TAMU Technology Services IT Status

Linux Server Patching - LDAP Production Servers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2025 - 14:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 2025 14:00-17:00 CDT

Scheduled - Date: Wednesday, June 18, 2025 and Thursday, June 19, 2025

Time: 2 PM – 5 PM

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Non-HA Servers / Resources Changed:

* ldap.tamu.edu (Enterprise Directory)

* operator.tamu.edu (Whitepages)

* mailroute.tamu.edu (SMTP routing lookup)

* sn-ldap.tamu.edu (Service Now LDAP lookup)

REF: 238888

https://service.tamu.edu/TDNext/Apps/34/Tickets/TicketDet.aspx?TicketID=238888
Jun 18, 2025 14:00-17:00 CDT

OneDrive and SharePoint Quotas

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2025 - 20:00 CDT

Scheduled - Begin Time: Friday, June 6th - 8pm
End Time: Monday, June 23rd - 11:59pm

Details of Maintenance: Texas A&M University will begin implementing storage limits for Microsoft OneDrive and SharePoint accounts on Friday, June 6. The rollout will occur in phases and most customers should see their new quotas by Monday, June 23. This change was originally scheduled for May 18, but implementation took longer than expected.

All account holders will have ample data storage available and should not see any interruption in day-to-day activities with OneDrive or SharePoint sites. You should have received an email with your new quota a few weeks ago.

Change ID: 230958
Jun 6, 2025 20:00 - Jun 24, 2025 00:00 CDT

Uptime over the past 90 days. View historical uptime.

Core Services Under Maintenance

Campus Email Operational

Canvas Operational

Duo Multi-Factor Authentication Operational

Google Apps Operational

Howdy Operational

Microsoft 365 Under Maintenance

NetID Authentication Operational

TAMU Campus Internet Connectivity Operational

Phones and Cellular Operational

Zoom Operational

Administrative & Business Operational

Adobe Sign Operational

Aggie Educators Portal Operational

Aggie Schedule Builder Operational

AggieWorks Operational

Applicant Information System (AIS) Operational

Bill Payment Suite Operational

Camera Systems and Door Access Operational

FileX Operational

Financial Aid Portal Operational

Laserfiche Operational

Meal Plans Portal Operational

Parking and Transportation Services Operational

TouchNet / Billpay Operational

Communication & Collaboration Operational

Cable TV, IPTV Operational

Code Maroon Operational

Listserv Operational

Slack Operational

Infrastructure Operational

Data Center Services Operational

Enterprise Backup Solutions Operational

GitHub Operational

Private Cloud Services Operational

Public Cloud Services Operational

Radio - 800 MHz Radio System Operational

TTDN Operational

Virtual Private Network (VPN) Operational

IT Professional Services Operational

Axonius Asset Management Operational

Elastic Security Platform Operational

Service.tamu.edu Operational

TLS Certificate Issuance Operational

Teaching and Learning Operational

Aggie Virtual Desktop Operational

Computer Labs and AggiePrint Operational

MediaSite Operational

Modern Campus Operational

Qualtrics Operational

General Services Operational

Test Operational

90 days ago

100.0 % uptime

Today

Test Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Enterprise Compute Environment Website Updates Jun `27`, `2025` `08:00` - Jun `28`, `2025` `00:00` CDT

Maintenance: Add a redirect directive to the web server configuration for AIP and STAR to Enterprise Compute Environment

Start Date & Time 06/27/2025 8:00 AM
End Date & Time 06/27/2025 12:00 PM

Details: we have developed the Enterprise Compute Environment (https://it.tamu.edu/enterprise-compute/) to replace AIP (https://it.tamu.edu/cloud/) and STAR (https://it.tamu.edu/star/index.php)

We need to redirect traffic to the new location.

Impact to Customers: STAR and AIP links will be unavailable while the maintenance is occurring. The amount of time the website will be unavailable is expected to be short - less than 1 minute.

The following websites will be affected: redirect web traffic for the following sites

FROM

it.tamu.edu/star/ (and all child pages)

it.tamu.edu/cloud/get-started/ (and all child pages)

TO

it.tamu.edu/enterprise-compute/

If you experience an outage past the estimated end time, please contact Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this maintenance should also be directed to Help Desk Central.

CR: CHG0000000
Posted on Jun 17, 2025 - 11:23 CDT

Past Incidents

Jun 19, 2025

TTDN - ETAMU Dallas Lumen Circuit is down

Resolved - This incident has been resolved.
Jun 19, 05:01 CDT

Update - Lumen is not seeing any light from the Dallas-side PoP. They are contacting the vendor to troubleshoot. No ETR at this time.
Jun 18, 23:41 CDT

Update - Lumen continues to investigate the issue. No ETR at the moment.
Jun 18, 20:55 CDT

Investigating - The East Texas A&M University to Dallas Lumen redundant circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 18, 16:54 CDT

Linux Server Patching - Web and MySQL servers

Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 20:00 CDT

Scheduled - Begin Time: - 06/18/2025 8:00 PM
End Time: - 06/18/2025 11:59 PM

Date: Wednesday June 18, 2025
Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted.

Non-HA Servers / Resources Changed:
db-1p-admin.itss.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
maestro-2p-app.syse.tamu.edu
maestro-2p-trk.syse.tamu.edu
mdb-1p-shared-t1.syse.tamu.edu
mdb-1p-shared-t2.syse.tamu.edu
mdb-1p-shared-w1.syse.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
psc-2p-web-w1.syse.tamu.edu
Pscweb-node-1.it.tamu.edu
Usc-keystone.syse.tamu.edu
web-1p-rss.itss.tamu.edu
Web-nix-c7-1.syse.tamu.edu

Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 238826
Jun 11, 10:15 CDT

Jun 18, 2025

AI Builder Credit Degradation

Resolved - AI Builder service is restored. If you experience any issues, please contact Help Desk Central at 979.845.8300
Jun 18, 08:45 CDT

Update - Communications are ongoing with Microsoft regarding this issue. No ETR at this time.
Jun 17, 16:55 CDT

Update - Technicians are still investigating the issue.
Jun 16, 13:19 CDT

Monitoring - We are currently experiencing an issue with the Power Automate AI Builder service. As a result, users may encounter errors when attempting to utilize AI Builder functionalities.

Our team is actively working to resolve this issue and assessing potential impacts on other workflows. We are collaborating with Microsoft to expedite the resolution and restore full functionality.
Jun 16, 12:37 CDT

Linux Server Patching - LDAP Master Servers

Completed - The scheduled maintenance has been completed.
Jun 18, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 CDT

Scheduled - Date: Tuesday, June 17, 2025

Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Non-HA Servers / Resources Changed:

* ldap-1p-ldap-master.syse.tamu.edu

* operator-1p-ldap-master.syse.tamu.edu

* mailroute-1p-ldap-master.syse.tamu.edu

* snldap-1p-ldap-master.syse.tamu.edu

* gateway.tamu.edu

REF: 238866
Jun 16, 18:25 CDT

Jun 17, 2025

TAMU Health BCS phone degradation

Resolved - Engineers have confirmed that full service has been restored for all impacted lines.

If you have additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Jun 17, 22:03 CDT

Update - Service for incoming calls is back at full capacity. Outgoing callers still may need to dial in the long distance format (8+1+area code+ phone number). The system is being monitored by the Engineers and they are working to resolve the outgoing caller issue.
Jun 17, 16:34 CDT

Update - Service for incoming calls is back at full capacity. Outgoing callers still may need to dial in the long distance format (8+1+area code+ phone number) The uplink on the gateway was also replaced earlier in the day and created a more stable network connection to the device.
Jun 16, 19:33 CDT

Update - Technicians are on site and working to resolve the issue. No ETR currently.
Jun 16, 13:20 CDT

Monitoring - TAMU Health customers in the Bryan/College Station area as well as Navasota may experience issues with incoming outside calls. When making an outgoing outside call, you may need to dial in a long distance calling format (8+1+area code+ number) Internal calling is working normally.

Engineers are working on the issue.
Jun 16, 10:09 CDT

swan.tamu.edu website Availability

Resolved - The issue has been resolved. The site is working properly. If you have any issues or need assistance please contact Help Desk Central at 979.845.8300
Jun 17, 12:27 CDT

Investigating - Our Admins are currently investigating an issue reported for Campus members seeing an application error when accessing the Study Abroad website:

swan.tamu.edu/educationabroad
Jun 17, 12:09 CDT

Jun 16, 2025

Jun 15, 2025

No incidents reported.

Jun 14, 2025

Compass and Howdy Maintenance

Completed - The scheduled maintenance has been completed.
Jun 14, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 CDT

Scheduled - Begin Time: Saturday, June 14th at 6:00 AM
End Time: Saturday, June 14th at 4:00 PM

Details of Maintenance: On Saturday, June 14, 2025, Compass and Howdy may experience a degradation in response time due to backend maintenance starting at 6 AM and continuing through 4 PM. Degree Evaluations will not be available during this period.

Impact to Users: No system outage is expected but a slight performance degradation is possible.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 237714
Jun 12, 18:39 CDT

Jun 13, 2025

No incidents reported.

Jun 12, 2025

Google Cloud and Workspace are experiencing a widespread outage

Resolved - Google has confirmed that all impacted services have returned to normal operations. All Texas A&M Services that relied on Google's operation should be working as intended, however if you continue to experience issues or have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for more assistance.
Jun 12, 20:35 CDT

Update - Google reports that the problem with Gmail, Google Calendar, Google Chat, Google Cloud Search, Google Docs, Google Drive, Google Meet, Google Tasks, and Google Voice has been resolved (Google Workspace). The Google Cloud issue has not been reported as resolved yet.
Jun 12, 15:53 CDT

Update - We are continuing to investigate this issue.
Jun 12, 14:32 CDT

Investigating - Google Cloud and Workspace are currently experiencing a widespread outage:

Multiple GCP products are experiencing impact due to Identity and Access Management Service Issue

for more information, see:
https://status.cloud.google.com/
https://www.google.com/appsstatus/dashboard/
Jun 12, 14:25 CDT

Cloudflare, and AI Framework (chat.preview.tamu.ai) outage

Resolved - Cloudflare is reporting that their service outages are resolved. If you experience any issues, please contact Help Desk Central at 979.845.8300 for assistance.

for more information about this specific outage, see:
https://www.cloudflarestatus.com
Jun 12, 17:07 CDT

Update - Cloudflare states that its services are recovering quickly around the globe at this time.
Jun 12, 15:45 CDT

Investigating - Cloudflare, and AI Framework (chat.preview.tamu.ai) are currently experiencing a widespread outage. Some Cloudflare services are starting to come back online.

for more information, see:
https://www.cloudflarestatus.com/
Jun 12, 14:34 CDT

Possible network degradation

Resolved - The device is operational, and Networking has confirmed that they can remote into it.
Jun 12, 00:58 CDT

Investigating - A network device (CPSA-SRX-1) is currently reporting down. Teams have been paged and are investigating.
Jun 12, 00:30 CDT

Jun 11, 2025

Private Cloud (AggieCloud) Degradation

Resolved - The issue has been resolved and services are back to normal.

If you have any additional problems or concerns regarding this incident, please contact the Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for more assistance.
Jun 11, 18:30 CDT

Update - "Impact is limited to Administrative Management of AggieCloud. All VMs are running normally, and until the problem is resolved, AggieCloud administrators will have limited ability to manage, change, or add to the environment."
Jun 11, 16:47 CDT

Update - We are continuing to investigate this issue.
Jun 11, 16:31 CDT

Investigating - Admins are currently working with the AggieCloud vendor to resolve a current degradation in performance. This is only affecting the WebUI for AggieCloud and not VMs running in the Private Cloud. More information will be provided as it becomes available.

If you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 11, 16:10 CDT

Jun 10, 2025

Mediasite Error

Resolved - This incident has been resolved.
Jun 10, 19:15 CDT

Monitoring - The error being reported has been identified and is currently impacting one course. Admins are monitoring for further issues but if you are still receiving errors when attempting to view content through Mediasite, please reach out to the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jun 10, 18:47 CDT

Investigating - Campus members have reported receiving an error when attempting to view videos uploaded to Mediasite. Admins are aware of these playback issues and are currently investigating.

There is no current ETR of Mediasite service but if you have any current questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for more assistance.
Jun 10, 17:19 CDT

Libraries Confluence service is down

Resolved - This incident has been resolved.
Jun 10, 13:10 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 09:35 CDT

Investigating - tamulib.atlassian.net, the TAMU Libraries Confluence instance, is currently down. The vendor has been contacted and is working to restore services.
Jun 10, 09:24 CDT

Google Account Disabled for Newly Enrolled Students

Resolved - This incident has been resolved.
Jun 10, 13:09 CDT

Monitoring - Newly enrolled students may receive an error message upon signing into their Texas A&M Gmail account claiming: "Your account has been disabled. Your Google Account was disabled by your Google Workspace administrator. Contact your administrator for help."

Admins are aware of this problem and report that this issue is occurring due to slower than normal account processing feeds. It may take up to a full 24 to 48 hours from today for full access to be allocated to the accounts experiencing this issue.

If you believe you are experiencing this error wrongfully or if you have additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for more assistance.
Jun 2, 20:47 CDT

The site abpa.tamu.edu is giving "Unknown Server Error" on several pages

Resolved - The dashboard is showing up correctly and the error message is no looking there. If you have any questions or need to report any further issues, please contact Help Desk Central at 979-845-8300.
Jun 10, 12:14 CDT

Update - We are continuing to monitor for any further issues.
Jun 10, 10:24 CDT

Monitoring - The abpa.tamu.edu site is giving "Unknown Server Error" on several pages. This is due to a maintenance that is happening. The majority of the site is still navigable. This maintenance is schedule to finish approximately by end of the business day.
Jun 10, 10:23 CDT

Jun 9, 2025

TAMU San Antonio Backbone Upgrade to 40Gbps

Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:30 CDT

Scheduled - Begin Time: June 6th, 9:30 PM
End Time: June 9th, 6:30 AM

Details of Maintenance: TTDN representatives will be working to upgrade the TAMU San Antonio Backbone from 10Gbps to 40Gbps.

Impact to Users: No service interruptions are expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 224678
Jun 3, 16:54 CDT

Jun 8, 2025

No incidents reported.

Jun 7, 2025

Updating the Matlab server to support Matlab 2025a

Completed - The scheduled maintenance has been completed.
Jun 7, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 14:00 CDT

Scheduled - Begin Time: June 7th, 2pm
End Time: June 7th, 4pm

Details of Maintenance: Technology Services will update the Matlab licensing server to add Matlab 2025a on June 7th, from 2pm - 4pm. During the maintenance window, Matlab will not be able to check out new licenses to launch the client. Matlab clients already running will continue without interruption unless problems arise during the maintenance window. We recommend saving any open Matlab files the night before.

Please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for Matlab licensing issues encountered outside the maintenance window.

Change ID: 229856
Jun 5, 19:29 CDT

Jun 6, 2025

Account issues after resetting passwords

Resolved - The issue has been resoled. If you experience any difficulties with your password reset, please contact Help Desk Central at 979.845.8300
Jun 6, 12:00 CDT

Update - We are continuing to investigate this issue.
Jun 6, 11:11 CDT

Investigating - Some campus members are experiencing issues after resetting their passwords. They are not able to access their accounts after this process. Admins are working on the issue. Currently there is no ETR.
Jun 6, 11:11 CDT

Jun 5, 2025

Aggie Educators Portal Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 5, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 CDT

Scheduled - Maintenance Window:
Wednesday, 6/4/25 at 8pm through Thursday 6/5/25 at 5pm

Details:
Updating cryptographic packages used for SAML authentication, update instances to use updated authentication packages. Other routine OS and software updates.

Web Services Impacted:

https://educators.tamu.edu
https://educators.pvamu.edu
https://educators.wtamu.edu
https://educators.tarleton.edu
https://educators.tamut.edu
https://educators.tamuct.edu
https://educators.tamusa.edu
https://educators.tamiu.edu
https://educators.tamuk.edu
https://aep-demo.education.tamu.edu/

Educator certification candidates, faculty, and staff at TAMU and effected TAMUS schools will experience degraded service including some service outages during the maintenance window. However, most programs do not have active students at this time.

If you have any comments, questions, or technical issues related to this maintenance, please contact the Educators Portal Help Line at aep-help@tamu.edu or the Educator Certification Office at 979-845-5360.
Jun 4, 10:07 CDT

Related

Scheduled Maintenance

Enterprise Compute Environment Website Updates Jun 27, 2025 08:00 - Jun 28, 2025 00:00 CDT

Past Incidents

Enterprise Compute Environment Website Updates Jun `27`, `2025` `08:00` - Jun `28`, `2025` `00:00` CDT