TTDN - TAMUCC-Houston Lumen Circuit DOWN
Update - Trenching crews and repair technicians are working to restore service to the circuit. No ETR is available. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 2026 - 16:22 CDT
Update - Technicians are working to bring up a temporary restoration solution. Dig crews are still en route. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 2026 - 13:31 CDT
Update - Engineers have notified us that trenching crews are en route to expose the damaged fibers so that repairs can begin. Repair technicians are preparing a temporary solution to expedite service recovery while permanent repairs are being completed. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 2026 - 10:31 CDT
Update - Engineers have reported that a fiber team has been dispatched for repairs. There is no ETR at this time. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 2026 - 08:14 CDT
Identified - Lumen engineers have confirmed that this is a fiber cut with a local provider's fiber network. Dispatch has been requested. There is no ETR at the moment.
Sep 11, 2026 - 23:08 CDT
Update - Provider has been notified and is investigating. TTDN Services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 2026 - 21:21 CDT
Investigating - TAMUCC-Houston Lumen Circuit DOWN. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 2026 - 20:29 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Partial Outage
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Partial Outage
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ResNet Authorization Maintenance Sep 13, 2026 08:00-12:00 CDT

Begin Time: 09/13/2026, 8:00AM
End Time: 09/13/2026, 12:00PM

Details of Maintenance: Engineers will be upgrading the ResNet authorization system and the registration network firewall.

Impact to Users: During this maintenance window, the ResNet registration system and client systems not currently active on the ResNet network may experience a brief service interruption.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 988154
Posted on Sep 10, 2026 - 12:33 CDT

Linux Server Patching - Web and MySQL servers - CFE Sep 16, 2026 20:00 - Sep 17, 2026 00:00 CDT

Begin Time: 09/16/2026 8:00 PM
End Time: 09/16/2026 11:59 PM

Details of Maintenance:
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Impact to Users: 10-minute downtime for non-HA servers as they are rebooted.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 987930
Posted on Sep 09, 2026 - 15:19 CDT

Patching VMware Identity Manager and Aria Lifecycle Manager Sep 20, 2026 16:00 - Sep 21, 2026 06:00 CDT

Begin Time: 09/20/2026 4:00 PM

End Time: 09/21/2026 6:00 AM

Details of Maintenance: Applying patches to VMware Identity Manager and Aria Lifecycle Manager to address security vulnerabilities and bug fixes.

Impact to Users: During the patching process, the AggieCloud web portal will be offline. However, all virtual servers and services running in AggieCloud will remain online and functioning as expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983609
Posted on Sep 11, 2026 - 12:32 CDT

Apply patches to VMware Aria Automation (AggieCloud Web Portal) Sep 21, 2026 20:00 - Sep 22, 2026 06:00 CDT

Begin Time: 09/21/2026 8:00 PM
End Time: 09/22/2026 6:00 AM

Details of Maintenance:
Installation of Cumulative patch 5 to Aria Automation.

Impact to Users: The AggieCloud web portal will be offline during the maintenance window. Customer VMs will remain online and fully functional, but customers will not be able to access the web portal used to manage their VMs.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983788
Posted on Sep 11, 2026 - 12:30 CDT

Navigate360 Maintenance Oct 6, 2026 21:00 - Oct 7, 2026 00:00 CDT

Begin Time: Tuesday, October 6th @ 9:00 PM
End Time: Tuesday, October 6th @ Midnight

Details of Maintenance: Scheduled maintenance will be performed on the Navigate360 Student platform.

Impact to Users: Navigate360 Student will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.
Posted on Sep 04, 2026 - 16:34 CDT

Sep 11, 2026

Unresolved incident: TTDN - TAMUCC-Houston Lumen Circuit DOWN.

Sep 10, 2026

VOAL Multisim Launch Error
Resolved - Services have been restored.

If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 10, 15:51 CDT
Monitoring - Engineers have implemented a fix that has remedied the issue and will continue to monitor to ensure continuity.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 14:20 CDT
Investigating - Engineers are currently investigating an error when launching Multisim through the Virtual Open Access Lab and Omnissa Horizon Client. There is no current Estimated Time to Resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 14:13 CDT
Kyle Field Command Center Suspected Fiber Issue Impacting Two Way Radio
Resolved - Administrators have confirmed that the repairs to the system were successful. Damaged equipment was found to be causing the issue which has since been replaced. This issue can now be considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 13:58 CDT
Monitoring - Repairs are scheduled for tomorrow morning to address this issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 16:20 CDT
Update - Engineers are in contact with a vendor to locate and resolve this issue. The earliest timeline is Wednesday afternoon and the latest is Thursday.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 17:12 CDT
Update - Administrators are continuing to investigate and are meeting with the athletics team to create an action plan this afternoon.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 10:00 CDT
Update - This issue is limited to the command center. Most affected users have implemented a workaround. Without knowing the exact location of the repeaters or doing some wire tracing that would impede Kyle Field operations, the issue will be further investigated Tuesday.
Sep 5, 18:02 CDT
Update - Engineers have confirmed this is localized issue to Kyle Field in/near the command center. As engineers continue to investigate this incident, if you have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 17:07 CDT
Investigating - Administrators have reported a suspected fiber issue at the lower level of Kyle Field that is impacting two-way radio communications in the Kyle Field command center. Administrators are currently investigating and there is no current estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 15:36 CDT
TTDN - Tarleton State University-San Antonio Primary Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 10, 09:31 CDT
Investigating - Tarleton State University - San Antonio Primary Circuit is Down. Engineers are investigating the issue and the provider has been contacted. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 06:00 CDT

Sep 9, 2026

Businesscas.org/apply/ Website Outage
Resolved - There have been no more additional reports of this issue after the website came back online this afternoon. This incident is now resovled.
Sep 9, 15:54 CDT
Monitoring - At 1:00 PM administrators reported that the website businesscas.org/apply/ was not functioning properly, and would not allow users to access the site. As of 1:25 PM the website came back online and appears to be functioning properly. Administrators will continue to monitor the website to verify functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 13:00 CDT
TeamDynamix Outage
Resolved - The vendor has marked this incident as resolved. The vendor reported that no further issues have risen since the fix was implemented.
Sep 9, 11:53 CDT
Monitoring - The vendor has identified and corrected the issue. They are currently monitoring for stability. For more information, see https://status.teamdynamix.com/
Sep 9, 10:33 CDT
Investigating - Administrators have reported an outage with the TeamDynamix web client. Administrators are currently investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 9, 10:18 CDT
Engineering Isilon Degradation
Resolved - The issue has been resolved, and the Isilon is back to a healthy state.
Sep 9, 08:19 CDT
Update - Administrators remain engaged with vendor support to identify the underlying cause of the issue. Team members are working with campus members that are having connection issues.
Sep 8, 16:38 CDT
Investigating - Administrators are currently investigating an issue affecting the Engineering Isilon storage system and are actively collaborating with the vendor to implement a resolution. During this time, you may experience degraded performance or intermittent slowness. A status update will be posted as soon as more information becomes available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 8, 10:35 CDT
Calls for Facilities Services rerouted to UPD
Resolved - Calls for Facilities Services were being rerouted to UPD. Call forwarding on the affected line has been canceled.
Sep 9, 01:00 CDT

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Sep 4, 2026

Perplexity SSO reconfiguration
Completed - The scheduled maintenance has been completed.
Sep 4, 19:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - Begin Time: 09/04/2026 5:00 PM

End Time: 09/04/2026 11:00 PM

Details of Maintenance: Perplexity will be unavailable on Friday, September 4th, from 5:00 pm to 11:00 pm for scheduled maintenance. Single Sign-On will be reconfigured during this time to allow better automation and access by TAMUS users.

Impact to Users: During this maintenance window Perplexity will be unavailable to Users.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 973435
Sep 3, 15:21 CDT

Sep 3, 2026

TTDN - TAMU Galveston to Dallas Comcast Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at (979) 845-8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 3, 15:45 CDT
Update - The provider has notified us that the TTDN equipment that provides a connection to Dallas currently has no power due to a power outage in the room where the equipment is installed. Electricians are working to restore power to the room. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 14:10 CDT
Update - The provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 12:58 CDT
Investigating - The TAMU Galveston to Dallas Comcast circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

Any comments or questions concerning this IT Status publication should be directed to the Texas A&M Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Sep 3, 12:23 CDT
Inbound and Outbound Call Degradation
Resolved - At 9:57AM administrators received reports that users were unable to receive or make phone calls to some campus phone lines. At 10:10am confirmation was received that those affected users were once again able to receive and make calls. Administrators attributed this temporary degradation to a potential blip in service from the TAMU phone provider.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 3, 10:00 CDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

TTDN - TAMUCT - Tarleton State University Lumen Circuit is Down
Resolved - The TAMUCT - Tarleton State University Lumen Circuit is now online. This incident is resolved.
Sep 1, 15:11 CDT
Update - The provider has discovered that the issues with the circuit are on the side of the local exchange carrier. The provider is contacting the local exchange carrier so they can investigate. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 11:59 CDT
Update - The vendor has been notified and is currently investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 1, 08:11 CDT
Investigating - TAMUCT - Tarleton State University Lumen Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 07:49 CDT

Aug 31, 2026

Canvas.tamu.edu Experiencing Slow Load Times
Resolved - The vendor has declared that this incident has been resolved.

If you believe you may still be affected by this issue that impacted Canvas earlier today, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 18:34 CDT
Monitoring - Administrators are continuing to monitor for any further issues. Canvas appears to have returned to a functional state.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 16:07 CDT
Identified - The vendor has provided the update below:

Update - Monitoring - A fix has been implemented and we are monitoring the results.

TAMU administrators will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 15:22 CDT
Update - The vendor is continuing to investigate at this time.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 13:47 CDT
Investigating - Administrators have received confirmation that Canvas is currently experiencing a degradation of service that may impact users’ ability to access or use certain Canvas features. The Canvas vendor is aware of the issue and is actively investigating.

Users may be met with slow load times or receive an error that "The website is under heavy load (request timed out)" when attempting to access the website.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 12:58 CDT

Aug 30, 2026

Wireless Aggregation Switches Reboot
Completed - The scheduled maintenance has been completed.
Aug 30, 06:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:30 CDT
Scheduled - Begin Time: 08/29/2026, 11:30PM
End Time: 08/30/2026, 6:00AM

Details of Maintenance: TAMU Networking is conducting maintenance on network hardware Sunday at midnight to 6 a.m. that morning. This may cause wireless access points to reboot.

Impact to Users: Users may experience a brief loss in wireless networking connectivity during the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 959739
Aug 27, 14:17 CDT

Aug 29, 2026

Update SSL certificates on malice database cluster
Completed - The scheduled maintenance has been completed.
Aug 29, 11:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:00 CDT
Scheduled - Infrastructure Systems Operations will be updating the SSL certificates on the malice database cluster. This is due to changes in the certificate provider and changes in public certificate attributes, driven by the CA/Browser forum (an external entity).

This change is to update the certificates before they expire on August 30 at 7 PM.

Since the database is a multi-node cluster, there should not be any noticeable interruption of service during the change. Testing indicates that one node of the cluster can be updated at a time without causing any breaks in functionality.

This change is only expected to take about an hour, but the whole window is reserved for maintenance.

The services use this database are:
gateway.tamu.edu
neoweb.tamu.edu
directory.tamu.edu
u.tamu.edu
maestro.marcomm.tamu.edu
bulkmail.tamu.edu
tamudirect.tamu.edu

Change#: 954099
Aug 27, 07:59 CDT

Aug 28, 2026

Networking Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 07:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 28, 07:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 CDT
Scheduled - Begin Time: 8/28/2026 12:01 AM
End Time: 8/28/2026 6:00 AM

Beginning tonight, Friday, August 28th at 12:01 AM, Fidium will repair our 3x100G WAN connections to Dallas. Circuits will be shifted back from the backup path one by one. No service outages are expected.

If there are any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 27, 13:08 CDT
West TAMU Campus Backup Circuit is Down
Resolved - This incident has been resolved.
Aug 28, 05:47 CDT
Update - Technicians are working to repair the fiber from the intersection of US 180 and Wilson Road to the intersection of US 180 and Baird Street in Albany, TX. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:24 CDT
Identified - The provider has discovered damage to the fiber a kilometer outside of Breckenridge, TX. The provider is working to repair the fiber. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 16:28 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Investigating - The West TAMU Campus Dallas redundant circuit is down (_*_WTAMU-Dallas). Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:17 CDT
TAMU Corpus Christi Primary Circuit to Houston is Down
Resolved - This incident has been resolved.
Aug 28, 05:47 CDT
Identified - Technicians from the Local Exchange Carrier are en route to repair the fiber in Houston, TX. ETA is approximately 7:45 PM. TTDN Services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:30 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Investigating - The TAMU Corpus Christi primary circuit to Houston is down (_*_TAMUCC-Houston_Lumen). Engineers are investigating the issue. Services are still operational via backup path.“

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:01 CDT
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