Team Dynamix Shibboleth Login Error
Monitoring - In coordination with the vendor, administrators have restored service. Campus members are now able to log into the tool successfully.
We will continue to monitor the system to ensure stability and will provide updates if any additional issues arise.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 22, 2026 - 06:43 CDT
Investigating - Some users have reported an inability to log in to TDX. Support teams have been notified and are investigating the issue.
May 22, 2026 - 00:00 CDT
TAMU Visitor WiFi Outage
Monitoring - Engineers are currently monitoring network stability. If you continue to encounter this error, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 2026 - 22:46 CDT
Investigating - We are currently investigating an outage for the TAMU_VISITOR SSID. Users are able to connect to TAMU_VISITOR but receive a "No Internet" error. Engineers are actively working on this issue. Updates will be provided as they become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 2026 - 22:14 CDT
Core Services Degraded Performance
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Degraded Performance
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Under Maintenance
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Under Maintenance
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

TAMU AI Chat Maintenance May 26, 2026 05:00-07:00 CDT

Start: 05/26/2026 5:00 PM
Stop: 05/26/2026 7:00 PM

Maintenance on TAMU AI Chat, TAMU System AI Chat, and TAMU Pro AI Chat will be performed on Tuesday, May 26 from 5:00-7:00 pm to apply new software versions and configuration changes. Systems may not respond for approximately 10 minutes during the window when servers are restarted.

CR: 754878
Posted on May 21, 2026 - 15:15 CDT

Dallas Core MPLS Router Upgrade May 26, 2026 23:59 - May 27, 2026 04:00 CDT

Begin Time: 05/26/2026, 11:59PM
End Time: 05/27/2026, 4:00PM

Details of Maintenance: The Dallas CCI PoP Core MPLS router will be upgraded to accept 400GbE connections. The work will require that the router be powered down to replace the switch fabric cards. Work is expected to take about 30-45 minutes. OTS is reserving four hours for this maintenance event.

Impact to Users: All customers that peer with the Dallas ISP router will fail-over to backup ISP paths. All Dallas ISP traffic will re-route via the Houston ISP. Affected customers/services listed below:

- LEARN — LEARN (TX research network) — L2 Backup P2P (HSC-H <> Akard)
- TAMU — Texas A&M — COISP (primary + backup), INET2 (primary + backup), Oracle OCI FastConnect (Ashburn + Phoenix via LEARN/I2), DDOS vlan

TTDN
- Dallas College Station, Houston, San Antonio, Austin NAPM, TAMU Galveston, Kingsville, West Campus DC, TTDN Laredo, LEARN Dallas

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 723678
Posted on May 07, 2026 - 11:56 CDT

Linux Server Maintenance - Web and MySQL Servers May 27, 2026 20:00 - May 28, 2026 00:00 CDT

Begin Time: 05/27/2026, 8:00PM
End Time: 05/28/2026, 12AM

Details of Maintenance: Infrastructure Operations will be installing OS patches on managed Linux Servers.

Impact to Users: There will be a brief 10-minute downtime for each non-HA server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 755564
Posted on May 21, 2026 - 11:07 CDT
May 22, 2026

Unresolved incident: Team Dynamix Shibboleth Login Error.

May 21, 2026
TeamDynamix Service Partial Outage
Resolved - The issue has been fully resolved by the vendor and no further impacts to TDX services are expected. A post-mortem was provided by TDX:

On May 21, 2026 from 3:45PM ET to 4:04PM ET (19 minutes), a TLS certificate used by internal backend services expired before being rotated, causing disruption to several back-end capabilities. The certificate has been renewed and all affected services are fully operational.

Impact:
During the incident window, customers may have experienced:
- Outbound email delivery: Emails sent from the platform during this window failed to send.
- iPaaS workflow steps: iPaaS step types within ticket workflows failed to execute.
- Logging gaps: Logging within the TeamDynamix Work Management application may have gaps during the incident window.

Root Cause:
A TLS certificate used for internal service-to-service authentication reached its expiration date before being rotated. The expiration was not surfaced by our existing monitoring in time for the team to act. When the certificate expired, the affected services could no longer authenticate to dependent systems, producing the impact described above.

Resolution:
The certificate was renewed and the affected services recovered automatically once trust was re-established.

Preventing Recurrence:
We have expanded certificate expiry monitoring and alerting in our observability stack so that alerts trigger well in advance of expiration. We have also audited our existing certificate inventory to confirm no other certificates are at near-term risk. We're sorry for the disruption this caused. If you have questions about your specific environment, please reach out to our support team.
May 21, 16:41 CDT
Monitoring - The issue began at 3:45pm ET and a fix was deployed at 4:04pm ET. TDX administrators are monitoring the effectiveness of the fix.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 15:32 CDT
Investigating - The TeamDynamix vendor has reported an outage notification regarding their web interface, 3rd party integrations, and email integration systems. Users may experience delays or issues with email processing or the ticketing work management interface. The vendor is currently investigating.

At this time, there is no estimated time to resolution. For more information about this outage, please visit: https://status.teamdynamix.com/

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 15:20 CDT
Compass Production Server Update
Completed - The scheduled maintenance has been completed.
May 21, 11:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:36 CDT
Scheduled - Begin Time: 7:00AM, 5/21/2026
End Time: 11:00AM, 5/21/2026

Details of Maintenance: Compass administrators will be performing scheduled updates on the internal production server.

Impact to Users: During this maintenance window, users will be unable to access services like the Degree Evaluation in Howdy and may be met with an error stating: "The Compass database is unavailable".

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
May 21, 09:35 CDT
Code Maroon Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 09:00 CDT
Scheduled - Begin: 2026-05-21 9:00am
End: 2026-05-21 11:00am

The Code Maroon alerting system will undergo planned maintenance on Thursday, 5/21/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

CR#715223
May 18, 08:37 CDT
TTDN - TAMU WCDC-Dallas Fidium Circuit is Down
Resolved - Administators have confirmed that service functionality has been restored.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 10:50 CDT
Monitoring - TAMU WCDC-Dallas Fidium Circuit is now restored. Administrators will continue to monitor service functionality to verify the issue is resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 10:36 CDT
Investigating - TAMU WCDC-Dallas Fidium Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 21, 10:09 CDT
Deploy updated VPN client software on connect.tamu.edu
Completed - The scheduled maintenance has been completed.
May 21, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 CDT
Scheduled - The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login.

This release patches security vulnerabilities and bug fixes in accordance to university IT policies.

Change ID: 745319

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
May 19, 08:31 CDT
May 20, 2026
TTDN - TAMU Transportation Institute ElPaso is Down
Resolved - Administrators have confirmed that service has been restored.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 20, 12:25 CDT
Monitoring - Service has been online since 10:57a
May 20, 11:45 CDT
Investigating - TAMU Transportation Institute El Paso is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 20, 11:03 CDT
TTDN - TAMU Corpus Christi Circuit is down
Resolved - The circuit has been restored and is stable.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979-845-8300 or via email at helpdesk@tamu.edu.
May 20, 08:07 CDT
Monitoring - TTDN services are still available due to the architecture of the WAN infrastructure.
May 20, 07:41 CDT
Identified - The circuit that connects TAMUCC to Houston is currently down. The provider has informed us that this outage is part of a larger outage that they are currently working on resolving. Technicians are onsite in Kendleton Texas working to repair the fiber. There is no ETR at this time.
May 20, 07:24 CDT
Investigating - TAMU Corpus Christi Circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 20, 06:17 CDT
May 19, 2026
Building EAB-C (458) Demolition
Completed - The scheduled maintenance has been completed.
May 19, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 CDT
Scheduled - EAB-C (458) will be demolished on May 19th. Buildings EAB-C (458), EAB-A (460) and EAB-B (459) will be without power on May 19th beginning at 7:00 AM for the demolition work. Buildings 459 and 460 will have power restored by 12:00 PM.
May 13, 12:45 CDT
TTDN - PSC-Houston is down
Resolved - Administrators have confirmed that this circuit is now online, and services have been restored.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 19, 10:15 CDT
Update - The AT&T Digital Equipment Group has been dispatched to the provider site and is actively working to troubleshoot, isolate, and resolve the outage. There is currently no estimated time to resolution (ETR). Further updates will be provided as progress continues.
May 19, 08:28 CDT
Update - The provider is currently dispatching technicians to isolate and resolve the outage. This issue is part of a larger service disruption affecting the provider. An estimated time of restoration (ETR) is not yet available.
May 19, 02:08 CDT
Update - Provider technicians are still working on isolating and resolving the outage. This outage is a part of a wider AT&T outage. There is no current ETR.
May 18, 17:18 CDT
Update - Provider technicians are currently working on resolving the issue. Technicians have given an ETR of 3 hours
May 18, 14:19 CDT
Update - We have received confirmation from administrators that the provider of this device is noticing a degradation of service on their end. The provider is currently sending out a technician to the device's location to investigate the issue.

As of this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 18, 09:48 CDT
Update - The site contact has been engaged, and the service provider has been notified.
May 18, 07:04 CDT
Investigating - Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 18, 06:16 CDT
May 18, 2026
TAMU Health Server Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 12:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 CDT
Scheduled - Start Time: 2026-5-15 8:00 PM
End Time: 2026-5-16 8:00 PM

Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.

What to expect: Users may experience brief interruptions in the connections to (systems/services).

System or Application Affected:

HIT-EMS-APP1
ems-bryan-ca
ems-cb1-ca
cloudapp-enmed
ems-dallas-ca
ems-rr-ca
TAMUH-SimCenter

----------------------------------------

3dx-server
bcd-easymarket
cod-ax-pa-con
cod-cadcam
cod-crystal
cod-oms-dolphin
cod-sql-3shape
DENT-3SHAPE-SQL
dent-3shape-edu
HIT-Axium-Prod
HIT-Axium-Test
HIT-Axtrain-db
mipacs-sql1
BCD-Microscope
hit-infinitt-db
hit-infinitt-dts
hit-infinitt-hl7
hit-infinitt-netgate
hit-infinitt-ulite
SOD-Dolphin
SOD-iCat
stix-server
BCD-ACT
Powerbi-developer
hit-aperio-cod

CR: 735125/735109
May 15, 10:09 CDT
TTDN - ETAMU Dallas Network Site Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 12:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 CDT
Scheduled - Start: 12:00 PM May 15th
Stop: 8:00 AM May 18th

The ETAMU Dallas site will be performing networking maintenance this weekend starting this afternoon and continuing throughout the weekend. During the maintenance window all networking services including TTDN will be offline.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 15, 11:53 CDT
SMTP AUTH fail banning on relay.tamu.edu
Completed - The scheduled maintenance has been completed.
May 18, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 CDT
Scheduled - Start: 05/18/2026 8:00 AM
Stop: 05/18/2026 12:00 PM

Infrastructure Services Operations will be implementing additional security features for SMTP Authentication on relay.tamu.edu/smtp.tamu.edu. This should not affect valid users of SMTP Authentication. No interruption of service is expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

CR: 691363
May 7, 15:23 CDT
Email Delays to Microsoft Consumer Mailboxes
Resolved - After closely monitoring the situation over the weekend, we can confirm that deferrals to Microsoft consumer mailboxes have stopped completely. This issue is considered resolved.
May 18, 09:11 CDT
Monitoring - Mail flow has returned to normal and deferrals have cleared. Monitoring is ongoing while we await official root cause confirmation from support.
May 15, 16:32 CDT
Update - This issue is still ongoing and under investigation by administrators. An estimated time to full service restoration will be posted as updates are made available.
May 14, 10:45 CDT
Investigating - Technology Services is currently investigating an issue affecting email delivery to some Microsoft consumer email domains, including:

@outlook.com
@hotmail.com
@live.com
@msn.com

At this time, some messages sent to these recipients may experience delivery delays (deferrals) before being accepted by Microsoft.
We are actively working to identify and resolve the issue.

What to expect:
Affected messages will typically remain queued for up to 72 hours while delivery is retried.

If delivery is still unsuccessful after that period, the original sender may receive a delay or non-delivery notification.

If you have questions or concerns, please contact security@tamu.edu.
May 13, 11:41 CDT
May 17, 2026
TTDN - TAMUCC Houston Lumen Circuit is down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
May 17, 23:45 CDT
Update - The local provider technician and third party team are continuing their repair efforts. TTDN services remain available due to the architecture of the WAN infrastructure.
May 16, 16:59 CDT
Update - Provider has confirmed with the local provider that the fiber fault is located on a third party provider's network. The local provider and third party provider are currently working together to troubleshoot the fiber fault. TTDN services are still available due to the architecture of the WAN infrastructure
May 15, 21:05 CDT
Update - The provider is still working to locate the fault in the fiber line. TTDN services remain available due to the architecture of the WAN infrastructure.
May 15, 16:22 CDT
Identified - The provider is currently in the process of isolating the fault in the fiber line to begin repairs. TTDN Services remain online due to the architecture of the WAN Infrastructure.
May 15, 13:24 CDT
Update - Provider has been notified of the issue and is currently investigating. TTDN Services Remain online due to the architecture of the WAN Infrastructure.
May 15, 10:57 CDT
Investigating - TAMUCC-Houston_Lumen redundant circuit is down. Engineers are investigating the issue.
Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 15, 10:39 CDT
May 16, 2026
May 15, 2026
Zachry iDAS firmware upgrade
Completed - After the initial attempt at upgrade we engaged the equipment vendor and they helped troubleshoot the issue. We discovered that the software upgrade actually worked, but due to some equipment inventory issues the system GUI erroneously indicated the upgrade failed. The upgrade was complete in the maintenance window. We will schedule maintenance later to clear any remaining inventory issues.
May 15, 08:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:15 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 15, 06:13 CDT
Scheduled - The Cellular Infrastructure Group will be performing a firmware upgrade on the indoor Distributed Antenna System (iDAS) located in the Zachry Engineering Building (#0518). This upgrade will bring the system to the latest supported software release to improve reliability and functionality.

Outage Details:
Zachry Building (#0518): Upgrading firmware on all components of the Zachry iDAS at Hensel and perform call testing on site after change. Change work starts at 0600 and ends at 0800 but outage time will be less than 30 minutes.
Affected Customers: All customers using Verizon and AT&T in Zachry will experience a brief
Non-Affected Customers: Customers using T-Mobile, TAMU MotoTrbo Radios and Public Safety Radios will NOT be impacted.

Impacts:
Verizon and AT&T customers’ cell phones will have degraded performance and likely no available signal during portions of the window.
Use of TAMU_WiFi will still be available for Verizon and AT&T customers, and if they have WiFi calling enabled they should not see any impact.
May 15, 06:00 CDT
May 14, 2026
Failover and Disaster Recovery Testing of NGAN Core and Firewalls
Resolved - On May 14th at 11:59 PM, Networking is performing disaster recovery testing that will cause an internet outage that may last for an hour or more. Please plan accordingly.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
May 14, 23:59 CDT
Potential Network Outage Affecting the TAMU College of Dentistry
Resolved - Administrators have reported that the Wi-Fi services impacted from this outage are now restored.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 14, 15:27 CDT
Investigating - Administrators have received reports that some users are experiencing a Wi-Fi outage in the College of Dentistry. The scope of the outage is unknown at this time. Network engineers have been paged and are currently investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 14, 13:06 CDT
Planned Electrical Maintenance Affecting Network Access
Resolved - Scheduled maintenance has been completed and network services have been restored.


For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 14, 08:19 CDT
Identified - The following residence halls are currently scheduled for utility maintenance and may experience reduced network or no connectivity during the maintenance window:

0412 – Moses Residence Hall
0419 – Legett Residence Hall
0415 – Davis-Gary Residence Hall

Maintenance is expected to occur from 6:00 AM to 8:00 AM on May 14, 2026. During this time, intermittent or complete loss of network access may occur.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 14, 06:00 CDT
TTDN - TAMUT Texarkana and TAMUT Dallas AREON LEARN Circuits are Down
Resolved - Circuit has been successfully restored.

For any questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979-845-8300 or helpdesk@tamu.edu.
May 14, 00:42 CDT
Update - After further investigation it has been determined that this outage is not related to the scheduled TAMUT maintenance. There is a fiber cut that happened to coincide with the maintenance window. The maintenance has been canceled and will be rescheduled. fiber repair teams have been notified regarding this issue. There is no expected service interruption from these circuits due to a third-party back-up connection.
May 13, 16:30 CDT
Identified - TAMUT-Texarkana and TAMUT-Dallas_AREON-LEARN Circuits are Down due to internal TAMUT maintenance.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 13, 15:36 CDT
May 13, 2026
Aggie One Stop Website Error
Resolved - We have resolved the issue with the aggieonestop.tamu.edu redirect; it now correctly points to aggie.tamu.edu.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 13, 15:51 CDT
Investigating - Administrators have reported that https://aggieonestop.tamu.edu is down. When users attempt to connect to the URL, the webpage displays a secure connection error. Administrators are currently investigating the issue with no ETR.

Users attempting to access Aggie One Stop resources should use the URL https://aggie.tamu.edu instead.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 13, 13:02 CDT
Power Outage Affecting Multiple Buildings on Campus
Resolved - The power outage affecting multiple Main Campus buildings has been resolved.
Power has been fully restored to all previously impacted facilities, and network connectivity has returned to normal operations. Monitoring has confirmed that systems are stable and no further issues are observed at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 13, 08:10 CDT
Monitoring - Power has been restored to the affected buildings. Teams are currently monitoring systems to ensure full network connectivity is restored and remains stable.
May 13, 06:30 CDT
Investigating - The following buildings are currently known to be affected by a power outage on Main Campus. These buildings may experience reduced or no network connectivity while problems persist.

0387- Joe C. Richardson Petroleum Engineering Building

0385 - Dwight Look Engineering Building

0353 - Bright Building

0325 - CVE Lab Building

0477 - Anthropology Building

0478 - Scoates Hall

0275 - Liberal Arts and Arts & Humanities Building


Additional information will be provided as updates become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 13, 03:10 CDT
May 12, 2026
New Student Conference Online Orientation Website Outage
Resolved - Admins were able to successfully coordinate with the vendor to restore site access. Online Orientation should once again be available to incoming students to complete for their upcoming New Student Conferences as intended.

If you have any problems you believe may be related to this incident, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
May 12, 17:54 CDT
Monitoring - The New Student Conference Online Orientation website at https://cstat-onlineorientation.tamu.edu/ is now back online and students needing to complete their Online Orientation should be able to as intended.

Technology Services will continue to monitor for site stability, however, if you have any additional problems you may believe are related, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
May 12, 17:20 CDT
Investigating - The New Student Conference Online Orientation website at https://cstat-onlineorientation.tamu.edu/ is unavailable at this time. Campus Members attempting to access the site may encounter a “Boot Failed” error message.

This website is required for incoming students to complete their Online Orientation prior to attending their scheduled New Student Conferences, which begin next week.

Administrators within the New Student & Family Programs within the Division of Student Affairs are aware of this issue and are coordinating with the website vendor to restore service as soon as possible. More updates will be provided as they become available.

In the meantime, if you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
May 12, 17:08 CDT
AggiePrint Allocation Reset
Completed - The scheduled maintenance has been completed.
May 12, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:01 CDT
Scheduled - The Open Access Labs will reset user’s AggiePrint allocation for the Summer semester.

Students enrolled in classes for the Summer semester qualify for an allocation.

Start Date & Time
05/12/2026 12:01 AM (CDT)

End Date & Time
05/12/2026 7:00 AM (CDT)

AggiePrint Service should remain operational during the maintenance window due to system architecture. However any issues that persist after the scheduled maintenance window should be reported to the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.


Change ID: 721922
May 11, 11:54 CDT
May 11, 2026
TTDN - TAMU-ProbablyMonsters-FtWorth is Down
Resolved - The device has remained stable for over 3 hours and the issue has been confirmed by administrators to be resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 11, 15:49 CDT
Monitoring - Administrators have confirmed that the device has come back online and service has been restored. We will continue to monitor the stability of the device until the end of today,

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 11, 12:49 CDT
Update - Administrators have confirmed that power is currently functioning in the affected area, but have not heard from the onsite contact, The provider of the device has been contacted and is currently investigating. At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 10, 14:49 CDT
Investigating - TAMU-ProbablyMonsters-FtWorth is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 10, 12:27 CDT
May 10, 2026
May 9, 2026
EAB Navigate Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 CDT
Scheduled - EAB Navigate will be undergoing maintenance from 9:00 AM to 10:00 AM CDT on May 9, 2026, and will be unavailable during this time. Please contact navigate@tamu.edu if you encounter any issues after the maintenance window.
May 9, 09:00 CDT
May 8, 2026
Compromise of Canvas Systems
Resolved - Canvas has confirmed that unauthorized activity has been contained, and safeguards put in place.

In coordination with the Office of the Provost, Technology Services has restored access to all Canvas related services, and the system is available at https://canvas.tamu.edu/

Texas A&M NetIDs and passwords were not compromised. Texas A&M manages the authentication and login process for Canvas, and that information is not passed directly to Canvas.

Please continue to remain vigilant for scams or suspicious communications related to this incident. Do not:
Purchase gift cards on behalf of anyone claiming to represent the university
Provide payment information
Share passwords or Duo verification requests
Disclose personal or account information

Please remember, Texas A&M University will never ask you for your username, password or Duo verification code. If you receive a suspicious or unexpected message, verify its legitimacy by contacting Help Desk Central or your local IT support team.

A follow-up message from the Provost’s Office will be shared with faculty soon regarding academic and instructional next steps.
May 8, 14:18 CDT
Update - Instructure continues to work towards full restoration of Canvas Instances and have declared that Canvas is now available for users. Texas A&M administrators will continue to monitor for future updates from Instructure and in the meantime have elected to continue redirecting traffic from Canvas and Canvas integrated services until full stability and information integrity can be guaranteed for all Campus Members.

The next update regarding this incident is expected to come during business hours and further information will be provided as it becomes available.
May 7, 22:45 CDT
Update - Texas A&M administrators are continuing to monitor the Canvas outage that is still affecting schools and universities worldwide.

At this time canvas.tamu.edu has been temporarily restricted along with other services integrated to Canvas to protect user information. Howdy remains available and unaffected by this event, as well as the ability to submit grades in Howdy. Grades for graduating seniors have been successfully submitted and any remaining final submission grades can be submitted through Howdy.

Please remain vigilant for scams or suspicious communications related to this incident - Campus Members report several bad actors that are actively targeting Texas A&M University members with gift card scams and other fraudulent requests. These individuals may contact you by phone, text message or email while pretending to represent the university, faculty, Canvas, Instructure or another trusted source.

Please do not purchase gift cards on behalf of anyone claiming to represent the university, provide payment information, share passwords or other login information, or approve unexpected Duo verification requests.

If you receive a suspicious request, please verify its legitimacy by contacting your local IT support team or Help Desk Central.
May 7, 19:59 CDT
Update - Ongoing mitigation to further protect Campus Members from the compromised Canvas instances continues. Administrators are currently identifying any remaining links that lead directly to Canvas and redirecting them towards a newly implemented Texas A&M-controlled static maintenance page.

Further updates will be provided as they become available.
May 7, 17:52 CDT
Update - Instructure has taken steps to prevent further logins into affected Canvas instances. Texas A&M administrators have additionally redirected traffic away from canvas.tamu.edu to prevent campus members from accessing the compromised login page. Access to Canvas will remain restricted until it is confirmed safe to restore service.

As a precaution, Texas A&M has temporarily disabled systems and services that connect to Canvas, including ORCA endpoints, worker services, scheduled SQL jobs, and Canvas links within Howdy.

If you have recently entered your NetID username and password into Canvas or any Canvas-connected service during this event, it is recommended to change your password immediately.

If you are unsure of what steps to take or if you have additional concerns, immediately notify your local IT support team, Help Desk Central or report any unauthorized access incidents to security@tamu.edu.
May 7, 16:49 CDT
Update - Instructure has taken down all instances of Canvas. The canvas.tamu.edu login has been replaced with a message stating "Canvas is currently undergoing scheduled maintenance".

Please be vigilant of other suspicious emails, calls, messages, especially those requesting personal information. Our Technology Services team members are working alongside the Office of the Provost and the vendor to help address this issue and safeguard data. Situations like this provide an ideal opportunity for bad actors to continue targeting faculty, staff and students.

DO NOT provide any information to individuals presenting themselves as representatives of Canvas or Instructure as you will not ever be contacted by the vendor directly. Never give out passwords, click on suspicious links or provide details to an unknown email, phone call or other communication. If you are unsure of the credibility of a request, immediately notify your local IT support team, Help Desk Central or report any incidents to security@tamu.edu.

We will continue to provide additional details as they become available.
May 7, 15:52 CDT
Investigating - Administrators have received several reports that the vendor for Canvas, Instructure, has had a security compromise. Users who attempt to log in to canvas.tamu.edu will see a non-SSO login that is NOT owned by Texas A&M University.

At this time, do NOT log in to canvas.tamu.edu until the issue has been confirmed as resolved.

The vendor has confirmed that they are aware of the issue and are currently investigating.
May 7, 15:32 CDT
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