AggiePrint Degradation
Monitoring - Administrators received reports earlier today of an error preventing users from uploading documents to aggieprint.tamu.edu. A temporary fix has since been implemented returning upload processing times to normal.

The vendor has been contacted to implement a permanent fix, until then, we will continue to monitor the health of the upload service.

If you are experiencing long document upload times, it is recommended that you log into a physical OAL machine and utilize the Uniprint service as a potential workaround.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 04, 2026 - 13:08 CST
eMudhra CA Compromise
Update - Administrators continue to address certificate-related issues associated with this incident and coordinate with service providers on remaining remediation and longer-term certificate solutions. Additional updates will be provided as they become available.
Nov 04, 2026 - 10:42 CST
Monitoring - CertiNext has started issuing ECC certificates chained to their "emSign Root TLS CA - G1" root, which is still currently available in the trust stores operated by Mozilla, Google, Microsoft, and Apple.
The ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu, have also been restored.
System administrators are now able to issue RSA and ECC certificates as normal.

If you encounter any issues issuing certificates, please reach out to certificates@tamu.edu.
Oct 23, 2026 - 15:06 CDT
Update - Administrators are still investigating. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 23, 2026 - 10:10 CDT
Update - Due to the revocation of the "emSign ECC Root CA - G3" root certificate, we are experiencing connection issues with the ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 21, 2026 - 13:48 CDT
Identified - On October 18th, 8 intermediate certificates issued by eMudhra, the CA upstream of CertiNext - our certificate issuance provider, were revoked by the trust stores ran by Mozilla, Google, and Apple. At about 8AM today, Mozilla announced that in addition to the 8 intermediate certificates, they would also be removing the root "emSign ECC Root CA - G3". This root is the trust anchor for ECC certificates issued through CertiNext/Internet 2's Certificate Service. eMudhra has announced that they have immediately stopped issuance from this root in advance of the emergency removal.

Once the root is removed, impacted systems may exhibit secure connection issues with errors such as:
"Your connection isn't private" (Microsoft Edge/Google Chrome/Safari)
"Be careful. Something doesn't look right." (Firefox)

This can also prevent secure connections for automated processes.

We advise that all system administrators utilizing ECC certificates re-issue certificates on affected systems using RSA key types immediately where possible.
For certbot, this can be done via the command line flag --key-type RSA
For simple-acme, this can be done via the command line flag --csr rsa

We will continue providing updates as more information becomes available.
Oct 20, 2026 - 15:44 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Linux Server Patching - Web and MySQL Servers Nov 11, 2026 20:00 - Nov 12, 2026 00:00 CST

Begin Time: 11/11/2026, 8:00PM
End Time: 11/11/2026, 11:59PM

Details of Maintenance: Infrastructure Operations will be installing OS patches on the following managed Linux Servers:

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

Impact to Users: There will be a brief 10-minute downtime for each non-HA server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1111549
Posted on Nov 05, 2026 - 13:44 CST

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Unresolved incidents: AggiePrint Degradation, eMudhra CA Compromise.

Nov 3, 2026

Aggieprint Degradation
Resolved - Aggieprint customers were unable to upload files, with requests stuck in a loop. Administrators reset the server and have confirmed it has returned to operation.
Nov 3, 09:00 CST

Nov 2, 2026

Internet Access Removal for itnet.tamu.edu and tools.it.tamu.edu
Resolved - This informational posting has been resolved.
Nov 2, 15:57 CST
Monitoring - As a part of mitigating the PHP2shell exploit from affecting campus servers, both itnet.tamu.edu and tools.it.tamu.edu have been removed external internet access. Users that require access to these sites can still use use the TAMU VPN to connect.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 22, 15:43 CDT
TTDN - TEES-Dallas is Down
Resolved - This incident has been resolved.
Nov 2, 09:56 CST
Investigating - TEES-Dallas is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 30, 16:55 CDT

Nov 1, 2026

EAB Navigate Maintenance
Completed - Maintenance has been completed.
Nov 1, 08:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 CDT
Scheduled - Begin Time: October 30th, 2026 - 8:00PM CST
End Time: October 30th, 2026 - 10:00PM CST

Details of Maintenance: Scheduled maintenance will be performed on the Navigate 360 platform.

Impact to Users: EAB Navigate 360 will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.

Change ID: 1095215
Oct 27, 15:49 CDT

Oct 31, 2026

Software upgrade of connect.tamu.edu VPN hardware
Completed - Maintenance has been completed without issue.
Oct 31, 15:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 12:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 10:29 CDT
Scheduled - Maintenance Details: The Firepower 4115 hardware servicing site-to-site VPN and connect.tamu.edu will undergo a software update.

Impact to Customers: Active VPN sessions should not be affected. Site-to-site and remote client VPN should remain operational due to path and hardware redundancy.

Start Date & Time
10/31/2026 12:00 PM

End Date & Time
10/31/2026 5:00 PM
Oct 29, 10:26 CDT

Oct 30, 2026

Planned Laserfiche Server Reboot
Completed - The scheduled maintenance has been completed.
Oct 30, 14:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 CDT
Scheduled - Begin Time: 10/30/2026, 12:00PM
End Time: 10/30/2026, 12:30PM

Details of Maintenance: Administrators will be rebooting the Laserfiche Repository server lf-1p-Repo-2.auth.tamu.edu to address a customer support issue.

Impact to Users: Repository users may experience a short window of approximately 2 minutes of reduced availability for resources specifically on that server. This will have no effect on Laserfiche Forms or any of the other Laserfiche resources.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Oct 30, 10:35 CDT
Network Outage at The Stack
Resolved - Network engineers have confirmed that Optimum resolved the fiber issue last night around 8:45PM. Networking capabilities in The Stack have been restored. At this time, the issue has been considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 30, 08:32 CDT
Identified - Network engineers have confirmed that there is a fiber issue causing the network degradation. Administrators are currently communicating with the vendor for a potential fix.

At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 29, 14:44 CDT
Investigating - Administrators have received reports of network systems being unavailable at The Stack apartment complex. Network engineers have confirmed that power is still available in the area and are currently investigating the cause of the issue.

At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 29, 13:19 CDT

Oct 29, 2026

REDCap Maintenance to Mitigate PHP Vulnerability
Completed - The scheduled maintenance has been completed.
Oct 29, 03:57 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 CDT
Scheduled - Begin Time: 10/28/2026 6:00 PM
End Time: 10/29/2026 4:00 AM

Details of Maintenance: Admins will be upgrading the Operating System, application, and PHP to mitigate security vulnerabilities.

Impact to Users: The REDCap system will be unavailable for the duration of the upgrade.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1095897
Oct 28, 19:49 CDT

Oct 28, 2026

getinvolved.tamu.edu degradation
Resolved - Several campus members reported the inability to load getinvolved.tamu.edu. The service is load balanced across multiple nodes, some of which became unresponsive. Administrators have confirmed that the load is now balanced.
Oct 28, 09:00 CDT
Dallas WAN connection maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 CDT
Scheduled - On October 28th at midnight, there will be network maintenance done to the Dallas WAN connection. This will cause a brief, up to 90 second outage as the network routes switch to the Houston WAN connection. Only one such outage is expected, though the change window is expected to last until 6 a.m..
Oct 15, 09:42 CDT

Oct 27, 2026

Aggieprint Service Degradation
Resolved - Aggieprint customers were unable to upload documents or images. Administrators reset the server and confirmed the incident has been resolved.
Oct 27, 11:30 CDT
Listserv Version and License Update
Completed - The scheduled maintenance has been completed.
Oct 27, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 CDT
Scheduled - Begin Time: 10/27/2026 8:00 AM
End Time: 10/27/2026 12:00 PM

Details of Maintenance: Infrastructure Systems Operations will be updating the Listserv license and upgrading the Listserv application on listserv.tamu.edu to the latest version. There will be a downtime of approximately 30 minute while the upgrade is installed. No mail is expected to be lost due to normal SMTP queue procedures, but it may be delayed while the service is unavailable.

Impact to Users: Mail sent through listserv.tamu.edu may be delayed for up to 30 minutes while the service is being upgraded. No mail is expected to be lost during the upgrade process.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: -
Oct 22, 15:12 CDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Matlab Server Update to Support Matlab 2026b
Completed - The update was successful. Matlab is running again and the server now supports Matlab 2026b.

If you believe you may be experiencing issues related to this maintenance, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Oct 25, 17:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:00 CDT
Scheduled - Begin Time: 10/25/2026, 5:00PM
End Time: 10/25/2026, 7:00PM

Details of Maintenance: Technology Services will be updating the Matlab licensing server to add Matlab 2026b on October 25, from 5pm to 7pm.

Impact to Users: During the maintenance window, Matlab will not be able to check out new licenses to launch the client. Matlab clients already running will continue without interruption unless problems arise during the maintenance window. We recommend saving any open Matlab files the night before.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1073462
Oct 22, 07:59 CDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

AssetWorks - AiM Degradation
Resolved - This incident has been resolved.
Oct 23, 08:38 CDT
Update - Services still remain in a degrated state as Engineers and the vendor work on a solution. no ETR is available at this time.
Oct 21, 15:45 CDT
Monitoring - After collaborating with the vendor, admins rolled back the hotfix that was causing this issue. We will continue to monitor the stability of AssetWorks in the meantime to determine if the rapid restart behavior is fixed.

If you believe you are still experiencing the effects of this degradation, please report all information to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Oct 20, 20:20 CDT
Investigating - Administrators have received reports that AssetWorks is experiencing a degradation caused by quick restarts of the service. Users who interact with the service during a restart with receive an HTTP error. The EAM Team is currently engaging the vendor for assistance to implement a fix.

At this moment, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 19, 10:06 CDT
Dallas WAN connection maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 08:06 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 23, 04:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT
Scheduled - On October 22nd at 10pm, there will be network maintenance done to the Dallas WAN connection. This will cause a brief, up to 90 second outage as the network routes switch to the Houston WAN connection. Only one such outage is expected, though the change window is expected to last for 1-2 hours.
Oct 15, 09:38 CDT

Oct 22, 2026

Code Maroon Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 13:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:00 CDT
Scheduled - Begin Time: 2026-10-22 9:00am
End Time: 2026-10-22 11:00am

Details of Maintenance: Description: The Code Maroon alerting system will undergo Planned maintenance on Thursday, 10/22/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu.

Impact to Users: The Code Maroon alert system will remain operational throughout the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1031878
Oct 19, 16:02 CDT
Canvas Tools PHP Vulnerability
Resolved - Respondus Lockdown Browser functionality has been verified. This incident has been resolved.
Oct 22, 09:54 CDT
Update - Simple Syllabus and Honorlock have been restored to full system functionality. Respondus LockDown Browser remains in their current state with no ETR.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 21, 15:40 CDT
Update - Readspeaker, specifically the Customer Portal is down due to the PHP issue. But core functionality remains operational inside of Canvas.
Oct 21, 14:15 CDT
Identified - This morning a vulnerability was discovered utilizing PHP memory exploits that affected three tools utilized in Canvas. The affected tools are as follows:

Honorlock
Simple Syllabus
Respondus LockDown Browser

The vendors for these tools have already created mitigating steps to prevent the effects of the exploit. These steps have caused either outages or degradation in the noted tools. Currently, there is no ETA for when the fix will be in place. However, the vendors have stated that fixes should be implemented this afternoon.
Oct 21, 13:34 CDT
12th Man Wifi Degradation at Reed Arena
Resolved - Network engineers have confirmed that the degradation is only affecting a few network access points in the court area. Network services remain available in the affected area, but users may observe slower network speeds.

This issue is still ongoing and there is no estimated time to resolution. For now, we will be resolving out this incident given the small impact of the issue as network services continue to remain available in the area.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 22, 08:39 CDT
Identified - Due to an issue with fiber cabling on the scoreboard, 12th Man Wifi at Reed Arena will experience degraded performance. No estimated time to restoration has been provided.
Oct 6, 15:34 CDT
Rubrik Backup - Operating System Updates
Completed - The scheduled maintenance has been completed.
Oct 22, 00:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 CDT
Scheduled - Begin Time: 10/21/2026 8:00 AM
End Time: -10/21/2026 8:00 PM

Details of Maintenance: Patching for bugfixes and updates.

Impact to Users: Customers will not be able to restore, run reports, or login to the webgui. Processing of backup jobs will be suspended until update is complete.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1056492
Oct 19, 16:05 CDT
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