TeamDynamix SLA Degradation
Update - This issue has been escalated to the vendor's engineering teams for a more in-depth investigation. There is currently no estimated time to resolution.

At this time, we expect to continue to provide updates near the end of business day - please anticipate the next update by tomorrow, July 8th, at 5 PM.

For any further questions or concerns in the meantime, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 07, 2026 - 16:58 CDT
Update - The vendor is actively engaged and our admins are collaborating with their support staff to recreate and test the conditions of this behavior. This degradation is not affecting our ability to receive or respond to tickets submitted by Campus Members.

Further updates are expected by the end of the business day tomorrow, July 7th.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jul 06, 2026 - 16:42 CDT
Update - Administrators are continuing to work with the vendor and investigate the issue.

We expect to provide another update for this issue before the end of business today at 5PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 06, 2026 - 08:59 CDT
Update - Administrators have confirmed that the reported degradation is only affecting the reapplication of the SLA to "restart" an 8 hour timer after a customer response. All other behaviors including the SLA timers themselves, notifications and the resolution of SLAs are working as intended. IT responses within the SLA window will satisfy existing SLAs on created tickets, however, a new SLA will not be applied for the subsequent interaction.

While administrators continue to wait for the TeamDynamix vendor a potential workaround is in development if needed and we will continue to monitor the situation and provide updates as needed. At this time, we expect to provide a status update to this issue by Monday 8AM, 7/6.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 03, 2026 - 13:53 CDT
Investigating - TeamDynamix administrators have confirmed that there is a current degradation regarding the Service Level Agreement functionality in TeamDynamix. SLAs are not properly being applied to tickets upon customer responses to an incident, resulting in incorrect SLA warning notifications.

The extent of the SLA degradation has not yet been determined. Administrators have opened a support ticket with the vendor. There is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 03, 2026 - 10:12 CDT
Microsoft Bookings Degradation
Update - Engineers are still working to resolve the issue, no ETA at this time.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 06, 2026 - 17:44 CDT
Identified - Administrators have identified a service degradation for Microsoft Bookings, due to a Microsoft change implemented on June 1st. Administrators are currently working to implement a solution. There is no current ETR.


For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 18, 2026 - 10:44 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Degraded Performance
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Degraded Performance
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Code Maroon Maintenance Jul 13, 2026 09:00-11:00 CDT

Start: 07/13/2026 9:00 AM
End: 07/13/2026 11:00 AM

The Code Maroon web site will undergo planned maintenance on Monday, 7/13/26, from 9:00am-11:00am. This effort includes software updates to production servers in support of the rebranding of the LAW Alert system to the TAM-FW Alert system for the Texas A&M-Fort Worth campus. The entire maintenance window is reserved. If access to Code Maroon registration is unavailable, customers should wait for a couple of minutes and try again at http://codemaroon.tamu.edu. The Code Maroon alerting system will remain operational throughout the maintenance window.

CR: 837412
Posted on Jul 06, 2026 - 10:18 CDT

Canvas Maintenance Jul 29, 2026 02:00-03:00 CDT

Begin Time: July 29th at 2:00am
End Time: July 29th at 3:00am

Details of Maintenance: Instructure will be upgrading their database infrastructure as part of an initiative to modernize systems and complete large-scale software versioning improvements.

Impact to Users: Canvas will be temporarily unavailable during the vendor's maintenance window.

If problems persist after the scheduled vendor maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Posted on Jun 16, 2026 - 16:27 CDT
Jul 8, 2026
Maestro Upgrade Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 00:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 CDT
Scheduled - Begin Time: 07/07/2026, 8:00AM
End Time: 07/07/2026, 12:00PM

Details of Maintenance: Infrastructure Systems Operations will be upgrading the Maestro application on maestro.marcomm.tamu.edu to the latest version 12. Maintenance is expected to be completed before the scheduled end time, but the entire window is reserved if needed.

Impact to Users: There will be a 15-30 minute downtime while the application is updated and the server rebooted. Mailing job management will be unavailable until maintenance is complete.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 806390
Jun 25, 16:07 CDT
Jul 7, 2026
TTDN - BushDC Houston Lumen Circuit is Down
Resolved - This incident has been resolved.
Jul 7, 10:41 CDT
Monitoring - This circuit is back online. Administrators will continue to monitor for the next 24 hours to verify functionality while the provider attempts to fully resolve the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:34 CDT
Update - Administrators have confirmed that the provider is still attempting to restore services to this circuit. There is no current estimated time to resolution.
Jul 6, 10:31 CDT
Investigating - BushDC-Houston_Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:11 CDT
Jul 6, 2026
Network Degradation Causing Service Interruptions
Resolved - Administrators have confirmed that this issue is now resolved. Carrier equipment has been replaced and tested for functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:12 CDT
Update - There has been no interruption of services throughout the business day today. We are continuing to monitor networking services for any potential issues. There is still no estimated time on the replacement of networking equipment by the internet service provider.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 2, 15:44 CDT
Update - Between midnight and 9:30 a.m. yesterday, the carrier tested the line and had no issues. However, around 3:50 p.m., there were flaps for roughly 30 seconds. Out of an abundance of caution, they are keeping the traffic rerouted and replacing equipment. There is no current estimated time on the replacement just yet.
Jul 2, 10:54 CDT
Monitoring - Administrators have not gotten anymore reports of service interruptions for Microsoft Teams or TeamDynamix since the first initial reports. Administrators are currently attributing this incident to excessive link flaps on the TAMU Internet Service Provider link going to Houston. The circuit has been turned over to the carrier for extensive troubleshooting and replacement if determined necessary.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 15:24 CDT
Investigating - Administrators have reported that some users are experiencing intermittent issues with Microsoft Teams and TeamDynamix. Administrators are currently investigating the issue with no Estimated Time to Resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 11:22 CDT
TTDN - BushDC-Houston_Lumen Circuit is Down
Resolved - Administrators have confirmed that this circuit is now online and stable.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 10:04 CDT
Investigating - BushDC-Houston_Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 6, 06:10 CDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026
Laserfiche Form Degradation
Resolved - This incident has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 17:03 CDT
Monitoring - Administrators have implemented a fix for the Laserfiche forms service. All logins on edocs.tamu.edu and the previously reported ID card request forms on https://sbs.tamu.edu/aggiecard/ are now successfully directing to Laserfiche.

We will continue to monitor the stability of this service throughout the day.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 15:17 CDT
Update - We are continuing to investigate the cause of the issue at this time. There is still no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 14:13 CDT
Investigating - Administrators are currently investigating a potential degradation of the Laserfiche form system. Users have reported seeing an error that: "An error has occurred. An error occurred while attempting to sign in. Please contact the system administrator." when attempting to log in to the form system or when accessing forms from Laserfiche, including the Student ID and Staff/Faculty ID request forms on https://sbs.tamu.edu/aggiecard/.

We are currently investigating the scope of the issue and there is currently no estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 4, 12:39 CDT
Jul 3, 2026
Jul 2, 2026
Jul 1, 2026
TTDN - Prairie View A&M Nursing-Houston is Down
Resolved - This incident has been resolved.
Jul 1, 15:44 CDT
Monitoring - Administrators have confirmed that this WAN circuit is not offline and is fully functional. There was no interruption of service. Administrators will continue to monitor the circuit.
Jul 1, 15:21 CDT
Investigating - Prairie View A&M Nursing-Houston is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jul 1, 15:10 CDT
Jun 30, 2026
Respondus Monitor
Resolved - Respondus Monitor continues to function normally. This issue has been resolved by the vendor, however if you believe you may still be affected by issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 30, 17:10 CDT
Monitoring - Monitoring - The Respondus Monitor service has been restored and should be functioning normally again. We will continue to monitor the service to ensure stability.
Jun 30, 2026 - 13:59 PDT
Jun 30, 16:03 CDT
Update - We are currently investigating an intermittent issue with some users being unable to start a Respondus Monitor session. Access to the LockDown Browser Dashboard also appears to be affected. Updates to follow.
Jun 30, 2026 - 13:25 PDT
Jun 30, 15:43 CDT
Update - We are continuing to investigate this issue.
Jun 30, 15:42 CDT
Investigating - We are currently investigating an intermittent issue with some users being unable to start a Respondus Monitor session. Access to the LockDown Browser Dashboard also appears to be affected. Updates to follow.

Components affected: Respondus Monitor (webcam)

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 15:39 CDT
EAB Navigate Degradation
Resolved - This incident has been resolved by the vendor.
Jun 30, 12:17 CDT
Investigating - The search and reporting services for EAB Navigate are experiencing delays in returning data. The vendor is currently working on a solution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 30, 10:18 CDT
Jun 29, 2026
Filex.tamu.edu SSL Certificate
Resolved - This incident has been resolved.
Jun 29, 11:07 CDT
Monitoring - The certificate issue has been resolved. Administrators have applied the fix and are monitoring service stability before closing the IT status incident.
Jun 29, 10:29 CDT
Identified - The SSL Certificate for https://filex.tamu.edu is showing expired when users navigate to the page. Administrators have identified the issue and are working to resolve.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 29, 09:43 CDT
TAMU AggieWorks Montly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 08:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 12:00 CDT
Scheduled - Start: 06/28/2026 12:00 PM
Stop: 06/28/2026 4:00 PM

During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode.

CR: 809767
Jun 24, 09:28 CDT
Jun 28, 2026
Quarterly Oracle Patch Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 07:00 CDT
Scheduled - Begin Time: 06/28/2026, 7:00AM
End Time: 06/28/2026, 12:00PM

Details of Maintenance: Administrators will be applying quarterly security patches to the Axium Database.

Impact to Users: During this time services including Axium, Axium Messenger, Easymarkit, and Mipcas will be unavailable.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 818529
Jun 25, 16:10 CDT
Aggie Virtual Desktop - Migration to New Hardware
Completed - The scheduled maintenance has been completed.
Jun 28, 08:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 CDT
Scheduled - Start: 06/25/2026 8:00 PM
Stop: 06/27/2026 11:00 PM

New hardware for Aggie Virtual Desktop has been installed, and workloads will be gradually shifted from the current hardware to the new environment during the maintenance window.

CR: 809658
Jun 17, 15:58 CDT
HSC Server Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 08:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:00 CDT
Scheduled - Begin Time: 06/26/2026, 8:00PM
End Time: 06/27/2026, 8:00PM

Details of Maintenance: Administrators will be performing scheduled maintenance on the list of servers below.

System or Application Affected:

-3dx-server
-bcd-easymarket
-cod-ax-pa-con
-cod-cadcam
-cod-crystal
-cod-oms-dolphin
-cod-sql-3shape
-DENT-3SHAPE-SQL
-dent-3shape-edu
-HIT-Axium-Prod
-HIT-Axium-Test
-HIT-Axtrain-db
-mipacs-sql1
-BCD-Microscope
-hit-infinitt-db
-hit-infinitt-dts
-hit-infinitt-hl7
-hit-infinitt-netgate
-hit-infinitt-ulite
-SOD-Dolphin
-SOD-iCat
-stix-server
-BCD-ACT
-powerbi-developer

Impact to Users: During this time, users will not have access to services while they are being rebooted. Each server reboot may take up to 5-10 minutes.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 820901
Jun 25, 09:51 CDT
Jun 27, 2026

No incidents reported.

Jun 26, 2026
Campus Connection Issues
Resolved - Efforts are still ongoing to determine the root cause of the issue. Engineers have confirmed that the issue has been resolved and all services have remained stable overnight and into Friday. Administrators will continue to determine the root cause of the issue but at this time will be closing this incident.

If you have any further questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 26, 15:17 CDT
Monitoring - Services have been restored and engineers are actively monitoring while they are investigating a root cause. Additional information will be provided through updates as it becomes available, but if you have any additional reports of services not operating as intended or any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 25, 20:58 CDT
Update - We are seeing an improvement in stability and function of the previously impacted services. Administrators continue work to determine if other unidentified services may still be affected by this event.

Phone Services have returned to an operational status. If you believe you are still being impacted by this outage or have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 25, 18:45 CDT
Update - Intermittent issues with our VOIP Phone Services may impact call quality if attempting to reach Help Desk Central. As administrators continue working to locate the issue causing this service interruption, please reach out to report other issues or questions through the email address: helpdesk@tamu.edu.
Jun 25, 18:01 CDT
Investigating - Administrators are currently investigating reports of connectivity issues across campus. Impacted services include but are not limited to:
- Avigilon Unity
- howdy.tamu.edu
- LDAP/Neoweb
- Cisco VPN
- VOIP Phone Services including Cisco Finesse; Jabber
- Code Maroon
- library.tamu.edu
- AggieCloud
- Infoblox and Clearpass Admin logins
- Rec Center Payment System

Additional information will be provided through updates as it becomes available, but if you have any additional reports of services not operating as intended or any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Jun 25, 17:44 CDT
TTDN - HSC Cooper Clinic Dallas is Down
Resolved - HSC Cooper Clinic Dallas went down today at 8:45AM. After notifying the Wide Area Network team, the device came back up at 9:20AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:45 CDT
Bomgar Representative Client Unavailable
Resolved - After rebooting the server for Bomgar Representative Client, administrators have stated that the application should now be up and stable. Users have already confirmed that they are now able to access the service once again and that the issue has been resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:40 CDT
Investigating - We have received reports that both the local and web application of Bomgar Representative Client is unavailable. When logging in to the client, an error is received that "The Representative Console appears to be running already, but the existing interface failed to activate." Administrators have been notified and are actively investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 26, 08:34 CDT
Jun 25, 2026
Adobe SSO Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:01 CDT
Scheduled - Adobe will undergo planned maintenance Thursday 6/25/2026, from 8:00PM-9:00PM. No interruption to service is expected during this time. If you encounter issues after the maintenance window, please email adobe@tamu.edu.

Change ID: 59881
Jun 25, 08:17 CDT
Code Maroon Maintenance - CR#773252
Completed - The scheduled maintenance has been completed.
Jun 25, 10:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:00 CDT
Scheduled - Begin: 2026-06-25 9:00am
End: 2026-06-25 11:00am

Details of Maintenance:
The Code Maroon alerting system will undergo Planned maintenance on Thursday, 6/25/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 773252
Jun 22, 10:10 CDT
Linux Server Patching - Web and MySQL servers - CFE
Completed - The scheduled maintenance has been completed.
Jun 25, 08:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CDT
Scheduled - Start: 06/24/2026 8:00 PM
Stop: 06/24/2026 11:59 PM


Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu


CR: 811273
Jun 18, 09:17 CDT
Jun 24, 2026
TAMU AI Chat Outage
Resolved - There have been no more reports of issues with TAMU AI after the fix was implemented. This incident is now considered resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 24, 15:10 CDT
Monitoring - Administrators have implemented a fix, and users have reported that language models are now able to be selected.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 24, 11:38 CDT
Investigating - Users have reported that there is an outage with chat.tamu.ai. Users are able to access the website, however when attempting to select a language model there are no options to select. Administrators have been notified. There is no current estimated time of resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Jun 24, 11:15 CDT
← Incident History Powered by Atlassian Statuspage