TAMU Technology Services IT Status

TAMU Health Bryan/College Station Long Distance Phone Calling Degradation

Identified - The vendor is continuing to investigate the issue.

At this time, there is no estimated time to resolution. An update will be provided later today before 4PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 09, 2026 - 14:07 CDT

Update - Administrators have confirmed that the vendor has been notified and that they are currently investigating.

At this time, there is no estimated time to resolution. An update will be provided later today before 4PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 09, 2026 - 12:12 CDT

Investigating - We have received reports from administrators that the long distance phone calling service for TAMU Health in the Bryan and College Station areas is currently degraded. All other phone functionalities are known to be operable at this time. Administrators have already been notified about the issue and are currently investigating.

At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 09, 2026 - 10:43 CDT

TTDN - TSU Mingus is Down

Identified - Provider has discovered damage to the circuit and is dispatching technicians to repair the fiber.
Jul 09, 2026 - 14:00 CDT

Update - Administrators have contacted both the provider and site contact of the device for assistance. Both the provider and site contact are currently investigating the issue.

At this time, we do not have an estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 09, 2026 - 11:37 CDT

Investigating - TSU Mingus is Down . Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 09, 2026 - 11:18 CDT

TeamDynamix SLA Degradation

Update - The vendor continues to collaborate with our admins to find a solution. There is currently no estimated time to resolution.

At this time, we expect to continue to provide updates near the end of business day - please anticipate the next update by tomorrow, July 9th, at 5 PM.

For any further questions or concerns in the meantime, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 08, 2026 - 17:00 CDT

Update - This issue has been escalated to the vendor's engineering teams for a more in-depth investigation. There is currently no estimated time to resolution.

At this time, we expect to continue to provide updates near the end of business day - please anticipate the next update by tomorrow, July 8th, at 5 PM.

For any further questions or concerns in the meantime, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 07, 2026 - 16:58 CDT

Update - The vendor is actively engaged and our admins are collaborating with their support staff to recreate and test the conditions of this behavior. This degradation is not affecting our ability to receive or respond to tickets submitted by Campus Members.

Further updates are expected by the end of the business day tomorrow, July 7th.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jul 06, 2026 - 16:42 CDT

Update - Administrators are continuing to work with the vendor and investigate the issue.

We expect to provide another update for this issue before the end of business today at 5PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 06, 2026 - 08:59 CDT

Update - Administrators have confirmed that the reported degradation is only affecting the reapplication of the SLA to "restart" an 8 hour timer after a customer response. All other behaviors including the SLA timers themselves, notifications and the resolution of SLAs are working as intended. IT responses within the SLA window will satisfy existing SLAs on created tickets, however, a new SLA will not be applied for the subsequent interaction.

While administrators continue to wait for the TeamDynamix vendor a potential workaround is in development if needed and we will continue to monitor the situation and provide updates as needed. At this time, we expect to provide a status update to this issue by Monday 8AM, 7/6.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 03, 2026 - 13:53 CDT

Investigating - TeamDynamix administrators have confirmed that there is a current degradation regarding the Service Level Agreement functionality in TeamDynamix. SLAs are not properly being applied to tickets upon customer responses to an incident, resulting in incorrect SLA warning notifications.

The extent of the SLA degradation has not yet been determined. Administrators have opened a support ticket with the vendor. There is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 03, 2026 - 10:12 CDT

Microsoft Bookings Degradation

Update - Engineering teams continue to actively investigate the issue and work toward a resolution. At this time, an estimated time to resolution (ETR) is not available.

For questions or concerns, please contact Texas A&M Technology Services Help Desk Central at 979-845-8300 or helpdesk@tamu.edu.
Jul 08, 2026 - 08:13 CDT

Update - Engineers are still working to resolve the issue, no ETA at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 06, 2026 - 17:44 CDT

Identified - Administrators have identified a service degradation for Microsoft Bookings, due to a Microsoft change implemented on June 1st. Administrators are currently working to implement a solution. There is no current ETR.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 18, 2026 - 10:44 CDT

Core Services Degraded Performance

Campus Email Operational

Canvas Operational

Duo Multi-Factor Authentication Operational

Google Apps Operational

Howdy Operational

Microsoft 365 Operational

NetID Authentication Operational

TAMU Campus Internet Connectivity Operational

Phones and Cellular Degraded Performance

Zoom Operational

Administrative & Business Operational

Adobe Sign Operational

Aggie Educators Portal Operational

Aggie Schedule Builder Operational

AggieWorks Operational

Applicant Information System (AIS) Operational

Bill Payment Suite Operational

Camera Systems and Door Access Operational

FileX Operational

Financial Aid Portal Operational

Laserfiche Operational

Meal Plans Portal Operational

Parking and Transportation Services Operational

Flywire Operational

Communication & Collaboration Operational

Cable TV, IPTV Operational

Code Maroon Operational

Listserv Operational

Slack Operational

Infrastructure Degraded Performance

Data Center Services Operational

Enterprise Backup Solutions Operational

GitHub Operational

Private Cloud Services Operational

Public Cloud Services Operational

Radio - 800 MHz Radio System Operational

TTDN Degraded Performance

Virtual Private Network (VPN) Operational

IT Professional Services Degraded Performance

Axonius Asset Management Operational

Elastic Security Platform Operational

Service.tamu.edu Degraded Performance

TLS Certificate Issuance Operational

Teaching and Learning Operational

Aggie Virtual Desktop Operational

Computer Labs and AggiePrint Operational

MediaSite Operational

Modern Campus Operational

Qualtrics Operational

General Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Code Maroon Maintenance - CR#837412 Jul `13`, `2026` `09:00`-`11:00` CDT

Begin: 2026-07-13 9:00am
End: 2026-07-13 11:00am

The Code Maroon alerting system will undergo Planned maintenance on Monday, 7/13/26, from 9:00am-11:00a to apply software updates to production servers in support of rebranding the LAW Alert notification system to the TAM-FW Alert notification system for the Texas A&M-Fort Worth campus. The entire maintenance window is reserved. If access to Code Maroon registration is unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alerting system will remain operational throughout the maintenance window.

If you need further assistance, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Change ID: 837412
Posted on Jul 09, 2026 - 13:32 CDT

Canvas Maintenance Jul `29`, `2026` `02:00`-`03:00` CDT

Begin Time: July 29th at 2:00am
End Time: July 29th at 3:00am

Details of Maintenance: Instructure will be upgrading their database infrastructure as part of an initiative to modernize systems and complete large-scale software versioning improvements.

Impact to Users: Canvas will be temporarily unavailable during the vendor's maintenance window.

If problems persist after the scheduled vendor maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Posted on Jun 16, 2026 - 16:27 CDT

Past Incidents

Jul 9, 2026

Potential Adobe Creative Cloud Firefly Degradation

Resolved - Adobe has marked this issue as resolved. If you believe you may be experiencing any issue with this service, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 9, 13:39 CDT

Investigating - We have received a notice from the Adobe Creative Cloud vendor that the Firefly Website, firefly.adobe.com, is currently unavailable to some users. Administrators have not received any direct reports from users at Texas A&M that they are currently affected but we will continue to monitor this issue.

At this time there is no estimated time to resolution. For additional updates, please visit status.adobe.com.

For any other questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 9, 11:28 CDT

Jul 8, 2026

AggieCloud Users Not Able to Login

Resolved - This incident has been resolved.
Jul 8, 23:16 CDT

Monitoring - Engineers have successfully implemented a fix and web interface access to AggieCloud is again working as intended. We will continue to monitor this service through the next several hours to ensure continued stability.

If you believe you may still be affected by this event, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jul 8, 22:54 CDT

Update - Fixes are still ongoing by the Engineers. No ETR at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 8, 20:17 CDT

Update - Engineers are still currently working towards a resolution. No ETR at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 8, 18:58 CDT

Identified - Engineers have identified the cause of the degradation and are currently working to resolve it. No ETR is available at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 8, 17:24 CDT

Investigating - AggieCloud is currently experiencing a degradation to the service. Customers are not able to log in at this time. All customer Virtual Machines are still online and functional. Currently, the only impact is customer access to the AggieCloud web interface. Administrators are contacting support for assistance.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 8, 15:40 CDT

Password Claim/Reset through Gateway Unavailable

Resolved - This incident has been resolved.
Jul 8, 21:26 CDT

Update - Service has remained stable throughout our dedicated monitoring window.
Jul 8, 21:25 CDT

Update - Admins have resolved the issue preventing Campus Members from being able to successfully reset passwords. Gateway's password reset options are now working as intended.

If you believe you are still experiencing issues related to this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jul 8, 20:17 CDT

Investigating - We are currently investigating an issue where campus members are unable to claim NetIDs or reset current NetID passwords through the Aggie Account Gateway at gateway.tamu.edu. Individuals may be met with the message "An error has occurred in our system" after submitting an account change, such as updating a password.

Updates regarding this issue will be provided as they become available, however if you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jul 8, 19:21 CDT

Maestro Upgrade Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 00:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 CDT

Scheduled - Begin Time: 07/07/2026, 8:00AM
End Time: 07/07/2026, 12:00PM

Details of Maintenance: Infrastructure Systems Operations will be upgrading the Maestro application on maestro.marcomm.tamu.edu to the latest version 12. Maintenance is expected to be completed before the scheduled end time, but the entire window is reserved if needed.

Impact to Users: There will be a 15-30 minute downtime while the application is updated and the server rebooted. Mailing job management will be unavailable until maintenance is complete.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 806390
Jun 25, 16:07 CDT

Jul 7, 2026

TTDN - BushDC Houston Lumen Circuit is Down

Resolved - This incident has been resolved.
Jul 7, 10:41 CDT

Monitoring - This circuit is back online. Administrators will continue to monitor for the next 24 hours to verify functionality while the provider attempts to fully resolve the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:34 CDT

Update - Administrators have confirmed that the provider is still attempting to restore services to this circuit. There is no current estimated time to resolution.
Jul 6, 10:31 CDT

Investigating - BushDC-Houston_Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:11 CDT

Jul 6, 2026

Network Degradation Causing Service Interruptions

Resolved - Administrators have confirmed that this issue is now resolved. Carrier equipment has been replaced and tested for functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:12 CDT

Update - There has been no interruption of services throughout the business day today. We are continuing to monitor networking services for any potential issues. There is still no estimated time on the replacement of networking equipment by the internet service provider.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 2, 15:44 CDT

Update - Between midnight and 9:30 a.m. yesterday, the carrier tested the line and had no issues. However, around 3:50 p.m., there were flaps for roughly 30 seconds. Out of an abundance of caution, they are keeping the traffic rerouted and replacing equipment. There is no current estimated time on the replacement just yet.
Jul 2, 10:54 CDT

Monitoring - Administrators have not gotten anymore reports of service interruptions for Microsoft Teams or TeamDynamix since the first initial reports. Administrators are currently attributing this incident to excessive link flaps on the TAMU Internet Service Provider link going to Houston. The circuit has been turned over to the carrier for extensive troubleshooting and replacement if determined necessary.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 15:24 CDT

Investigating - Administrators have reported that some users are experiencing intermittent issues with Microsoft Teams and TeamDynamix. Administrators are currently investigating the issue with no Estimated Time to Resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 11:22 CDT

TTDN - BushDC-Houston_Lumen Circuit is Down

Resolved - Administrators have confirmed that this circuit is now online and stable.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:04 CDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

Laserfiche Form Degradation

Resolved - This incident has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 17:03 CDT

Monitoring - Administrators have implemented a fix for the Laserfiche forms service. All logins on edocs.tamu.edu and the previously reported ID card request forms on https://sbs.tamu.edu/aggiecard/ are now successfully directing to Laserfiche.

We will continue to monitor the stability of this service throughout the day.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 15:17 CDT

Update - We are continuing to investigate the cause of the issue at this time. There is still no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 14:13 CDT

Investigating - Administrators are currently investigating a potential degradation of the Laserfiche form system. Users have reported seeing an error that: "An error has occurred. An error occurred while attempting to sign in. Please contact the system administrator." when attempting to log in to the form system or when accessing forms from Laserfiche, including the Student ID and Staff/Faculty ID request forms on https://sbs.tamu.edu/aggiecard/.

We are currently investigating the scope of the issue and there is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 12:39 CDT

Jul 3, 2026

Jul 2, 2026

Jul 1, 2026

TTDN - Prairie View A&M Nursing-Houston is Down

Resolved - This incident has been resolved.
Jul 1, 15:44 CDT

Monitoring - Administrators have confirmed that this WAN circuit is not offline and is fully functional. There was no interruption of service. Administrators will continue to monitor the circuit.
Jul 1, 15:21 CDT

Investigating - Prairie View A&M Nursing-Houston is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 1, 15:10 CDT

Jun 30, 2026

Respondus Monitor

Resolved - Respondus Monitor continues to function normally. This issue has been resolved by the vendor, however if you believe you may still be affected by issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 30, 17:10 CDT

Monitoring - Monitoring - The Respondus Monitor service has been restored and should be functioning normally again. We will continue to monitor the service to ensure stability.
Jun 30, 2026 - 13:59 PDT
Jun 30, 16:03 CDT

Update - We are currently investigating an intermittent issue with some users being unable to start a Respondus Monitor session. Access to the LockDown Browser Dashboard also appears to be affected. Updates to follow.
Jun 30, 2026 - 13:25 PDT
Jun 30, 15:43 CDT

Update - We are continuing to investigate this issue.
Jun 30, 15:42 CDT

Investigating - We are currently investigating an intermittent issue with some users being unable to start a Respondus Monitor session. Access to the LockDown Browser Dashboard also appears to be affected. Updates to follow.

Components affected: Respondus Monitor (webcam)

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 15:39 CDT

EAB Navigate Degradation

Resolved - This incident has been resolved by the vendor.
Jun 30, 12:17 CDT

Investigating - The search and reporting services for EAB Navigate are experiencing delays in returning data. The vendor is currently working on a solution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 10:18 CDT

Jun 29, 2026

Filex.tamu.edu SSL Certificate

Resolved - This incident has been resolved.
Jun 29, 11:07 CDT

Monitoring - The certificate issue has been resolved. Administrators have applied the fix and are monitoring service stability before closing the IT status incident.
Jun 29, 10:29 CDT

Identified - The SSL Certificate for https://filex.tamu.edu is showing expired when users navigate to the page. Administrators have identified the issue and are working to resolve.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 29, 09:43 CDT

TAMU AggieWorks Montly Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 08:18 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 CDT

Scheduled - Start: 06/28/2026 12:00 PM
Stop: 06/28/2026 4:00 PM

During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode.

CR: 809767
Jun 24, 09:28 CDT

Jun 28, 2026

Quarterly Oracle Patch Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:00 CDT

Scheduled - Begin Time: 06/28/2026, 7:00AM
End Time: 06/28/2026, 12:00PM

Details of Maintenance: Administrators will be applying quarterly security patches to the Axium Database.

Impact to Users: During this time services including Axium, Axium Messenger, Easymarkit, and Mipcas will be unavailable.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 818529
Jun 25, 16:10 CDT

Aggie Virtual Desktop - Migration to New Hardware

Completed - The scheduled maintenance has been completed.
Jun 28, 08:22 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 CDT

Scheduled - Start: 06/25/2026 8:00 PM
Stop: 06/27/2026 11:00 PM

New hardware for Aggie Virtual Desktop has been installed, and workloads will be gradually shifted from the current hardware to the new environment during the maintenance window.

CR: 809658
Jun 17, 15:58 CDT

HSC Server Maintenance

Completed - The scheduled maintenance has been completed.
Jun 28, 08:17 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 CDT

Scheduled - Begin Time: 06/26/2026, 8:00PM
End Time: 06/27/2026, 8:00PM

Details of Maintenance: Administrators will be performing scheduled maintenance on the list of servers below.

System or Application Affected:

-3dx-server
-bcd-easymarket
-cod-ax-pa-con
-cod-cadcam
-cod-crystal
-cod-oms-dolphin
-cod-sql-3shape
-DENT-3SHAPE-SQL
-dent-3shape-edu
-HIT-Axium-Prod
-HIT-Axium-Test
-HIT-Axtrain-db
-mipacs-sql1
-BCD-Microscope
-hit-infinitt-db
-hit-infinitt-dts
-hit-infinitt-hl7
-hit-infinitt-netgate
-hit-infinitt-ulite
-SOD-Dolphin
-SOD-iCat
-stix-server
-BCD-ACT
-powerbi-developer

Impact to Users: During this time, users will not have access to services while they are being rebooted. Each server reboot may take up to 5-10 minutes.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 820901
Jun 25, 09:51 CDT

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Campus Connection Issues

Resolved - Efforts are still ongoing to determine the root cause of the issue. Engineers have confirmed that the issue has been resolved and all services have remained stable overnight and into Friday. Administrators will continue to determine the root cause of the issue but at this time will be closing this incident.

If you have any further questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 26, 15:17 CDT

Monitoring - Services have been restored and engineers are actively monitoring while they are investigating a root cause. Additional information will be provided through updates as it becomes available, but if you have any additional reports of services not operating as intended or any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 25, 20:58 CDT

Update - We are seeing an improvement in stability and function of the previously impacted services. Administrators continue work to determine if other unidentified services may still be affected by this event.

Phone Services have returned to an operational status. If you believe you are still being impacted by this outage or have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 25, 18:45 CDT

Update - Intermittent issues with our VOIP Phone Services may impact call quality if attempting to reach Help Desk Central. As administrators continue working to locate the issue causing this service interruption, please reach out to report other issues or questions through the email address: helpdesk@tamu.edu.
Jun 25, 18:01 CDT

Investigating - Administrators are currently investigating reports of connectivity issues across campus. Impacted services include but are not limited to:
- Avigilon Unity
- howdy.tamu.edu
- LDAP/Neoweb
- Cisco VPN
- VOIP Phone Services including Cisco Finesse; Jabber
- Code Maroon
- library.tamu.edu
- AggieCloud
- Infoblox and Clearpass Admin logins
- Rec Center Payment System

Additional information will be provided through updates as it becomes available, but if you have any additional reports of services not operating as intended or any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 25, 17:44 CDT

TTDN - HSC Cooper Clinic Dallas is Down

Resolved - HSC Cooper Clinic Dallas went down today at 8:45AM. After notifying the Wide Area Network team, the device came back up at 9:20AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:45 CDT

Bomgar Representative Client Unavailable

Resolved - After rebooting the server for Bomgar Representative Client, administrators have stated that the application should now be up and stable. Users have already confirmed that they are now able to access the service once again and that the issue has been resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:40 CDT

Investigating - We have received reports that both the local and web application of Bomgar Representative Client is unavailable. When logging in to the client, an error is received that "The Representative Console appears to be running already, but the existing interface failed to activate." Administrators have been notified and are actively investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:34 CDT

Jun 25, 2026

Adobe SSO Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 CDT

Scheduled - Adobe will undergo planned maintenance Thursday 6/25/2026, from 8:00PM-9:00PM. No interruption to service is expected during this time. If you encounter issues after the maintenance window, please email adobe@tamu.edu.

Change ID: 59881
Jun 25, 08:17 CDT

Code Maroon Maintenance - CR#773252

Completed - The scheduled maintenance has been completed.
Jun 25, 10:40 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 CDT

Scheduled - Begin: 2026-06-25 9:00am
End: 2026-06-25 11:00am

Details of Maintenance:
The Code Maroon alerting system will undergo Planned maintenance on Thursday, 6/25/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 773252
Jun 22, 10:10 CDT

Linux Server Patching - Web and MySQL servers - CFE

Completed - The scheduled maintenance has been completed.
Jun 25, 08:23 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CDT

Scheduled - Start: 06/24/2026 8:00 PM
Stop: 06/24/2026 11:59 PM

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu

Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

CR: 811273
Jun 18, 09:17 CDT

Scheduled Maintenance

Code Maroon Maintenance - CR#837412 Jul 13, 2026 09:00-11:00 CDT

Canvas Maintenance Jul 29, 2026 02:00-03:00 CDT

Past Incidents

Code Maroon Maintenance - CR#837412 Jul `13`, `2026` `09:00`-`11:00` CDT

Canvas Maintenance Jul `29`, `2026` `02:00`-`03:00` CDT