Identified - Users have reported a "Connection failed. Retrying..." error that continues to loop when attempting to access the TAMU App on both iOS and Android devices. Administrators have already identified the issue and are in the process of implementing a fix.
Sep 21, 2025 - 13:43 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 2025 - 11:12 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 2025 - 20:00 CDT
Scheduled - Begin Time: 09/12/2025, 8:00PM End Time: 09/23/2025, 8:00AM
Details of Maintenance: The OAL administrative team will be updating the Pharos servers to load balance the AggiePrint Servers. The team will be updating the printers to be managed across several servers in order to improve performance during peak usage periods.
Impact to Users: There should be no impact to the customers and all devices will remain operational through the change period.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
The following deprecated domains will be removed from DNS on September 26, 2025. Please update any bookmarks or links that might use these domains to the appropriate destination on https://it.tamu.edu/.
Begin Time: 10/13/2025, 9:00AM End Time: 10/13/2025, 10:30AM
Details of Maintenance: The Code Maroon alerting system will undergo Planned maintenance on Monday, 10/13/25, from 9:00a-10:30a to apply software updates to production servers.
Impact to Users: The Code Maroon alert system will remain operational throughout the maintenance window, and the Code Maroon registration process will remain online during this maintenance.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
This issue has been resolved. Please report any further issues to Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Sep 21, 21:03 CDT
Investigating -
There is a service disruption to the SolidWorks License Servers. Campus members will receive an error that a license is not available and will not be able to launch SolidWorks and PDM applications. This will impact SolidWorks applications on the Aggie Virtual Desktop, OAL Systems and University Computer Labs.
Sep 21, 18:36 CDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 13:52 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 CDT
Scheduled -
Begin Time: 09/21/2025, 12:00PM End Time: 09/21/2025, 4:00PM
Details of Maintenance: Administrators will be performing routine security and database updates to the AggieWorks service.
Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facility issues to the Facilities Services Communications Center using the information provided on the maintenance page.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
Administrators have confirmed that the network for the Southside Rec is stable. Users are able to connect to all wireless and wired connections.
Sep 21, 08:39 CDT
Investigating -
Currently there is an outage of wireless networking (Wi-Fi) at the Southside Rec Center. The wired connection used by Rec Center staff is up and running. Technicians have been paged and the cause of the outage is currently being investigated. No ETR is currently avaliable.
Sep 20, 18:11 CDT
Completed -
The scheduled maintenance has been completed.
Sep 21, 04:01 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:01 CDT
Scheduled -
OTS Engineers will be replacing the Austin <> Houston 3x100GbE backbone with a single 400GbE lit service. This will cause a minor interruption of traffic flows to/from Austin to Houston - All traffic will re-route via Dallas <> College Station path. Work is expected to take about 15-20 minutes; however, we are reserving 4 hours in case of difficulty.
Scheduled Start: September 21, 2025 00:01
Scheduled End: September 21, 2025 04:00
For any questions regarding this event please call The University of Texas System Office of Telecommunication Services Network Operation Center at (512) 471-8530 or email trouble@ots.utsystem.edu
Resolved -
All branch circuits are now energized and power distribution status is validated at all endpoints. Maintenance is complete.
Sep 20, 19:32 CDT
Update -
Maintenance is still proceeding ahead of schedule. Expecting to re-energize and begin verifying voltage within an hour. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 13:09 CDT
Update -
Maintenance is proceeding ahead of schedule. Process is more than 50% complete. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 10:54 CDT
Update -
Maintenance is proceeding as scheduled. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 08:50 CDT
Identified -
West Campus Data Center will be conducting power maintenance between 6AM-8PM.
Completed -
The scheduled maintenance has been completed.
Sep 20, 10:40 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 CDT
Scheduled -
Begin Time: 09/19/2025, 8:00PM End Time: 09/20/2025, 8:00PM
Details of Maintenance: Administrators will be performing server maintenance on the Laserfiche database during this change window.
Impact to Users: Users will be unable to access Laserfiche during this time.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
The circuit is now up, so the issue is resolved.
Sep 20, 06:04 CDT
Update -
Network monitors show that this circuit did not come back up after maintenance. Support teams have been paged and are investigating.
Sep 20, 05:22 CDT
Monitoring -
Additional maintenance is scheduled from 12-5AM 09/20/2025.
Sep 19, 06:35 CDT
Identified -
Support staff have confirmed that this is due to a maintenance. CCI is going to have a maintenance today (ending at 5am) and tomorrow morning from 12-5am.
Sep 19, 02:17 CDT
Update -
We are continuing to investigate this issue.
Sep 19, 01:33 CDT
Investigating -
Network monitors have reported that this circuit between the West Campus Data Center (WCDC) and Dallas is presently down. Support teams have been notified and are investigating the issue.
Sep 19, 01:33 CDT
Completed -
The scheduled maintenance has been completed.
Sep 20, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 13, 12:06 CDT
Scheduled -
Consolidated Communications will be performing a fiber maintenance for slack on OPGW required by Oncor.
Date/Time: 09/20/2025 12:00 AM CT - 09/20/2025 05:00 AM CT
Type: Fiber Maintenance Impact: Service Impacting Location: Maypearl, TX
Circuits Impacted: 11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843 11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843 11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
Service Impact: Your connection may experience an interruption up to 5 hours during the maintenance window.
Resolved -
Administrators have monitored continued stability of user login times and have determined this event is resolved.
Please report any further issues to Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Sep 19, 11:25 CDT
Update -
Administrators are continuing to see more improvements in the login times of the Open Access Labs and University Audio Visual Services devices. We will continue to monitor.
Sep 19, 08:20 CDT
Update -
Administrators have continued to see an improvement in the login times of the Open Access Labs and University Audio Visual Services devices. We will continue to monitor the stability of this fix.
Sep 18, 15:48 CDT
Monitoring -
Admins have deployed a fix and are continuing to investigate the root cause contributing to the long login times. Login times have improved and stabilized to expected levels, we will continue to monitor login times for campus members.
Sep 18, 11:53 CDT
Investigating -
We have received reports that campus members are encountering long load times while logging into the Open Access Labs and University Audio Visual Services devices in Classrooms/Labs.
Reports began at 10:23am.
Admins are currently investigating this issue.
Updates will be posted as they are made available.
Sep 18, 10:55 CDT
Resolved -
This incident has been resolved.
Sep 19, 09:25 CDT
Investigating -
One of the routers that supports the wireless network had a hardware failure causing the wireless disruption this afternoon. Engineers are investigating the issue with the vendor. All services are running on the backup router now.
Sep 18, 18:00 CDT
Completed -
The scheduled maintenance has been completed.
Sep 19, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CDT
Scheduled -
SUBJECT: Cutover and traffic migration to new Houston fiber path
START TIME: Thursday, September 18th, 2025, 22:00 CT END TIME: Friday, September 19th, 2025, 06:00 CT
AFFECTED:
Angelo State University Blinn College (Cloud Connect at Houston) ESC3 ESC5 ESC6 ESC14 ESNET GTT Internet2 MD Anderson Odyssey Academy at Galveston Odyssey Academy at Webster OTS SETG SMU (Cloud Connect at Houston) TACC LHCONE TCC (SIP and Cloud Connect at Houston) TCU (Cloud Connect at Houston) Texas A&M at Victoria Texas A&M TTVN/TTDN TWU at Houston TX-BB UNT (Cloud Connect at Houston) UT Arlington LHCONE UT Arlington (Cloud Connect at Houston) UT Dallas (Cloud Connect at Houston) UTHSC-Tyler (SIP connection) Wharton Junior College
DESCRIPTION: LEARN engineers will be performing a cutover and migrating off legacy Houston RENOH fiber and onto a new Internet2 shared spectrum solution, which will also leverage new Nokia next-generation hardware.
The existing legacy hardware and fiber path will remain in place as a rollback contingency plan and will be decommissioned in a separate planned maintenance window in the future.
This planned maintenance may impact members and services in the Houston area. LEARN engineers expect the migration to be seamless, but members may experience a brief interruption in services due to convergence. LEARN is reserving the entire window for additional troubleshooting, isolation and rollback if needed.
Completed -
The scheduled maintenance has been completed.
Sep 19, 05:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 CDT
Scheduled -
Consolidated Communications has scheduled fiber maintenance that will impact the TAMU 3x100G connection from CS to Dallas on Sept. 19. All campus traffic should reroute through Houston during this maintenance period.
Maintenance Date/Time: 09/19/2025 12:00 AM CT - 09/19/2025 05:00 AM CT
Circuits Impacted:
11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843 11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843 11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843
Resolved -
This incident has been resolved.
Sep 18, 15:55 CDT
Update -
All power and network switches in Building 1511 have remained operational without interruption for the last three plus hours. We will continue to monitor.
Sep 18, 14:47 CDT
Identified -
The following building was known to be affected by a power outage near West Campus Library. This building may experience reduced or no network connectivity while problems persist.
West Campus Library (BLD #1511)
Additional information will be provided as updates become available.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 18, 11:14 CDT
Resolved -
This incident has been resolved.
Sep 18, 08:39 CDT
Update -
We are continuing to monitor the situation.
Sep 17, 15:12 CDT
Monitoring -
This issue seems to have stabilized, we are continuing to monitor the situation
Sep 16, 15:27 CDT
Update -
We are continuing to investigate this issue.
Sep 16, 13:14 CDT
Investigating -
Users have reported slower-than-normal response times and "500 Internal Server" errors when attempting to navigate neoweb.tamu.edu. Administrators are currently investigating the issue.
Sep 16, 13:13 CDT
Resolved -
This incident has been resolved.
Sep 17, 09:58 CDT
Identified -
Vendor technicians (AT&T) have made a major incident notification related to this outage, and stated that technicians have been dispatched, with an estimated time to repair of 2:00 PM CDT.
Sep 17, 07:24 CDT
Investigating -
Health Science Center Cooper Clinic Dallas is down. Engineers are aware and investigating the issue.
Sep 17, 02:39 CDT
Completed -
The scheduled maintenance has been completed.
Sep 17, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CDT
Scheduled -
Begin Time: 09/16/2025 10:00 PM End Time: 09/16/2025 11:59 PM
Details of Maintenance: The hotfix applied in change 350110 needs to be reverted. The hotfix appears to have adversely affected the general production DNS services.
Admins will revert the hotfix and restart the Infoblox appliances.
There will be a 10 minute outage for the API and GUI interfaces as the primary Grid master appliance restarts. This outage will be at the beginning of the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
This incident has been resolved.
Sep 16, 07:38 CDT
Investigating -
There is a possible Network Degradation at the West Campus Switching Station, Engineers are aware and is investigating this issue.
Sep 16, 04:08 CDT
Resolved -
After further monitoring, administrators have confirmed that this issue has been resolved.
Sep 15, 15:47 CDT
Monitoring -
Administrators have implemented a fix that has resolved the issue. Administrators will continue to monitor the results of this fix.
Sep 15, 13:56 CDT
Investigating -
Users have reported slower-than-normal response times and "500 Internal Server" errors when attempting to navigate neoweb.tamu.edu and gateway.tamu.edu. Administrators are currently investigating the issue.
Sep 15, 12:01 CDT
Resolved -
Administrators have confirmed that this issue has been resolved.
If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 15, 11:12 CDT
Monitoring -
Admins believe the errors should be resolved at this time, however, if you experience continued issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 9, 23:52 CDT
Investigating -
Some campus members are reporting receiving an "Authentication Error" message while attempting to access/use OAL Printers on campus. Admins are currently investigating and more updates will be provided as they become available.
If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 9, 22:34 CDT
Completed -
The scheduled maintenance has been completed.
Sep 15, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 CDT
Scheduled -
Begin Time: 9/14/25 12:00 AM End Time: 9/14/25 11:59 PM
Details of Maintenance: Axonius will be migrating all of its hosted instances to a new storage solution.
Impact to Users: Axonius is expected to be down for 5-10 hours, but 24 hours have been reserved for the change. Users should prepare for downtime during this period.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Completed -
The scheduled maintenance has been completed.
Sep 13, 02:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 CDT
Scheduled -
Begin Time: 09/13/2025, 12:00 AM End Time: 09/13/2025, 2:00 AM
Details of Maintenance: Administrators will be restarting the Infoblox servers to perform a hotfix related to a current DNS issue.
Impact to Users: Users will experience a brief outage of both the GUI and API interfaces near the beginning of the maintenance window. Outside of the restart, IT professionals will not see any impact on DNS or DHCP services.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
The issue is resolved. If you have any issues please contact Help Desk Central at 979.845.8300
Sep 12, 17:56 CDT
Investigating -
There is a network degradation in the facilities services building(1156) which may be causing service interruptions for Aggieworks/AIM. Engineers are investigating and there is no estimated time to resolution.
Sep 12, 17:15 CDT
Resolved -
This incident has been resolved.
Sep 12, 11:12 CDT
Monitoring -
The vendor has restored registration services. They have stated full restoration should be completed by 10:30am.
Sep 12, 10:50 CDT
Investigating -
“The Code Maroon registration process on the web site https://codemaroon.tamu.edu is currently unavailable for customers wanting to register their SMS device to receive alerts from CODE Maroon, HECM Alert, HSC Alert, LAW Alert, or RELLIS Alert. The vendor is working to resolve the issue. The vendor has no estimate at this time of when the issue will be resolved.”
Sep 12, 08:04 CDT
Resolved -
This issue has stabilized, if you have any additional questions, please reach out to Help Desk Central.
Sep 11, 11:37 CDT
Monitoring -
The vendor has identified the root cause of the Microsoft Edge tracking prevention issue and has mitigated the problem. Admins will continue to monitor performance closely.
While this issue has been mitigated, it will not be officially resolved until Microsoft pushes the next update for Microsoft Edge scheduled for September 18th.
If you experience additional problems, please reach out to the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued support.
Sep 11, 00:06 CDT
Investigating -
We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.
The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.
Recommended Workarounds: - Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge. - Alternatively, add an 'Exception' for the URL you use to access Atlassian products. - Use a different browser, such as Chrome, Firefox, or Safari.
This issue only affects Microsoft Edge. Other browsers are not affected by this issue. Thank you for your patience as we work through this issue. We'll provide updates as they become available.
Sep 10, 14:04 CDT
Completed -
The scheduled maintenance has been completed.
Sep 11, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 CDT
Scheduled -
Begin Time: 09/11/2025 4:00 AM End Time: 09/11/2025 6:00 AM
Details of Maintenance: The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login.
Reason for change: This release patches security vulnerabilities and bug fixes in accordance to university IT policies.
Impact to Customers: Active VPN sessions will not be affected. The VPN software client will be updated the next time users login.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Completed -
The scheduled maintenance has been completed.
Sep 11, 00:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 CDT
Scheduled -
Date: Wednesday, September 10, 2025 Time: 8 PM - 11:59 PM Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted. Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.
Note: All servers listed are required to be patched without exception. No server should be excluded or deferred from the patching process.
Completed -
The scheduled maintenance has been completed.
Sep 10, 21:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 CDT
Scheduled -
Begin Time: 09/10/2025 6:00 PM End Time: 09/10/2025 9:00 PM
Details of Maintenance: Administrators will be completing upgrades to expand Archibus features and reduce server lag and response time.
Impact to Users: Archibus users may experience a loss in service during this time.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Resolved -
This incident has been resolved.
Sep 10, 07:35 CDT
Investigating -
TTDN - Dallas Lumen Commodity ISP has been reported down by network monitors. Support staff have been paged and are beginning to investigate.
Sep 10, 02:19 CDT
Resolved -
This incident has been resolved.
Sep 10, 07:35 CDT
Investigating -
Health Science Center Houston Methodist Hospital Houston circuit as well as , PSC Corpus Christi, TDEM EL Paso, TEEX SanAntonio, etamu Dallas Lumen Engineers are investigating the issue
Sep 10, 00:32 CDT
Resolved -
This incident has been resolved.
Sep 9, 14:35 CDT
Monitoring -
Administrators have confirmed that the site Minitlab license has expired for VOAL and OAL instances. If access to Minitlab is required, a personal license can be purchased from https://tamu.onthehub.com/.
This personal license can be used to log in to Minitlab via the web, VOAL or OAL devices, or on a personal device with Minitlab installed.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 13:01 CDT
Impact to Customers: Axium will be down for about 2.5 hours during this time.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.