eMudhra CA Compromise
Update - All CertiNext ACME EAB credentials have been migrated to SSL.com certificate profiles overnight by CertiNext.

Administrators can force renewals via ACME to issue a certificate with the new SSL.com certificate chain.

For additional questions or for further assistance, please contact security@tamu.edu.
Nov 12, 2026 - 09:02 CST
Update - This is a follow-up to our October 26th update regarding the eMudhra certificate authority compromise. Since our last update, certificate providers and browser vendors have announced additional changes that will require further action.

What You Need to Know:

- All eMudhra certificates must be replaced by November 16, 2026. This includes RSA certificates issued as replacements in October. Microsoft will stop trusting the remaining eMudhra certificate authorities on November 16th, with Apple Safari following on November 30th.
- A new certificate authority is available. InCommon began issuing certificates through SSL.com on November 9th.
- Let's Encrypt users are unaffected. If you have already migrated to Let's Encrypt, no further action is required.

What Actions Are Required?

If you use the TAMU ACME proxy:
The proxy will transition to SSL.com at the end of today, November 11th. After the transition, force a certificate renewal to receive a certificate issued through the new provider. No support ticket is required.

If you use EAB credentials through CertiNext:
Your credentials will automatically transition to the new certificate chain before November 16. Additional details will be provided as they become available.

If your systems connect to other services:
Some systems maintain their own trusted certificate lists and do not automatically receive updates. System administrators should:
- Apply available certificate updates to Linux servers.
- Rebuild and redeploy containers after updating their base images.
- Apply available updates for Java, .NET, and Node.js environments.
- Check with appliance and software vendors to confirm compatibility with SSL.com certificates.

Before deploying replacement certificates, verify that systems connecting to them trust the new SSL.com certificate chain.

Important: Do not manually modify system certificate trust stores to work around compatibility issues. This can cause problems with other secure connections. Contact us if you believe an exception is necessary.

Additional Information

Chrome and Firefox are expected to stop trusting newly issued eMudhra certificates after November 16th. However, existing certificates may continue temporarily working in those browsers. This does not prevent compatibility issues with Windows and Apple devices.

This situation may continue to evolve as vendors update their certificate trust policies. We encourage system administrators to automate certificate renewals wherever possible to simplify future transitions.

Further updates will be made when information becomes available.

For additional questions or for further assistance, please contact security@tamu.edu.
Nov 11, 2026 - 18:25 CST
Update - Administrators continue to address certificate-related issues associated with this incident and coordinate with service providers on remaining remediation and longer-term certificate solutions. Additional updates will be provided as they become available.
Nov 04, 2026 - 10:42 CST
Monitoring - CertiNext has started issuing ECC certificates chained to their "emSign Root TLS CA - G1" root, which is still currently available in the trust stores operated by Mozilla, Google, Microsoft, and Apple.
The ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu, have also been restored.
System administrators are now able to issue RSA and ECC certificates as normal.

If you encounter any issues issuing certificates, please reach out to certificates@tamu.edu.
Oct 23, 2026 - 15:06 CDT
Update - Administrators are still investigating. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 23, 2026 - 10:10 CDT
Update - Due to the revocation of the "emSign ECC Root CA - G3" root certificate, we are experiencing connection issues with the ACME proxies, acme-single.it.tamu.edu and acme-multi.it.tamu.edu. There is no estimated time to resolution. If you have an urgent need to issue a replacement RSA certificate, please reach out to certificates@tamu.edu.
Oct 21, 2026 - 13:48 CDT
Identified - On October 18th, 8 intermediate certificates issued by eMudhra, the CA upstream of CertiNext - our certificate issuance provider, were revoked by the trust stores ran by Mozilla, Google, and Apple. At about 8AM today, Mozilla announced that in addition to the 8 intermediate certificates, they would also be removing the root "emSign ECC Root CA - G3". This root is the trust anchor for ECC certificates issued through CertiNext/Internet 2's Certificate Service. eMudhra has announced that they have immediately stopped issuance from this root in advance of the emergency removal.

Once the root is removed, impacted systems may exhibit secure connection issues with errors such as:
"Your connection isn't private" (Microsoft Edge/Google Chrome/Safari)
"Be careful. Something doesn't look right." (Firefox)

This can also prevent secure connections for automated processes.

We advise that all system administrators utilizing ECC certificates re-issue certificates on affected systems using RSA key types immediately where possible.
For certbot, this can be done via the command line flag --key-type RSA
For simple-acme, this can be done via the command line flag --csr rsa

We will continue providing updates as more information becomes available.
Oct 20, 2026 - 15:44 CDT
Identity Security Linux Server Patching
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 2026 - 21:00 CST
Scheduled - Begin Time: 11/11/2026, 9:00PM
End Time: 11/13/2026, 12:00AM

Details of Maintenance: System administrators will be installing new security patches onto servers that support Identity Management systems. Work will be performed between the hours of 9PM-12AM on the 11th, 12th and 13th of November. During each window, the following services will be updated:

cas.tamu.edu
mqs.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
u.tamu.edu
tamudirect.tamu.edu
bulkmail.tamu.edu

Impact to Users: Users should experience no interruption in service during the maintenance windows. Maintenance may be complete before the scheduled time. However, the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1122692
Nov 11, 2026 21:00 - Nov 14, 2026 00:00 CST
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AssetWorks Production Monthly Maintenance Nov 15, 2026 12:00-16:00 CST

Begin Time: 11/15/2026, 12:00PM
End Time: 11/15/2026, 4:00PM

Details of Maintenance: Administrators will be performing maintenance on the AggieWorks service to implement new security updates.

Impact to Users: During the maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities service's communications center using the information provided on the maintenance page.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1119706
Posted on Nov 10, 2026 - 15:10 CST

Nov 12, 2026

Linux Server Patching - Web and MySQL Servers
Completed - The scheduled maintenance has been completed.
Nov 12, 05:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 CST
Scheduled - Begin Time: 11/11/2026, 8:00PM
End Time: 11/11/2026, 11:59PM

Details of Maintenance: Infrastructure Operations will be installing OS patches on the following managed Linux Servers:

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

Impact to Users: There will be a brief 10-minute downtime for each non-HA server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1111549
Nov 5, 13:44 CST

Nov 11, 2026

Acme-Proxy Service Update
Completed - The scheduled maintenance has been completed.
Nov 11, 20:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 CST
Scheduled - Begin Time: 11/11/2026, 5:00PM
End Time: 11/11/2026, 7:00PM

Details of Maintenance: Infrastructure Systems Operations will be deploying updated ACME proxy containers due to the emSign G1 certificate deprecation. Each container will be shut down and redeployed. The process should take 15-30 minutes.

Impact to Users: Properly configured ACME clients should retry connections automatically at least once a day, starting at least 30 days prior to certificate expiration, so no production services are expected to be impacted by this change.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1125307
Nov 11, 16:30 CST
Gradescope Degradation
Resolved - Administrators have confirmed that Gradescope service has been restored and is once again working as intended.

If you continue to experience any problems that you believe may still be related to this event or have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for assistance.
Nov 11, 18:27 CST
Investigating - Administrators have received reports of a degradation with the Gradescope service that may cause issues with uploads, code similarity features, assignment creation, roster and grade syncing. Users utilizing Gradescope through integrations may also be affected by this degradation as well.

At this time, the vendor is currently investigating the issue. There is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 11, 17:14 CST

Nov 10, 2026

Reboot of web-2p-share.auth.tamu.edu
Completed - The scheduled maintenance has been completed.
Nov 10, 15:06 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 14:04 CST
Scheduled - Begin Time: 11/10/2026, 2:00PM
End Time: 11/10/2026, 2:30PM

Details of Maintenance: Web-2p-share.auth.tamu.edu will be rebooted at 2:00 PM in order to double the number of CPUs.

Impact to Users: Users will experience degraded performance with the following applications:

Lts.tamus.edu
AggieConnection.tamu.edu
Bc.it.tamu.edu
Qhris.it.tamu.edu
Livestockhealthsurveillance.tamu.edu
Taispermits.tamu.edu
Livestockdiseasemonitoring4eastafrica.tamu.edu

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Nov 10, 14:03 CST
TTDN - TEES Brownsville is Down
Resolved - The device has returned to normal. Networking engineers have confirmed that the issue was related to a power event that has since been resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 10, 14:21 CST
Investigating - TEES Brownsville is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 10, 09:11 CST
TTDN - Mays Business School Houston is Down
Resolved - This incident has been resolved.
Nov 10, 08:52 CST
Update - Teams are continuing to investigate this incident. More information will be shared as it becomes available.
Nov 10, 06:24 CST
Investigating - Mays Business School Houston is down. Engineers are investigating the issue.
Nov 10, 00:10 CST

Nov 9, 2026

AggieWorks is Down
Resolved - Resolution has been confirmed and testing has concluded.
Nov 9, 09:09 CST
Monitoring - We have received confirmation from administrators that after rebooting the AggieWorks instance, all systems appear operational. Additional tests are being performed to ensure the stability of the service. We will continue to monitor AggieWorks for any changes.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 9, 08:32 CST
Update - We are continuing to investigate this issue.
Nov 9, 08:15 CST
Investigating - Administrators have received reports that AggieWorks is currently unavailable. Engineers are currently investigating the issue to implement a potential fix.

Currently there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 9, 08:15 CST
Canopy Certificate Issue
Resolved - This incident has been resolved.
Nov 9, 08:46 CST
Identified - Engineers have identified an issue with the certificate for canopy.tamus.edu causing the page to not load correctly. Currently there is no estimated time of restoration.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu
Nov 6, 15:40 CST

Nov 8, 2026

Fall 2026 Course End Date Bug
Resolved - This incident has been resolved.
Nov 8, 23:19 CST
Update - This issue has been fixed and remained stable and is now considered resolved.
Nov 8, 16:06 CST
Monitoring - A fix has been implemented and the Fall Term has been updated to reflect the correct date. Engineers will continue to monitor the status of Canvas and will update if anything changes.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu
Nov 8, 11:41 CST
Identified - A system update to prepare for Spring 2027 terms triggered a change to fall terms by making them inactive at 11:59pm on November 8. The issue was identified and a fix is underway, and courses should be updated well before that timeframe. There is no current disruption at this time, and all course staff and students should be able to continue as normal.
Nov 7, 21:54 CST

Nov 7, 2026

Nov 6, 2026

Nov 5, 2026

AggiePrint Degradation
Resolved - This issue has been resolved as it has maintained stability throughout the monitoring period.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 5, 16:08 CST
Monitoring - Administrators received reports earlier today of an error preventing users from uploading documents to aggieprint.tamu.edu. A temporary fix has since been implemented returning upload processing times to normal.

The vendor has been contacted to implement a permanent fix, until then, we will continue to monitor the health of the upload service.

If you are experiencing long document upload times, it is recommended that you log into a physical OAL machine and utilize the Uniprint service as a potential workaround.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 4, 13:08 CST

Nov 4, 2026

Nov 3, 2026

Aggieprint Degradation
Resolved - Aggieprint customers were unable to upload files, with requests stuck in a loop. Administrators reset the server and have confirmed it has returned to operation.
Nov 3, 09:00 CST

Nov 2, 2026

Internet Access Removal for itnet.tamu.edu and tools.it.tamu.edu
Resolved - This informational posting has been resolved.
Nov 2, 15:57 CST
Monitoring - As a part of mitigating the PHP2shell exploit from affecting campus servers, both itnet.tamu.edu and tools.it.tamu.edu have been removed external internet access. Users that require access to these sites can still use use the TAMU VPN to connect.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 22, 15:43 CDT
TTDN - TEES-Dallas is Down
Resolved - This incident has been resolved.
Nov 2, 09:56 CST
Investigating - TEES-Dallas is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 30, 16:55 CDT

Nov 1, 2026

EAB Navigate Maintenance
Completed - Maintenance has been completed.
Nov 1, 08:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 CDT
Scheduled - Begin Time: October 30th, 2026 - 8:00PM CST
End Time: October 30th, 2026 - 10:00PM CST

Details of Maintenance: Scheduled maintenance will be performed on the Navigate 360 platform.

Impact to Users: EAB Navigate 360 will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.

Change ID: 1095215
Oct 27, 15:49 CDT

Oct 31, 2026

Software upgrade of connect.tamu.edu VPN hardware
Completed - Maintenance has been completed without issue.
Oct 31, 15:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 12:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 10:29 CDT
Scheduled - Maintenance Details: The Firepower 4115 hardware servicing site-to-site VPN and connect.tamu.edu will undergo a software update.

Impact to Customers: Active VPN sessions should not be affected. Site-to-site and remote client VPN should remain operational due to path and hardware redundancy.

Start Date & Time
10/31/2026 12:00 PM

End Date & Time
10/31/2026 5:00 PM
Oct 29, 10:26 CDT

Oct 30, 2026

Planned Laserfiche Server Reboot
Completed - The scheduled maintenance has been completed.
Oct 30, 14:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 12:00 CDT
Scheduled - Begin Time: 10/30/2026, 12:00PM
End Time: 10/30/2026, 12:30PM

Details of Maintenance: Administrators will be rebooting the Laserfiche Repository server lf-1p-Repo-2.auth.tamu.edu to address a customer support issue.

Impact to Users: Repository users may experience a short window of approximately 2 minutes of reduced availability for resources specifically on that server. This will have no effect on Laserfiche Forms or any of the other Laserfiche resources.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Oct 30, 10:35 CDT
Network Outage at The Stack
Resolved - Network engineers have confirmed that Optimum resolved the fiber issue last night around 8:45PM. Networking capabilities in The Stack have been restored. At this time, the issue has been considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 30, 08:32 CDT
Identified - Network engineers have confirmed that there is a fiber issue causing the network degradation. Administrators are currently communicating with the vendor for a potential fix.

At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 29, 14:44 CDT
Investigating - Administrators have received reports of network systems being unavailable at The Stack apartment complex. Network engineers have confirmed that power is still available in the area and are currently investigating the cause of the issue.

At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 29, 13:19 CDT

Oct 29, 2026

REDCap Maintenance to Mitigate PHP Vulnerability
Completed - The scheduled maintenance has been completed.
Oct 29, 03:57 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 CDT
Scheduled - Begin Time: 10/28/2026 6:00 PM
End Time: 10/29/2026 4:00 AM

Details of Maintenance: Admins will be upgrading the Operating System, application, and PHP to mitigate security vulnerabilities.

Impact to Users: The REDCap system will be unavailable for the duration of the upgrade.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1095897
Oct 28, 19:49 CDT
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