Kyle Field Command Center Suspected Fiber Issue Impacting Two Way Radio
Update - This issue is limited to the command center. Most affected users have implemented a workaround. Without knowing the exact location of the repeaters or doing some wire tracing that would impede Kyle Field operations, the issue will be further investigated Tuesday.
Sep 05, 2026 - 18:02 CDT
Update - Engineers have confirmed this is localized issue to Kyle Field in/near the command center. As engineers continue to investigate this incident, if you have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 05, 2026 - 17:07 CDT
Investigating - Administrators have reported a suspected fiber issue at the lower level of Kyle Field that is impacting two-way radio communications in the Kyle Field command center. Administrators are currently investigating and there is no current estimated time to resolution.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 05, 2026 - 15:36 CDT
Core Services Operational
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Degraded Performance
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Degraded Performance
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Navigate360 Maintenance Oct 6, 2026 21:00 - Oct 7, 2026 00:00 CDT

Begin Time: Tuesday, October 6th @ 9:00 PM
End Time: Tuesday, October 6th @ Midnight

Details of Maintenance: Scheduled maintenance will be performed on the Navigate360 Student platform.

Impact to Users: Navigate360 Student will be unavailable during the maintenance window.

If problems persist after the scheduled maintenance window, please email navigate@tamu.edu for further assistance.
Posted on Sep 04, 2026 - 16:34 CDT

Sep 7, 2026

No incidents reported today.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Unresolved incident: Kyle Field Command Center Suspected Fiber Issue Impacting Two Way Radio.

Sep 4, 2026

Perplexity SSO reconfiguration
Completed - The scheduled maintenance has been completed.
Sep 4, 19:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 CDT
Scheduled - Begin Time: 09/04/2026 5:00 PM

End Time: 09/04/2026 11:00 PM

Details of Maintenance: Perplexity will be unavailable on Friday, September 4th, from 5:00 pm to 11:00 pm for scheduled maintenance. Single Sign-On will be reconfigured during this time to allow better automation and access by TAMUS users.

Impact to Users: During this maintenance window Perplexity will be unavailable to Users.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 973435
Sep 3, 15:21 CDT

Sep 3, 2026

TTDN - TAMU Galveston to Dallas Comcast Circuit is Down
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at (979) 845-8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Sep 3, 15:45 CDT
Update - The provider has notified us that the TTDN equipment that provides a connection to Dallas currently has no power due to a power outage in the room where the equipment is installed. Electricians are working to restore power to the room. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 14:10 CDT
Update - The provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 3, 12:58 CDT
Investigating - The TAMU Galveston to Dallas Comcast circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.

Any comments or questions concerning this IT Status publication should be directed to the Texas A&M Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Sep 3, 12:23 CDT
Inbound and Outbound Call Degradation
Resolved - At 9:57AM administrators received reports that users were unable to receive or make phone calls to some campus phone lines. At 10:10am confirmation was received that those affected users were once again able to receive and make calls. Administrators attributed this temporary degradation to a potential blip in service from the TAMU phone provider.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 3, 10:00 CDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

TTDN - TAMUCT - Tarleton State University Lumen Circuit is Down
Resolved - The TAMUCT - Tarleton State University Lumen Circuit is now online. This incident is resolved.
Sep 1, 15:11 CDT
Update - The provider has discovered that the issues with the circuit are on the side of the local exchange carrier. The provider is contacting the local exchange carrier so they can investigate. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 11:59 CDT
Update - The vendor has been notified and is currently investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Sep 1, 08:11 CDT
Investigating - TAMUCT - Tarleton State University Lumen Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 1, 07:49 CDT

Aug 31, 2026

Canvas.tamu.edu Experiencing Slow Load Times
Resolved - The vendor has declared that this incident has been resolved.

If you believe you may still be affected by this issue that impacted Canvas earlier today, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 18:34 CDT
Monitoring - Administrators are continuing to monitor for any further issues. Canvas appears to have returned to a functional state.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 16:07 CDT
Identified - The vendor has provided the update below:

Update - Monitoring - A fix has been implemented and we are monitoring the results.

TAMU administrators will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 15:22 CDT
Update - The vendor is continuing to investigate at this time.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 13:47 CDT
Investigating - Administrators have received confirmation that Canvas is currently experiencing a degradation of service that may impact users’ ability to access or use certain Canvas features. The Canvas vendor is aware of the issue and is actively investigating.

Users may be met with slow load times or receive an error that "The website is under heavy load (request timed out)" when attempting to access the website.

We will continue to monitor the situation and provide updates as more information becomes available. For more information about this issue, please visit: https://status.instructure.com/

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 31, 12:58 CDT

Aug 30, 2026

Wireless Aggregation Switches Reboot
Completed - The scheduled maintenance has been completed.
Aug 30, 06:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 23:30 CDT
Scheduled - Begin Time: 08/29/2026, 11:30PM
End Time: 08/30/2026, 6:00AM

Details of Maintenance: TAMU Networking is conducting maintenance on network hardware Sunday at midnight to 6 a.m. that morning. This may cause wireless access points to reboot.

Impact to Users: Users may experience a brief loss in wireless networking connectivity during the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 959739
Aug 27, 14:17 CDT

Aug 29, 2026

Update SSL certificates on malice database cluster
Completed - The scheduled maintenance has been completed.
Aug 29, 11:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 08:00 CDT
Scheduled - Infrastructure Systems Operations will be updating the SSL certificates on the malice database cluster. This is due to changes in the certificate provider and changes in public certificate attributes, driven by the CA/Browser forum (an external entity).

This change is to update the certificates before they expire on August 30 at 7 PM.

Since the database is a multi-node cluster, there should not be any noticeable interruption of service during the change. Testing indicates that one node of the cluster can be updated at a time without causing any breaks in functionality.

This change is only expected to take about an hour, but the whole window is reserved for maintenance.

The services use this database are:
gateway.tamu.edu
neoweb.tamu.edu
directory.tamu.edu
u.tamu.edu
maestro.marcomm.tamu.edu
bulkmail.tamu.edu
tamudirect.tamu.edu

Change#: 954099
Aug 27, 07:59 CDT

Aug 28, 2026

Networking Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 07:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 28, 07:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 CDT
Scheduled - Begin Time: 8/28/2026 12:01 AM
End Time: 8/28/2026 6:00 AM

Beginning tonight, Friday, August 28th at 12:01 AM, Fidium will repair our 3x100G WAN connections to Dallas. Circuits will be shifted back from the backup path one by one. No service outages are expected.

If there are any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 27, 13:08 CDT
West TAMU Campus Backup Circuit is Down
Resolved - This incident has been resolved.
Aug 28, 05:47 CDT
Update - Technicians are working to repair the fiber from the intersection of US 180 and Wilson Road to the intersection of US 180 and Baird Street in Albany, TX. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:24 CDT
Identified - The provider has discovered damage to the fiber a kilometer outside of Breckenridge, TX. The provider is working to repair the fiber. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 16:28 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Investigating - The West TAMU Campus Dallas redundant circuit is down (_*_WTAMU-Dallas). Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:17 CDT
TAMU Corpus Christi Primary Circuit to Houston is Down
Resolved - This incident has been resolved.
Aug 28, 05:47 CDT
Identified - Technicians from the Local Exchange Carrier are en route to repair the fiber in Houston, TX. ETA is approximately 7:45 PM. TTDN Services remain available due to the architecture of the WAN infrastructure.
Aug 27, 19:30 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 27, 10:39 CDT
Investigating - The TAMU Corpus Christi primary circuit to Houston is down (_*_TAMUCC-Houston_Lumen). Engineers are investigating the issue. Services are still operational via backup path.“

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 10:01 CDT

Aug 27, 2026

TTDN - ETAMU-Dallas_Lumen Circuit is Down
Resolved - A fix has been implemented and the circuit has remained stable. This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 22:07 CDT
Update - Lumen has confirmed the issue is with their 3rd party provider. They have contacted Spectrum and are working with them to resolve the issue. No ETR at the moment.
Aug 27, 18:49 CDT
Investigating - ETAMU-Dallas_Lumen Circuit is Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:08 CDT
AggiePrint file upload degradation
Resolved - Administrators have confirmed that after further monitoring, all services have returned to normal and users can now upload documents without the excessive wait time. At this time, we are considering this issue to be resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 27, 14:02 CDT
Monitoring - Administrators have taken the steps to alleviate the issue resulting in failing uploads or uploads taking a long time to upload to AggiePrint. As of now, Technology Services will continue to monitor for service stability while the servers continue to catch up on submitted jobs.

If you have any questions or concerns or believe you may still be impacted by this issue, please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 26, 18:22 CDT
Identified - At 1:00 PM administrators started receiving reports that uploads fail or take an excessively long time to print. After determining there was a degradation of the AggiePrint service, it was rebooted and as of 3:15PM file uploads have proceeded to print in the order they were queued with the service returning to normal functionality.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:15 CDT
Code Maroon (TAMU)
Completed - The scheduled maintenance has been completed.
Aug 27, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 09:00 CDT
Scheduled - The Code Maroon alerting system will undergo Planned maintenance on Thursday, 8/27/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

Change Request: CR#905796
Aug 25, 07:09 CDT
Adobe Lightroom Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 07:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 CDT
Scheduled - Begin date: Aug 24, 2026 8:00 AM
End date: Aug 27, 2026 7:55 AM

Services impacted: Lightroom Mobile(Lightroom Mobile iOS, Lightroom Mobile Android), Lightroom Web(Lightroom web)

Impact scope: This maintenance event may not affect all customers.

Impact to Users: You may experience slow performance during the maintenance period.

For more information, visit Adobe's status page: https://status.adobe.com/

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

#CHG005354968
Aug 18, 12:52 CDT
TTDN - TAMU WCDC Dallas Fidium redundant circuit is down
Resolved - The circuit has returned to operation and remained stable.
Aug 27, 04:35 CDT
Identified - The provider has discovered a fiber cut 8km from Huntsville, TX. The provider is working to repair the fiber and restore connectivity. TTDN services remain available due to the architecture of the WAN infrastructure.
Aug 26, 21:04 CDT
Update - Provider has been notified and is investigating. TTDN services remain available due to the architecture of the WAN infrastructure.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 15:33 CDT
Investigating - TAMU_WCDC-Dallas_Fidium redundant circuit is down. Engineers are investigating the issue. Primary services are still available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 26, 14:53 CDT

Aug 26, 2026

Aug 25, 2026

AggieSpirit.ts.tamu.edu (BusRoutes) Service Degradation
Resolved - Administrators have implemented a fix and have monitored the status of the service overnight and this morning. As a result this issue has been resolved.

If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 25, 12:33 CDT
Update - Administrators are currently working with the vendor to determine the root cause of the degradation of service. Users may still experience slow response times and page loading. No estimated time to restoration is available at this time.

If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 15:23 CDT
Investigating - Administrators are actively investigating an ongoing issue resulting in the degradation of the aggiespirit.ts.tamu.edu website. Users may observe a degradation in service when using the BusRoutes service.

At this time, there is no estimated time to restoration.

If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:30 CDT
TTDN - TAMU Kingsville-Dallas VTX / TAMU Kingsville-Houston VTX Circuits are Down
Resolved - This incident has been resolved.
Aug 25, 12:19 CDT
Monitoring - The circuits have come back online. Engineers will continue to monitor the circuits to verify functionality and service stability.
Aug 25, 10:46 CDT
Investigating - TAMU Kingsville-Dallas VTX / TAMU Kingsville-Houston VTX Circuits are Down. Engineers are investigating the issue. Primary services are operational via backup path.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 25, 10:17 CDT

Aug 24, 2026

Microsoft 365 Sign In Issues
Resolved - Microsoft has confirmed that service is healthy and users are no longer experiencing issues from this event.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:16 CDT
Update - Microsoft is continuing to isolate the root cause and optimizing affected Office 365 infrastructure to recover service reliability. No estimated time to resolution is avaliable at this time.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 13:14 CDT
Update - The Microsoft vendor has confirmed that the impact is occurring for users attempting to activate new Office 365 licenses, preventing these users from being able to sign-in or access Office 365 applications. The vendor is continuing to isolate potential sources of impact that could be causing this impact to users.

Again as a workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365

Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.

If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 11:06 CDT
Update - Update — Microsoft is actively investigating an issue affecting the activation of Microsoft 365 desktop applications.

Campus Impact: This issue may affect Microsoft 365 applications on university-managed computers across campus, including classroom podium computers and computer lab workstations.
Users should still be able to sign in to and use the computer normally but may receive activation prompts or error messages when opening Microsoft 365 applications such as Word, Excel, PowerPoint, or Outlook. Attempts to activate the applications by signing in may fail or result in repeated prompts.

Workaround: Users who are unable to access the desktop applications can use the online versions of Microsoft 365 applications at https://m365.cloud.microsoft/apps/.
Additional information about Microsoft 365 at Texas A&M is available in the Microsoft 365 knowledge article: https://service.tamu.edu/TDClient/36/Portal/KB/Article/424/Microsoft-365

Microsoft has not provided an estimated time to resolution. Technology Services will continue to provide updates as more information becomes available.
If you have further questions or experience issues, contact Technology Services' Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 24, 10:28 CDT
Update - The Microsoft vendor has confirmed that they are now aware of the issue and are actively investigating the root cause to determine next troubleshooting steps. Users may receive multiple prompts to activate Office 365 applications; however, the activation process may fail when they attempt to sign in.

At this time, there is no estimated time to resolution.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:08 CDT
Investigating - Administrators have reported that some users are experiencing issues with accessing Microsoft 365 products. When a user attempts to sign in, the application displays an error message that states "We're having trouble activating Office." Administrators are currently investigating the issue and there is no current estimated time to resolution.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 09:36 CDT
TeamDynamix Automated Reports Degradation
Resolved - Administrators have confirmed that a fix was implemented by the vendor at 3:28 PM across production instances and the automated reports feature is now functioning as expected.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 16:02 CDT
Investigating - Administrators have reported that TeamDynamix automatic reports are currently experiencing a degradation. Administrators are currently contacting the vendor to resolve the issue. There is no current estimated time to resolution.

If you have any further questions or issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 24, 10:04 CDT
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