Scheduled Maintenance Advisory – Compass and Howdy
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 06, 2025 - 06:45 CST
Scheduled - On Saturday, December 6, 2025, Compass will be temporarily unavailable due to maintenance beginning at 6:45 am. The estimated time of completion is approximately 4:00 pm.

This maintenance may impact Howdy resulting in intermittent service outages during the maintenance
window.

If Howdy is unavailable, a list of static links for services outside of Howdy will be provided, but no Compass features will be available during the maintenance window.
Dec 6, 2025 06:45-16:00 CST
Core Services Under Maintenance
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Under Maintenance
Microsoft 365 Operational
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PGP Encryption Server (formerly Symantec Encryption Management Server) Upgrade Dec 12, 2025 09:00-12:00 CST

Begin Time: 12/12/2025, 9:00AM
End Time: 12/12/2025, 12:00PM

Details of Maintenance: The PGP Encryption Server (formerly Symantec Encryption Management Server) keys.as.tamu.edu is being upgraded to improve functionality with Windows 11 workstations.

Impact to Users: During this maintenance window the PGP Encryption Server will be unavailable on and off as the upgrade is applied. Users should not experience any issues since the client caches a local copy of the keyrings.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 445386
Posted on Dec 05, 2025 - 12:01 CST
Dec 6, 2025

Unresolved incident: Scheduled Maintenance Advisory – Compass and Howdy.

Dec 5, 2025
TTDN WAN Maintenance in the Houston Area
Completed - The scheduled maintenance has been completed.
Dec 5, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:00 CST
Scheduled - Begin Time: 12/05/2025, 7:00PM
End Time: 12/05/2025, 9:00PM

Details of Maintenance: Administrators will be performing an upgrade to the TTDN equipment in the Houston area.

Impact to Users: This maintenance will cause an outage to TTDN services for the Prairie View A&M Nursing facility in Houston.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 446849
Dec 5, 12:03 CST
TeamDynamix Error
Resolved - The vendor has implemented a solution and this issue is now resolved. If you have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 5, 20:57 CST
Investigating - There's a current issue with TeamDynamix that gives users an error when attempting to access tickets. This is a vendor side issue and being investigated. Updates will be posted as they become available.
Dec 5, 20:33 CST
Microsoft Services Hub Degradation
Resolved - This incident has been resolved.
Dec 5, 15:13 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 07:45 CST
Identified - We are experiencing a degradation of our Microsoft Services Hub Support workspace that does not allow us to submit enterprise support tickets for Microsoft products. IT Admins and Microsoft representatives are actively engaged working to restore service.
Dec 4, 20:32 CST
Microsoft Endpoint Configuration Manager Degradation
Resolved - Microsoft Endpoint Configuration Manager clients are now installing correctly for all Units and service is restored. Though none are expected, Enterprise IT Admins will continue to monitor for any recurring issues with client installs.
Dec 5, 10:14 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 08:59 CST
Identified - We are currently experiencing an active degradation of a central management server resulting in failed installations of a core Microsoft management client on newly provisioned computers, or those needing to be re-provisioned, for some units. Unit IT Admins have been notified, and Enterprise IT Admins are actively drafting workaround procedures for Unit IT admins to mitigate the issue.

Some campus members may experience delays in delivery of new computers, or those in repair, as device provisioning is directly impacted.
Dec 4, 20:35 CST
Bomgar Access Issues
Resolved - This incident has been resolved.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 5, 09:16 CST
Update - As the appropriate teams continue working towards a permanent solution, the workaround of re-adding relevant users to the needed group policy in the admin portal is the recommended action.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 3, 13:01 CST
Update - A ticket has been created with Bomgar vendor support to clarify the next steps towards a permanent solution.
Dec 2, 13:35 CST
Update - We have received reports from campus members that utilize Bomgar that there are still issues being able to access the platform. In each case, this was due to the representative no longer being in their primary Group Policy and have been remedied by re-adding them through the Admin Portal.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 1, 15:39 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 09:13 CST
Investigating - Users are reporting issues with accessing the Bomgar screensharing and chat-support application.
Dec 1, 08:09 CST
Dec 4, 2025
Adobe Document Cloud Issue
Resolved - This incident has been resolved.
Dec 4, 13:18 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 12:31 CST
Update - We are continuing to investigate this issue.
Dec 4, 12:30 CST
Update - The vendor has confirmed the issue has been resolved. We will continue to monitor the stability of this service.
Dec 4, 12:28 CST
Investigating - Adobe administrators have reported a potential issue with the Document Cloud Services on Adobe Acrobat. The vendor is currently investigating the issue.
Dec 4, 10:41 CST
New Users Cannot Claim NetIDs
Resolved - This incident has been resolved.
Dec 4, 13:08 CST
Update - We are continuing to monitor for any further issues.
Dec 4, 12:30 CST
Monitoring - Administrators have identified the issue and implemented a potential fix. The issue seems to have been resolved at this time. We will continue to monitor the stability of this service.
Dec 4, 12:30 CST
Investigating - Administrators have received reports about users who are unable to log in after attempting to claim their NetID when setting up a new account. Administrators are currently investigating this issue.
Dec 4, 12:15 CST
Linux Server Patching - Web and MySQL servers
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 CST
Scheduled - Date: Wednesday, December 3, 2025
Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Technology Services Help Desk Central helpdesk@tamu.edu 979.845.8300.

HA Servers / Resources Changed:
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

CR:439552
Dec 2, 11:50 CST
Dec 3, 2025
Campus Cellular Service
Resolved - AT&T Engineers have confirmed that the Clayton Williams location is now back online. Service has been restored to all locations.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 3, 11:27 CST
Update - AT&T Engineers have identified faulty equipment at the Clayton Williams location and have estimated an ETR for tomorrow afternoon. We will continue to provide information and updates as they become available.
Dec 2, 18:46 CST
Update - Vendor technicians have restored service at the Evans Library and Lindsey Press locations. Technicians are continuing to work on the Clayton Williams location.
Dec 2, 14:04 CST
Update - AT&T is dispatching techs to remediate the remaining issues on their end. Their estimated time of arrival is 1:45 PM.

T-Mobile service has been restored
Dec 2, 12:37 CST
Identified - AT&T and T-Mobile Cellular service have been impacted by a power event that occurred on campus last night at 10:08pm. Technicians are currently working to restore service to the affected carriers and service areas below:

AT&T- Evans Library, Lindsey Press, Clayton Willams

T-Mobile - Kyle Field
Dec 2, 10:27 CST
TTDN - WTAMU-Houston Circuit is Down
Resolved - Circuit has remained operational.
Dec 3, 08:01 CST
Monitoring - Currently the WTAMU-Houston Circuit is reading as back up. We will continue to monitor for stability in the proceeding hours.

If you have additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 2, 18:44 CST
Investigating - The provider replaced equipment that was identified to be faulty, however the problem persists. The provider is investigating further. No ETTR.
Dec 2, 09:06 CST
Identified - The provider has isolated the issue to a facility related issue. No ETTR.
Dec 1, 14:18 CST
Investigating - WTAMU-Houston Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Dec 1, 09:35 CST
Deploy updated VPN client software on connect.tamu.edu
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 CST
Scheduled - The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login. This release patches security vulnerabilities and bug fixes in accordance to university IT policies.
Dec 2, 11:26 CST
Dec 2, 2025
Power Outage Affecting Hensel Park Area
Resolved - Power has been restored and reported as stable for the area.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 2, 08:30 CST
Monitoring - Support teams have reported that all areas are back on utility power. We will continue to monitor the situation.

If you have any questions or concerns regarding this event please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 2, 03:59 CST
Identified - Reports as of 1:50 AM indicate that Hensel-1 is on primary power, though a transformer that supplies Hensel-2 is being rewired. Hensel-2 is on backup power. KAMU has reported they are back online. We do not presently have an estimated time to resolution.
Dec 2, 02:11 CST
Investigating - Facilities & Energy Services are currently reporting a power outage impacting the Hensel Park area of Campus. Multiple services and buildings have been impacted by this outage including but not limited to:

- Gardens Apartments
- Bus Operations Dispatch
- UPD Dispatch
- Some KAMU Services

Other services may be impacted currently and will be updated as information becomes available. Facilities & Energy Services have dispatched technicians to the area to address this issue. There is currently no ETR for this power outage.

If you have additional information in regards to impacted services, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Dec 1, 23:16 CST
Dec 1, 2025
Adobe Lightroom Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 12:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:30 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 17, 14:17 CST
Scheduled - Begin Time: 12/03/2025, 2:30AM
End Time: 12/05/2025, 12:30PM

Details of Maintenance: The Adobe vendor has announced that they will be performing a scheduled maintenance on the mobile and website versions of Adobe Lightroom.

Impact to Users: Users may experience slow performances during this maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Nov 13, 08:21 CST
keyless.tamu.edu Service Unavailable - 503 Error
Resolved - This incident has been resolved.
Dec 1, 10:05 CST
Investigating - Campus members visiting keyless.tamu.edu are currently receiving a "Service Unavailable" error message. Building Access admins are aware of this issue and are in the process of determining a resolution. Individuals requiring to edit their Matrix System in the meantime are recommended to reach out directly to keyless@tamu.edu with a detailed description of their request where admins can manually process changes.

Physical access to buildings using keyless remains operational as intended.

If you currently have any additional problems or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Nov 30, 16:56 CST
Nov 30, 2025
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
AggieCloud Backups in New Rubrik Virtual Environmental Space
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 CST
Scheduled - Begin Time: 11/25/2025, 8:00PM
End Time: 11/26/2025, 7:00AM

Details of Maintenance: An upcoming change for AggieCloud customers who connect to Rubrik for their VM backups is taking place. The URL used for accessing Rubrik backups of AggieCloud virtual machines is changing. As part of a broader initiative to enhance Rubrik services for Texas A&M University System members, we are transitioning to a new virtual environment space.

Key Points of the Change:
Effective November 25th, after 8 PM: All new AggieCloud VM backups will be performed in the new environment.

Access to Previous Backups: Backups completed prior to this date will remain available at the original URL for at least 30 days following the last backup date.

New Backup Access: Going forward, please use the new URL to access, restore, or perform instant backups of AggieCloud VMs.

Transition Period: During this interim period, backups should be accessed based on their backup date:
Use the current location (URL in direct communication) for backups made before November 25th, 8 PM
Use the new location (URL in direct communication) for backups performed after November 25th, 8 PM

Important:
This change applies only to AggieCloud VM backups. Backups for additional services (e.g., SQL servers) associated with AggieCloud are not affected.

Impact to Users: Users should not experience any interruptions in service apart from the redirection of AggieCloud VM backups to the new environment.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 435546
Nov 20, 15:22 CST
Nov 25, 2025
TAMU WCDC Dallas Consolidated and other Wide Area Networks are down.
Resolved - As of 05:45CST all Wide Area Networks are online and stable
Nov 25, 06:00 CST
Identified - As of 03:00 CST the following networks are back online and stable
- UT TXBB Houston
- Internet1-TXBB-Houston
Nov 25, 03:15 CST
Investigating - TAMU WCDC Dallas Consolidated is down. Engineers are investigating the issue.

The following circuits are also reporting as down:
- UT TXBB Houston
- Internet1-TXBB-Houston
Nov 25, 01:00 CST
WAN Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:01 CST
Scheduled - Maintenance Date/Time:
11/24/2025 12:00 AM CT - 11/25/2025 06:00 AM CT

Maintenance Location:
Arlington, TX – Venus, TX

Description of Work:
Fidium will be performing fiber maintenance.
CM#53491

Circuits Impacted
11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843

Service Impact:
There will be vendor maintenance on Texas A&M University's WAN connection to Dallas. This maintenance may cause our routing path to the internet to change which will result in an extremely brief hang on any connection to a network or site outside of the campus.
Nov 24, 09:02 CST
Route Reconfiguration in NGAN Core
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 CST
Scheduled - Networking is reconfiguring routes in preparation for the new core migration. Wireless Access Points may reboot during this change.
Nov 13, 15:34 CST
AggieVirtualDesktop Certificate Renewal
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 CST
Scheduled - Begin Time: 11/24/2025 10:00 PM
End Time: 11/25/2025 12:00 AM

Details of Maintenance: Admins will be updating the certificates on the Horizon pod that Aggie Virtual Desktop utilizes. The current certificate is expiring shortly and must be replaced.

Impact to Users: Any customer who attempts to connect during the maintenance window will be prompted to sign off while

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 432811
Nov 19, 17:19 CST
Nov 24, 2025
Aggie Educators Portal Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 09:00 CST
Scheduled - Begin Time: 11/24/2025, 9AM
End Time: 11/24/2025, 12PM

Details of Maintenance: Administrators will be migrating the remaining system schools to the new version of the Aggie Educators Portal. The following websites will be affected:

https://educators.pvamu.edu
https://educators.tamiu.edu
https://educators.tamuct.edu
https://educators.tamuk.edu
https://educators.tamusa.edu
https://educators.tamut.edu
https://educators.tarleton.edu
https://educators.wtamu.edu

Impact to Users: Educator certification candidates, faculty, and staff of the listed system schools will not have access to the application during the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Nov 22, 11:00 CST
AggieWorks Perpetual Loading Screen
Resolved - Administrators have found the root cause of the issue and have administered a fix. Aggieworks.tamu.edu should now be accessible again.

If you continue to experience issues or have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 24, 09:00 CST
Investigating - We have received reports that the aggieworks.tamu.edu is experiencing an issue involving a perpetual loading screen upon attempting to access the page. Administrators are currently investigating the issue.
Nov 24, 08:39 CST
WAN Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 CST
Scheduled - Maintenance Date/Time:
11/24/2025 12:00 AM CT - 11/24/2025 06:00 AM CT

Maintenance Location:
Arlington, TX – Venus, TX

Description of Work:
Fidium will be performing fiber maintenance

Circuits Impacted
11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843

Service Impact:
There will be vendor maintenance on Texas A&M University's WAN connection to Dallas. This maintenance may cause our routing path to the internet to change which will result in an extremely brief hang on any connection to a network or site outside of the campus.
Nov 19, 14:31 CST
Nov 23, 2025
Aggieworks errors when looking up workorders.
Resolved - This issue has been resolved. If you have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 23, 22:21 CST
Investigating - Some users are reporting receiving errors when submitting work orders . Technicians have been paged. No ETR at this time.
Nov 23, 21:11 CST
Scheduled AggieWorks Upgrade
Completed - The scheduled maintenance has been completed.
Nov 23, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 07:00 CST
Scheduled - Begin Time: 11/23/2025, 7:00AM
End Time: 11/23/2025, 5:00PM

Details of Maintenance: Administrators will be upgrading AggieWorks to the latest version: 14.2.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 433711
Nov 20, 15:16 CST
Howdy NetID Login Error
Resolved - Services affected by the outage have remained stable for over 3 hours and we will be resolving this issue.

If you have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 23, 15:49 CST
Monitoring - Administrators have confirmed that the issue has been resolved. We will continue to monitor the stability of this fix.

If you continue to experience issues or have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 23, 11:21 CST
Update - Administrators have confirmed that a fix for financialaid.tamu.edu has been implemented and the service is now available. The vendor continues to work on implementing fixes for other affected services.

If you continue to receive errors with howdy.tamu.edu or myfinancialaid.tamu.edu, clear the cache and cookies of your browser and try accessing the website again.
Nov 23, 09:40 CST
Identified - Administrators have confirmed that the vendor believes to have identified the issue and is validating it now. Once the issue has been confirmed. the vendor will perform an emergency fix to resolve the issue.
Nov 23, 08:32 CST
Update - Our admins have informed us that this is a vendor-sided issue. Administrators are working with the vendors on the issue. There is currently no estimated time of resolution at this point.

Services that have been identified as affected include:
- myfinancialaid.tamu.edu
- Laserfiche

A fix has been implemented for howdy.tamu.edu, and should be accessible to users now.
Nov 23, 07:40 CST
Update - We are continuing to investigate this issue.
Nov 23, 07:33 CST
Investigating - Users have reported an error when attempting to use the NetID login on howdy.tamu.edu. Admins are currently investigating the issue.
Nov 23, 07:29 CST
Nov 22, 2025

No incidents reported.

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