TAMU App Unavailable
Identified - Users have reported a "Connection failed. Retrying..." error that continues to loop when attempting to access the TAMU App on both iOS and Android devices. Administrators have already identified the issue and are in the process of implementing a fix.
Sep 21, 2025 - 13:43 CDT
OAL Printers Load Balancing Maintenance
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 15, 2025 - 11:12 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 2025 - 20:00 CDT
Scheduled - Begin Time: 09/12/2025, 8:00PM
End Time: 09/23/2025, 8:00AM

Details of Maintenance: The OAL administrative team will be updating the Pharos servers to load balance the AggiePrint Servers. The team will be updating the printers to be managed across several servers in order to improve performance during peak usage periods.

Impact to Users: There should be no impact to the customers and all devices will remain operational through the change period.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 352958
Sep 12, 2025 20:00 - Sep 23, 2025 08:00 CDT
Core Services Operational
Campus Email ? Operational
Canvas ? Operational
Duo Multi-Factor Authentication ? Operational
Google Apps ? Operational
Howdy ? Operational
Microsoft 365 ? Operational
NetID Authentication ? Operational
TAMU Campus Internet Connectivity ? Operational
Phones and Cellular ? Operational
Zoom ? Operational
Administrative & Business ? Operational
Adobe Sign ? Operational
Aggie Educators Portal ? Operational
Aggie Schedule Builder ? Operational
AggieWorks ? Operational
Applicant Information System (AIS) ? Operational
Bill Payment Suite ? Operational
Camera Systems and Door Access ? Operational
FileX ? Operational
Financial Aid Portal ? Operational
Laserfiche ? Operational
Meal Plans Portal ? Operational
Parking and Transportation Services ? Operational
TouchNet / Billpay ? Operational
Communication & Collaboration ? Operational
Cable TV, IPTV ? Operational
Code Maroon ? Operational
Listserv ? Operational
Slack ? Operational
Infrastructure ? Operational
Data Center Services ? Operational
Enterprise Backup Solutions ? Operational
GitHub ? Operational
Private Cloud Services ? Operational
Public Cloud Services ? Operational
Radio - 800 MHz Radio System Operational
TTDN ? Operational
Virtual Private Network (VPN) ? Operational
IT Professional Services ? Operational
Axonius Asset Management ? Operational
Elastic Security Platform ? Operational
Service.tamu.edu ? Operational
TLS Certificate Issuance Operational
Teaching and Learning ? Operational
Aggie Virtual Desktop ? Operational
Computer Labs and AggiePrint ? Operational
MediaSite Operational
Modern Campus Operational
Qualtrics ? Operational
General Services ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Legacy domain removal for Technology Services websites Sep 18, 2025 16:16 - Oct 3, 2025 16:16 CDT

The following deprecated domains will be removed from DNS on September 26, 2025. Please update any bookmarks or links that might use these domains to the appropriate destination on https://it.tamu.edu/.

coms-demo.tamu.edu
coms.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
fightback.tamu.edu
gomobile.tamu.edu
itforum.tamu.edu
mystery.tamu.edu
pcrepair.tamu.edu
texaspipes.tamu.edu
whatsyourstatus.tamu.edu
keeptraditionsecure.tamu.edu
keeptraditionssecure.tamu.edu
footballfever.tamu.edu

Change ID: 357295
Posted on Sep 18, 2025 - 16:15 CDT

CODE Maroon Mitel Revolution Software Upgrade Oct 13, 2025 09:00-10:30 CDT

Begin Time: 10/13/2025, 9:00AM
End Time: 10/13/2025, 10:30AM

Details of Maintenance: The Code Maroon alerting system will undergo Planned maintenance on Monday, 10/13/25, from 9:00a-10:30a to apply software updates to production servers.

Impact to Users: The Code Maroon alert system will remain operational throughout the maintenance window, and the Code Maroon registration process will remain online during this maintenance.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 347760
Posted on Sep 11, 2025 - 15:33 CDT
Sep 21, 2025
Solidworks License Error
Resolved - This issue has been resolved. Please report any further issues to Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Sep 21, 21:03 CDT
Investigating - There is a service disruption to the SolidWorks License Servers. Campus members will receive an error that a license is not available and will not be able to launch SolidWorks and PDM applications. This will impact SolidWorks applications on the Aggie Virtual Desktop, OAL Systems and University Computer Labs.
Sep 21, 18:36 CDT
Monthly AggieWorks Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 13:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 12:00 CDT
Scheduled - Begin Time: 09/21/2025, 12:00PM
End Time: 09/21/2025, 4:00PM

Details of Maintenance: Administrators will be performing routine security and database updates to the AggieWorks service.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facility issues to the Facilities Services Communications Center using the information provided on the maintenance page.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 360829
Sep 18, 15:21 CDT
Wireless networking outage at the Southside Recreation Center
Resolved - Administrators have confirmed that the network for the Southside Rec is stable. Users are able to connect to all wireless and wired connections.
Sep 21, 08:39 CDT
Investigating - Currently there is an outage of wireless networking (Wi-Fi) at the Southside Rec Center. The wired connection used by Rec Center staff is up and running. Technicians have been paged and the cause of the outage is currently being investigated. No ETR is currently avaliable.
Sep 20, 18:11 CDT
MAINTENANCE: Core 400GbE Backbone Turn-up - Houston <> Austin.
Completed - The scheduled maintenance has been completed.
Sep 21, 04:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:01 CDT
Scheduled - OTS Engineers will be replacing the Austin <> Houston 3x100GbE backbone with a single 400GbE lit service. This will cause a minor interruption of traffic flows to/from Austin to Houston - All traffic will re-route via Dallas <> College Station path. Work is expected to take about 15-20 minutes; however, we are reserving 4 hours in case of difficulty.


Scheduled Start: September 21, 2025 00:01

Scheduled End: September 21, 2025 04:00

For any questions regarding this event please call The University of Texas System Office of Telecommunication Services Network Operation Center at (512) 471-8530 or email trouble@ots.utsystem.edu

TDX#355042
Sep 12, 15:06 CDT
Sep 20, 2025
WCDC Planned Power Maintenance
Resolved - All branch circuits are now energized and power distribution status is validated at all endpoints. Maintenance is complete.
Sep 20, 19:32 CDT
Update - Maintenance is still proceeding ahead of schedule. Expecting to re-energize and begin verifying voltage within an hour. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 13:09 CDT
Update - Maintenance is proceeding ahead of schedule. Process is more than 50% complete. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 10:54 CDT
Update - Maintenance is proceeding as scheduled. Administrators are continuing to monitor the stability of all dependent services.
Sep 20, 08:50 CDT
Identified - West Campus Data Center will be conducting power maintenance between 6AM-8PM.

Reference change: 350344
Sep 20, 06:20 CDT
sso.tamus.edu Outage
Resolved - Administrators have confirmed that sso.tamus.edu is back up and fully operational again.
Sep 20, 15:37 CDT
Update - Administrators are continuing to work on the fix for the service. There is no current estimated time of resolution.
Sep 20, 11:45 CDT
Update - Administrators are in the process of implementing a fix for this service. There is no current estimated time of resolution.
Sep 20, 09:11 CDT
Identified - This outage was caused by WCDC electrical work. Admins are investigating and working to restore service.
Sep 20, 07:16 CDT
Laserfiche Database Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 10:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 CDT
Scheduled - Begin Time: 09/19/2025, 8:00PM
End Time: 09/20/2025, 8:00PM

Details of Maintenance: Administrators will be performing server maintenance on the Laserfiche database during this change window.

Impact to Users: Users will be unable to access Laserfiche during this time.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 350434
Sep 11, 15:46 CDT
Electrical Outage for Horse Barn and TVMC
Completed - The scheduled maintenance has been completed.
Sep 20, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 CDT
Scheduled - Date: 09/20/2025
Time: 7am-10am

UES has requested an electrical outage for the buildings listed below. The purpose is to replace an electric meter.

1466 Horse Barn
1008 TVMC-Barn No 3
0992 TVMC-Experimental Animal Building
Sep 16, 11:31 CDT
TTDN - TAMU WCDC Dallas Consolidated circuit is down
Resolved - The circuit is now up, so the issue is resolved.
Sep 20, 06:04 CDT
Update - Network monitors show that this circuit did not come back up after maintenance. Support teams have been paged and are investigating.
Sep 20, 05:22 CDT
Monitoring - Additional maintenance is scheduled from 12-5AM 09/20/2025.
Sep 19, 06:35 CDT
Identified - Support staff have confirmed that this is due to a maintenance. CCI is going to have a maintenance today (ending at 5am) and tomorrow morning from 12-5am.
Sep 19, 02:17 CDT
Update - We are continuing to investigate this issue.
Sep 19, 01:33 CDT
Investigating - Network monitors have reported that this circuit between the West Campus Data Center (WCDC) and Dallas is presently down. Support teams have been notified and are investigating the issue.
Sep 19, 01:33 CDT
Consolidated Communications - Maypearl Tx
Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 13, 12:06 CDT
Scheduled - Consolidated Communications will be performing a fiber maintenance for slack on OPGW required by Oncor.

Date/Time: 09/20/2025 12:00 AM CT - 09/20/2025 05:00 AM CT

Type: Fiber Maintenance
Impact: Service Impacting
Location: Maypearl, TX

Circuits Impacted:
11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843
11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TEXAS 77843

Service Impact: Your connection may experience an interruption up to 5 hours during the maintenance window.

Consolidated Communications Ticket: CM#52591
TDX: 355444
Sep 13, 12:00 CDT
Sep 19, 2025
Open Access Lab and University Audio Video Services Long Loading Times
Resolved - Administrators have monitored continued stability of user login times and have determined this event is resolved.

Please report any further issues to Help Desk Central at 979.845.8300 or helpdesk@tamu.edu
Sep 19, 11:25 CDT
Update - Administrators are continuing to see more improvements in the login times of the Open Access Labs and University Audio Visual Services devices. We will continue to monitor.
Sep 19, 08:20 CDT
Update - Administrators have continued to see an improvement in the login times of the Open Access Labs and University Audio Visual Services devices. We will continue to monitor the stability of this fix.
Sep 18, 15:48 CDT
Monitoring - Admins have deployed a fix and are continuing to investigate the root cause contributing to the long login times. Login times have improved and stabilized to expected levels, we will continue to monitor login times for campus members.
Sep 18, 11:53 CDT
Investigating - We have received reports that campus members are encountering long load times while logging into the Open Access Labs and University Audio Visual Services devices in Classrooms/Labs.

Reports began at 10:23am.

Admins are currently investigating this issue.

Updates will be posted as they are made available.
Sep 18, 10:55 CDT
Wireless Network Router Issue
Resolved - This incident has been resolved.
Sep 19, 09:25 CDT
Investigating - One of the routers that supports the wireless network had a hardware failure causing the wireless disruption this afternoon. Engineers are investigating the issue with the vendor. All services are running on the backup router now.
Sep 18, 18:00 CDT
Houston Fiber Migration
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CDT
Scheduled - SUBJECT: Cutover and traffic migration to new Houston fiber path

START TIME: Thursday, September 18th, 2025, 22:00 CT
END TIME: Friday, September 19th, 2025, 06:00 CT

AFFECTED:

Angelo State University
Blinn College (Cloud Connect at Houston)
ESC3
ESC5
ESC6
ESC14
ESNET
GTT
Internet2
MD Anderson
Odyssey Academy at Galveston
Odyssey Academy at Webster
OTS
SETG
SMU (Cloud Connect at Houston)
TACC LHCONE
TCC (SIP and Cloud Connect at Houston)
TCU (Cloud Connect at Houston)
Texas A&M at Victoria
Texas A&M TTVN/TTDN
TWU at Houston
TX-BB
UNT (Cloud Connect at Houston)
UT Arlington LHCONE
UT Arlington (Cloud Connect at Houston)
UT Dallas (Cloud Connect at Houston)
UTHSC-Tyler (SIP connection)
Wharton Junior College

DESCRIPTION:    LEARN engineers will be performing a cutover and migrating off legacy Houston RENOH fiber and onto a new Internet2 shared spectrum solution, which will also leverage new Nokia next-generation hardware.

The existing legacy hardware and fiber path will remain in place as a rollback contingency plan and will be decommissioned in a separate planned maintenance window in the future.

This planned maintenance may impact members and services in the Houston area. LEARN engineers expect the migration to be seamless, but members may experience a brief interruption in services due to convergence. LEARN is reserving the entire window for additional troubleshooting, isolation and rollback if needed.

LEARN Ticket Reference: 187870
Sep 8, 13:16 CDT
Consolidated Communications Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 CDT
Scheduled - Consolidated Communications has scheduled fiber maintenance that will impact the TAMU 3x100G connection from CS to Dallas on Sept. 19. All campus traffic should reroute through Houston during this maintenance period.

Maintenance Date/Time:
09/19/2025 12:00 AM CT - 09/19/2025 05:00 AM CT

Circuits Impacted:

11/KGXS/069355//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843
11/KUGN/115402//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843
11/KGXS/069354//CCES/ - 474 AGRONOMY RD COLLEGE STATION TX 77843


Consolidated Communications Ticket: CM#52588
Sep 12, 14:23 CDT
Sep 18, 2025
Power Outage Affecting West Campus Library (BLD #1511)
Resolved - This incident has been resolved.
Sep 18, 15:55 CDT
Update - All power and network switches in Building 1511 have remained operational without interruption for the last three plus hours. We will continue to monitor.
Sep 18, 14:47 CDT
Identified - The following building was known to be affected by a power outage near West Campus Library. This building may experience reduced or no network connectivity while problems persist.

West Campus Library (BLD #1511)

Additional information will be provided as updates become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 18, 11:14 CDT
Degraded performance for Neoweb
Resolved - This incident has been resolved.
Sep 18, 08:39 CDT
Update - We are continuing to monitor the situation.
Sep 17, 15:12 CDT
Monitoring - This issue seems to have stabilized, we are continuing to monitor the situation
Sep 16, 15:27 CDT
Update - We are continuing to investigate this issue.
Sep 16, 13:14 CDT
Investigating - Users have reported slower-than-normal response times and "500 Internal Server" errors when attempting to navigate neoweb.tamu.edu. Administrators are currently investigating the issue.
Sep 16, 13:13 CDT
Sep 17, 2025
TTDN- Health Science Center Cooper Clinic Dallas Circuit is Down
Resolved - This incident has been resolved.
Sep 17, 09:58 CDT
Identified - Vendor technicians (AT&T) have made a major incident notification related to this outage, and stated that technicians have been dispatched, with an estimated time to repair of 2:00 PM CDT.
Sep 17, 07:24 CDT
Investigating - Health Science Center Cooper Clinic Dallas is down. Engineers are aware and investigating the issue.
Sep 17, 02:39 CDT
Infoblox - Revert Hotfix
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 CDT
Scheduled - Begin Time: 09/16/2025 10:00 PM
End Time: 09/16/2025 11:59 PM

Details of Maintenance: The hotfix applied in change 350110 needs to be reverted. The hotfix appears to have adversely affected the general production DNS services.

Admins will revert the hotfix and restart the Infoblox appliances.

There will be a 10 minute outage for the API and GUI interfaces as the primary Grid master appliance restarts. This outage will be at the beginning of the maintenance window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 359497
Sep 16, 21:47 CDT
Sep 16, 2025
Possible Network Degradation at building 1084 West Campus Switching Station
Resolved - This incident has been resolved.
Sep 16, 07:38 CDT
Investigating - There is a possible Network Degradation at the West Campus Switching Station, Engineers are aware and is investigating this issue.
Sep 16, 04:08 CDT
Sep 15, 2025
Degraded Website Performance
Resolved - After further monitoring, administrators have confirmed that this issue has been resolved.
Sep 15, 15:47 CDT
Monitoring - Administrators have implemented a fix that has resolved the issue. Administrators will continue to monitor the results of this fix.
Sep 15, 13:56 CDT
Investigating - Users have reported slower-than-normal response times and "500 Internal Server" errors when attempting to navigate neoweb.tamu.edu and gateway.tamu.edu. Administrators are currently investigating the issue.
Sep 15, 12:01 CDT
OAL Print Issue
Resolved - Administrators have confirmed that this issue has been resolved.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 15, 11:12 CDT
Monitoring - Admins believe the errors should be resolved at this time, however, if you experience continued issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 9, 23:52 CDT
Investigating - Some campus members are reporting receiving an "Authentication Error" message while attempting to access/use OAL Printers on campus. Admins are currently investigating and more updates will be provided as they become available.

If you have any additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Sep 9, 22:34 CDT
Axonius Storage Type Change
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 CDT
Scheduled - Begin Time: 9/14/25 12:00 AM
End Time: 9/14/25 11:59 PM

Details of Maintenance: Axonius will be migrating all of its hosted instances to a new storage solution.

Impact to Users: Axonius is expected to be down for 5-10 hours, but 24 hours have been reserved for the change. Users should prepare for downtime during this period.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 344795
Sep 5, 08:53 CDT
Sep 14, 2025
Sep 13, 2025
Infoblox DNS Hotfix
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 CDT
Scheduled - Begin Time: 09/13/2025, 12:00 AM
End Time: 09/13/2025, 2:00 AM

Details of Maintenance: Administrators will be restarting the Infoblox servers to perform a hotfix related to a current DNS issue.

Impact to Users: Users will experience a brief outage of both the GUI and API interfaces near the beginning of the maintenance window. Outside of the restart, IT professionals will not see any impact on DNS or DHCP services.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 350110
Sep 12, 14:38 CDT
Sep 12, 2025
Aggieworks/AIM Service Interuptions
Resolved - The issue is resolved. If you have any issues please contact Help Desk Central at 979.845.8300
Sep 12, 17:56 CDT
Investigating - There is a network degradation in the facilities services building(1156) which may be causing service interruptions for Aggieworks/AIM. Engineers are investigating and there is no estimated time to resolution.
Sep 12, 17:15 CDT
CODE Maroon SMS Registration is currently unavailable.
Resolved - This incident has been resolved.
Sep 12, 11:12 CDT
Monitoring - The vendor has restored registration services. They have stated full restoration should be completed by 10:30am.
Sep 12, 10:50 CDT
Investigating - “The Code Maroon registration process on the web site https://codemaroon.tamu.edu is currently unavailable for customers wanting to register their SMS device to receive alerts from CODE Maroon, HECM Alert, HSC Alert, LAW Alert, or RELLIS Alert. The vendor is working to resolve the issue. The vendor has no estimate at this time of when the issue will be resolved.”
Sep 12, 08:04 CDT
Sep 11, 2025
Degraded performance in Confluence and Jira for Microsoft Edge users
Resolved - This issue has stabilized, if you have any additional questions, please reach out to Help Desk Central.
Sep 11, 11:37 CDT
Monitoring - The vendor has identified the root cause of the Microsoft Edge tracking prevention issue and has mitigated the problem. Admins will continue to monitor performance closely.

While this issue has been mitigated, it will not be officially resolved until Microsoft pushes the next update for Microsoft Edge scheduled for September 18th.

If you experience additional problems, please reach out to the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued support.
Sep 11, 00:06 CDT
Investigating - We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.

The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.

Recommended Workarounds:
- Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge.
- Alternatively, add an 'Exception' for the URL you use to access Atlassian products.
- Use a different browser, such as Chrome, Firefox, or Safari.

This issue only affects Microsoft Edge. Other browsers are not affected by this issue.
Thank you for your patience as we work through this issue. We'll provide updates as they become available.
Sep 10, 14:04 CDT
Deploy updated VPN client software on connect.tamu.edu
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 CDT
Scheduled - Begin Time: 09/11/2025 4:00 AM
End Time: 09/11/2025 6:00 AM

Details of Maintenance: The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login.

Reason for change: This release patches security vulnerabilities and bug fixes in accordance to university IT policies.

Impact to Customers: Active VPN sessions will not be affected. The VPN software client will be updated the next time users login.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 347452
Sep 10, 19:47 CDT
Linux Server Patching
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 CDT
Scheduled - Date: Wednesday, September 10, 2025
Time: 8 PM - 11:59 PM
Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted.
Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Note: All servers listed are required to be patched without exception. No server should be excluded or deferred from the patching process.

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu
Sep 8, 13:51 CDT
Sep 10, 2025
Archibus Production Feature and Resource Upgrade
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 CDT
Scheduled - Begin Time: 09/10/2025 6:00 PM
End Time: 09/10/2025 9:00 PM

Details of Maintenance: Administrators will be completing upgrades to expand Archibus features and reduce server lag and response time.

Impact to Users: Archibus users may experience a loss in service during this time.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 340991
Sep 4, 12:17 CDT
TTDN - Dallas Lumen Commodity ISP is Down
Resolved - This incident has been resolved.
Sep 10, 07:35 CDT
Investigating - TTDN - Dallas Lumen Commodity ISP has been reported down by network monitors. Support staff have been paged and are beginning to investigate.
Sep 10, 02:19 CDT
TTDN - HSC HMH Houston and Three other circuits are down
Resolved - This incident has been resolved.
Sep 10, 07:35 CDT
Investigating - Health Science Center Houston Methodist Hospital Houston circuit as well as , PSC Corpus Christi, TDEM EL Paso, TEEX SanAntonio, etamu Dallas Lumen Engineers are investigating the issue
Sep 10, 00:32 CDT
it.tamu.edu degradation
Resolved - After initial troubleshooting connection stabilized and confirmed connection is now working as expected
Sep 10, 02:32 CDT
Sep 9, 2025
Bulk Email Delivery Slow
Resolved - Issue is resolved. If you experience any issue with this matter, please contact Help Desk Central at 979.845.8300.
Sep 9, 21:20 CDT
Investigating - Currently bulk email delivery is being slowed. Admins are investigating.
Sep 9, 20:50 CDT
Minitlab Not Available on VOAL
Resolved - This incident has been resolved.
Sep 9, 14:35 CDT
Monitoring - Administrators have confirmed that the site Minitlab license has expired for VOAL and OAL instances. If access to Minitlab is required, a personal license can be purchased from https://tamu.onthehub.com/.

This personal license can be used to log in to Minitlab via the web, VOAL or OAL devices, or on a personal device with Minitlab installed.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Sep 5, 13:01 CDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025
Apply Quarterly Oracle Patches
Completed - The scheduled maintenance has been completed.
Sep 7, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 07:00 CDT
Scheduled - Begin Time: 09/07/2025 7:00 AM
End Time: 09/07/2025 11:00 AM

Description of Maintenance: Apply Oracle Quarterly Critical Patch on Axium Database.

Benefits: These are security patches that addresses vulnerabilities in the database.

Impact to Customers: The databases will be down for about an hour during this patching period.

Server(s) affected:
HIT-AXIUM-PROD.ad.tamhsc.edu
HIT-TRAIN-CLONE.ad.tamhsc.edu

Databases affected:
Axium

Impact to Customers: Axium will be down for about 2.5 hours during this time.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 340111
Sep 2, 19:30 CDT
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