TTDN - WTAMU-Dallas Circuit is Down
Identified - Provider has notified that engineers are en route to begin repairs with no ETR.

TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 2026 - 13:17 CDT
Update - Provider has been notified and is currently investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 15, 2026 - 11:14 CDT
Investigating - WTAMU-Dallas Circuit is Down. Engineers are investigating the issue and are contacting the provider. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 2026 - 11:05 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Degraded Performance
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Degraded Performance
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Patching VMware Identity Manager and Aria Lifecycle Manager Sep 20, 2026 16:00 - Sep 21, 2026 06:00 CDT

Begin Time: 09/20/2026 4:00 PM

End Time: 09/21/2026 6:00 AM

Details of Maintenance: Applying patches to VMware Identity Manager and Aria Lifecycle Manager to address security vulnerabilities and bug fixes.

Impact to Users: During the patching process, the AggieCloud web portal will be offline. However, all virtual servers and services running in AggieCloud will remain online and functioning as expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983609
Posted on Sep 11, 2026 - 12:32 CDT

Apply patches to VMware Aria Automation (AggieCloud Web Portal) Sep 21, 2026 20:00 - Sep 22, 2026 06:00 CDT

Begin Time: 09/21/2026 8:00 PM
End Time: 09/22/2026 6:00 AM

Details of Maintenance:
Installation of Cumulative patch 5 to Aria Automation.

Impact to Users: The AggieCloud web portal will be offline during the maintenance window. Customer VMs will remain online and fully functional, but customers will not be able to access the web portal used to manage their VMs.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983788
Posted on Sep 11, 2026 - 12:30 CDT

Navigate360 Maintenance Oct 6, 2026 21:00 - Oct 7, 2026 00:00 CDT

Begin Time: Tuesday, October 6th @ 9:00 PM
End Time: Tuesday, October 6th @ Midnight

Details of Maintenance: Scheduled maintenance will be performed on the Navigate360 Student platform.

Impact to Users: Navigate360 Student will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.
Posted on Sep 04, 2026 - 16:34 CDT

Sep 15, 2026

Unresolved incident: TTDN - WTAMU-Dallas Circuit is Down.

Sep 14, 2026

Linux Server Patching - Web and MySQL servers - CFE
Completed - The scheduled maintenance has been completed.
Sep 14, 23:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 07:38 CDT
Scheduled - Begin Time: 09/14/2026 8:00 PM
End Time: 09/14/2026 11:59 PM

Details of Maintenance:
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Impact to Users: 10-minute downtime for non-HA servers as they are rebooted.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 994109
Sep 9, 15:19 CDT
TTDN - TAMUCC Houston Lumen Circuit is Down
Resolved - Services have been restored.

If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at (979) 845-8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 14, 19:03 CDT
Monitoring - The local provider has repaired the fiber and engineers are currently monitoring the connection for stability.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 18:59 CDT
Identified - Circuit is back online however the performance of the circuit is degraded. Engineers are currently investigating the cause.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 15:55 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 14:31 CDT
Investigating - TAMUCC Houston Lumen Circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 14:17 CDT
TTDN -PSC-Dallas Circuit is Down
Resolved - Engineers have confirmed that this issue is now resolved. The site went down due to power issues; however those issues have been resolved since around 8:30 AM this morning.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 10:59 CDT
Investigating - PSC-Dallas Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 06:00 CDT

Sep 13, 2026

Incorrect Bus Schedules on Aggie Spirit Bus Map
Resolved - Administrators have applied a fix to the issue and all schedules on the website are now displaying the correct route information. This issue is considered to be resolved at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 13, 11:35 CDT
Investigating - Administrators have received multiple reports that the bus schedules and routes on aggiespirit.ts.tamu.edu/RouteMap are incorrectly displaying the game-day routes and have not been updated to reflect the schedule for today, 9/13/2026.

Administrators are currently investigating the issue. At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 13, 10:38 CDT
ResNet Authorization Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 10:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 CDT
Scheduled - Begin Time: 09/13/2026, 8:00AM
End Time: 09/13/2026, 12:00PM

Details of Maintenance: Engineers will be upgrading the ResNet authorization system and the registration network firewall.

Impact to Users: During this maintenance window, the ResNet registration system and client systems not currently active on the ResNet network may experience a brief service interruption.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 988154
Sep 10, 12:33 CDT
AggieWorks Workorders Not Submitting/Receiving
Resolved - Admins have confirmed that AggieWorks is once again working as intended.

If you believe you are still experiencing issues related to this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Sep 13, 08:07 CDT
Investigating - Admins have been notified of an ongoing issue with submitting workorders through AggieWorks. Starting at approximately 1:30am today, workorder requests submitted online through AggieWorks have not been accessible by Facilities Services to be addressed.

We are aware of this problem and are currently working together with the support team to resolve this issue as soon as possible. If you need to report an urgent issue that would typically be submitted through AggieWorks, such as a building leak, HVAC issues, or electrical problems, please reach out to the Facilities team at 979.458.5500 instead of using the online submission form.

Updates will be provided as they become available, but if you have any additional questions or concerns regarding this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 13, 08:00 CDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

TTDN - TAMUCC-Houston Lumen Circuit DOWN
Resolved - The circuit is back up and operating as intended.

Please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance if you believe you may still be affected by this event or have any further questions or concerns.
Sep 11, 18:48 CDT
Update - Trenching crews and repair technicians are working to restore service to the circuit. No ETR is available. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 16:22 CDT
Update - Technicians are working to bring up a temporary restoration solution. Dig crews are still en route. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 13:31 CDT
Update - Engineers have notified us that trenching crews are en route to expose the damaged fibers so that repairs can begin. Repair technicians are preparing a temporary solution to expedite service recovery while permanent repairs are being completed. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 10:31 CDT
Update - Engineers have reported that a fiber team has been dispatched for repairs. There is no ETR at this time. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 08:14 CDT
Identified - Lumen engineers have confirmed that this is a fiber cut with a local provider's fiber network. Dispatch has been requested. There is no ETR at the moment.
Sep 11, 23:08 CDT
Update - Provider has been notified and is investigating. TTDN Services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 21:21 CDT
Investigating - TAMUCC-Houston Lumen Circuit DOWN. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 20:29 CDT

Sep 10, 2026

VOAL Multisim Launch Error
Resolved - Services have been restored.

If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 10, 15:51 CDT
Monitoring - Engineers have implemented a fix that has remedied the issue and will continue to monitor to ensure continuity.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 14:20 CDT
Investigating - Engineers are currently investigating an error when launching Multisim through the Virtual Open Access Lab and Omnissa Horizon Client. There is no current Estimated Time to Resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 14:13 CDT
Kyle Field Command Center Suspected Fiber Issue Impacting Two Way Radio
Resolved - Administrators have confirmed that the repairs to the system were successful. Damaged equipment was found to be causing the issue which has since been replaced. This issue can now be considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 13:58 CDT
Monitoring - Repairs are scheduled for tomorrow morning to address this issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 16:20 CDT
Update - Engineers are in contact with a vendor to locate and resolve this issue. The earliest timeline is Wednesday afternoon and the latest is Thursday.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 17:12 CDT
Update - Administrators are continuing to investigate and are meeting with the athletics team to create an action plan this afternoon.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 10:00 CDT
Update - This issue is limited to the command center. Most affected users have implemented a workaround. Without knowing the exact location of the repeaters or doing some wire tracing that would impede Kyle Field operations, the issue will be further investigated Tuesday.
Sep 5, 18:02 CDT
Update - Engineers have confirmed this is localized issue to Kyle Field in/near the command center. As engineers continue to investigate this incident, if you have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 17:07 CDT
Investigating - Administrators have reported a suspected fiber issue at the lower level of Kyle Field that is impacting two-way radio communications in the Kyle Field command center. Administrators are currently investigating and there is no current estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 15:36 CDT
TTDN - Tarleton State University-San Antonio Primary Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 10, 09:31 CDT
Investigating - Tarleton State University - San Antonio Primary Circuit is Down. Engineers are investigating the issue and the provider has been contacted. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 06:00 CDT

Sep 9, 2026

Businesscas.org/apply/ Website Outage
Resolved - There have been no more additional reports of this issue after the website came back online this afternoon. This incident is now resovled.
Sep 9, 15:54 CDT
Monitoring - At 1:00 PM administrators reported that the website businesscas.org/apply/ was not functioning properly, and would not allow users to access the site. As of 1:25 PM the website came back online and appears to be functioning properly. Administrators will continue to monitor the website to verify functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 13:00 CDT
TeamDynamix Outage
Resolved - The vendor has marked this incident as resolved. The vendor reported that no further issues have risen since the fix was implemented.
Sep 9, 11:53 CDT
Monitoring - The vendor has identified and corrected the issue. They are currently monitoring for stability. For more information, see https://status.teamdynamix.com/
Sep 9, 10:33 CDT
Investigating - Administrators have reported an outage with the TeamDynamix web client. Administrators are currently investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 10:18 CDT
Engineering Isilon Degradation
Resolved - The issue has been resolved, and the Isilon is back to a healthy state.
Sep 9, 08:19 CDT
Update - Administrators remain engaged with vendor support to identify the underlying cause of the issue. Team members are working with campus members that are having connection issues.
Sep 8, 16:38 CDT
Investigating - Administrators are currently investigating an issue affecting the Engineering Isilon storage system and are actively collaborating with the vendor to implement a resolution. During this time, you may experience degraded performance or intermittent slowness. A status update will be posted as soon as more information becomes available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 10:35 CDT
Calls for Facilities Services rerouted to UPD
Resolved - Calls for Facilities Services were being rerouted to UPD. Call forwarding on the affected line has been canceled.
Sep 9, 01:00 CDT

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Sep 4, 2026

Perplexity SSO reconfiguration
Completed - The scheduled maintenance has been completed.
Sep 4, 19:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - Begin Time: 09/04/2026 5:00 PM

End Time: 09/04/2026 11:00 PM

Details of Maintenance: Perplexity will be unavailable on Friday, September 4th, from 5:00 pm to 11:00 pm for scheduled maintenance. Single Sign-On will be reconfigured during this time to allow better automation and access by TAMUS users.

Impact to Users: During this maintenance window Perplexity will be unavailable to Users.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 973435
Sep 3, 15:21 CDT

Sep 3, 2026

TTDN - TAMU Galveston to Dallas Comcast Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at (979) 845-8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 3, 15:45 CDT
Update - The provider has notified us that the TTDN equipment that provides a connection to Dallas currently has no power due to a power outage in the room where the equipment is installed. Electricians are working to restore power to the room. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 14:10 CDT
Update - The provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 12:58 CDT
Investigating - The TAMU Galveston to Dallas Comcast circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

Any comments or questions concerning this IT Status publication should be directed to the Texas A&M Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Sep 3, 12:23 CDT
Inbound and Outbound Call Degradation
Resolved - At 9:57AM administrators received reports that users were unable to receive or make phone calls to some campus phone lines. At 10:10am confirmation was received that those affected users were once again able to receive and make calls. Administrators attributed this temporary degradation to a potential blip in service from the TAMU phone provider.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 3, 10:00 CDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

TTDN - TAMUCT - Tarleton State University Lumen Circuit is Down
Resolved - The TAMUCT - Tarleton State University Lumen Circuit is now online. This incident is resolved.
Sep 1, 15:11 CDT
Update - The provider has discovered that the issues with the circuit are on the side of the local exchange carrier. The provider is contacting the local exchange carrier so they can investigate. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 11:59 CDT
Update - The vendor has been notified and is currently investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 1, 08:11 CDT
Investigating - TAMUCT - Tarleton State University Lumen Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 07:49 CDT
Incident History Powered by Atlassian Statuspage