TAMU Meridian Service Decommission
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 13:30 CDT
Scheduled - Begin Time: 07/18/2025, 1:00 PM
End Time: 07/18/2025, 2:00 PM

Details of Maintenance: Perform Technology Services Operations standard decommission process of the Meridian Production Service.

Impact to Users: During this decommission window, all Meridian services will no longer be available.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 273543
Jul 15, 2025 13:30 - Jul 18, 2025 14:00 CDT
Zoom - Consolidated Meeting Asset Email Launch
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 15, 2025 - 13:12 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2025 - 13:11 CDT
Scheduled - Details of Maintenance: Zoom is launching a new, streamlined Consolidated Meeting Asset Email experience to reduce inbox clutter and provide a more cohesive user journey for meeting participants.

Impact to Users: Instead of receiving multiple emails for different content shared during or after a meeting, all meeting-related content will now be consolidated into a single recap email. This update makes it easier for participants to find and engage with all shared content in one place.

For further questions about this change, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Jul 15, 2025 13:11 - Jul 22, 2025 13:11 CDT
Core Services Operational
Campus Email ? Operational
Canvas ? Operational
Duo Multi-Factor Authentication ? Operational
Google Apps ? Operational
Howdy ? Operational
Microsoft 365 ? Operational
NetID Authentication ? Operational
TAMU Campus Internet Connectivity ? Operational
Phones and Cellular ? Operational
Zoom ? Operational
Administrative & Business ? Operational
Adobe Sign ? Operational
Aggie Educators Portal ? Operational
Aggie Schedule Builder ? Operational
AggieWorks ? Operational
Applicant Information System (AIS) ? Operational
Bill Payment Suite ? Operational
Camera Systems and Door Access ? Operational
FileX ? Operational
Financial Aid Portal ? Operational
Laserfiche ? Operational
Meal Plans Portal ? Operational
Parking and Transportation Services ? Operational
TouchNet / Billpay ? Operational
Communication & Collaboration ? Operational
Cable TV, IPTV ? Operational
Code Maroon ? Operational
Listserv ? Operational
Slack ? Operational
Infrastructure ? Operational
Data Center Services ? Operational
Enterprise Backup Solutions ? Operational
GitHub ? Operational
Private Cloud Services ? Operational
Public Cloud Services ? Operational
Radio - 800 MHz Radio System Operational
TTDN ? Operational
Virtual Private Network (VPN) ? Operational
IT Professional Services ? Operational
Axonius Asset Management ? Operational
Elastic Security Platform ? Operational
Service.tamu.edu ? Operational
TLS Certificate Issuance Operational
Teaching and Learning ? Operational
Aggie Virtual Desktop ? Operational
Computer Labs and AggiePrint ? Operational
MediaSite Operational
Modern Campus Operational
Qualtrics ? Operational
General Services ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Managed Linux Server Patching Jul 16, 2025 20:00 - Jul 17, 2025 00:00 CDT

Begin Time: 07/16/2025, 8:00 PM
End Time: 07/17/2025, 12:00 AM

Details of Maintenance: Infrastructure Operations will be installing OS patches on managed Linux Servers.

Impact to Users: There will be a brief 5-minute downtime for each server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 266430
Posted on Jul 14, 2025 - 12:43 CDT

Open Access Labs Windows Updates Jul 17, 2025 21:00 - Jul 21, 2025 06:00 CDT

Begin Time: 07/17/2025, 9:00 PM
End Time: 07/21/2025, 6:00 AM

Details of Maintenance: The monthly Windows updates will be pushed to OAL devices on Friday and run through the weekend.

Impact to Users: Campus members should not experience any degradation in service.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 272747
Posted on Jul 15, 2025 - 09:05 CDT

TeamDynamix UI Update and AI Feature Implementation Jul 19, 2025 00:00-12:00 CDT

On Saturday, July 19th, TeamDynamix will be updating the technician UI to its latest iteration. This is a vendor-provided action and will occur without any intervention from TAMU IT staff.

Once the UI has been updated, TDX admins will enable the technician AI features that are being made available.

The maintenance window for the UI update begins Midnight of 7/19/2025 and has a listed duration of 12 hours. The UI update for TAMU will not take this entire window and will likely take less than 30 minutes. During update, technician access to TeamDynamix may be interrupted.

Change ID: 272688
Posted on Jul 14, 2025 - 18:56 CDT
Jul 15, 2025
TeamDynamix Report Editing Degredation
Resolved - TeamDynamix has deployed a fix and report editing and creation functionality has been restored.
Jul 15, 08:20 CDT
Update - TeamDynamix continues to investigate. Next update at 8 am.
Jul 14, 22:49 CDT
Update - TeamDynamix is still working to identify and remediate the root cause of the report access errors. Next update at 10 PM Central or sooner if information is available.
Jul 14, 17:28 CDT
Update - This is a vendor side issue and it is currently being investigated.
Jul 14, 14:06 CDT
Identified - Staff working in TeamDynamix may be unable to edit existing or create new custom ticket or task reports. When attempting to do so, they may receive a Permission Denied error message in TDNext. The administrators are aware and have begun working with TeamDynamix to address this.
Jul 14, 10:11 CDT
TTDN- _*_TAMU_WCDC-Dallas_Consolidated_! circuit is down
Resolved - This incident has been resolved.
Jul 15, 04:40 CDT
Update - We are continuing to investigate this issue.
Jul 15, 02:01 CDT
Update - We are continuing to investigate this issue.
Jul 15, 01:07 CDT
Update - We are continuing to investigate this issue.
Jul 15, 00:53 CDT
Investigating - Texas A&M West Campus Data Center at Dallas Consolidated is down. Engineers are investigating the issue. This is a redundant circuit that is down, Primary services are operational via backup path
Jul 15, 00:52 CDT
Jul 14, 2025
Transact Dining Reconfiguration
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 15:00 CDT
Scheduled - Begin Time: 07/14/2025, 3:00 PM
End Time: 07/14/2025, 5:00 PM

Details of Maintenance: Configuration changes will be made to 3 Transact Custom ETL scripts using new server names. Scripts will be verified they closely match what was tested in the development environment post change.

Impact to Users: During this maintenance window, all Transact services will be available except the 3 Dining ETLs.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance. 

Change ID: 268091
Jul 14, 10:44 CDT
Mealplans Production Server Migration
Completed - The scheduled maintenance has been completed.
Jul 14, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 CDT
Scheduled - Begin Time: 07/14/2025, 2:00PM
End Time: 07/14/2025, 4:00PM

Details of Maintenance: Technology Services will be updating the Mealplans server on July 14, from 2:00 PM -- 4:00 PM.

Impact to Users: During the maintenance window, the server may be down intermittently.

For issues encountered outside the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 268222
Jul 10, 13:10 CDT
TTDN - TTI San Antonio Castle Hills is down
Resolved - This incident has been resolved.
Jul 14, 14:05 CDT
Investigating - Texas A&M Transportation Institute at San Antonio Castle Hills is down. Engineers are investigating the issue.
Jul 14, 12:35 CDT
Jul 13, 2025
Transportation Network Equipment Move
Completed - The scheduled maintenance has been completed.
Jul 13, 16:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 CDT
Scheduled - Start Date & Time 07/13/2025 3:00 PM
End Date & Time 07/13/2025 6:00 PM

Moving Transportation servers from EOL network equipment to new network equipment.

Impact to customers: Transportation Services main website (https://transport.tamu.edu) will be unavailable during this maintenance. Other Transportation websites and/or services may be affected.

If you experience an issues past the above estimated end time, please contact TAMU-IT Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to TAMU-IT Help Desk Central.

Change ID: 262984
Jul 10, 09:46 CDT
Network maintenance - Reset port speeds on MCDC/WEMR Provider Edge routers
Completed - The scheduled maintenance has been completed.
Jul 13, 13:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 CDT
Scheduled - Maintenance Date: Sunday, July 13, 2025


Maintenance Time: 12 pm (12:00) to 5 pm (17:00)


Details of Maintenance: Reconfigure the port speeds on MCDC-PE-1 and WEMR-PE-2 to accommodate more 100G connections. The line cards for each PE router requires a restart in order for the new ports speeds to take effect.

Impact to Customers: Due to hardware and path redundancy there should be no customer impact. However, the entire maintenance window is reserved in case there are any issues.


If you experience an outage past the above estimated end time, please contact TAMU-IT Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to TAMU-IT Help Desk Central.


TDX Change ID: 268166
Jul 9, 16:25 CDT
Jul 12, 2025
TTDN - Bush School (DC) is down
Resolved - Resolved. All circuits and devices are online.
Jul 12, 05:58 CDT
Identified - A power outage had been scheduled for Friday July 11th beginning at 10:00 PM EST in order to perform maintenance on building electrical systems. This outage affects the entire building and is scheduled to last approximately until 10:00 AM EST.
Jul 11, 22:14 CDT
Investigating - Bush School DC is down. Engineers are investigating the issue.

Additionally, the Bush School DC to Dallas Cogent as well as the Bush School DC to Houston circuits are down. Impact to primary services are currently being investigated by engineers.
Jul 11, 21:34 CDT
Jul 11, 2025
Kyle Field Network Core Migration
Completed - The scheduled maintenance has been completed.
Jul 11, 23:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 12:39 CDT
Scheduled - Kyle Field network will be down for migration to new hardware from July 7th at 8:00 AM to July 11th at 12:00 AM. Critical services have been identified and will be brought back online as soon as possible.


If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 261874
Jul 7, 12:39 CDT
Issue with Engineering Storage Isilon
Resolved - This incident has been resolved.
Jul 11, 10:26 CDT
Update - As of 3pm, the script is still running and approximately 50% complete.
Jul 9, 15:14 CDT
Update - The script is still running. There is no current estimated time of repair. Updates will be provided as they are received.
Jul 9, 08:34 CDT
Identified - Engineers have deployed a script to fix currently pending issues. There is no current ETR but more information will be provided as updates become available.
Jul 8, 23:38 CDT
Update - The current issue is restricted to only some Staff home drives. Admins are still working on a resolution.
Jul 8, 17:14 CDT
Investigating - An issue has been identified with the engineering Isilon storage. It is currently being investigated.

If you have any concerns or questions in the meantime, please reach out to the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jul 8, 16:18 CDT
SSO Site Certificate Expiration
Resolved - The SSO site, sso.tamus.edu, had an SSL certificate expire at 2:17 AM, 7/11/2025. A new certificate was deployed for sso.tamus.edu at 8:00 AM after admins were made aware of campus members reporting issues accessing the site.
Jul 11, 02:00 CDT
Jul 10, 2025
Microsoft Outlook Outage
Resolved - Microsoft and our admins have confirmed this issue has been resolved. For more information about this event, please visit https://portal.office.com/servicestatus/

If you continue to experience issues with this service, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Jul 10, 15:58 CDT
Identified - Microsoft reported and posted an Outlook outage on their status page beginning around 5:30 PM (CDT) on 7/9/2025.

A final fix started rolling out at about 5:00 AM (CDT) today with an impact to some campus members potentially experiencing login problems while Microsoft's fix is applied.

Information and impact to campus members will be updated here as it is made available from our admins and Microsoft.

More information about this Outlook Outage can be found on the Microsoft's status page under MS Issue ID: EX1112414

https://portal.office.com/servicestatus/
Jul 10, 12:03 CDT
Possible network degradation between Bush School (DC) and Dallas
Resolved - Circuit provider identified issues with their path to Washington DC involving maintenance performed last night by their local carrier in DC. All TTDN services for Bush School DC were operational via an alternate path during the degradation. The circuit is back up.
Jul 10, 09:06 CDT
Investigating - A Cogent circuit between the Bush School (in Washington DC) and Dallas is currently shown as down. Support teams have been notified and will begin investigating.
Jul 10, 02:52 CDT
Jul 9, 2025
Matlab Server Updates
Completed - The update was successful; Matlab is running again.

if you encounter any problems with Matlab please contact the Help Desk at 979-845-8300.
Jul 9, 20:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 CDT
Scheduled - Start Date & Time 07/09/2025 8:00 PM
End Date & Time 07/09/2025 11:59 PM

The Matlab server is being moved from the ADS domain to AUTH domain this evening. Expected downtime is 30-45 minutes.

During the maintenance window, Matlab will not be able to check out new licenses to launch the client. Matlab clients already running will continue without interruption unless problems arise during the maintenance window.

We apologize for the short notice.

Please contact HDC at 979-845-8300 for Matlab licensing issues encountered outside the maintenance window.
Jul 9, 14:42 CDT
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025
AggieCloud Web Portal Maintenace
Completed - The Private Cloud service is back online and operational.
Jul 6, 15:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 14:00 CDT
Scheduled - Begin Time: - Sunday 7/6/2025 14:00
End Time: - Sunday 7/6/2025 22:00

Details of Maintenance: -
The AggieCloud web portal will be offline during the maintenance window. Customer VMs will remain online and fully functional, but customers will not be able to access the web portal used to manage their VMs.

Impact to other services/websites:
There will be no impact to other services/websites. All virtual servers and services running in AggieCloud will remain online and function as expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: - 254651
Jul 2, 13:59 CDT
Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
TTDN-ETAMU-Dallas_Lumen circuit is down
Resolved - Lumen and the local carrier have confirmed repair of the fiber cut as of 7:32PM.

Service has remained stable, however, if you have additional questions or concerns in regards to this issue, please contact the Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Jul 2, 20:21 CDT
Update - The carrier is still working with the Local Exchange Carrier to facilitate repairs. No ETR.
Jul 2, 15:53 CDT
Identified - Lumen has referred to the issue to a local carrier. The local carrier has identified a fiber cut, there is currently no estimated time of repair.
Jul 2, 12:24 CDT
Update - Lumen is still actively investigating the issue. No ETR.
Jul 2, 10:27 CDT
Update - LUMEN is not seeing any light from the Dallas side of the circuit. They are investigating the issue. No ETR.
Jul 2, 07:42 CDT
Investigating - The ETAMU Dallas Lumen circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.
Jul 2, 01:44 CDT
Jul 1, 2025
EAB Navigate360 Authentication Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:00 CDT
Scheduled - Begin Time: July 1st, 10:00 AM
End Time: July 1st, 12:00 PM

Details of Maintenance: The authentication protocol that EAB Navigate will use is going to be changed from CAS to Entra Application using SAML.

Impact to Users: Campus Members will not be able to log into EAB Navigate online or in app while in the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 257180
Jun 30, 18:40 CDT
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