Monitoring - As a part of mitigating the PHP2shell exploit from affecting campus servers, both itnet.tamu.edu and tools.it.tamu.edu have been removed external internet access. Users that require access to these sites can still use use the TAMU VPN to connect.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 22, 2026 - 15:43 CDT
Monitoring - CertiNext has started issuing ECC certificates chained to their "emSign Root TLS CA - G1" root, which is still currently available in the trust stores operated by Mozilla, Google, Microsoft, and Apple.
The ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu, have also been restored.
System administrators are now able to issue RSA and ECC certificates as normal.

If you encounter any issues issuing certificates, please reach out to certificates@tamu.edu.

Oct 23, 2026 - 15:06 CDT
Update - Administrators are still investigating. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 23, 2026 - 10:10 CDT
Update - Due to the revocation of the "emSign ECC Root CA - G3" root certificate, we are experiencing connection issues with the ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 21, 2026 - 13:48 CDT
Identified - On October 18th, 8 intermediate certificates issued by eMudhra, the CA upstream of CertiNext - our certificate issuance provider, were revoked by the trust stores ran by Mozilla, Google, and Apple. At about 8AM today, Mozilla announced that in addition to the 8 intermediate certificates, they would also be removing the root "emSign ECC Root CA - G3". This root is the trust anchor for ECC certificates issued through CertiNext/Internet 2's Certificate Service. eMudhra has announced that they have immediately stopped issuance from this root in advance of the emergency removal.

Once the root is removed, impacted systems may exhibit secure connection issues with errors such as:
"Your connection isn't private" (Microsoft Edge/Google Chrome/Safari)
"Be careful. Something doesn't look right." (Firefox)

This can also prevent secure connections for automated processes.

We advise that all system administrators utilizing ECC certificates re-issue certificates on affected systems using RSA key types immediately where possible.
For certbot, this can be done via the command line flag --key-type RSA
For simple-acme, this can be done via the command line flag --csr rsa

We will continue providing updates as more information becomes available.

Oct 20, 2026 - 15:44 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EAB Navigate Maintenance Oct 30, 2026 20:00-22:00 CDT

Begin Time: October 30th, 2026 - 8:00PM CST
End Time: October 30th, 2026 - 10:00PM CST

Details of Maintenance: Scheduled maintenance will be performed on the Navigate 360 platform.

Impact to Users: EAB Navigate 360 will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.

Change ID: 1095215

Posted on Oct 27, 2026 - 15:49 CDT

Oct 29, 2026

Completed - The scheduled maintenance has been completed.
Oct 29, 03:57 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 CDT
Scheduled - Begin Time: 10/28/2026 6:00 PM
End Time: 10/29/2026 4:00 AM

Details of Maintenance: Admins will be upgrading the Operating System, application, and PHP to mitigate security vulnerabilities.

Impact to Users: The REDCap system will be unavailable for the duration of the upgrade.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1095897

Oct 28, 19:49 CDT

Oct 28, 2026

Resolved - Several campus members reported the inability to load getinvolved.tamu.edu. The service is load balanced across multiple nodes, some of which became unresponsive. Administrators have confirmed that the load is now balanced.
Oct 28, 09:00 CDT
Completed - The scheduled maintenance has been completed.
Oct 28, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 00:00 CDT
Scheduled - On October 28th at midnight, there will be network maintenance done to the Dallas WAN connection. This will cause a brief, up to 90 second outage as the network routes switch to the Houston WAN connection. Only one such outage is expected, though the change window is expected to last until 6 a.m..
Oct 15, 09:42 CDT

Oct 27, 2026

Resolved - Aggieprint customers were unable to upload documents or images. Administrators reset the server and confirmed the incident has been resolved.
Oct 27, 11:30 CDT
Completed - The scheduled maintenance has been completed.
Oct 27, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 08:00 CDT
Scheduled - Begin Time: 10/27/2026 8:00 AM
End Time: 10/27/2026 12:00 PM

Details of Maintenance: Infrastructure Systems Operations will be updating the Listserv license and upgrading the Listserv application on listserv.tamu.edu to the latest version. There will be a downtime of approximately 30 minute while the upgrade is installed. No mail is expected to be lost due to normal SMTP queue procedures, but it may be delayed while the service is unavailable.

Impact to Users: Mail sent through listserv.tamu.edu may be delayed for up to 30 minutes while the service is being upgraded. No mail is expected to be lost during the upgrade process.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: -

Oct 22, 15:12 CDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Completed - The update was successful. Matlab is running again and the server now supports Matlab 2026b.

If you believe you may be experiencing issues related to this maintenance, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Oct 25, 17:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:00 CDT
Scheduled - Begin Time: 10/25/2026, 5:00PM
End Time: 10/25/2026, 7:00PM

Details of Maintenance: Technology Services will be updating the Matlab licensing server to add Matlab 2026b on October 25, from 5pm to 7pm.

Impact to Users: During the maintenance window, Matlab will not be able to check out new licenses to launch the client. Matlab clients already running will continue without interruption unless problems arise during the maintenance window. We recommend saving any open Matlab files the night before.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1073462

Oct 22, 07:59 CDT

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Resolved - This incident has been resolved.
Oct 23, 08:38 CDT
Update - Services still remain in a degrated state as Engineers and the vendor work on a solution. no ETR is available at this time.
Oct 21, 15:45 CDT
Monitoring - After collaborating with the vendor, admins rolled back the hotfix that was causing this issue. We will continue to monitor the stability of AssetWorks in the meantime to determine if the rapid restart behavior is fixed.

If you believe you are still experiencing the effects of this degradation, please report all information to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Oct 20, 20:20 CDT
Investigating - Administrators have received reports that AssetWorks is experiencing a degradation caused by quick restarts of the service. Users who interact with the service during a restart with receive an HTTP error. The EAM Team is currently engaging the vendor for assistance to implement a fix.

At this moment, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 19, 10:06 CDT
Completed - The scheduled maintenance has been completed.
Oct 23, 08:06 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 23, 04:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 CDT
Scheduled - On October 22nd at 10pm, there will be network maintenance done to the Dallas WAN connection. This will cause a brief, up to 90 second outage as the network routes switch to the Houston WAN connection. Only one such outage is expected, though the change window is expected to last for 1-2 hours.
Oct 15, 09:38 CDT

Oct 22, 2026

Completed - The scheduled maintenance has been completed.
Oct 22, 13:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 09:00 CDT
Scheduled - Begin Time: 2026-10-22 9:00am
End Time: 2026-10-22 11:00am

Details of Maintenance: Description: The Code Maroon alerting system will undergo Planned maintenance on Thursday, 10/22/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu.

Impact to Users: The Code Maroon alert system will remain operational throughout the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1031878

Oct 19, 16:02 CDT
Resolved - Respondus Lockdown Browser functionality has been verified. This incident has been resolved.
Oct 22, 09:54 CDT
Update - Simple Syllabus and Honorlock have been restored to full system functionality. Respondus LockDown Browser remains in their current state with no ETR.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 21, 15:40 CDT
Update - Readspeaker, specifically the Customer Portal is down due to the PHP issue. But core functionality remains operational inside of Canvas.
Oct 21, 14:15 CDT
Identified - This morning a vulnerability was discovered utilizing PHP memory exploits that affected three tools utilized in Canvas. The affected tools are as follows:

Honorlock
Simple Syllabus
Respondus LockDown Browser

The vendors for these tools have already created mitigating steps to prevent the effects of the exploit. These steps have caused either outages or degradation in the noted tools. Currently, there is no ETA for when the fix will be in place. However, the vendors have stated that fixes should be implemented this afternoon.

Oct 21, 13:34 CDT
Resolved - Network engineers have confirmed that the degradation is only affecting a few network access points in the court area. Network services remain available in the affected area, but users may observe slower network speeds.

This issue is still ongoing and there is no estimated time to resolution. For now, we will be resolving out this incident given the small impact of the issue as network services continue to remain available in the area.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 22, 08:39 CDT
Identified - Due to an issue with fiber cabling on the scoreboard, 12th Man Wifi at Reed Arena will experience degraded performance. No estimated time to restoration has been provided.
Oct 6, 15:34 CDT
Completed - The scheduled maintenance has been completed.
Oct 22, 00:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 CDT
Scheduled - Begin Time: 10/21/2026 8:00 AM
End Time: -10/21/2026 8:00 PM

Details of Maintenance: Patching for bugfixes and updates.

Impact to Users: Customers will not be able to restore, run reports, or login to the webgui. Processing of backup jobs will be suspended until update is complete.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1056492

Oct 19, 16:05 CDT

Oct 21, 2026

Resolved - This incident has been resolved.

If you are experiencing further issues you may believe to be related to this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Oct 21, 18:11 CDT
Monitoring - Engineers have restored the website and report no issues. They will be monitoring for some time and will report a resolution when it is available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 21, 17:02 CDT
Identified - Engineers have identified an issue with the Wi-Fi Certificate Website that is causing it to give an error of Service temporarily unavailable. Currently this is only impacting new certificates and connection onboarding and NOT devices who currently have Wi-Fi access. At this moment, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 21, 12:26 CDT
Resolved - ETAMU Dallas Lumen Circuit is active.
Oct 21, 11:49 CDT
Investigating - ETAMU Dallas Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 21, 06:27 CDT
Completed - The scheduled maintenance has been completed.
Oct 21, 10:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:30 CDT
Scheduled - Begin Time: 10/21/2026 6:30 AM
End Time: 10/21/2026 10:00 AM

Details of Maintenance: DNS changes to the Howdy system supporting this scheduled maintenance will occur during the maintenance window.

Impact to Users: The system will remain accessible during this time; however, users may experience intermittent interruptions or error messages.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1042686

Oct 20, 15:09 CDT
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 CDT
Scheduled - Begin Time: 10/20/2026, 8:00AM
End Time: 10/20/2026, 12:00PM

Details of Maintenance: Infrastructure Systems Operations will be upgrading the Maestro application on maestro.marcomm.tamu.edu to the latest version 12.

Impact to Users: A 15-30 minute downtime is expected while the application is updated and the server rebooted. Mailing job management will be unavailable until maintenance is completed. This maintenance is expected to be completed before the scheduled end time, but the entire window is reserved if needed.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1063963

Oct 15, 15:28 CDT

Oct 20, 2026

Resolved - After implementing several changes the service now appears stable and performs as expected.

If you believe you may still be affected by this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Oct 20, 17:11 CDT
Update - Support teams are continuing to monitor the system for stability.
Oct 19, 08:05 CDT
Monitoring - Support teams are continuing to monitor the system for stability.
Oct 14, 08:40 CDT
Identified - Support teams have applied a workaround solution recommended by the vendor, and will continue to monitor system stability.
Oct 7, 08:39 CDT
Update - Administrators are continuing to work on a fix to resolve the ongoing stability issues. with the Engineering Storage platform (COE-FS).

There is no estimated time to resolution at this moment.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 5, 09:06 CDT
Investigating - Technology teams have observed ongoing stability issues with the Engineering Storage platform (COE-FS) and are continually engaged with the vendor in search of a long term solution.

No further action is required now. Users may notice degradation of performance, but we expect the service to remain active.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 2, 12:02 CDT

Oct 19, 2026

Resolved - The fiber repair has been completed, and the circuit has remained stable.
Oct 19, 12:01 CDT
Update - Splicers are onsite and have initiated repairs to the damaged fiber. TTDN services remain available due to the architecture of the WAN infrastructure.

There is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 19, 09:20 CDT
Update - Support providers continue to work toward resolving the issue. TTDN services remain available due to the design of the WAN infrastructure.

There is currently no estimated time to resolution.

For questions or concerns, please contact Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.

Oct 19, 08:04 CDT
Update - The site contact has confirmed that there is a fiber cut resulting in the downed device. Repair crews have been contacted for assistance. TTDN services remain available due to the architecture of the WAN infrastructure.

There is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 16, 16:02 CDT
Identified - The provider has confirmed that there are currently no vendor-related outages affecting the circuit. WAN Engineers have requested that the site contact for PVAM check for potential damages to the dark fiber path. TTDN services remain available due to the architecture of the WAN infrastructure.

There is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 16, 12:45 CDT
Investigating - PVAM-Wehner_LEARN Circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 16, 10:14 CDT

Oct 18, 2026

Completed - The scheduled maintenance has been completed.
Oct 18, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:00 CDT
Scheduled - Begin Time: 10/18/2026 12:00 PM
End Time: 10/18/2026 4:00 PM

Details of Maintenance: Applying Operating System security update.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities service's communications center using the information provided on the maintenance page. Total estimated downtime - 4 hours.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1056781

Oct 13, 19:03 CDT

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Resolved - The device has returned to normal as of 2:43PM. After continued monitoring, no additional issues with stability were observed. At this time. this issue can be considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 16, 15:44 CDT
Identified - Fiber tech has discovered fiber optic failure. Restoration efforts are underway.
Oct 16, 12:45 CDT
Update - Provider has discovered damage to the fiber and repairs are underway. No ETR at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 22:59 CDT
Monitoring - Staff at the central office have completed their work on the circuit. Technicians are continuing to test the circuit to verify everything is operational.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 16:25 CDT
Update - The vendor has dispatched a field tech to investigate the issue.

At this moment, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 15:30 CDT
Investigating - TDEM El Paso is down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 10:53 CDT
Resolved - Engineers confirmed that after renewing a certificate revocation list, all systems have returned to normal. Monitoring has been successful overnight and the issue has been considered to be resolved at this time.

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 16, 08:17 CDT
Update - Administrators are continuing to investigate the the issue. The vendor has been engaged and is assisting in determining the issue and implementing a fix.

At this moment, there is no estimated time to resolution.

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 15:17 CDT
Investigating - Administrators have reported degraded service on Aggie Virtual Desktop with the TrueSSO authentication component. Customers typically see an error message after launching a desktop. The current workaround is to click OK on the message, then re-enter the credentials on the desktop.

Administrators are investigating the issue. Further updates will be provided as information becomes available.

Oct 15, 09:57 CDT

Oct 15, 2026

Resolved - The vendor has confirmed that the issue has been resolved.

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 15:38 CDT
Investigating - The Adobe vendor has received reports that users are experiencing issues accessing Adobe Lightroom through both the mobile and web application. The vendor is currently investigating the issue.

At this time, there is no estimated time to resolution.

For additional updates regarding this issue, please visit: https://status.adobe.com/.

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Oct 15, 15:11 CDT