TTDN - TAMU-ProbablyMonsters-FtWorth is Down
Update - Administrators have confirmed that power is currently functioning in the affected area, but have not heard from the onsite contact, The provider of the device has been contacted and is currently investigating. At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 10, 2026 - 14:49 CDT
Investigating - TAMU-ProbablyMonsters-FtWorth is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 10, 2026 - 12:27 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Degraded Performance
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Degraded Performance
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Add a new IP subnets for NGAN standard to Building Router in ILSB (1530) May 12, 2026 05:00-07:00 CDT

Begin Time: 05/12/2026 5:00 AM
End Time: 05/12/2026 7:00 AM

Details of Maintenance: Network admins will be adding new subnets to move devices over to NGAN standard subnets.

Impact to Users: No network disruption is anticipated due to its architecture.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 717715
Posted on May 07, 2026 - 19:19 CDT

Update Building uplinks to NGAN standards: AGLS(1535), AGSV(1536, WFES(1537) May 13, 2026 05:00-07:00 CDT

Start Date: 05/13/2026 5:00 AM
End Date: 05/13/2026 7:00 AM

Technology Services Networking team will be making a change to one of two uplinks for each of the following buildings:

AGLS(1535) Agriculture and Life Sciences Building
AGSV(1536) AgriLife Services Building
WFES(1537) Wildlife, Fisheries & Ecological Sciences Building


There is no outage expected in any building during this maintenance.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 692006
Posted on Apr 29, 2026 - 09:27 CDT

SMTP AUTH fail banning on relay.tamu.edu May 18, 2026 08:00-12:00 CDT

Start: 05/18/2026 8:00 AM
Stop: 05/18/2026 12:00 PM

Infrastructure Services Operations will be implementing additional security features for SMTP Authentication on relay.tamu.edu/smtp.tamu.edu. This should not affect valid users of SMTP Authentication. No interruption of service is expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

CR: 691363
Posted on May 07, 2026 - 15:23 CDT

Dallas Core MPLS Router Upgrade May 26, 2026 23:59 - May 27, 2026 04:00 CDT

Begin Time: 05/26/2026, 11:59PM
End Time: 05/27/2026, 4:00PM

Details of Maintenance: The Dallas CCI PoP Core MPLS router will be upgraded to accept 400GbE connections. The work will require that the router be powered down to replace the switch fabric cards. Work is expected to take about 30-45 minutes. OTS is reserving four hours for this maintenance event.

Impact to Users: All customers that peer with the Dallas ISP router will fail-over to backup ISP paths. All Dallas ISP traffic will re-route via the Houston ISP. Affected customers/services listed below:

- LEARN — LEARN (TX research network) — L2 Backup P2P (HSC-H <> Akard)
- TAMU — Texas A&M — COISP (primary + backup), INET2 (primary + backup), Oracle OCI FastConnect (Ashburn + Phoenix via LEARN/I2), DDOS vlan

TTDN
- Dallas College Station, Houston, San Antonio, Austin NAPM, TAMU Galveston, Kingsville, West Campus DC, TTDN Laredo, LEARN Dallas

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 723678
Posted on May 07, 2026 - 11:56 CDT
May 10, 2026

Unresolved incident: TTDN - TAMU-ProbablyMonsters-FtWorth is Down.

May 9, 2026
EAB Navigate Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 CDT
Scheduled - EAB Navigate will be undergoing maintenance from 9:00 AM to 10:00 AM CDT on May 9, 2026, and will be unavailable during this time. Please contact navigate@tamu.edu if you encounter any issues after the maintenance window.
May 9, 09:00 CDT
May 8, 2026
Compromise of Canvas Systems
Resolved - Canvas has confirmed that unauthorized activity has been contained, and safeguards put in place.

In coordination with the Office of the Provost, Technology Services has restored access to all Canvas related services, and the system is available at https://canvas.tamu.edu/

Texas A&M NetIDs and passwords were not compromised. Texas A&M manages the authentication and login process for Canvas, and that information is not passed directly to Canvas.

Please continue to remain vigilant for scams or suspicious communications related to this incident. Do not:
Purchase gift cards on behalf of anyone claiming to represent the university
Provide payment information
Share passwords or Duo verification requests
Disclose personal or account information

Please remember, Texas A&M University will never ask you for your username, password or Duo verification code. If you receive a suspicious or unexpected message, verify its legitimacy by contacting Help Desk Central or your local IT support team.

A follow-up message from the Provost’s Office will be shared with faculty soon regarding academic and instructional next steps.
May 8, 14:18 CDT
Update - Instructure continues to work towards full restoration of Canvas Instances and have declared that Canvas is now available for users. Texas A&M administrators will continue to monitor for future updates from Instructure and in the meantime have elected to continue redirecting traffic from Canvas and Canvas integrated services until full stability and information integrity can be guaranteed for all Campus Members.

The next update regarding this incident is expected to come during business hours and further information will be provided as it becomes available.
May 7, 22:45 CDT
Update - Texas A&M administrators are continuing to monitor the Canvas outage that is still affecting schools and universities worldwide.

At this time canvas.tamu.edu has been temporarily restricted along with other services integrated to Canvas to protect user information. Howdy remains available and unaffected by this event, as well as the ability to submit grades in Howdy. Grades for graduating seniors have been successfully submitted and any remaining final submission grades can be submitted through Howdy.

Please remain vigilant for scams or suspicious communications related to this incident - Campus Members report several bad actors that are actively targeting Texas A&M University members with gift card scams and other fraudulent requests. These individuals may contact you by phone, text message or email while pretending to represent the university, faculty, Canvas, Instructure or another trusted source.

Please do not purchase gift cards on behalf of anyone claiming to represent the university, provide payment information, share passwords or other login information, or approve unexpected Duo verification requests.

If you receive a suspicious request, please verify its legitimacy by contacting your local IT support team or Help Desk Central.
May 7, 19:59 CDT
Update - Ongoing mitigation to further protect Campus Members from the compromised Canvas instances continues. Administrators are currently identifying any remaining links that lead directly to Canvas and redirecting them towards a newly implemented Texas A&M-controlled static maintenance page.

Further updates will be provided as they become available.
May 7, 17:52 CDT
Update - Instructure has taken steps to prevent further logins into affected Canvas instances. Texas A&M administrators have additionally redirected traffic away from canvas.tamu.edu to prevent campus members from accessing the compromised login page. Access to Canvas will remain restricted until it is confirmed safe to restore service.

As a precaution, Texas A&M has temporarily disabled systems and services that connect to Canvas, including ORCA endpoints, worker services, scheduled SQL jobs, and Canvas links within Howdy.

If you have recently entered your NetID username and password into Canvas or any Canvas-connected service during this event, it is recommended to change your password immediately.

If you are unsure of what steps to take or if you have additional concerns, immediately notify your local IT support team, Help Desk Central or report any unauthorized access incidents to security@tamu.edu.
May 7, 16:49 CDT
Update - Instructure has taken down all instances of Canvas. The canvas.tamu.edu login has been replaced with a message stating "Canvas is currently undergoing scheduled maintenance".

Please be vigilant of other suspicious emails, calls, messages, especially those requesting personal information. Our Technology Services team members are working alongside the Office of the Provost and the vendor to help address this issue and safeguard data. Situations like this provide an ideal opportunity for bad actors to continue targeting faculty, staff and students.

DO NOT provide any information to individuals presenting themselves as representatives of Canvas or Instructure as you will not ever be contacted by the vendor directly. Never give out passwords, click on suspicious links or provide details to an unknown email, phone call or other communication. If you are unsure of the credibility of a request, immediately notify your local IT support team, Help Desk Central or report any incidents to security@tamu.edu.

We will continue to provide additional details as they become available.
May 7, 15:52 CDT
Investigating - Administrators have received several reports that the vendor for Canvas, Instructure, has had a security compromise. Users who attempt to log in to canvas.tamu.edu will see a non-SSO login that is NOT owned by Texas A&M University.

At this time, do NOT log in to canvas.tamu.edu until the issue has been confirmed as resolved.

The vendor has confirmed that they are aware of the issue and are currently investigating.
May 7, 15:32 CDT
May 7, 2026
TTDN - WTAM_Dallas Circuit is Down
Resolved - This incident has been resolved.
May 7, 22:01 CDT
Update - Splicing has been completed and the circuit has been repaired. It has remained up and stable for the last two hours of our monitoring period.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
May 7, 22:00 CDT
Update - The repair team is preparing the damaged fiber line for splicing. They will begin splicing the cable in 30 minutes. TTDN services remain available due to the architecture of the WAN infrastructure.
May 7, 20:01 CDT
Update - The provider has narrowed down the location of the damaged fiber to the intersection of E Elliott St. and S Iowa Ave. in Breckenridge, TX. They are currently in the process of repairing the damaged fiber. There is no ETR at this time. TTDN services remain online due to the architecture of the WAN infrastructure.
May 7, 15:39 CDT
Identified - The provider has identified a potential fiber cut between Breckenridge and Palo Pinto, TX. The provider is currently working on isolating the damaged fiber to begin repairs. TTDN services remain available due to the architecture of the WAN infrastructure.
May 7, 14:20 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
May 7, 11:25 CDT
Investigating - WTAM_Dallas Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 7, 10:45 CDT
Aggie Map Search Function Degradation
Resolved - We have received confirmation from administrators that all affected services on aggiemap.tamu.edu have been restored. We will continue to monitor the website for the remainder of the day to ensure stability.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 7, 12:42 CDT
Identified - Administrators have identified the issue and are currently working on providing a fix. At this time, there is still no estimated time to resolution.

We will provide an update by 12:00PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 7, 11:05 CDT
Investigating - We have confirmed that the search function for aggiemap.tamu.edu is currently unavailable. At this time, the website remains up without search function capabilities. Administrators are aware and are currently working to resolve the issue.

There is not estimated time to resolution. We will provide an update by 11:00AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 7, 10:24 CDT
May 6, 2026
Campus IPTV Service Vendor Outage
Resolved - IPTV service has been restored. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 6, 14:35 CDT
Investigating - Administrators have reported that there is a campus wide outage on IPTV Services (STREEME) due to a vendor issue. The vendor is aware and currently investigating the issue. There is no current ETR.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 6, 10:44 CDT
May 5, 2026
Emergency Maintenance: Linux Platforms for Academic Units
Completed - Administrators have patched the highly impactful systems and notified users via email for any systems that are still impacted.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 5, 13:11 CDT
Update - Computational clusters have been mitigated, are online, and available, with perhaps nominal degradation in performance. Maintenance on other systems will be communicated and scheduled to impacted users early next week.
May 2, 13:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 19:30 CDT
Scheduled - Begin Time: Within the next 12 hours
End Time: Approximately for 24 hours or until all systems are sufficiently mitigated, whichever is longer.

Details of Maintenance: Due to broad, highly impactful security concerns, emergency maintenance is being performed on multiple Linux systems in the Colleges of Engineering and Arts & Sciences.

Impact to Users:
-Individual research servers may be restarted based on risk.
-Running jobs on computational clusters may be terminated.
-Customers may lose access to login nodes as mitigations are implemented.

If possible, delay submitting new jobs until this maintenance is completed.

Concerns or questions can be sent to engr-linux-helpdesk@tamu.edu

Change ID: N/A
Apr 30, 19:21 CDT
Workday Outage
Resolved - TAMU System Administrators have confirmed that the Workday Service is fully restored.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 5, 12:00 CDT
Monitoring - Workday services have remained stable and reachable since approximately 4:00 PM Central Time, however it may still take longer than expected to load the affected applications.

Admins will continue to monitor Workday services throughout the remainder of the evening.
May 5, 00:05 CDT
Update - SSO, Workday, and other applications are still experiencing slow performance. All applications are working as of 4:00 PM Central Time; however, many are taking longer to launch than usual.
May 4, 17:21 CDT
Investigating - Administrators have reported that when users try to login to workday services, an error message appears and does not allow the user to login. Administrators are currently investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 4, 15:49 CDT
Maestro Application Upgrade
Completed - This maintenance is complete. Any problems that persist after this maintenance should be reported to the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
May 5, 11:52 CDT
Verifying - The Maestro upgrade is complete. Administrators will continue to monitor the service to verify functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 5, 10:09 CDT
Update - The Maestro upgrade process has started.
May 5, 09:12 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:00 CDT
Scheduled - Begin Time: 05/05/2026, 8:00AM
End Time: 05/05/2026, 12:00PM

Details of Maintenance: Infrastructure Systems Operations will be upgrading the Maestro application on maestro.marcomm.tamu.edu to the latest version 12.

Impact to Users: There will be a 15-30 minute downtime while the application is updated and the server rebooted and is anticipated to start at 9 AM. Mailing job management will be unavailable until maintenance is complete. Maintenance is expected to be completed before the scheduled end time, but the entire window is reserved if needed.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 693528
May 1, 16:06 CDT
Respondus Lockdown Browser Error
Resolved - The Respondus 4 service has been working and was verified as restored by administrators at 7:30AM.

Users are asked to report any further issues related to this degradation to Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
May 5, 07:32 CDT
Update - Respondus LockDown Browser is currently working for all.

Respondus 4 is still down and administrators have tickets in with both Respondus and Instructure for this issue with no estimated time to resolution.

a very small user group should be affected by Respondus 4 as Respondus LockDown Browser is still available via the current workaround in place until the issue has been resolved.
May 4, 09:30 CDT
Update - Progress is still underway by the vendor to restore service to Respondus 4. There is still no estimated time to resolution.

At this time, the current workaround that exists is to use Respondus LockDown Browser inside of Canvas until the issue has been resolved.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 15:49 CDT
Update - Progress is still underway by the vendor to restore service to Respondus 4. There is still no estimated time to resolution.

We will provide an update to this issue by 4:00PM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 14:03 CDT
Update - Progress is still underway by administrators to restore service to Respondus 4. There is still no estimated time to resolution.

We will provide an update to this issue by 2:00PM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 12:30 CDT
Update - Administrators continue to work on restoring service to Respondus 4. At this time there is still no estimated time to resolution.

We will provide an update to this issue before 12:30PM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 11:37 CDT
Update - We have received confirmed reports from administrators that service has been restored to Respondus Lockdown Browser, Feedback Fruits and TidyUp. At this time, Respondus 4 still remains non-functional.

We will provide an update to this issue before 11:30AM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 10:39 CDT
Update - We have received confirmed reports from administrators that the Canvas integration issue is no longer impacting the Feedback Fruits service and has returned to an operational status. The following services are still known to be affected at this time:

Respondus LockDown Browser
Respondus 4
TidyUP

We will provide an update to this issue before 11:30AM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 10:34 CDT
Update - Our administrators have performed additional testing and confirmed that the following services are impacted by this degradation:

Respondus LockDown Browser
Respondus 4
Feedback Fruits
TidyUP

All other services appear to be functional.

We will provide an update to this issue before 11:30AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 10:22 CDT
Identified - Administrators have identified the issue to be a vendor-sided problem from Canvas. The vendor has reported that users may experience disruption to tools that require API keys or integrate into Canvas, such as Respondus Lockdown Browser.

At this moment, the vendor has not provided an estimated time to resolution.

We will provide an update to this issue before 11:00AM.

For more information regarding the outage and for additional updates as they become available, please visit the vendor's Statuspage here: https://status.instructure.com/incidents/ns0sjlmkvc6g

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 09:43 CDT
Update - Administrators have confirmed that this issue is only affecting instructors who are attempting to configure an exam to use RLD8M. Users that have already created an instance before the service issue remain unaffected and students are still able to take their exam.

However, if a student is booted from the exam and they need to be re-admitted or the instructor needs to make a change to the exam, an error will be received preventing them from doing so. Instructors are effectively unable to make adjustments to their exams at this time.

Administrators are continuing communication with the vendor for assistance. At this time there is still no estimated time to resolution.

We will provide an update to this issue before 10:00AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 09:06 CDT
Investigating - Administrators are currently investigating an error that may be affecting both student and faculty access to Respondus Lockdown Browser. The error that is being received for all courses states: "{"error":"invalid_client","error_description":"unknown_client"}. The vendor has been notified and is currently working to restore access to the tool. There is currently no estimated time to resolution.

We will provide an update to this issue before 9:30AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 08:37 CDT
May 4, 2026
TTDN - TAMUCT TSU Lumen Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central
May 4, 23:05 CDT
Update - Provider is still investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
May 4, 14:22 CDT
Update - Provider has been notified and is currently investigating. TTDN Services remain available due to the architecture of the WAN infrastructure.
May 4, 11:27 CDT
Investigating - TAMUCT TSU Lumen Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 4, 11:04 CDT
TTDN - ETAMU Dallas Lumen is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
May 4, 17:15 CDT
Update - Provider is working with the local exchange carrier to resolve the issue. TTDN Services remain available due to the architecture of the WAN infrastructure.
May 4, 16:02 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
May 4, 14:38 CDT
Investigating - ETAMU-Dallas_Lumen is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 4, 14:33 CDT
May 3, 2026

No incidents reported.

May 2, 2026
May 1, 2026
Power Outage Affecting Several Buildings
Resolved - Power was restored to Buildings 1549 and 1550 as of 3:08 PM.

If you are still experiencing electrical issues, please call Facilities at 979.845.4311.

For any lingering network or connectivity problems, reach out to Help Desk Central at 979.845.8300.
May 1, 15:33 CDT
Monitoring - Monitoring network switches for stability.
May 1, 13:37 CDT
Update - Facilities & Energy Services communication center has confirmed most of the buildings impacted have had power restored. They do not have confirmation for the following locations:

1549: Olsen Field Batting Cage Facility
1550: Olsen Field at Bluebell Park
May 1, 13:17 CDT
Update - We are still seeing some intermittent communication issues with switches in some of these buildings. Facilities & Energy Services communication center has not received a status update from Utilities & Energy Services. They will contact us when they have any new information and we will share that as an update when that occurs.
May 1, 13:03 CDT
Update - We have been seeing intermittent connectivity with the network switches in these buildings flapping (cycling up and down). While all devices are currently online as of this update, we are awaiting official confirmation of a permanent resolution from Facilities and Energy Services.
May 1, 11:44 CDT
Update - Network connectivity largely recovered for the majority of the network devices that went down. Shortly after recovery, many of the devices went back down again. No update on power status at this time.
May 1, 10:47 CDT
Investigating - The following buildings are currently known to be affected by a power outage. These buildings may experience reduced or no network connectivity while problems persist.

1512: Southern Crop Inprovement Greenhouse
1540: Physical Education Activity Program Building (PEAP)
1541: Physical Education Boot Camp and Archery Annex
1549: Olsen Field Batting Cage Facility
1550: Olsen Field at Bluebell Park
1554: Reed Arena
1555: Track & Field Support Center
1557: Track & Field Center Ticket Booth
1558: Cox-McFerrin Center for Aggie Basketball
1559: West Campus Parking Garage
1560: Student Recreation Center
1561: George P. Mitchell '40 Outdoor Tennis Center
1562: Wireless Telecommunications Facility
1563: H&K Equipment Storage Building (adj to Mt Aggie)
1565: Johnson Track & Field
1566: Julia and Mark Ellis '79 Soccer Building
1567: Softball Building
1568: Varsity Soccer Press Box
1569: Mitchell Tennis Center Ticket Booth
1570: Omar Smith Instructional Tennis Center
1571: West Campus Office Pavilion
1572: Soccer/Intramural Restroom
1578: Penberty RecSports Pavilion
1585: 12th Man Productions Building
U9301: Pickard Pass Lift Station
9790: Mount Aggie & Parking Lot Feed
9791: Billy Pickard Pedestrian Passageway
9793: Track Bleacher Storage
N/A: Brookshire Brothers

Additional information will be provided as updates become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 1, 10:13 CDT
Engineering Storage Platform Maintenance (CoS-FS)
Completed - The scheduled maintenance has been completed.
May 1, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:30 CDT
Scheduled - Begin Time: 04/23/2026, 8:30AM
End Time: 04/30/2026, 11:59PM

Details of Maintenance: General maintenance will be in effect to continue the migration process for the College of Engineering - FS to the new hardware platform.

Impact to Users: Users may see a degradation in performance, but services will remain operational.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 684242
Apr 23, 08:29 CDT
Apr 30, 2026
Apr 29, 2026
Load Balancer Degradation
Resolved - The services and websites impacted by this incident have remained up and stable throughout our dedicated monitoring period.

If you believe a service or website is still being affected by this issue, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Apr 29, 21:09 CDT
Update - Admins have resolved the issue regarding access to trs.tamu.edu and those with the correct permissions should once again be able to access the site as intended.

If you believe you have found and additional website or service that may be impacted by this incident, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Apr 29, 19:00 CDT
Update - Campus members may be unable to access trs.tamu.edu, receiving a message that reads "An error has occurred during the current request,". Admins are aware of the issue and are investigating.
Apr 29, 17:41 CDT
Update - We are continuing to monitor for any further issues.
Apr 29, 16:37 CDT
Monitoring - Administrators and Citrix Support were able to bring the degraded load balancer back up around 2:20 PM, restoring the affected services gradually by 2:45 PM and validation of full service restoration by 3:10 PM.

Campus members can report experiencing any further issues related to this degradation to Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Apr 29, 15:10 CDT
Update - Administrators are currently working with Citrix support escalation to further investigate and determine root cause for this event. We will continue to add to our ongoing list of impacted services and provide another update by 3:00 PM (CDT).
Apr 29, 14:00 CDT
Update - We are continuing to investigate this issue.
Apr 29, 13:47 CDT
Update - We are continuing to investigate this issue.
Apr 29, 12:26 CDT
Update - We are continuing to investigate this issue and update affected service components as we are made aware.
Apr 29, 12:21 CDT
Update - We are continuing to investigate this issue.
Apr 29, 12:20 CDT
Update - We are continuing to investigate this issue.
Apr 29, 12:18 CDT
Update - Affected Services from this event have been updated
Apr 29, 12:14 CDT
Update - Technicians are continuing to investigate and they are in contact with the vendor.
Apr 29, 12:09 CDT
Update - We are continuing to investigate this issue.
Apr 29, 12:08 CDT
Investigating - Campus Members are reporting that multiple websites are unresponsive with a "This site can't be reached"

These are some websites and services that are affected:
TAMU WiFi Authentication
VPN Authentication
eduroam authentication
neoweb.tamu.edu
directory.tamu.edu
LMS.tamu.edu
rds.tamu.edu
Bomgar
Cisco Finesse Call Center authentication
ABPA
Aggie One Stop
Registrar
Scholarships
Financial Aid
adc-vdi
AggieCloud
Department of Student Affairs
getinvolved.tamu.edu
bigeventonline.tamu.edu
corpsapps.tamu.edu
Kentico 13
AggieVirtualDesktop
adc-eas
Computer Labs and AggiePrint
Archibus
AggieMap
Aeon (Cushing Online Request System)
Ares (Course Reserves)
Illiad (GetItForMe)
Atlassian Wiki (Confluence)
Ezproxy (electronic resources access)
Scholars profile editor (Vivo editor)
Oaktrust (institutional repository)
mealplans.tamu.edu
maestro.marcomm.tamu.edu
myaggieloans.tamu.edu
tamudirect.tamu.edu


Technicians are aware of the issue and are currently investigating. We will provide updates as they are made available. Thank you for your patience.
Apr 29, 11:26 CDT
payroll.tamu.edu 404 Error
Resolved - TAMUS IT has restored services to the payroll.tamu.edu website.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Apr 29, 08:52 CDT
Investigating - Campus members have reported receiving the error message "Not Found - HTP Error 404. The requested resource is not found" when attempting to access payroll.tamu.edu. We are currently investigating the cause and more updates will be provided as they become available.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Apr 28, 22:44 CDT
Linux Server Patching - Web and MySQL Server Maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 CDT
Scheduled - Begin Time: 04/29/2026, 8:00PM
End Time: 04/29/2026, 12:00AM

Details of Maintenance: Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

Impact to Users: Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 683696
Apr 23, 08:12 CDT
Apr 28, 2026
April Microsoft Windows Security Update triggering a one-time BitLocker Recovery Screen for some Devices
Resolved - This is still considered a known issue that has been mitigated until a permanent fix is released from Microsoft. We are resolving this status message at this time, however.

If you are prompted to enter your BitLocker recovery key, and need assistance, please contact your local IT Support team or Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Apr 28, 09:42 CDT
Investigating - Technology Services is aware of an issue affecting some Windows workstations, prompting customers for a one-time BitLocker Recovery screen, requiring users to enter their BitLocker recovery key. IT teams across all Academic and Business Units have been notified and will be working with campus members impacted by this issue.

If you are prompted to enter your BitLocker recovery key, and need assistance, please contact your local IT Support team or Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Apr 15, 08:28 CDT
TTDN - TAMU WCDC-Dallas Consolidated Circuit down
Resolved - This incident has been resolved.
Apr 28, 06:15 CDT
Investigating - TAMU_WCDC-Dallas Consolidated Circuit down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Apr 28, 00:49 CDT
Fidium Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 CDT
Scheduled - Fidium is conducting another emergency fiber maintenance tonight, this time from 12:01am to 6am. This is also in accordance with Oncor. The maintenance affects our 300Gbps to Dallas. Again, no service outages are expected due to our redundant path to Houston.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Apr 27, 11:16 CDT
Apr 27, 2026
AggieMap maintenance: Rebuild ArcGIS Relational Data Store and RAM reduction
Completed - The scheduled maintenance has been completed.
Apr 27, 20:11 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 26, 13:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 20:00 CDT
Scheduled - Begin Time: 04/25/2026 8:00 PM
End Time: 04/25/2026 11:00 PM

Details of Maintenance:
The AggieMap service will be going through a RAM adjustment, ArcMonitor upgrade and a Relational Data Store troubleshooting process and will intermittently be unavailable during the change window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 665523
Apr 23, 15:39 CDT
TAMU Phones Unable to Receive External Phone Calls
Resolved - Inbound and outbound calling capabilities have remained operational and stable throughout our monitoring period. As of now, all phone services should be working as intended, however, if you believe you are still experiencing issues regarding this outage, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Apr 27, 20:08 CDT
Monitoring - The outage with TAMU inbound and outbound calling due to Frontier issues has been resolved. Frontier has set up a work around fix and admins have validated that calls are going through as expected.

Technicians will continue to monitor for continued call stability to ensure that service operation continues to operate as intended.
Apr 27, 17:03 CDT
Update - Frontier is still sourcing a work around solution for the issues they are seeing with their GTD5 switch in Bryan. We appreciate your patience with this ongoing issue.
Apr 27, 16:36 CDT
Update - Frontier Engineers the at VoIP NOC are still investigating. Thank you for your patience.
Apr 27, 14:48 CDT
Update - Frontier has dispatched technicians and are on site working with engineers on a resolution with no current estimated time to full service restoration.
Apr 27, 13:32 CDT
Update - A work around for campus outbound calling has been implemented. Inbound calls are still disrupted. There is no current estimated time to resolution and engineers are continuing to troubleshoot with the provider. Thank you for your patience.
Apr 27, 11:33 CDT
Update - Frontier has been engaged and is aware of the issue. At this time, Frontier is testing and attempting to isolate the issue affecting a few trunks of the Bryan switch. There is still no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Apr 27, 10:58 CDT
Identified - Our telecommunications team has opened a ticket with the vendor for further assistance.

Users with AT&T or T-Mobile calling out to campus phone lines or campus phone lines calling out to AT&T or T-Mobile devices will be spotty until the issue has been resolved. There is no estimated time to resolution.

A potential workaround has been proposed to enable WiFi calling or use another devices with calling capabilities that do not use cellular.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Apr 27, 09:59 CDT
Update - The inbound call issue will affect T-Mobile users and possibly AT&T users. Verizon customers are reporting successful connections to campus. Thank you for your patience, while we continue to investigate.
Apr 27, 09:12 CDT
Investigating - Help Desk Central has reported several phone lines that are currently unable to receive calls from external numbers. When attempting to call from an external number on T-Mobile or AT&T carriers to a campus phone line, a dial tone is received. Calls made from Verizon or Frontier phone numbers are not affected at this time.

Our Telecommunications team is working with vendors for a resolution. Thank you for your patience.
Apr 27, 08:50 CDT
1Password Delayed Login Using TAMU Microsoft Credentials
Resolved - Successful 1Password logins using Microsoft Credentials have remained stable throughout our monitoring period. The vendor has declared this issue resolved.
Apr 27, 18:17 CDT
Update - Update - Traffic levels have returned to normal and service performance has stabilized. We are continuing to monitor to ensure full recovery.
Apr 27, 2026 - 13:09 EDT
Apr 27, 15:50 CDT
Monitoring - Monitoring - Service has largely recovered, and we are continuing to monitor the situation closely. Some customers may still experience intermittent issues with login and syncing, including via CLI.
Apr 27, 2026 - 11:41 EDT
Apr 27, 10:44 CDT
Identified - Update from 1Password: Identified - We are seeing signs of recovery for the issue causing errors and increased latency across our services. Some customers may still experience intermittent failures or delays when logging in and syncing, including via CLI. Our teams continue to monitor the situation closely.
Apr 27, 2026 - 11:22 EDT
Apr 27, 10:26 CDT
Investigating - We have received reports that some users are unable to log into 1Password when attempting to sign in using the Microsoft credentials option. The vendor is aware of the issue and is currently investigating. Some users may still be able to log in but experience longer than normal loading times.

This issue seems to be only affecting enterprise 1Password accounts. Personal 1Password accounts remain unaffected by this issue.

For more information on this issue, please visit the 1Password statuspage here: https://status.1password.com/incidents/xjl9szb17mqh
Apr 27, 10:11 CDT
TTDN - WTAMU-Houston Circuit Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Apr 27, 16:25 CDT
Update - The provider has been notified and is currently investigating. TTDN services remain operational due to the architecture of the WAN infrastructure.
Apr 27, 13:47 CDT
Investigating - Engineers are investigating the issue. Primary services are operational via backup path. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Apr 27, 12:56 CDT
City of College Station Emergency Fiber Maintenance
Completed - This maintenance has been completed. Please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance if you believe you may be experiencing issues or problems related to this change.
Apr 27, 00:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 08:00 CDT
Scheduled - Begin Time: Sunday, 4/26 at 8:00am
End Time: Sunday, 4/26 at 5:00pm

Details of Maintenance: Correcting damaged fiber on the City Fiber Ring near the Highway 6 Expansion Project

In the previous weeks, weather and strong winds have caused the fiber enclosure to bend at an angle that exceed tolerance and broke a few fibers. We will be doing investigation on the fiber at the possible damaged location. There are two possible locations where there is damage. This repair it to identify and correct the broken fibers. The location of the break will determine if and how long the connection will be down. Fiber team will begin investigating at 8am and if having to cut to redo fiber, notifications will be sent to PD dispatch and external affected parties prior to cut.

What is affected:
Fiber links between going from Police Department to City Radio Tower.

Who is affected and what you need to do:
-City Network Link (There is a redundant link. Connection should reestablish automatically)
-BVCNET link (Link is redundant and BVWACS Radio Console may go unavailable while connection reroutes.)
-CSISD Fiber Ring
-Lease Fiber Rings (Wirestar and CEO/Arrive).
-Texas A&M ADVA Network
-CSU Electrical SCADA Network
-CSU Water SCADA Network

No action required by end users. Connections should reestablish automatically.

Texas A&M TTDN technicians will be monitoring TAMU services during this maintenance window. Outages to TAMU services are not expected but will be promptly addressed if any happen to occur.

If problems persist after the scheduled maintenance window that you believe may be related, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Apr 23, 20:47 CDT
Apr 26, 2026
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