Server Error Accessing Multiple Tamu.edu Websites

Incident Report for TAMU Technology Services IT

Resolved

This incident has been resolved.
Posted Aug 22, 2025 - 00:03 CDT

Monitoring

Administrators have confirmed that all affected websites are now operational again. Administrators will continue to monitor the stability of these sites. Known websites that were affected include:

bulkmail.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
cert.tamu.edu
u.tamu.edu
tamudirect.tamu.edu
getinvolved.tamu.edu
mqs.tamu.edu
software.tamu.edu

If problems persist, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Posted Aug 21, 2025 - 10:04 CDT

Investigating

Administrators have received new reports of additional websites that are unavailable with the same "500 - Internal Server Error", including neoweb.tamu.edu. Administrators are currently investigating.
Posted Aug 21, 2025 - 09:47 CDT

Update

We are continuing to monitor for any further issues.
Posted Aug 21, 2025 - 08:34 CDT

Monitoring

Administrators have received reports of receiving a "500 - Internal Server Error" when attempting to access neoweb.tamu.edu at 8:09AM. Administrators have since reported that all services have returned to normal status and will continue monitoring the service.
Posted Aug 21, 2025 - 08:33 CDT
This incident affected: General Services.