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Degraded Performance
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Maintenance
Scheduled Maintenance
Update SSL certificates on malice database cluster Aug 29, 2026 08:00-17:00 CDT
Infrastructure Systems Operations will be updating the SSL certificates on the malice database cluster. This is due to changes in the certificate provider and changes in public certificate attributes, driven by the CA/Browser forum (an external entity).
This change is to update the certificates before they expire on August 30 at 7 PM.
Since the database is a multi-node cluster, there should not be any noticeable interruption of service during the change. Testing indicates that one node of the cluster can be updated at a time without causing any breaks in functionality.
This change is only expected to take about an hour, but the whole window is reserved for maintenance.
The services use this database are:
gateway.tamu.edu
neoweb.tamu.edu
directory.tamu.edu
u.tamu.edu
maestro.marcomm.tamu.edu
bulkmail.tamu.edu
tamudirect.tamu.edu
Change#: 954099
Posted on Aug 27, 2026 - 07:59 CDT
This change is to update the certificates before they expire on August 30 at 7 PM.
Since the database is a multi-node cluster, there should not be any noticeable interruption of service during the change. Testing indicates that one node of the cluster can be updated at a time without causing any breaks in functionality.
This change is only expected to take about an hour, but the whole window is reserved for maintenance.
The services use this database are:
gateway.tamu.edu
neoweb.tamu.edu
directory.tamu.edu
u.tamu.edu
maestro.marcomm.tamu.edu
bulkmail.tamu.edu
tamudirect.tamu.edu
Change#: 954099
Posted on Aug 27, 2026 - 07:59 CDT
Wireless Aggregation Switches Reboot Aug 29, 2026 23:30 - Aug 30, 2026 06:00 CDT
Begin Time: 08/29/2026, 11:30PM
End Time: 08/30/2026, 6:00AM
Details of Maintenance: TAMU Networking is conducting maintenance on network hardware Sunday at midnight to 6 a.m. that morning. This may cause wireless access points to reboot.
Impact to Users: Users may experience a brief loss in wireless networking connectivity during the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 959739
Posted on Aug 27, 2026 - 14:17 CDT
End Time: 08/30/2026, 6:00AM
Details of Maintenance: TAMU Networking is conducting maintenance on network hardware Sunday at midnight to 6 a.m. that morning. This may cause wireless access points to reboot.
Impact to Users: Users may experience a brief loss in wireless networking connectivity during the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 959739
Posted on Aug 27, 2026 - 14:17 CDT
Past Incidents
Aug 28, 2026
Completed -
The scheduled maintenance has been completed.
Aug 28, 07:58 CDT
Aug 28, 07:58 CDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 28, 07:58 CDT
Aug 28, 07:58 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 CDT
Aug 28, 00:00 CDT
Scheduled -
Begin Time: 8/28/2026 12:01 AM
End Time: 8/28/2026 6:00 AM
Beginning tonight, Friday, August 28th at 12:01 AM, Fidium will repair our 3x100G WAN connections to Dallas. Circuits will be shifted back from the backup path one by one. No service outages are expected.
If there are any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 27, 13:08 CDT
End Time: 8/28/2026 6:00 AM
Beginning tonight, Friday, August 28th at 12:01 AM, Fidium will repair our 3x100G WAN connections to Dallas. Circuits will be shifted back from the backup path one by one. No service outages are expected.
If there are any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 27, 13:08 CDT
Resolved -
This incident has been resolved.
Aug 28, 05:47 CDT
Aug 28, 05:47 CDT
Update -
Technicians are working to repair the fiber from the intersection of US 180 and Wilson Road to the intersection of US 180 and Baird Street in Albany, TX. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:24 CDT
Aug 27, 19:24 CDT
Identified -
The provider has discovered damage to the fiber a kilometer outside of Breckenridge, TX. The provider is working to repair the fiber. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 16:28 CDT
Aug 27, 16:28 CDT
Update -
Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Aug 27, 10:39 CDT
Investigating -
The West TAMU Campus Dallas redundant circuit is down (_*_WTAMU-Dallas). Engineers are investigating the issue. Primary services are operational via backup path.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:17 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:17 CDT
Resolved -
This incident has been resolved.
Aug 28, 05:47 CDT
Aug 28, 05:47 CDT
Identified -
Technicians from the Local Exchange Carrier are en route to repair the fiber in Houston, TX. ETA is approximately 7:45 PM. TTDN Services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:30 CDT
Aug 27, 19:30 CDT
Update -
Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Aug 27, 10:39 CDT
Investigating -
The TAMU Corpus Christi primary circuit to Houston is down (_*_TAMUCC-Houston_Lumen). Engineers are investigating the issue. Services are still operational via backup path.“
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:01 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:01 CDT
Aug 27, 2026
Resolved -
A fix has been implemented and the circuit has remained stable. This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 22:07 CDT
Aug 27, 22:07 CDT
Update -
Lumen has confirmed the issue is with their 3rd party provider. They have contacted Spectrum and are working with them to resolve the issue. No ETR at the moment.
Aug 27, 18:49 CDT
Aug 27, 18:49 CDT
Investigating -
ETAMU-Dallas_Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:08 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:08 CDT
Resolved -
Administrators have confirmed that after further monitoring, all services have returned to normal and users can now upload documents without the excessive wait time. At this time, we are considering this issue to be resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:02 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:02 CDT
Monitoring -
Administrators have taken the steps to alleviate the issue resulting in failing uploads or uploads taking a long time to upload to AggiePrint. As of now, Technology Services will continue to monitor for service stability while the servers continue to catch up on submitted jobs.
If you have any questions or concerns or believe you may still be impacted by this issue, please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 26, 18:22 CDT
If you have any questions or concerns or believe you may still be impacted by this issue, please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 26, 18:22 CDT
Identified -
At 1:00 PM administrators started receiving reports that uploads fail or take an excessively long time to print. After determining there was a degradation of the AggiePrint service, it was rebooted and as of 3:15PM file uploads have proceeded to print in the order they were queued with the service returning to normal functionality.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:15 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:15 CDT
Completed -
The scheduled maintenance has been completed.
Aug 27, 11:00 CDT
Aug 27, 11:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 09:00 CDT
Aug 27, 09:00 CDT
Scheduled -
The Code Maroon alerting system will undergo Planned maintenance on Thursday, 8/27/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.
Change Request: CR#905796
Aug 25, 07:09 CDT
Change Request: CR#905796
Aug 25, 07:09 CDT
Completed -
The scheduled maintenance has been completed.
Aug 27, 07:55 CDT
Aug 27, 07:55 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 CDT
Aug 24, 08:00 CDT
Scheduled -
Begin date: Aug 24, 2026 8:00 AM
End date: Aug 27, 2026 7:55 AM
Services impacted: Lightroom Mobile(Lightroom Mobile iOS, Lightroom Mobile Android), Lightroom Web(Lightroom web)
Impact scope: This maintenance event may not affect all customers.
Impact to Users: You may experience slow performance during the maintenance period.
For more information, visit Adobe's status page: https://status.adobe.com/
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
#CHG005354968
Aug 18, 12:52 CDT
End date: Aug 27, 2026 7:55 AM
Services impacted: Lightroom Mobile(Lightroom Mobile iOS, Lightroom Mobile Android), Lightroom Web(Lightroom web)
Impact scope: This maintenance event may not affect all customers.
Impact to Users: You may experience slow performance during the maintenance period.
For more information, visit Adobe's status page: https://status.adobe.com/
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
#CHG005354968
Aug 18, 12:52 CDT
Resolved -
The circuit has returned to operation and remained stable.
Aug 27, 04:35 CDT
Aug 27, 04:35 CDT
Identified -
The provider has discovered a fiber cut 8km from Huntsville, TX. The provider is working to repair the fiber and restore connectivity. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 26, 21:04 CDT
Aug 26, 21:04 CDT
Update -
Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:33 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:33 CDT
Investigating -
TAMU_WCDC-Dallas_Fidium redundant circuit is down. Engineers are investigating the issue. Primary services are still available.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 14:53 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 14:53 CDT
Aug 26, 2026
Aug 25, 2026
Resolved -
Administrators have implemented a fix and have monitored the status of the service overnight and this morning. As a result this issue has been resolved.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 25, 12:33 CDT
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 25, 12:33 CDT
Update -
Administrators are currently working with the vendor to determine the root cause of the degradation of service. Users may still experience slow response times and page loading. No estimated time to restoration is available at this time.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 15:23 CDT
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 15:23 CDT
Investigating -
Administrators are actively investigating an ongoing issue resulting in the degradation of the aggiespirit.ts.tamu.edu website. Users may observe a degradation in service when using the BusRoutes service.
At this time, there is no estimated time to restoration.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:30 CDT
At this time, there is no estimated time to restoration.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:30 CDT
Resolved -
This incident has been resolved.
Aug 25, 12:19 CDT
Aug 25, 12:19 CDT
Monitoring -
The circuits have come back online. Engineers will continue to monitor the circuits to verify functionality and service stability.
Aug 25, 10:46 CDT
Aug 25, 10:46 CDT
Investigating -
TAMU Kingsville-Dallas VTX / TAMU Kingsville-Houston VTX Circuits are Down. Engineers are investigating the issue. Primary services are operational via backup path.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 25, 10:17 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 25, 10:17 CDT
Aug 24, 2026
Resolved -
Microsoft has confirmed that service is healthy and users are no longer experiencing issues from this event.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:16 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:16 CDT
Update -
Microsoft is continuing to isolate the root cause and optimizing affected Office 365 infrastructure to recover service reliability. No estimated time to resolution is avaliable at this time.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 13:14 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 13:14 CDT
Update -
The Microsoft vendor has confirmed that the impact is occurring for users attempting to activate new Office 365 licenses, preventing these users from being able to sign-in or access Office 365 applications. The vendor is continuing to isolate potential sources of impact that could be causing this impact to users.
Again as a workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365
Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 11:06 CDT
Again as a workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365
Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 11:06 CDT
Update -
Update — Microsoft is actively investigating an issue affecting the activation of Microsoft 365 desktop applications.
Campus Impact: This issue may affect Microsoft 365 applications on university-managed computers across campus, including classroom podium computers and computer lab workstations.
Users should still be able to sign in to and use the computer normally but may receive activation prompts or error messages when opening Microsoft 365 applications such as Word, Excel, PowerPoint, or Outlook. Attempts to activate the applications by signing in may fail or result in repeated prompts.
Workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365
Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:28 CDT
Campus Impact: This issue may affect Microsoft 365 applications on university-managed computers across campus, including classroom podium computers and computer lab workstations.
Users should still be able to sign in to and use the computer normally but may receive activation prompts or error messages when opening Microsoft 365 applications such as Word, Excel, PowerPoint, or Outlook. Attempts to activate the applications by signing in may fail or result in repeated prompts.
Workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365
Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:28 CDT
Update -
The Microsoft vendor has confirmed that they are now aware of the issue and are actively investigating the root cause to determine next troubleshooting steps. Users may receive multiple prompts to activate Office 365 applications; however, the activation process may fail when they attempt to sign in.
At this time, there is no estimated time to resolution.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:08 CDT
At this time, there is no estimated time to resolution.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:08 CDT
Investigating -
Administrators have reported that some users are experiencing issues with accessing Microsoft 365 products. When a user attempts to sign in, the application displays an error message that states "We're having trouble activating Office." Administrators are currently investigating the issue and there is no current estimated time to resolution.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 09:36 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 09:36 CDT
Resolved -
Administrators have confirmed that a fix was implemented by the vendor at 3:28 PM across production instances and the automated reports feature is now functioning as expected.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:02 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:02 CDT
Investigating -
Administrators have reported that TeamDynamix automatic reports are currently experiencing a degradation. Administrators are currently contacting the vendor to resolve the issue. There is no current estimated time to resolution.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:04 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:04 CDT
Aug 23, 2026
Completed -
The scheduled maintenance has been completed.
Aug 23, 10:06 CDT
Aug 23, 10:06 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 07:00 CDT
Aug 23, 07:00 CDT
Scheduled -
Begin Time: 08/23/2026 7:00 AM
End Time: 08/23/2026 12:00 PM
Details of Maintenance: Administrators will be implementing Oracle critical patch updates to Axium database.
Impact to Users: During this maintenance window Axium, Axium messenger, Easymarkit and mipacs will be unavailable.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 933861
Aug 20, 15:51 CDT
End Time: 08/23/2026 12:00 PM
Details of Maintenance: Administrators will be implementing Oracle critical patch updates to Axium database.
Impact to Users: During this maintenance window Axium, Axium messenger, Easymarkit and mipacs will be unavailable.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 933861
Aug 20, 15:51 CDT
Aug 22, 2026
Completed -
he scheduled maintenance has been completed. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 22, 21:34 CDT
Aug 22, 21:34 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:00 CDT
Aug 21, 20:00 CDT
Scheduled -
Begin Time: 2026-8-21 8:00 PM
End Time: 2026-8-22 8:00 PM
Details of Maintenance: Server Maintenance requiring server reboots.
Impact to Users: Users may experience brief interruptions (5-10 minutes per server).
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 934280
Aug 18, 12:22 CDT
End Time: 2026-8-22 8:00 PM
Details of Maintenance: Server Maintenance requiring server reboots.
Impact to Users: Users may experience brief interruptions (5-10 minutes per server).
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 934280
Aug 18, 12:22 CDT
Completed -
The scheduled maintenance has been completed. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 22, 21:34 CDT
Aug 22, 21:34 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:01 CDT
Aug 21, 20:01 CDT
Scheduled -
Begin Time: 2026-8-21 8:00 PM
End Time: 2026-8-22 8:00 PM
Details of Maintenance: Maintenance on 25 HSC Dallas servers
Impact to Users: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server. Users may experience brief interruptions in the connections to (systems/services).
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 934272
Aug 18, 12:25 CDT
End Time: 2026-8-22 8:00 PM
Details of Maintenance: Maintenance on 25 HSC Dallas servers
Impact to Users: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server. Users may experience brief interruptions in the connections to (systems/services).
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 934272
Aug 18, 12:25 CDT
Resolved -
The circuit is operational and has remained stable.
Aug 22, 04:50 CDT
Aug 22, 04:50 CDT
Update -
The work crew onsite has started repairing the fiber. Additional materials are being brought and are estimated to arrive at 10:00 PM.
TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 21, 21:48 CDT
TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 21, 21:48 CDT
Identified -
Technicians have confirmed that there is damage to the fiber in the area. Additional personnel and supplies are en route so that repairs can continue. TTDN services remain available due to the architecture of the WAN infrastructure.
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 16:28 CDT
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 16:28 CDT
Update -
Network technicians have arrived onsite to investigate potential network fiber damage in the Albany, Texas area. TTDN services remain available due to the architecture of the WAN infrastructure.
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 15:38 CDT
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 15:38 CDT
Update -
Administrators have stated that the provider has been notified and is currently investigating the issue. TTDN services remain available due to the architecture of the WAN infrastructure.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 12:55 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 12:55 CDT
Investigating -
WTAMU-Dallas Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 12:32 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 12:32 CDT
Aug 21, 2026
Resolved -
Technicians have installed the replacement parts and the Streeme IPTV service is now operational.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 17:49 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 17:49 CDT
Identified -
Technicians are currently working on the hardware repair with the new replacement parts.
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 15:41 CDT
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 15:41 CDT
Update -
The delivery for additional replacement parts has been delayed, and the hardware repair has been scheduled for Friday afternoon.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 13:37 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 13:37 CDT
Update -
The delivery for additional replacement parts has been delayed, and the hardware repair has been scheduled for tomorrow afternoon.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 18, 13:56 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 18, 13:56 CDT
Investigating -
Our Technicians are working with the vendor and service company to troubleshoot the sever.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 17, 09:17 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 17, 09:17 CDT
Update -
The replacement parts have arrived and a tech is actively working on repairs.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 15, 17:15 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 15, 17:15 CDT
Update -
Administrators have confirmed that the replacement parts for the required repairs are inbound and a resolution for this issue is expected by Monday.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:14 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:14 CDT
Identified -
The issue has been identified and a request for replacement parts has been made. No current ETR.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 13, 15:02 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 13, 15:02 CDT
Update -
The vendor repair has been delayed. The onsite technician is now scheduled to arrive onsite tomorrow morning at 10 AM. The implemented workaround of temporary channels is still active and will stay active until administrators confirm that the issue is resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 12:47 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 12:47 CDT
Update -
Administrators have confirmed with the vendor that a workaround is being implemented that will add temporary channels to the STREEME service this evening. An onsite technician will arrive tomorrow morning to investigate the outage. There is no current estimated time to restoration.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 10, 16:01 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 10, 16:01 CDT
Investigating -
Administrators have reported that the STREEME IPTV service is currently unavailable. The vendor has already been made aware and is sending a Dell Technician to investigate the issue.
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 10, 11:54 CDT
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 10, 11:54 CDT
Resolved -
Power has been restored per TTDN.
Aug 21, 09:28 CDT
Aug 21, 09:28 CDT
Investigating -
TDEM HQ Austin is down. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 06:06 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 21, 06:06 CDT
Aug 20, 2026
Resolved -
After additional monitoring through the night, no additional reports have been made about this issue. Administrators have confirmed that the issue can be considered resolved at this time.
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 20, 13:26 CDT
If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 20, 13:26 CDT
Monitoring -
Administrators have implemented a fix to remedy the access issues facing recent graduates who were unable to access their Google Accounts and Gmail inboxes.
If you believe you still may be impacted by this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 20, 00:05 CDT
If you believe you still may be impacted by this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 20, 00:05 CDT
Identified -
The root cause has been identified, and administrators are working towards restoring access. There is no current estimated time to restoration.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 15:04 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 15:04 CDT
Update -
Administrators are still investigating the issue. There is no current estimated time to restoration.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 13:45 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 13:45 CDT
Investigating -
Administrators have reported that recent graduates who were previously employed by the university have lost access to their TAMU gmail accounts. When trying to access gmail an error message stating "Your Google Account was disabled by your Google Workspace administrator. Contact your administrator for help.” Administrators are currently investigating the issue. There is no current estimated time to restoration.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 12:53 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 12:53 CDT
Aug 19, 2026
Completed -
The scheduled maintenance has been completed.
Aug 19, 22:55 CDT
Aug 19, 22:55 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 20:00 CDT
Aug 19, 20:00 CDT
Scheduled -
Begin Time: 08/19/2026 8:00 PM
End Time: 08/20/2026 12:00 AM
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.
Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.
HA Servers / Resources Changed:
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu
Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu
Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu
Start Date & Time
If you experience any issues outside of this maintenance window please, contact the Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
ChangeID: 922594
Aug 13, 10:57 CDT
End Time: 08/20/2026 12:00 AM
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.
Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.
HA Servers / Resources Changed:
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu
Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu
Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu
Start Date & Time
If you experience any issues outside of this maintenance window please, contact the Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
ChangeID: 922594
Aug 13, 10:57 CDT
Completed -
Administrators have confirmed that the maintenance is complete.
Aug 19, 08:44 CDT
Aug 19, 08:44 CDT
Scheduled -
Technical staff are improving encryption capabilities for SMB connections. Vendor has assured that this change is transparent to users. Connections and performance will be monitored.
Implementation Time
Tuesday, August 18th at 7:30 AM
Aug 17, 13:36 CDT
Implementation Time
Tuesday, August 18th at 7:30 AM
Aug 17, 13:36 CDT
Aug 18, 2026
Completed -
The scheduled maintenance has been completed.
Aug 18, 21:03 CDT
Aug 18, 21:03 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 18:00 CDT
Aug 18, 18:00 CDT
Scheduled -
Begin Time: 08/18/2026 6:00 PM
End Time: 08/18/2026 8:00 PM
Details of Maintenance: The Project Records System (https://projectrecords.tamu.edu/) will be unavailable from August 18th at 6 pm for scheduled maintenance. The production site will be available August 18th at 8 pm.
Impact to Users: Project Records Systems may be unavailable during this maintenance.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 911070
Aug 10, 12:45 CDT
End Time: 08/18/2026 8:00 PM
Details of Maintenance: The Project Records System (https://projectrecords.tamu.edu/) will be unavailable from August 18th at 6 pm for scheduled maintenance. The production site will be available August 18th at 8 pm.
Impact to Users: Project Records Systems may be unavailable during this maintenance.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 911070
Aug 10, 12:45 CDT
Resolved -
Networking has resolved this issue at the three TAMU Health buildings on Hwy 47. The equipment in the buildings is again reliably broadcasting HSC Alert notifications over the fire alarm speakers.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 18, 15:35 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 18, 15:35 CDT
Update -
Networking has concluded their afternoon testing in one of the TAMU Health Buildings on HWY 47, stating that progress has been made. Additional testing is required into next week to resolve the issue.
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:11 CDT
At this time, there is no estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:11 CDT
Identified -
The Network changes in the School of Public Health buildings, specifically, were tested today. With Telecom's assistance, the buildings equipment passed all initial Code Maroon alert testing. The three SPH buildings are again able to receive alert messages.
Networking will continue working on the issue existing at the TAMU Health buildings on Hwy 47.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 16:10 CDT
Networking will continue working on the issue existing at the TAMU Health buildings on Hwy 47.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 16:10 CDT
Update -
Administrators have made new configurations to the network in the Health Science buildings to improve the connections to Code Maroon devices. Administrators will conduct testing of the equipment today to verify functionality.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 08:43 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 08:43 CDT
Update -
Network engineers continue to investigate for a solution. There is no current estimated time to restoration. Additional updates will be avaliable on Tuesday August 11th.
Aug 7, 15:57 CDT
Aug 7, 15:57 CDT
Update -
Network engineers continue to investigate for a solution. There is no current estimated time to restoration.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 4, 15:25 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 4, 15:25 CDT
Update -
Network Engineers remain engaged with the vendor to further troubleshoot the issue.
Another update is anticipated by end of business day tomorrow, August 4th.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 3, 18:09 CDT
Another update is anticipated by end of business day tomorrow, August 4th.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 3, 18:09 CDT
Update -
Network engineers are continuing to work with the hardware vendor and investigate the issue.
An additional update to this issue will be provided by the end of day today, 5:00PM, 8/3/2026.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 3, 10:44 CDT
An additional update to this issue will be provided by the end of day today, 5:00PM, 8/3/2026.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 3, 10:44 CDT
Investigating -
Technology Services network engineers have identified an issue affecting broadcasts of Code Maroon and HSC Alert messages over building speakers at School of Public Health and TAMU Health (Hwy 47). Affected buildings include:
School of Public Health
1518-SPHA
1519-SPHB
1520-SPHC
TAMU Health (Hwy 47)
3700-HPEB
3701-MREB
3708-CB1
The issue can cause alert messages to not broadcast over the building speakers. This is a degradation of service in these buildings, not a complete outage. No other alert delivery mechanisms (e.g., SMS text, email, mobile app, desktop popups, etc.) are affected.
Network engineers will be working with the hardware vendor early next week (the week beginning Monday, August 3) to address this issue. There is currently no estimated time for full resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 30, 11:25 CDT
School of Public Health
1518-SPHA
1519-SPHB
1520-SPHC
TAMU Health (Hwy 47)
3700-HPEB
3701-MREB
3708-CB1
The issue can cause alert messages to not broadcast over the building speakers. This is a degradation of service in these buildings, not a complete outage. No other alert delivery mechanisms (e.g., SMS text, email, mobile app, desktop popups, etc.) are affected.
Network engineers will be working with the hardware vendor early next week (the week beginning Monday, August 3) to address this issue. There is currently no estimated time for full resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 30, 11:25 CDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 08:28 CDT
Aug 18, 08:28 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 00:00 CDT
Aug 17, 00:00 CDT
Scheduled -
Begin Time: 08/17/2026 12:00 AM
End Time: 08/18/2026 8:00 AM
Details of Maintenance: The Degree plan Submission system (https://ogsdpss.tamu.edu/) and the Project Records System https://projectrecords.tamu.edu/ will be unavailable from August 17th at 6pm for scheduled maintenance. Both Systems would be available again on August 18th at 8am.
Impact to Users: This service will be impacted but other related services will be operational.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 907543
Aug 10, 12:38 CDT
End Time: 08/18/2026 8:00 AM
Details of Maintenance: The Degree plan Submission system (https://ogsdpss.tamu.edu/) and the Project Records System https://projectrecords.tamu.edu/ will be unavailable from August 17th at 6pm for scheduled maintenance. Both Systems would be available again on August 18th at 8am.
Impact to Users: This service will be impacted but other related services will be operational.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 907543
Aug 10, 12:38 CDT
Aug 17, 2026
Resolved -
The Dining Services website (dineoncampus.com/tamu/) is once again working as intended.
If you believe you may still be affected by this issue or have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 17, 20:53 CDT
If you believe you may still be affected by this issue or have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 17, 20:53 CDT
Investigating -
The Dining Services website (dineoncampus.com/tamu) down. Engineers have been paged and are working on resolving the issue. Currently there is no ETR.
Aug 17, 19:41 CDT
Aug 17, 19:41 CDT
Resolved -
Administrators reported at 8:37AM a potential Canvas issue affecting the Texas A&M Canvas tenant. The Canvas vendor had reported that that they were receiving reports of users experiencing errors when attempting to play or upload media files to the platform. The vendor rectified the issue by 8:58AM where it was reported that all services have been restored and the issue resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 17, 08:30 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 17, 08:30 CDT
Aug 16, 2026
Completed -
Administrators have confirmed that this maintenance is complete.
Aug 16, 14:25 CDT
Aug 16, 14:25 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 12:00 CDT
Aug 16, 12:00 CDT
Scheduled -
Begin Time: 08/16/2026 12:00 PM
End Time: 08/16/2026 4:00 PM
Details of Maintenance: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
Impact to Users: This service may be unavailable during the maintenance
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 914953
Aug 11, 16:48 CDT
End Time: 08/16/2026 4:00 PM
Details of Maintenance: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
Impact to Users: This service may be unavailable during the maintenance
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 914953
Aug 11, 16:48 CDT
Aug 15, 2026
Completed -
Administrators have confirmed that the maintenance is complete.
Aug 15, 15:26 CDT
Aug 15, 15:26 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 13:00 CDT
Aug 15, 13:00 CDT
Scheduled -
Begin Time: 08/15/2026, 1:00 PM
End Time: 08/15/2026, 6:00 PM
Details of Maintenance: The Firepower 4115 hardware servicing site-to-site VPN and connect.tamu.edu services will be undergoing a software update.
Impact to Users: Active VPN sessions should not be affected. Site-to-site and remote client VPN services should remain operational due to path and hardware redundancy.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 923420
Aug 13, 10:51 CDT
End Time: 08/15/2026, 6:00 PM
Details of Maintenance: The Firepower 4115 hardware servicing site-to-site VPN and connect.tamu.edu services will be undergoing a software update.
Impact to Users: Active VPN sessions should not be affected. Site-to-site and remote client VPN services should remain operational due to path and hardware redundancy.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 923420
Aug 13, 10:51 CDT
Completed -
Administrators have confirmed that maintenance is complete
Aug 15, 13:02 CDT
Aug 15, 13:02 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 11:00 CDT
Aug 15, 11:00 CDT
Scheduled -
Begin: 08/15/2026 11:00 AM
End: 08/15/2026 5:00 PM
Details of Maintenance: Remounting spine switch in WCDC rack 1B-02-A-01 in its proper RU location in rack.
Impact to Customers: Due to hardware and path redundancy, customers that are in Data Hall 1B Pods 2, 4, 6, 8, and 10 should not experience a disruption of service.
If you experience any issues outside of this maintenance window please, contact the Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 13, 11:07 CDT
End: 08/15/2026 5:00 PM
Details of Maintenance: Remounting spine switch in WCDC rack 1B-02-A-01 in its proper RU location in rack.
Impact to Customers: Due to hardware and path redundancy, customers that are in Data Hall 1B Pods 2, 4, 6, 8, and 10 should not experience a disruption of service.
If you experience any issues outside of this maintenance window please, contact the Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 13, 11:07 CDT
Aug 14, 2026
Resolved -
The fiber has been repaired and the circuit has remained stable. This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 21:47 CDT
Aug 14, 21:47 CDT
Update -
The fiber has been repaired and the circuit has remained stable. This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 21:42 CDT
Aug 14, 21:42 CDT
Identified -
The provider has identified damage to the fiber and is currently working to repair it. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 14, 14:51 CDT
Aug 14, 14:51 CDT
Update -
The provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 14, 11:37 CDT
Aug 14, 11:37 CDT
Investigating -
WTAMU-Dallas circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 10:09 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 10:09 CDT
Resolved -
Administrators received reports at 3:48PM that the website https://maestro.marcomm.tamu.edu/lui/ was not reachable. Service owners quickly restored the service at 3:54PM after performing a server restart that resolved the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:30 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:30 CDT
Resolved -
Administrators have confirmed that there have been no repeated issues reported for this problem since a fix was implemented. At this time, the issue is considered to be resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:07 CDT
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 15:07 CDT
Update -
TAMU and TAMU Health outbound calling to the groups/agencies noted below have been restored since 8:00am. Frontier and TAMU Telecom Engineers are going to keep monitoring the conditions of these call paths and will close out this degradation if no further issues are reported by Friday 8/14 at 5pm.
Aug 13, 10:37 CDT
Aug 13, 10:37 CDT
Monitoring -
Frontier has a field tech monitoring at the circuit level until 10:41am. Their ticket will be open in monitoring status until then.
Aug 13, 09:38 CDT
Aug 13, 09:38 CDT
Identified -
The vendor has reported they have resolved the circuit issue with Lumen/Level 3. We are currently verifying service restoration with end users at Texas A&M.
Aug 13, 09:03 CDT
Aug 13, 09:03 CDT
Update -
The vendor is still investigating the issue. The scope of this issue has increased to multiple departments, including the groups listed below:
AgriLife (including TAMU VetMed Diagnostic Lab)
Association of Formal Students
12th Man Foundation
Texas Forest Service
TEES/TEEX
TTI
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 14:43 CDT
AgriLife (including TAMU VetMed Diagnostic Lab)
Association of Formal Students
12th Man Foundation
Texas Forest Service
TEES/TEEX
TTI
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 14:43 CDT
Update -
We are continuing to investigate this issue.
Aug 12, 10:42 CDT
Aug 12, 10:42 CDT
Investigating -
TAMU and TAMU Health Bryan/College Station phone users have reported issues when trying to call out to some external numbers. Telecom Engineers have been able to narrow the calling degradation down to be call routing paths between TAMU and TAMU Health's phone provider (Frontier) and other non-TAMU groups operating Microsoft Teams Calling (in our area Level 3 is the default PSTN carrier). There might be other un-known numbers also impacted if they also utilize Level 3 as their phone carrier.
Late last night tickets were opened up with Frontier. There is no estimated time of repair at this time for a known repair of these carrier-to-carrier routing path issues.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 10:39 CDT
Late last night tickets were opened up with Frontier. There is no estimated time of repair at this time for a known repair of these carrier-to-carrier routing path issues.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 12, 10:39 CDT
Resolved -
Administrators received a report that user was unable to access the Axonius product when attempting to log in. Administrators later confirmed the behavior of the outage and the issue was not isolated. Shortly after the initial reporting of the issue, it was confirmed at 8:56AM that the service returned to normal.
No further impact was observed during this time and the issue is believed to be resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 08:30 CDT
No further impact was observed during this time and the issue is believed to be resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 14, 08:30 CDT