TAMU Technology Services IT Status

Perceptive Content Down - tamudocs.tamu.edu Service Interruption

Monitoring - Issue has been resolved. Administrative teams will continue to closely monitor the affected services throughout the weekend to ensure continued stability and performance.
Aug 29, 2025 - 19:05 CDT

Update - Admins continue to work with the vendor to attempt to resolve this issue.
Aug 29, 2025 - 18:21 CDT

Investigating - Administrators are aware of an issue impacting access to Perceptive Content and are engaged with the vendor for a resolution. This service is responsible for the official document repository that affects student transcripts, admissions documents, and other documents or content that may be uploaded to tamudocs.tamu.edu. The database holding this information and all prior content is unaffected.

Current departments that are impacted by this service interruption include:
- Registrar's Office
- Admissions
- Scholarships and Financial Aid
- The Office of Graduate and Professional Studies

The Registrar and Admissions are delaying processing in response to these issues. The Office of Graduate and Professional Studies are also choosing to delay processing but to a lesser degree.

If you have any questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance. Further information will be provided as it becomes available.
Aug 29, 2025 - 16:24 CDT

duo.tamu.edu Site Performance

Update - A permanent fix for the DUO management interface is in development and expected next week. If still experiencing the page refresh issue, please use an incognito browser to access the site.
Aug 24, 2025 - 17:00 CDT

Investigating - Administrators have received reports of users seeing a constant page refresh after logging in to duo.tamu.edu. A reported possible workaround is to access the site through an incognito browser. Administrators are currently investigating this issue.
Aug 22, 2025 - 10:18 CDT

Core Services Degraded Performance

Campus Email Operational

Canvas Operational

Duo Multi-Factor Authentication Degraded Performance

Google Apps Operational

Howdy Operational

Microsoft 365 Operational

NetID Authentication Operational

TAMU Campus Internet Connectivity Degraded Performance

Phones and Cellular Operational

Zoom Operational

Administrative & Business Operational

Adobe Sign Operational

Aggie Educators Portal Operational

Aggie Schedule Builder Operational

AggieWorks Operational

Applicant Information System (AIS) Operational

Bill Payment Suite Operational

Camera Systems and Door Access Operational

FileX Operational

Financial Aid Portal Operational

Laserfiche Operational

Meal Plans Portal Operational

Parking and Transportation Services Operational

TouchNet / Billpay Operational

Communication & Collaboration Operational

Cable TV, IPTV Operational

Code Maroon Operational

Listserv Operational

Slack Operational

Infrastructure Operational

Data Center Services Operational

Enterprise Backup Solutions Operational

GitHub Operational

Private Cloud Services Operational

Public Cloud Services Operational

Radio - 800 MHz Radio System Operational

TTDN Operational

Virtual Private Network (VPN) Operational

IT Professional Services Operational

Axonius Asset Management Operational

Elastic Security Platform Operational

Service.tamu.edu Operational

TLS Certificate Issuance Operational

Teaching and Learning Operational

Aggie Virtual Desktop Operational

Computer Labs and AggiePrint Operational

MediaSite Operational

Modern Campus Operational

Qualtrics Operational

General Services Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 31, 2025

No incidents reported today.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

Unresolved incident: Perceptive Content Down - tamudocs.tamu.edu Service Interruption.

Aug 28, 2025

Access to Some Sites May be Unavailable

Resolved - Website accessibility and login availability has remained stable after the fix for the root issue was implemented. If related problems persist or if there are additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 28, 22:52 CDT

Monitoring - Administrators have received reports that users are now able to log into the previously affected services. The root cause of the issue has been identified and remediated. Administrators will continue to monitor the stability of these applications. A list of known services that were affected by the intermittent outage is included below.

-laserfiche.tamu.edu
-Cisco Finesse
-Cisco Jabber
-aggie.cloud.tamu.edu
-neoweb.tamu.edu
-Health VoIP Applications
-A Limited Number of Veterinary Medicine Applications
-getinvolved.tamu.edu
-Linux Shell Authentications
-u.tamu.edu
-tamudirect.tamu.edu
-bulkmail.tamu.edu
-ogsdpss.tamu.edu

Campus members may need to restart their browser or application to reconnect to the service and authenticate correctly.
Aug 28, 12:41 CDT

Update - We are continuing to investigate this issue.
Aug 28, 11:51 CDT

Investigating - Administrators have received reports of users who are unable to log into Cisco Finesse, Cisco Jabber, AggieCloud, Cisco VPN, and other services that use the ldap.tamu.edu.edu directory. Administrators are currently investigating.
Aug 28, 11:45 CDT

Aug 27, 2025

TTDN - TAMU Health Houston Circuits

Resolved - Service to these TTDN TAMU Health Houston circuits has been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Aug 27, 16:14 CDT

Update - We are continuing to investigate this issue.
Aug 27, 14:17 CDT

Investigating - Administrators have reported the following issues with these TTDN circuits and systems:

- Health Science Center Institute of Biosciences and Technology Houston is down.
- Health Science Center Institute of Biosciences and Technology Houston circuit is down.
- Health Science Center Engineering Medicine circuit is down. Primary services are operational via backup path.
- Health Science Center Texas Medical Center circuit is down. Primary services are operational via backup path.

Engineers have determined that all four issues are due to a fiber cut at the Houston Medical Center. More details will be posted as they are made available.
Aug 27, 10:51 CDT

Extended Login Times on OAL/UAVS Managed Devices

Resolved - Latency issues with OAL home drives have been resolved. If you have any further issues, please reach out to Help Desk Central by phone at 979-845-8300, or by email at helpdesk@tamu.edu.
Aug 27, 14:15 CDT

Update - Admins implemented a change at Noon that has resulted in a significant increase in performance. The latency issue is no longer occurring but some logins may still be slower than expected.

Admins continue to investigate how login times may currently be reduced further.

If you are unable to log in or it's taking more than 5 minutes to log in, please notify an OAL employee or report it to Help Desk Central at helpdesk@tamu.edu or 979.845.8300.
Aug 25, 16:28 CDT

Identified - Technology Services has switched to a new software that helps manage OAL computers and UAVS-managed classrooms. As part of this change, everyone's profiles are being recreated in the new management system.
If you are logging into an OAL or UAVS-managed computer, you may experience an extended login time of more than 5 minutes as the profile is recreated.

How does this impact me?
- When you log in to an OAL or UAVS-managed classroom computer, it will take longer than usual to get started. Do not try to switch computers - just wait for the login to finish.
- Your files are safe and can still be accessed the way you're used to.
- After the first login, future logins will be much faster regardless of whether the same or a different computer is logged into.
- Your desktop will be reset. This means any custom settings like your background images, icons or software preferences will go back to the default.
- When possible, we recommend planning for this extended login time and arriving early to set up computers as needed.

If you're unable to log in or it's taking more than 5 minutes to log in, please notify an OAL employee or report it to Help Desk Central at helpdesk@tamu.edu or 979.845.8300.
Aug 25, 14:03 CDT

Investigating - Administrators are reporting an issue with OAL logins, where users are experiencing slow login times.
Aug 25, 12:07 CDT

TTDN - WTAMU-Dallas Circuit is Down

Resolved - The West Texas A&M University-Dallas redundant circuit is now fully restored. If you have any further issues regarding this incident, please report them to Help Desk Central at 979-845-8300, or by email at helpdesk@tamu.edu.
Aug 27, 06:12 CDT

Identified - Engineers have identified the issue as a fiber cut. There is currently no estimated time to resolution.
Aug 26, 16:13 CDT

Investigating - The West Texas A&M University-Dallas redundant circuit is currently down. Engineers are investigating the issue. Primary services are operational via backup path.
Aug 26, 14:24 CDT

Aug 26, 2025

Network Latency Issues

Resolved - Network engineers have determined this issue is resolved as of 11:30am and continued to monitor network stability throughout this event. Please report any further issues to Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Aug 26, 16:30 CDT

Update - Admins are continuing to investigate and require additional testing under the load of Monday's network traffic to isolate the issue. Further communications on this issue to be made by Monday afternoon.
Aug 24, 17:02 CDT

Update - Contractor that is responsible for the Kyle field interfaces is looking into the issue. No ETA
Aug 23, 16:48 CDT

Update - The workstation speed tests showed no issue. The vendor who configured the Kyle Field network is being contacted.
Aug 23, 16:12 CDT

Update - We are continuing to investigate this issue.
Aug 23, 15:42 CDT

Investigating - We have received reports of latency issues between Kyle Field and the Bright Football Complex. Network technicians have been dispatched and will be investigating the scope and cause of the outage. More details will be posted as they are gathered.

If you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 23, 15:36 CDT

TransAct Application Outage

Resolved - The issue with TransAct was determined to be fully resolved as of 08/24 at 8:30 AM. Admins continued to monitor this event throughout the weekend, and found no further degradation of the service.

If any further issues with TransAct arise, please report them to Help Desk Central by phone at 979-845-8300, or by email at helpdesk@tamu.edu.
Aug 26, 11:59 CDT

Update - Admins have confirmed that there were no dining dollars-related denied transactions on August 23rd. Admins will continue to monitor this service.

If you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 24, 08:42 CDT

Update - Admins have confirmed that the fix implemented yesterday is operating as intended as of 9:40 AM. No additional errors have been reported since this fix. Admins will continue monitoring this incident.

If you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 23, 09:44 CDT

Monitoring - Admins have implemented a fix and have confirmed with the vendor that all Point of Sale systems are operating as intended as of 7:38pm. Technology Services will continue to monitor for incidents that may be related to this issue, however if you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 for continued assistance.
Aug 22, 19:52 CDT

Update - Point of Sale systems are beginning to be restored across campus, however other systems may still currently be impacted by the outage. Current ETR is 8pm.
Aug 22, 19:04 CDT

Investigating - The TransAct application, specifically associated with Dining point-of-sales systems, is currently experiencing a service outage. Application Administrators are currently engaged with vendor support to resolve this issue. Current ETR is 8pm.

If you have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 22, 18:29 CDT

Power Outage - Business Management Services Building (Building #3099)

Resolved - Power has been restored and network devices are back online. If you have any further issues regarding this incident, please report them to Help Desk Central at 979-845-8300, or by email at helpdesk@tamu.edu.
Aug 26, 08:54 CDT

Investigating - Administrators are reporting a power outage in the Business Management Services Building (building 3099), per College Station Utilities. More information about this event can be found at https://outages.cstx.gov/
Aug 26, 08:27 CDT

Aug 25, 2025

Navigate Login Issue

Resolved - This incident has been resolved.
Aug 25, 10:35 CDT

Monitoring - A fix has been implemented and the website is currently accessible. We will continue to monitor this issue.
Aug 25, 09:31 CDT

Identified - The issue has been identified as a vendor-sided issue. Administrators are working with the vendors on the issue. There is currently no estimated time of resolution at this point.
Aug 25, 09:23 CDT

Update - We are continuing to investigate this issue.
Aug 25, 09:20 CDT

Investigating - Administrators have received reports from users of the following error when trying to login to Navigate:

"We apologize, but the application is having some technical issues and is unable to complete your request. Please try again, or contact your IT help desk for assistance."

Administrators are currently investigating the issue, and will update with new changes.
Aug 25, 09:02 CDT

2 network devices down at well field pump station

Resolved - This incident has been resolved.
Aug 25, 05:11 CDT

Monitoring - Both devices have come back up. We will continue monitoring.
Aug 25, 01:18 CDT

Investigating - Network monitors have reported two devices down at building 0817 (Well Field Pump Station). Support teams have been paged and are investigating the issue.
Aug 25, 00:47 CDT

Aug 24, 2025

Aug 23, 2025

Power pole replacement at RELLIS

Resolved - The utility pole has been replaced. All affected devices came back up as of 10:23 AM and have been stable.
Aug 23, 15:42 CDT

Update - We are continuing to work on a fix for this issue.
Aug 23, 07:36 CDT

Identified - Networking personnel have identified the cause as the replacement of a power pole in the area. Power is currently down to the affected buildings.
Aug 23, 07:35 CDT

Investigating - Network devices at the Apiary (bldg 6884) and TEEX ITSI offices (bldg 7900) have been affected. Support teams have been notified and are investigating.
Aug 23, 07:27 CDT

Aug 22, 2025

Authentication Degradation with NSF

Resolved - Implemented workarounds continue to support successful logins. If you continue to experience issues with accessing or logging in to NSF, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 22, 16:28 CDT

Monitoring - A workaround has been implemented. Research.gov authentication is being monitored.
Aug 18, 10:30 CDT

Update - A workaround for the NSF InCommon authentication issue is being implemented in the TAMU staging IDP today and is planned for deployment to the production IDP on Monday 8/18 while NSF continues to work on resolving the issue.
Aug 14, 18:36 CDT

Update - TAMU and NSF support teams continue to investigate the underlying root cause.
Aug 12, 15:36 CDT

Update - TAMU and NSF support teams continue to investigate the underlying root cause.
Aug 11, 13:30 CDT

Update - TAMU and NSF support teams continue to investigate the underlying root cause.
Aug 8, 12:40 CDT

Update - TAMU and NSF support teams continue to investigate the underlying root cause.
Aug 7, 17:01 CDT

Update - TAMU and NSF support teams continue to investigate the underlying root cause.
Aug 7, 12:59 CDT

Update - Work is ongoing in conjunction with NSF support to resolve the underlying InCommon authentication issue; meanwhile, NSF support has pointed out that resources can still be accessed using login.gov or NSF credentials. Authentication using these methods is recommended until the InCommon issue is resolved.
Aug 6, 16:19 CDT

Identified - We are currently experiencing a narrowly-scoped authentication degradation between Texas A&M University (TAMU) and the National Science Foundation (NSF) services, specifically impacting users attempting to authenticate to the NSF site (research.gov) using NetID via federated InCommon(org) credentials. Technicians are in contact with NSF IDM support and are investigating the issue.
Aug 6, 13:21 CDT

Zoom Services degradation

Resolved - This incident has been resolved.
Aug 22, 14:07 CDT

Update - Zoom resolved these issues, including the cloud recording processing delays that were occurring.
Aug 22, 14:01 CDT

Monitoring - Issue with Zoom Services

New incident: Identified

We have identified service degradation with multiple Zoom services. Zoom has updated with the following information:
--
Monitoring - We have resolved the service degradation with multiple Zoom services. We will continue to monitor & provide updates as soon as there is more information to share.
--
Their status site does indicate that several Zoom Meetings features are still under degradation. More information regarding this issue can be found on zoomstatus.com

Components affected

Zoom CX - Global - Zoom Contact Center
Zoom Events
Zoom Mail - Calendar
Zoom Mail - Mail
Zoom Meetings - Zoom Meetings
...and 22 more components.
Aug 21, 13:34 CDT

TTDN - TDEM Ft Worth is Down

Resolved - Administrators have confirmed that this was a vendor-side equipment failure, which has now been resolved.
Aug 22, 09:35 CDT

Monitoring - This circuit has returned and remained stable. Admins continue to monitor and are awaiting a reason for this outage from AT&T.
Aug 22, 08:45 CDT

Update - We are continuing to investigate this issue.
Aug 22, 08:25 CDT

Investigating - A WAN circuit between the TAMU main campus and Fort Worth is down, according to network monitors. No impact is expected.
Aug 22, 00:35 CDT

Adobe Document Cloud

Resolved - This incident has been resolved.
Aug 22, 08:05 CDT

Investigating - Adobe has reported a degradation with Document Cloud services.

Today 2:51 PM (CDT)
Impact scope: Some customers are impacted.
Services impacted: Acrobat for Chrome(Acrobat for Chrome (Browser Extension)), Document Cloud Services(Document Cloud Storage, User and Subscription Management)

Adobe Cloud Indesign also appears to be affected.

See https://status.adobe.com/ for more information.
Aug 21, 15:02 CDT

Server Error Accessing Multiple Tamu.edu Websites

Resolved - This incident has been resolved.
Aug 22, 00:03 CDT

Monitoring - Administrators have confirmed that all affected websites are now operational again. Administrators will continue to monitor the stability of these sites. Known websites that were affected include:

bulkmail.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
cert.tamu.edu
u.tamu.edu
tamudirect.tamu.edu
getinvolved.tamu.edu
mqs.tamu.edu
software.tamu.edu

If problems persist, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 21, 10:04 CDT

Investigating - Administrators have received new reports of additional websites that are unavailable with the same "500 - Internal Server Error", including neoweb.tamu.edu. Administrators are currently investigating.
Aug 21, 09:47 CDT

Update - We are continuing to monitor for any further issues.
Aug 21, 08:34 CDT

Monitoring - Administrators have received reports of receiving a "500 - Internal Server Error" when attempting to access neoweb.tamu.edu at 8:09AM. Administrators have since reported that all services have returned to normal status and will continue monitoring the service.
Aug 21, 08:33 CDT

Aug 21, 2025

Zoom Services are currently experiencing a degradation

Resolved - This incident has been resolved.
Aug 21, 15:27 CDT

Monitoring - Zoom has restored services for this issue.
Aug 21, 15:24 CDT

Update - Zoom updated with the following information:
--
Monitoring - We have resolved the service degradation with multiple Zoom services. We will continue to monitor & provide updates as soon as there is more information to share.
--
Their status site does indicate that several Zoom Meetings features are still under degradation, however.
Aug 21, 14:21 CDT

Identified - Issue with Zoom Services

New incident: Identified

We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

Components affected

Zoom CX - Global - Zoom Contact Center
Zoom Events
Zoom Mail - Calendar
Zoom Mail - Mail
Zoom Meetings - Zoom Meetings
...and 22 more components.
Aug 21, 13:34 CDT

Code Maroon System Update

Completed - The scheduled maintenance has been completed.
Aug 21, 10:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:00 CDT

Scheduled - Begin Time: 08/21/2025, 9:00AM
End Time: 08/21/2025, 10:30AM

Details of Maintenance: A software update will be applied to the Code Maroon alerting system production servers.

Impact to Users: The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 296585
Aug 18, 14:34 CDT

Aug 20, 2025

Instructure Maintenance with SCORM in Canvas

Completed - The scheduled maintenance has been completed.
Aug 20, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 17:00 CDT

Scheduled - The vendor will be conducting a brief emergency maintenance event on your Canvas SCORM instance: August 20th, 2025 at 05:05 UTC. Due to the urgent nature of this event, it will take place outside of the scheduled maintenance windows.

We apologize for any inconvenience this may cause. An interruption of up to 15 minutes is expected, during which users may be unable to access Canvas SCORM.
Aug 20, 16:26 CDT

Zoom - Cloud Recording Processing Delays

Resolved - Resolved - This incident has been resolved.
Aug 20, 13:53 PDT
Aug 20, 16:03 CDT

Monitoring - Monitoring - We have resolved the issue causing cloud recording processing times to be delayed. We will continue to monitor and provide updates as we have them.
Aug 20, 2025 - 13:16 PDT

Identified - We have identified the issue causing cloud recording processing times to be delayed. We will continue to provide updates as we have them.
Aug 20, 2025 - 12:53 PDT

Investigating - We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.
Aug 20, 2025 - 10:22 PDT
Aug 20, 15:54 CDT

it.tamu.edu websites

Resolved - This incident has been resolved.
Aug 20, 09:17 CDT

Investigating - We are experiencing redirect issues with the it.tamu.edu microsites. The web team is actively working to restore full functionality.
Aug 18, 08:09 CDT

Instructure Maintenance with SCORM in Canvas

Resolved - The vendor will be conducting a brief emergency maintenance event on your Canvas SCORM instance: August 20th, 2025 at 05:05 UTC. Due to the urgent nature of this event, it will take place outside of the scheduled maintenance windows.

We apologize for any inconvenience this may cause. An interruption of up to 15 minutes is expected, during which users may be unable to access Canvas SCORM.
Aug 20, 00:00 CDT

Aug 19, 2025

Tarleton State University South West Metro Fort Worth is down

Resolved - The campus is back online, resolving.
Aug 19, 12:22 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 12:17 CDT

Update - The circuit provider is investigating.
Aug 19, 11:42 CDT

Investigating - Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Aug 19, 10:44 CDT

Aug 18, 2025

Password Reset Issues

Resolved - Campus Members may receive the notification that an error has occurred while attempting to reset their passwords. Admins are aware of this issue and have implemented a fix that should resolve this for users currently looking to reset their passwords.

If you have additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Aug 18, 21:00 CDT

OAL Windows Devices - Monthly Windows Updates

Completed - The scheduled maintenance has been completed.
Aug 18, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 CDT

Scheduled - A number of Microsoft updates for workstations in the Open Access Labs and Instructional Media Services locations have been approved for installation and will be released Friday, August 15th, by the OAL LAN Systems Support group. The updates consist of security patches for Windows, Office, and Internet Explorer. Computers are scheduled to check for and apply automatically at 5:00AM every day, so all computers will install their patches early Saturday morning and reboot.

ChangeID: 306554
Aug 12, 09:03 CDT

VoIP Phones Unable to Make Outbound Calls

Resolved - Administrators have confirmed that the VoIP degradation has been resolved by the vendor.
Aug 18, 14:35 CDT

Identified - Administrators have identified the issue and found it to be on the vendor's side. There is currently no estimated time of resolution.
Aug 18, 14:21 CDT

Investigating - Campus members may experience an “Invalid Number” message when calling a cellphone number from their campus phone. Administrators are actively working with the vendor to investigate the root cause. If you are experiencing this issue, please email tcom-request@tamu.edu with the campus phone number you are dialing from and the cell phone number you are attempting to call.
Aug 18, 10:54 CDT

Degradation in email routing within TDX-Incoming email addresses

Resolved - Technology Services has addressed all outstanding emails and has been actively monitoring all mailboxes for ticket creation. The IT Service Management Office will continue to monitor and adjust for any emails that do not behave as expected. A full review of routing rules and architecture will be performed to ensure the issue does not arise again.

If you are still experiencing any issues or have any further questions, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Aug 18, 12:45 CDT

Update - Technology Services has identified and reached out to all 242 customers affected by this issue. Any affected campus members with outstanding requests will have their tickets prioritized.

Active monitoring of the TeamDynamix ticket ingestion email addresses has been established, the root cause investigation is still ongoing.
Aug 12, 13:59 CDT

Monitoring - The Technology Services Service Management Office was recently made aware of an issue within Exchange mailboxes supporting TeamDynamix that affected a percentage of email requests being read into TeamDynamix. These emails did not generate a ticket as expected and, therefore, were not addressed. This issue appears to have affected approximately 500 tickets. The Service Management Office has begun actively monitoring the incoming mailboxes for any additional issues.

The issue appears to be isolated to the Technology Services TeamDynamix application and does not impact our other Campus partners utilizing TeamDynamix for departmental enterprise service management work.

While the team is looking into the cause of this issue, we are actively working to respond to and address the unresolved requests. As a result, Technology Services teams may start seeing these older requests routed to their ticket queues. These support requests should be treated as high priority, as we seek to address and resolve them as quickly as possible. The team will be focusing on requests made within the last 30 days and then those received more than 30 days ago.
Aug 8, 17:13 CDT

Update - Investigations continue by admins and the Service Management Office.
Aug 8, 16:00 CDT

Update - Admin investigations are still ongoing.
Aug 8, 14:49 CDT

Update - We are continuing to investigate this issue.
Aug 8, 10:32 CDT

Update - We are continuing to investigate this issue.
Aug 8, 10:20 CDT

Investigating - Teamdynamix is experiencing an intermittent issue in routing some email requests to the correct service groups. Admins are currently investigating. An estimated time to resolution may be made available once impact is assessed.
Aug 8, 10:10 CDT

Test for email and sms sending to subscribers

Resolved - This incident has been resolved.
Aug 18, 10:51 CDT

Update - We are continuing to investigate this issue.
Aug 18, 10:50 CDT

Investigating - This is a test. No action needed
Aug 18, 10:39 CDT

Install updated VPN client software on connect.tamu.edu

Completed - The scheduled maintenance has been completed.
Aug 18, 05:41 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:00 CDT

Scheduled - Begin Time: 08/18/2025 4:00 AM
End Time: 08/18/2025 6:00 AM

Details of Maintenance: The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login.

Impact to Users: Active VPN sessions will not be affected. The VPN software client will be updated the next time users login.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 310135
Aug 13, 17:05 CDT

Aug 17, 2025

Aggieworks ReADY and AiM Maintenance

Completed - The scheduled maintenance has been completed.
Aug 17, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 12:00 CDT

Scheduled - Begin Time: 08/17/2025, 12:00 PM
End Time: 08/17/2025, 5:00 PM

Details of Maintenance: New security, database, and certificate updates will be administered during this maintenance window.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 308289
Aug 14, 15:33 CDT