Big Event Online and Sport Clubs Degraded Performance
Investigating - Service administrators are investigating reports of degraded performance and intermittent errors for some customers using bigeventonline.tamu.edu and sportclubs.tamu.edu. Updates will provided once administrators identify the root cause.

If you have additional problems or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Nov 04, 2025 - 19:08 CST
Core Services Operational
Campus Email ? Operational
Canvas ? Operational
Duo Multi-Factor Authentication ? Operational
Google Apps ? Operational
Howdy ? Operational
Microsoft 365 ? Operational
NetID Authentication ? Operational
TAMU Campus Internet Connectivity ? Operational
Phones and Cellular ? Operational
Zoom ? Operational
Administrative & Business ? Operational
Adobe Sign ? Operational
Aggie Educators Portal ? Operational
Aggie Schedule Builder ? Operational
AggieWorks ? Operational
Applicant Information System (AIS) ? Operational
Bill Payment Suite ? Operational
Camera Systems and Door Access ? Operational
FileX ? Operational
Financial Aid Portal ? Operational
Laserfiche ? Operational
Meal Plans Portal ? Operational
Parking and Transportation Services ? Operational
Flywire ? Operational
Communication & Collaboration ? Operational
Cable TV, IPTV ? Operational
Code Maroon ? Operational
Listserv ? Operational
Slack ? Operational
Infrastructure ? Operational
Data Center Services ? Operational
Enterprise Backup Solutions ? Operational
GitHub ? Operational
Private Cloud Services ? Operational
Public Cloud Services ? Operational
Radio - 800 MHz Radio System Operational
TTDN ? Operational
Virtual Private Network (VPN) ? Operational
IT Professional Services ? Operational
Axonius Asset Management ? Operational
Elastic Security Platform ? Operational
Service.tamu.edu ? Operational
TLS Certificate Issuance Operational
Teaching and Learning ? Operational
Aggie Virtual Desktop ? Operational
Computer Labs and AggiePrint ? Operational
MediaSite Operational
Modern Campus Operational
Qualtrics ? Operational
General Services ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Linux Server Patching - Web and MySQL servers Nov 5, 2025 20:00 - Nov 6, 2025 00:00 CST

Date: Wednesday, November 5, 2025
Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

HA Servers / Resources Changed:
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu

If you experience any issues outside of this maintenance window, please contact the Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Posted on Nov 03, 2025 - 09:03 CST

JitBit Instance Upgrade Nov 6, 2025 20:00 - Nov 7, 2025 00:00 CST

Start: 06NOV 20:00

End: 06NOV 23:59

During this maintenance window the Academic Accounting Business Services JitBit and the Graduate and Professional School JitBit instance will be unavailable.

If you experience any issues outside of this maintenance window, please contact the Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu for further assistance.
Posted on Oct 31, 2025 - 13:57 CDT

TeamDynamix Version Upgrade Nov 8, 2025 00:00 - Nov 9, 2025 00:00 CST

Start: 08NOV2025 at 00:00

End: 09NOV2025 at 00:00

On November 8th, TeamDynamix will be pushing out their 12.1 version of TeamDynamix. View the release notes for this version here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=168646
Posted on Nov 04, 2025 - 09:28 CST

Heldenfels Scheduled Power Outage Nov 8, 2025 07:00-17:30 CST

Utilities and Energy Services has schedules a power outage for the Heldenfels Instructional Lab Renovation Building #0521. The outage is scheduled for November 8, 2025 from 7am to 5:30 pm.

The purpose of the outage is to tie in two new electrical panels.

If you experience any issues outside of this maintenance window, please contact the Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Posted on Oct 29, 2025 - 10:22 CDT
Nov 4, 2025
People.tamu.edu Website Error
Resolved - From approximately 09:55 to 10:05 this morning there were reports from campus members that the people.tamu.edu website was experiencing issues. A fix has been implemented, and this issue is now resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 4, 11:15 CST
Nov 3, 2025
Confluence Degraded Performance and Intermittent Errors
Resolved - Atlassian has indicated that this issue has been resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Nov 3, 12:27 CST
Investigating - Vendor administrators are investigating reports of degraded performance and intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. Updates will provide more details once administrators identify the root cause.
Nov 3, 10:45 CST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
TAMU AI Chat to v1.1.0
Completed - The scheduled maintenance has been completed.
Oct 31, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 17:00 CDT
Scheduled - Start: 17:00 31OCT25

Stop: 19:00 31OCT25

TAMU AI Chat (chat.tamu.ai) will be down for maintenance for no longer than 1 hour to upgrade the software stack and enable new features.
Oct 30, 15:21 CDT
Network Maintenance - Adding Subnet to Existing NAT Rule on Campus Firewall
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 CDT
Scheduled - Maintenance Date: Thursday, October 30, 2025
Maintenance Time: 8 pm (20:00) to 12 am (00:00)

Maintenance Details: Adding a network management IP range to campus NAT to allow a firewall to reach its update servers.

Impact to Customers: The maintenance should be non-service-impacting. However, the entire maintenance window is reserved in case there are any issues.

If you experience an outage past the estimated end time, please contact Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to Help Desk Central.

Change ID: 409882
Oct 29, 08:31 CDT
Oct 30, 2025
Database Migration for Student Affairs
Completed - The scheduled maintenance has been completed.
Oct 30, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 16:00 CDT
Scheduled - Date: October 30, 2025
Time: 4 PM - 6 PM

Details: Technology Services-Student Affairs will alter​ the DOIT API database on 10/30/2025 starting at 4:00pm and ending by 6:00pm. This database provides backend services for various web applications used within Student Affairs and the Corps of Cadets.

Impact: Although no service disruption is expected, if an issue arises during the migration that requires reverting the database, the following web services could become unavailable during database recovery within the planned maintenance window.
getinvolved.tamu.edu
student-travel.tamu.edu
sportclubs.tamu.edu
stuactonline.tamu.edu
corpsapps.tamu.edu
fow.dsaapps.tamu.edu
reclabels.dsaapps.tamu.edu
tracker.tamu.edu
vote.tamu.edu

Please contact the Student Affairs Service Desk with any questions or concerns at dsa-helpdesk@tamu.edu or 979.862.7990.

CID: 403643
Oct 29, 20:49 CDT
Azure/Entra Portal Access Issues, M365, Adobe
Resolved - This issue has been confirmed resolved by Microsoft and Adobe.
Oct 30, 08:08 CDT
Monitoring - As reported by Microsoft at 00:05 UTC on 30 October 2025 – AFD impact confirmed mitigated for customers.
Oct 30, 00:15 CDT
Update - At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 18:20 CST on 29 October 2025. We will provide another update on our progress within two hours, or sooner if warranted.

Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing existing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure.
Oct 29, 15:07 CDT
Update - We have initiated the deployment of our last known good configuration. This deployment was initially expected to complete within 45 minutes; however, due to protective blocks we have put in place to safeguard the AFD service, we are encountering some delays. While progress is ongoing, these safeguards are extending the overall deployment time. Once the rollout is complete, we will begin recovering nodes and re-routing traffic through healthy nodes to accelerate recovery.




Adobe customers globally may be experiencing disruption when attempting to access Adobe cloud services due to an issue with our third-party cloud infrastructure provider impacting connectivity and availability. Our provider is implementing recovery measures, and the Adobe engineering teams are taking additional actions to mitigate potential downstream effects. We are actively investigating and monitoring this issue and will provide updates as soon as they become available.
Oct 29, 14:01 CDT
Identified - Microsoft Admins have identified the issue and are currently implementing a fix. There is no current ETR

For more information visit https://azure.status.microsoft/en-us/status
Oct 29, 12:51 CDT
Update - Admins are reporting issues when attempting to access some Microsoft Entra, Microsoft Purview, Microsoft Defender, Microsoft Power Apps and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook.

Current status: We've identified a recent configuration change to a portion of Azure infrastructure which we believe is causing the impact. We're pursuing multiple remediation strategies, including moving traffic away from the impacted infrastructure and blocking the offending change. We'll provide an estimated recovery time as soon as possible.
Oct 29, 12:30 CDT
Investigating - Reporting by Microsoft

Starting at approximately 16:00 UTC, we began experiencing DNS issues resulting in availability degradation of some services. Customers may experience issues accessing the Azure Portal. We have taken action that is expected to address the portal access issues here shortly. We are actively investigating the underlying issue and additional mitigation actions. More information will be provided within 60 minutes or sooner.

Users may be unable to access the Microsoft 365 admin center and see delays when accessing other Microsoft 365 services

Issue ID: MO1181369
Affected services: Exchange Online, Microsoft 365 suite, Microsoft Intune, Microsoft Purview
Status: Service degradation
Issue type: Incident
Start time: Oct 29, 2025, 11:06 AM CDT

More info
Additionally, admins are reporting issues when attempting to access some Microsoft Purview and Microsoft Intune functions. Users are also seeing issues with add-ins and network connectivity in Outlook.

Scope of impact
Any users attempting to access Microsoft 365 services may be impacted.
Oct 29, 11:54 CDT
Oct 29, 2025
Canvas Profile Pictures Not Loading
Resolved - The vendor has confirmed this issue to be resolved. If you experience further problems within Canvas, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Oct 29, 16:54 CDT
Update - Vendors are still working this issue. There is no ETR
Oct 29, 15:50 CDT
Identified - Admins are currently aware of user profile pictures in Canvas not loading correctly and have opened a support ticket with the vendor - Instructure. Vendor engineers are aware and are currently working towards a resolution. There is no ETR for this incident, however, no other issues are currently reported.

Further updates will be provided as received. If you have additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Oct 28, 16:39 CDT
Network Devices Down at the Health Science Center in Bryan
Resolved - Network connectivity has been restored to the building and the devices.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 29, 09:59 CDT
Update - UES has identified the issue and is now waiting for the City of Bryan to arrive onsite. There is no current ETR
Oct 28, 14:22 CDT
Update - UES is on site investigating an electrical issue.
Oct 28, 08:42 CDT
Identified - Administrators have received a report that multiple networking devices at the Health Science Center in Bryan are down. Field technicians have determined this is a power issue and are currently working on implementing a fix.
Oct 27, 15:32 CDT
Oct 28, 2025
SSO Logon Issues
Resolved - This incident has been resolved.
Oct 28, 16:05 CDT
Investigating - Campus members have reported that there is an error when attempting to logon to the Single-Sign On landing page. Administrators are aware of the issue and are currently investigating.
Oct 28, 12:44 CDT
Oct 27, 2025
Government Shutdown Affecting Access to Certain Resources
Resolved - This incident has been resolved.
Oct 27, 15:32 CDT
Update - At this time, there have been no additional resources reported as impacted by the government shutdown. This issue will be marked as resolved.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 27, 14:50 CDT
Update - Access to the SED survey has been reinstated. Please contact Technology Services' Help Desk Central if you continue to experience issues or wish to report additional problems with accessing resources you may believe are related.
Oct 3, 16:40 CDT
Investigating - We are currently in the process of identifying external links and resources that are hosted by Government Departments impacted by the current shutdown. If you identify a link, website, or resource that does not allow you proper access as intended, please contact Technology Services' Help Desk Central at 979.845.8300 to report it. Further identities of impacted services or resources will be added as recognized.

Currently known impacted services include:
- Access to the Survey of Earned Doctorates (SED)
Oct 1, 20:49 CDT
Beutel Health Center Phone Line Busy
Resolved - Administrators have implemented a fix which has resolved the issue. The Beutel Health Center phone line 979 458 8310 is now available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 27, 10:09 CDT
Investigating - Administrators have received reports that the Beutel Health Center phone line: 979 458 8310, immediately goes to busy upon dialing. Administrators are currently investigating this issue.
Oct 27, 10:00 CDT
Oct 26, 2025
tamudocs.tamu.edu Unavailable
Resolved - Administrators have renewed the security certificate for the website and tamudocs.tamu.edu is now accessible.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 26, 10:40 CDT
Identified - Administrators have received reports of users who are unable to access tamudocs.tamu.edu. Administrators have identified the underlying cause and are in the process of implementing a fix.
Oct 26, 10:30 CDT
Migration of Connect.tamu.edu VPN
Completed - The scheduled maintenance has been completed.
Oct 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 00:05 CDT
Scheduled - Date: Sunday, October 26, 2025
Time: 12:05 am (00:05) to 6 am (06:00)

Maintenance Details: Connect.tamu.edu will be migrated to newer hardware. This also includes patches for security vulnerabilities and bug fixes in accordance to university IT policies.

Impact to Customers: Remote VPN (connect.tamu.edu) users will be temporarily disconnected during the migration and will have to manually reconnect. Site-to-site VPN connections will be disconnected and should reconnect after the migration.

Sites/Services Impacted:
* Cisco Secure Client VPN
* L2TP VPN
* VERO-WTAMU
* TVMDL-Canyon
* Athletics: Cloud Airwave and Traditions Golf
* Prospective Student Centers
* Office of Government Relations - Austin
* UES tunnels to System Universities and PPPS
* AWS connections for TVMDL and HelioCampus
* Azure connections for Real Estate Center and HSC-Epic
* AdAstra
* Ellucian DataLake

ChangeID: 387823
Oct 20, 09:48 CDT
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Exchange Group Owner Managment Functionality Update
Completed - The scheduled maintenance has been completed.
Oct 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 CDT
Scheduled - 10/23/25 8:00pm to 11:59pm

Enabling Non admin distribution group owners to be able to manage their own group memberships.

Currently only Exchange administrators can manage group membership for distribution groups. This change will allow any users assigned as a distribution group owner to manage their own group membership.


CR: 363704
Sep 22, 13:30 CDT
Google Gemini History Change
Completed - The scheduled maintenance has been completed.
Oct 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 CDT
Scheduled - Begin Time: 10/23/2025, 8:00PM
End Time: 10/23/2025, 11:59PM

Details of Maintenance: Administrators will be changing the default chat history for Google Gemini from 18 months to 3 months.

Impact to Users: Users should not observe any loss of service during this maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 356469
Sep 22, 13:50 CDT
Oct 23, 2025
Code Maroon Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 10:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 09:00 CDT
Scheduled - Begin: 2025-10-23 9:00am

End: 2025-10-23 10:30am

The Code Maroon alerting system will undergo Planned maintenance on Thursday, 10/23/25, from 9:00a-10:30a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.



Change Request: CR#398541
Oct 20, 10:38 CDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Service Availability Affected by AWS Outage
Resolved - This incident has been resolved.
Oct 21, 12:40 CDT
Monitoring - AWS has recovered. The issue caused several integrations with Canvas and other AWS hosted applications to not work fully throughout the day. Admins are continuing to monitor affected services however if you experience any further issues, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Oct 20, 19:57 CDT
Investigating - Administrators have confirmed that this issue is continuing to show issues. Administrators have confirmed that multiple services including StatusGator, EAB Navigate, Qualtrics, it.tamu.edu, Autodesk and Grafana have also been affected. The vendor has identified the network connectivity issue and is currently working to resolve the root cause.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 20, 10:54 CDT
Update - Administrators have confirmed that this issue has been resolved on the vendor's end. Administrators have confirmed that multiple services including StatusGator and EAB Navigate have also been affected. Users should see an eventual return to standard operations as queued processes are completed.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Oct 20, 09:48 CDT
Update - The vendor has implemented their fix, and is still currently monitoring for further issues.
Oct 20, 06:51 CDT
Monitoring - The service provider for Canvas and Respondus Lockdown Browser has reported possible issues due to latencies with Amazon Web Services (AWS). Instructure is currently implementing a fix, and any updates will be posted here.
Oct 20, 04:53 CDT
TAMU Health - Jabber phones
Resolved - This incident has been resolved.
Oct 21, 12:19 CDT
Update - The local telecom team in Round Rock has arrived onsite and is continuing to investigate the issue.
Oct 21, 10:16 CDT
Investigating - Jabber users may experience trouble logging into Jabber. Telecom is working on this issue.

As a workaround, you can manually configure your Jabber to use server 66.64.66.50.
Note, this important change in the instructions when you get to the "advanced settings" step

In the Advanced Settings menu, complete the following:
Select Cisco Communications Manager 9 or later.
Select Use the following server and type 66.64.66.50


Please see the steps here:
https://service.tamu.edu/TDClient/36/Portal/KB/ArticleDet?ID=1205#troubleshooting
Oct 21, 08:16 CDT
← Incident History Powered by Atlassian Statuspage