AI Chat Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 2026 - 14:00 CDT
Scheduled - Begin Time: 09/25/2026, 2:00PM
End Time: 09/28/2026, 6:00AM

Details of Maintenance: Maintenance on TAMU AI Chat, TAMU System AI Chat, and TAMU Pro AI Chat will be performed on September 25, 2026 at 2:00PM to apply new software versions and configuration changes.

Impact to Users: Users may experience a loss in functionality of the service during this time. The maintenance window is reserved for the entire weekend, but changes are not expected to take the entire time.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 985248
Sep 25, 2026 14:00 - Sep 28, 2026 06:00 CDT
Core Services Under Maintenance
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Under Maintenance
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Entra Connect Sync Server Upgrade Sep 25, 2026 20:00 - Sep 28, 2026 07:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2026 - 08:00 CDT
Scheduled - Begin Time: 09/25/26, 8:00PM
End Time: 09/28/26, 7:00AM

Details of Maintenance: IT Enterprise Operations is upgrading the Entra Connect Sync servers to the latest version and adding redundancy to improve resilience on Friday, September 25, 2026 at 8:00 PM.

Impact to Customers: The maintenance window includes time for post-maintenance review, monitoring, and validation activities; no customer impact is expected.

Change ID: 1017835
Sep 24, 2026 - 11:18 CDT

Campus Firewall Failover Maintenance Sep 25, 2026 23:59 - Sep 26, 2026 06:00 CDT

Begin Time: 09/25/2026, 11:59PM
End Time: 09/26/2026, 6:00 AM

Details of Maintenance: TAMU Networking will be implementing a fix conducting maintenance on the campus firewall.

Impact to Users: Users may experience short intermittent network outages during this time. The maintenance is expected to take less than 4 hours, but the full 6 hour change window has been reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1003760
Posted on Sep 25, 2026 - 06:54 CDT

Navigate360 Maintenance Oct 6, 2026 21:00 - Oct 7, 2026 00:00 CDT

Begin Time: Tuesday, October 6th @ 9:00 PM
End Time: Tuesday, October 6th @ Midnight

Details of Maintenance: Scheduled maintenance will be performed on the Navigate360 Student platform.

Impact to Users: Navigate360 Student will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.
Posted on Sep 04, 2026 - 16:34 CDT

Sep 25, 2026

Delayed Response Time for Aggie Print File Uploads
Resolved - Engineers have determined after monitoring overnight that this issue is resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 25, 14:11 CDT
Monitoring - We have received reports that users are experiencing longer than normal processing times when attempting to upload files to aggieprint.tamu.edu. Administrators have already implemented a fix for the issue that appears to have reduced file upload times to a normal speed.

We will continue to monitor the stability of the service until the vendor has confirmation that the issue has been resolved and all backlogged jobs have been processed.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 24, 14:57 CDT
Finanical Aid Portal Document Upload Failure
Resolved - Engineers have resolved the issue and documents are uploading as normal.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 25, 13:51 CDT
Investigating - Engineers have reported that document upload on the Financial Aid Portal is returning an error and documents are not being uploaded. They are aware of the issue and are currently working to resolve it. No estimated time of resolution has been given.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 25, 13:40 CDT

Sep 24, 2026

Code Maroon Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 11:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 09:00 CDT
Scheduled - Begin Time: 09/24/26, 9:00AM
End Time: 09/24/26, 11:00AM

Details of Maintenance: The Code Maroon alerting system will undergo Planned maintenance on Thursday, 9/24/26, from 9:00am-11:00a to apply software updates to production servers.

Impact to Users: The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 974530
Sep 21, 10:44 CDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Texas A&M Health Science Center - Round Rock Power Outage
Resolved - Administrators have confirmed that the TAMU Health Science Center building in Round Rock experienced a power outage that affected network connectivity this afternoon from 2:13 PM to 2:37. Power and network connectivity has now been restored to the Round Rock site.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 22, 13:00 CDT

Sep 21, 2026

Apply patches to VMware Aria Automation (AggieCloud Web Portal)
Completed - The scheduled maintenance has been completed.
Sep 21, 22:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT
Scheduled - Begin Time: 09/21/2026 8:00 PM
End Time: 09/22/2026 6:00 AM

Details of Maintenance:
Installation of Cumulative patch 5 to Aria Automation.

Impact to Users: The AggieCloud web portal will be offline during the maintenance window. Customer VMs will remain online and fully functional, but customers will not be able to access the web portal used to manage their VMs.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983788
Sep 11, 12:30 CDT
TTDN - TSU-SAT_Primary Circuit is Down
Resolved - The fiber has successfully been repaired and all TTDN services are working as intended.
Sep 21, 20:47 CDT
Update - Local provider is currently in the process of splicing the fiber. ETR is 6:00 PM. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 21, 17:39 CDT
Update - A crew is in the process of repairing the fiber. The estimated time of repair is 5:00 PM. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 21, 14:17 CDT
Identified - The provider has been informed by their local provider that damage to the fiber has been discovered. Repair crews have been dispatched to pinpoint the location of the damaged fiber and begin efforts to repair. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 21, 11:12 CDT
Investigating - TSU-SAT_Primary Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 21, 08:56 CDT
Windows Update Faults affecting OAL devices
Resolved - Administrators have confirmed that an implemented fix has resolved the issue.

If you have additional problems or questions in the meantime, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 21, 09:09 CDT
Investigating - This is an informational alert and includes a workaround.

As a result of the recent updates from Microsoft some of the Open Access Labs computers have been affected.

In some instances after logging in a user can be met with a black screen as a result of the explorer.exe program failing to start.

The workaround for this is:
- Open Task Manager: Press Ctrl + Shift + Esc (or Ctrl + Alt + Delete and select Task Manager).
- Locate Windows Explorer: Type "explorer" into the search bar at the top.
- Restart or Launch
- If Windows Explorer is listed, right-click it and choose Restart.
- If it is not listed, click Run new task, type explorer, and hit Enter.
The Windows taskbar, start menu, and desktop background should reappear within 15 seconds.

Alongside this issue in some cases the faulty updates can keep users from logging onto multiple machines at the same time.

The OAL team is investigating and working with the vendor (Microsoft) to figure out additional remedies and a permanent solution.

If you have additional problems or questions in the meantime, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 16, 17:37 CDT
Patching VMware Identity Manager and Aria Lifecycle Manager
Completed - The scheduled maintenance has been completed.
Sep 21, 06:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 16:00 CDT
Scheduled - Begin Time: 09/20/2026 4:00 PM

End Time: 09/21/2026 6:00 AM

Details of Maintenance: Applying patches to VMware Identity Manager and Aria Lifecycle Manager to address security vulnerabilities and bug fixes.

Impact to Users: During the patching process, the AggieCloud web portal will be offline. However, all virtual servers and services running in AggieCloud will remain online and functioning as expected.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 983609
Sep 11, 12:32 CDT
Perplexity SSO reconfiguration
Completed - The scheduled maintenance has been completed.
Sep 21, 00:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 CDT
Scheduled - Perplexity will be unavailable on Friday, September 4th, from 5:00 pm to 11:00 pm for scheduled maintenance. Single Sign-On will be reconfigured during this time to allow better automation and access by TAMUS users.
Sep 18, 07:26 CDT

Sep 20, 2026

TAMU Health Server Maintenance: EMS/CLRC
Completed - The scheduled maintenance has been completed.
Sep 20, 00:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:01 CDT
Scheduled - Begin Time: 09/18/2026, 8:00PM
End Time: 09/19/2026, 8:00PM

Details of Maintenance: Administrators will be applying new security patches to the following services:

Non-HA Servers / Resources Changed:
*HIT-EMS-APP1
*ems-bryan-ca
*ems-cb1-ca
*cloudapp-enmed
*ems-dallas-ca
*ems-rr-ca
*TAMUH-SimCenter

Impact to Users: During this time, customers may experience a brief 5-10 minute interruption in service as the servers are rebooted. Additionally SIMIQ will also be unavailable while the affected servers are being restarted which may take up to 20 minutes.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 1004388
Sep 18, 13:22 CDT

Sep 19, 2026

TAMU Health - Dallas Servers
Completed - The scheduled maintenance has been completed.
Sep 19, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 CDT
Scheduled - TAMU Health TAMP Server Maintenance

Start Time: 2026-9-18 8:00 PM
End Time: 2026-9-19 8:00 PM

System or Application Affected:
3dx-server
bcd-easymarket
cod-ax-pa-con
cod-cadcam
cod-crystal
cod-oms-dolphin
cod-sql-3shape
DENT-3SHAPE-SQL
dent-3shape-edu
HIT-Axium-Prod
HIT-Axium-Test
HIT-Axtrain-db
mipacs-sql1
BCD-Microscope
hit-infinitt-db
hit-infinitt-dts
hit-infinitt-hl7
hit-infinitt-netgate
hit-infinitt-ulite
SOD-Dolphin
SOD-iCat
stix-server
BCD-ACT
Powerbi-developer
hit-aperio-cod

Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.

What to expect: Users may experience brief interruptions in the connections to (systems/services).
If you have any questions please contact Health Tech Care at 979.436.0250 or HealthTechCare@tamu.edu.
Sep 18, 13:21 CDT
TTDN - WTAMU-Houston Circuit is Down
Resolved - This incident has been resolved.
Sep 19, 03:00 CDT
Investigating - WTAMU-Houston circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 18, 15:02 CDT

Sep 18, 2026

Adobe Creative Cloud Express Issue
Resolved - The vendor has confirmed that the issue has been resolved.

If you are still having issues with Adobe Express Creative Cloud or have further questions, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 18, 08:55 CDT
Update - Adobe is still investigating this issue and have given no estimated time of repair We have not had any reports off users having issues on campus..

If you are having an issue with Adobe Express Creative Cloud, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 18, 08:15 CDT
Update - Engineers are still investigating this possible issue and have given no ETR at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 17, 15:27 CDT
Investigating - Adobe Engineers are investigating a possible issue with Adobe Express Web that may cause access or usability issues. No ETR was given from the vendor.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 17, 12:28 CDT

Sep 17, 2026

Microsoft Endpoint Configuration Manager (MECM) Degradation
Resolved - This issue has been resolved. The ODBC was rolled back to an older version.
Admins have blocked this update for now and an “opt-out” for these updates will be implemented before they are re-released for general consumption.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 17, 00:00 CDT
Investigating - After applying monthly Windows patches, admins noted that the primary servers stopped communicating with the SQL cluster. The admin console is currently down.

Clients with existing policy will continue to pull content from the Deployment points but new endpoints will not be able to pull policy.

Admins are working with Microsoft to further investigate the issue and determine a resolution.

In the meantime, if you have any questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 16, 22:49 CDT

Sep 16, 2026

Wireless Outage Impacting South Side Recreation Center (BLD 0288)
Resolved - The wireless service at South Side Recreation Center has been stable since the fix was implemented. This incident is now resolved.
Sep 16, 15:49 CDT
Monitoring - Engineers have implemented a fix, and wireless service has been restored to the South Side Recreation Center. Administrators will continue to monitor to verify functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 16, 09:56 CDT
Investigating - Administrators have confirmed that there is a wireless outage impacting the wireless network at the South Side Recreation Center (BLD 0288). Engineers are currently investigating. There is no current estimated time to restoration.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 16, 09:04 CDT
University Services Building (3400) Network Devices Down
Resolved - This incident has been resolved.
Sep 16, 03:22 CDT
Update - Devices are still down due to an electrical outage at the building. Crews have been dispatched by the utility company and are currently assessing the outage. No ETR has been provided.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 18:17 CDT
Investigating - Networking devices in University Services Building (3400) are currently down which may result in users experiencing reduced or no network connectivity.

Engineers have been notified and more information will be provided as updates become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 15:10 CDT
TTDN - WTAMU-Dallas Circuit is Down
Resolved - The fiber has been repaired and the circuit has remained stable. This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 16, 00:59 CDT
Update - Crews are still working to repair the fiber. ETR is 9:00 PM CST. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 15, 18:56 CDT
Update - Damage to the fiber has been located between Sweetwater, TX and Ira, TX. Crews are working to repair the fiber. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 15, 16:24 CDT
Identified - Provider has notified that engineers are en route to begin repairs with no ETR.

TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 13:17 CDT
Update - Provider has been notified and is currently investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 15, 11:14 CDT
Investigating - WTAMU-Dallas Circuit is Down. Engineers are investigating the issue and are contacting the provider. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 15, 11:05 CDT

Sep 15, 2026

Sep 14, 2026

Linux Server Patching - Web and MySQL servers - CFE
Completed - The scheduled maintenance has been completed.
Sep 14, 23:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 07:38 CDT
Scheduled - Begin Time: 09/14/2026 8:00 PM
End Time: 09/14/2026 11:59 PM

Details of Maintenance:
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Impact to Users: 10-minute downtime for non-HA servers as they are rebooted.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 994109
Sep 9, 15:19 CDT
TTDN - TAMUCC Houston Lumen Circuit is Down
Resolved - Services have been restored.

If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at (979) 845-8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 14, 19:03 CDT
Monitoring - The local provider has repaired the fiber and engineers are currently monitoring the connection for stability.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 18:59 CDT
Identified - Circuit is back online however the performance of the circuit is degraded. Engineers are currently investigating the cause.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 15:55 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 14:31 CDT
Investigating - TAMUCC Houston Lumen Circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 14:17 CDT
TTDN -PSC-Dallas Circuit is Down
Resolved - Engineers have confirmed that this issue is now resolved. The site went down due to power issues; however those issues have been resolved since around 8:30 AM this morning.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 10:59 CDT
Investigating - PSC-Dallas Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 14, 06:00 CDT

Sep 13, 2026

Incorrect Bus Schedules on Aggie Spirit Bus Map
Resolved - Administrators have applied a fix to the issue and all schedules on the website are now displaying the correct route information. This issue is considered to be resolved at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 13, 11:35 CDT
Investigating - Administrators have received multiple reports that the bus schedules and routes on aggiespirit.ts.tamu.edu/RouteMap are incorrectly displaying the game-day routes and have not been updated to reflect the schedule for today, 9/13/2026.

Administrators are currently investigating the issue. At this time, there is no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 13, 10:38 CDT
ResNet Authorization Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 10:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 CDT
Scheduled - Begin Time: 09/13/2026, 8:00AM
End Time: 09/13/2026, 12:00PM

Details of Maintenance: Engineers will be upgrading the ResNet authorization system and the registration network firewall.

Impact to Users: During this maintenance window, the ResNet registration system and client systems not currently active on the ResNet network may experience a brief service interruption.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 988154
Sep 10, 12:33 CDT
AggieWorks Workorders Not Submitting/Receiving
Resolved - Admins have confirmed that AggieWorks is once again working as intended.

If you believe you are still experiencing issues related to this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Sep 13, 08:07 CDT
Investigating - Admins have been notified of an ongoing issue with submitting workorders through AggieWorks. Starting at approximately 1:30am today, workorder requests submitted online through AggieWorks have not been accessible by Facilities Services to be addressed.

We are aware of this problem and are currently working together with the support team to resolve this issue as soon as possible. If you need to report an urgent issue that would typically be submitted through AggieWorks, such as a building leak, HVAC issues, or electrical problems, please reach out to the Facilities team at 979.458.5500 instead of using the online submission form.

Updates will be provided as they become available, but if you have any additional questions or concerns regarding this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 13, 08:00 CDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

TTDN - TAMUCC-Houston Lumen Circuit DOWN
Resolved - The circuit is back up and operating as intended.

Please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance if you believe you may still be affected by this event or have any further questions or concerns.
Sep 11, 18:48 CDT
Update - Trenching crews and repair technicians are working to restore service to the circuit. No ETR is available. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 16:22 CDT
Update - Technicians are working to bring up a temporary restoration solution. Dig crews are still en route. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 13:31 CDT
Update - Engineers have notified us that trenching crews are en route to expose the damaged fibers so that repairs can begin. Repair technicians are preparing a temporary solution to expedite service recovery while permanent repairs are being completed. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 10:31 CDT
Update - Engineers have reported that a fiber team has been dispatched for repairs. There is no ETR at this time. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 11, 08:14 CDT
Identified - Lumen engineers have confirmed that this is a fiber cut with a local provider's fiber network. Dispatch has been requested. There is no ETR at the moment.
Sep 11, 23:08 CDT
Update - Provider has been notified and is investigating. TTDN Services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 21:21 CDT
Investigating - TAMUCC-Houston Lumen Circuit DOWN. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 10, 20:29 CDT
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