Unexpected Change in Azure Access Behavior – Kion Sign-In Now Required

Incident Report for TAMU Technology Services IT

Resolved

This incident has been resolved.
Posted Apr 03, 2026 - 08:38 CDT

Monitoring

Following a scheduled update on the evening of March 17, an unexpected change in behavior is preventing users who access the Azure portal directly — without first going through Kion — from being able to view their Azure resources or subscriptions

If you are affected, please use the following process:

1.) Sign in to Kion at https://kion.cloud.tamu.edu.
2.) Navigate to your Project and use the Cloud Access buttons to select a role and access Azure.
3.) Continue working in the Azure portal from that Kion-launched session.

While this change was unintended, there is currently no method to revert to the previous behavior, making this a permanent change going forward. Directly logging into the Azure portal without first authenticating through Kion is no longer supported. Kion-initiated Azure sessions will remain active for eight (8) hours.

For assistance, please contact Cloud Operations at cloudops@tamu.edu.
Posted Mar 20, 2026 - 23:58 CDT
This incident affected: General Services.