TAMU Technology Services IT Status

DUO Login Loop for Users Logging into Classic or 2019 Outlook

Update - We are continuing to investigate this issue.
Mar 18, 2026 - 22:18 CDT

Update - Microsoft Office 2019, including Outlook 2019, reached its End of Support period in October 2025. Campus Members experiencing issues with their Outlook client are encouraged to update their personal devices to Microsoft 365 apps or use the web client at outlook.office.com. The installer for Microsoft 365 Apps can be found at the following URL: m365.cloud.microsoft/apps.

If you are experiencing this Outlook issue with a device owned and managed by the University, please reach out to your Departmental IT or reach out to Help Desk Central so that they may assist directing tickets to the right department. Departmental IT will have the means to either install Microsoft 365 Apps for enterprise (which will allow for continued Outlook Classic use) or Office 2024 LTSC.

All clients older than the 2021 versions should be replaced or updated to ensure continued compatibility with Multi-Factor Authentication services.

If you have additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Mar 18, 2026 - 22:17 CDT

Investigating - Campus Members have reported encountering a DUO Login Loop when attempting to log into their Desktop Outlook Applications. Despite successful authentication with credentials and approving the DUO push notification received, the prompt for verification may appear again.

Admins are investigating the cause behind this behavior. If you are experiencing issues relating to this specific event or wish to receive additional assistance, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Mar 18, 2026 - 22:05 CDT

Email notifications from Microsoft 365 Services Being Throttled

Investigating - User impact: Emails that are generated by interacting with products within Microsoft 365 may experience an indefinite delay when being sent to users.

More info:

The affected email notifications may include but are not limited to the following examples:
- File sharing email notifications for OneDrive for Business, or Microsoft 365 apps
- Site sharing email notifications for SharePoint Online
- News post notifications within SharePoint Online
- Comments, mentions in Office documents

Current status: Microsoft monitoring has detected unusual spikes in notification activity in your tenant. In order to protect users, our automated systems have disabled email notifications that are generated through interaction with products in Microsoft 365.

More information will be posted as it becomes available. If you believe you are experiencing troubles relating to this Microsoft Service Alert, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Additional information: If you are an administrator, you can see more details in the Microsoft 365 admin center regarding MO1255294
Mar 18, 2026 - 18:52 CDT

Outbound Mail Rejections

Update - Technology Services is aware of ongoing issues affecting email delivery to Microsoft consumer domains, including Outlook.com, Live.com, Hotmail.com, and MSN.com. This is a global issue impacting multiple organizations. Microsoft is actively investigating the cause.

According to Microsoft’s official announcement:

"We are aware of an issue that may result in certain IP addresses being temporarily rejected at higher rates. We are actively investigating the issue. Please continue to submit tickets if you are experiencing this problem."

As a result, messages sent to these domains may experience delays or temporary rejections. Our mail servers will continue to retry undelivered messages for up to five days. No action is required from users at this time. This issue is not unique to Texas A&M.

Administrators are in communication with Microsoft and are monitoring ongoing recovery efforts. We will provide additional updates as new information becomes available.
Mar 02, 2026 - 09:37 CST

Monitoring - After implementing a fix, administrators have confirmed that there has been significant improvement to delivery results of these services. Administrators are still working with the vendor at this time to determine the root cause of this issue. We will continue to monitor this service for stability and provide additional updates as they become available.

For questions or further assistance, please contact Texas A&M Technology Services – Help Desk Central at 979‑845‑8300 or helpdesk@tamu.edu.
Feb 27, 2026 - 15:38 CST

Investigating - Messages sent from our mail server to recipients on Outlook.com, Live.com, Hotmail.com, and Msn.com are currently being temporarily rate limited due to IP reputation. As a result, outbound emails to these addresses may be delayed in delivery. The system will continue retrying undelivered messages for up to 5 days. No user action is required at this time, but email delivery to Outlook.com, Live.com, Hotmail.com, and Msn.com may be impacted until reputation issues are resolved.

For questions or further assistance, please contact Texas A&M Technology Services – Help Desk Central at 979‑845‑8300 or helpdesk@tamu.edu.
Feb 25, 2026 - 08:25 CST

Core Services Degraded Performance

Campus Email Operational

Canvas Operational

Duo Multi-Factor Authentication Operational

Google Apps Operational

Howdy Operational

Microsoft 365 Degraded Performance

NetID Authentication Operational

TAMU Campus Internet Connectivity Operational

Phones and Cellular Operational

Zoom Operational

Administrative & Business Operational

Adobe Sign Operational

Aggie Educators Portal Operational

Aggie Schedule Builder Operational

AggieWorks Operational

Applicant Information System (AIS) Operational

Bill Payment Suite Operational

Camera Systems and Door Access Operational

FileX Operational

Financial Aid Portal Operational

Laserfiche Operational

Meal Plans Portal Operational

Parking and Transportation Services Operational

Flywire Operational

Communication & Collaboration Operational

Cable TV, IPTV Operational

Code Maroon Operational

Listserv Operational

Slack Operational

Infrastructure Operational

Data Center Services Operational

Enterprise Backup Solutions Operational

GitHub Operational

Private Cloud Services Operational

Public Cloud Services Operational

Radio - 800 MHz Radio System Operational

TTDN Operational

Virtual Private Network (VPN) Operational

IT Professional Services Operational

Axonius Asset Management Operational

Elastic Security Platform Operational

Service.tamu.edu Operational

TLS Certificate Issuance Operational

Teaching and Learning Operational

Aggie Virtual Desktop Operational

Computer Labs and AggiePrint Operational

MediaSite Operational

Modern Campus Operational

Qualtrics Operational

General Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2026

No incidents reported today.

Mar 18, 2026

TTDN - WTAMU-Dallas Circuit is Down

Resolved - This issue has been resolved. Fiber cut was repaired.
Mar 18, 22:13 CDT

Investigating - WTAMU-Dallas Circuit is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 18, 11:02 CDT

Engineering Storage Platform (COE-FS)

Completed - The scheduled maintenance has been completed.
Mar 18, 15:39 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 CDT

Scheduled - Please be advised that support teams will be performing online, vendor-guided emergency maintenance on the Engineering Storage platform (COE-FS) to address observed performance issues.

No further action is required.

Changes will begin by start of business Wednesday, March 17th and continue based on observed activity.
Mar 17, 18:27 CDT

TTDN - ETAMU-Mesquite is Down

Resolved - This circuit is now up and functionality has been restored
Mar 18, 15:03 CDT

Monitoring - Engineers have completed onsite repair and are verifying functionality of the network.
Mar 18, 14:30 CDT

Update - A ticket has been submitted to the provider. Provider is now investigating.
Mar 18, 11:04 CDT

Investigating - ETAMU-Mesquite is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 18, 10:23 CDT

Mar 17, 2026

Cloud Operations - Kion Upgrade Maintenance

Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 CDT

Scheduled - Start Time: Tuesday, March 17, 2026, at 08:00 PM
End Time: Tuesday, March 17, 2026, at 11:00 PM

Kion is being upgraded to a newer version on March 17th from 8PM to 11PM. Customers will have access to services during the upgrade.

If you have any questions, please contact Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.

CR: 603293
Mar 16, 12:47 CDT

AggieMap Recovery

Resolved - Administatros have confirmed that this maintenance is now complete
Mar 17, 14:38 CDT

Monitoring - Maintenance has concluded as of 12:50 AM, Aggie Maps is currently online and we will continue to monitor functionality.
Mar 17, 01:25 CDT

Identified - The AggieMap service will be temporarily unavailable while we perform maintenance to restore the system to a previous known working configuration. We apologize for the inconvenience and appreciate your patience.

More updates will be provided as they become available. If you have any questions or concerns in the meantime, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Mar 16, 19:08 CDT

Health Professionals Education Building Cellular Outage

Resolved - This issue has been resolved. HPEB Cellular DAS network is back in service.

Please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu if you have any additional questions or concerns.
Mar 17, 14:01 CDT

Investigating - There is a Cellular Distributed Antenna System outage at the HSC Highway 47 campus in the HPEB(#3700) building. Technicians are investigating this issue. There is no current ETR.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 17, 10:52 CDT

Mar 16, 2026

Mar 15, 2026

AggieWorks Monthly Maintenance

Completed - Change Completed.
Mar 15, 12:47 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CDT

Scheduled - Begin Time: 03/15/2026, 12PM
End Time: 03/15/2026, 6PM

Details of Maintenance: AggieWorks will be undergoing maintenance to apply important security updates to the service.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 596652
Mar 12, 08:24 CDT

Mar 14, 2026

No incidents reported.

Mar 13, 2026

Power Outage Affecting Several Buildings

Resolved - Power has been restored.
Mar 13, 21:02 CDT

Update - Most of the impacted buildings have had power and networking restored, however the power issue is still ongoing in several locations. Power and networking switches at Electron Beam Food Research Facility and School of Public Health - Classroom Building are still down.

UES does not have an ETR; we will provide an update by 5PM.
Mar 13, 14:58 CDT

Update - Utilities and Energy Services are still working to restore service in all buildings. Some of the buildings are back up. They estimate at least 1-2 more hours until completion, however.

A follow up to this issue will be provided by 3PM.
Mar 13, 12:49 CDT

Update - Utilities and Energy Services is still working to restore power to the area. There is still no estimated time to resolution.

A follow up to this issue will be provided before 1PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 13, 10:48 CDT

Update - Utilities and Energy Services is still working to restore power to the area. There is still no estimated time to resolution.

A follow up to this issue will be provided before 11AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 13, 09:29 CDT

Identified - We have confirmed reports of a power outage that is affecting several buildings across West Campus including:
-W.P Luse Foundation Building
-School of Public Health - Classroom Bldg.
-Testing and Characterization Facility
-2 Research Park
-1111 Research Parkway Bldg.
-Donald L. Houston Building
-Centeq Building
-Electron Beam Food Research Facility

Utilities and Energy Services is currently aware of the power outage and is currently working to restore services in the area. At this time there is no estimated time to resolution.

An update to this issue will be provided by 10AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 13, 08:33 CDT

TAMU Health No off-net calling in Dallas

Resolved - Outside calls are not coming in or going out at the TAMU Health sites in Dallas. I have reached out to AT&T about this. Internal calling is still working.
Mar 13, 18:30 CDT

Mar 12, 2026

Users Unable to Log into Microsoft Accounts After Password Reset

Resolved - We have received confirmation from administrators that the system has successfully synced all user data multiple times and this issue has now been resolved.

If you have any further questions or are still experiencing difficulties logging into your account, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 12, 14:58 CDT

Monitoring - Administrators have confirmed that a fix has been implemented and accounts are beginning to sync properly. We will continue to monitor this issue to ensure that users are able to access their accounts as normal.

We will provide another update to this issue before 4PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 12, 14:07 CDT

Update - We have received additional reports that have further clarified that this issue is currently affecting any user that has successfully changed their password within the past 12 hours. Any user, regardless of affiliation, that has recently changed their password will be unable to log in to services that use the Microsoft login.

We will provide another update to this issue before 2PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 12, 12:57 CDT

Identified - We have received reports that some former students are unable to log into their Microsoft accounts due to an error stating that "the username or password may be incorrect". Administrators have identified the issue as a problem with the password synching between AUTH and Entra and are working on a fix.

We will provide another update to this issue before 2PM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 12, 12:07 CDT

TTDN - WTAMU-Dallas Circuit is Down

Resolved - TX. Fiber crews has fixed the and restored the cut fiber that was affecting WTAMU-Dallas Circuit.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 12, 06:02 CDT

Update - We are continuing to work on a fix for this issue.
Mar 11, 18:00 CDT

Identified - The provider has identified a fiber cut located in Springtown, TX. Fiber crews are on-site and are beginning repairs.
Mar 11, 18:00 CDT

Update - Provider is investigating. TTDN services are still available via alternate path.
Mar 11, 12:30 CDT

Mar 11, 2026

Upgrade link to TTDN remote site backup path to 100G

Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 CDT

Scheduled - Start: 03/11/2026 8:00 PM
Stop: 03/11/2026 11:00 PM

Details of Maintenance: Upgrading the connection from the Networking DMZ switch in MCDC to TTDN core switch in WCDC from 10G to 100G. This connection carries the backup path VLANs for off-campus sites that use TTDN as a backhaul to campus.

Impact to Customers: Connectivity to/from the off-campus sites should not experience an outage due to path and hardware redundancy.

CR: 583492
Mar 4, 15:58 CST

TTDN - TAMUG-IDRT-Houston is Down

Resolved - Administrators have reported that power has been restored and TTDN services are functional.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 11, 14:16 CDT

Identified - Administrators have reported that the site is currently experiencing a power outage. An update will be provided when power has been restored.
Mar 11, 12:52 CDT

Investigating - TAMUG-IDRT-Houston is down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 11, 11:50 CDT

Brief AggieMap Outage

Resolved - Service has been stable since yesterday afternoon. The Vendor call scheduled for 3:00 today to review logs and make sure it isn't a larger issue.
Mar 11, 11:25 CDT

Monitoring - AggieMap experienced a brief degradation of service around 4 PM. Service is restored and admins will be closely monitoring the system overnight.
Mar 10, 17:02 CDT

Mar 10, 2026

Motorola MotoTrbo Controller Hardware and Operating System Upgrade

Completed - The scheduled maintenance has been completed.
Mar 10, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 10:00 CDT

Scheduled - Start Date: 03/09/2026 9:00 AM
End Date: 03/11/2026 12:00 PM

Description:
The Cellular Infrastructure Group (CIG) is working with Networking and Texas Communications to perform a switch replacement and upgrade two controllers and their repeaters to a newer software version of the Motorola MotoTrbo Radio system that services non-emergency operational traffic. This upgrade is being done to comply with supported Motorola MotoTrbo software versions. Maintenance window is being selected due to availability of Texas Communications and Motorola support teams and minimal impact to Transportation Services and other key customers. There will be 2 brief service interruptions (

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 580403
Mar 5, 15:35 CST

TTDN - AT&T aggregate circuit in Dallas is down.

Resolved - This incident has been resolved.
Mar 10, 08:11 CDT

Identified - AT&T found a damaged fiber and have rectified the issue. TTDN will move the VLANs back to the circuit once stability has been verified for 24 hours.
Mar 10, 00:07 CDT

Update - Administrators are continuing to work with AT&T. A tester has been assigned in an attempt to isolate the issue. No estimated time of recovery.
Mar 9, 14:46 CDT

Update - LEARN and Databank have found no issues with their equipment. Databank is reporting they see light from both ends of the fiber. We are continuing to work with AT&T and LEARN to resolve the issue.
Mar 9, 09:01 CDT

Update - AT&T has found no issues with their equipment. When looking at the port, we see light levels coming from them but they do not see any light from us. We've opened a ticket with LEARN and Databank to start troubleshooting the cross connect between AT&T's equipment and TTDN's.
Mar 8, 21:44 CDT

Update - All TTDN customer sites' data should now be migrated to the Houston aggregate. If you are still having issues with your site, please email us at wan@ttdn.tamus.edu or call 979-845-8437.

AT&T's aggregate in Dallas is still down and is being investigated by AT&T.
Mar 8, 12:39 CDT

Update - The AT&T aggregate in Dallas is currently down. We've opened a ticket with AT&T and they are currently investigating. We've also noticed some of our TTDN sites' data did not automatically migrate to the Houston aggregate and we are currently working on correcting the issue.

If you are not able to communicate with your site, please let us know by emailing: wan@ttdn.tamus.edu.
Mar 8, 12:00 CDT

Investigating - TTDN's AT&T aggregate circuit is down. The provider is investigating. TTDN services should be available via redundant paths but bandwidth will be limited in some cases.
Mar 8, 10:15 CDT

Failover and Disaster Recovery Testing of NGAN Core and Firewalls

Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 23:59 CDT

Scheduled - Start Time: 03/09/2026 11:59 PM
End Time: 03/10/2026 6:00 AM

On March 9th at 11:59 PM, Networking is performing disaster recovery testing that will cause an internet outage that may last for an hour or more. Please plan accordingly.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 568841
Feb 26, 15:55 CST

Mar 9, 2026

Maintenance: ArcGIS Portal / AggieMap

Completed - The scheduled maintenance has been completed.
Mar 9, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 CDT

Scheduled - Begin Time: 03/09/26 9:00 AM
End Time: 03/09/2026 6:00 PM

Deploy DivOps ESRI ArcGIS Portal

The AggieMap (https://aggiemap.tamu.edu) service will be going through an ArcGIS Portal deployment and will intermittently be unavailable during the change window.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 580060
Mar 5, 15:30 CST

Motorola MotoTrbo Controller Hardware and Operating System Upgrade

Completed - The scheduled maintenance has been completed.
Mar 9, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 CDT

Network Hardware upgrade of TOWR and NFFL

Completed - The scheduled maintenance has been completed.
Mar 9, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 CDT

Scheduled - We will be completing a network hardware upgrade at Hensel Tower Telecom building on Monday, March 9th, beginning at 8 am. This will affect the users in buildings 3196, 1027, 0747, and 0829 due to its network architecture. We will not affect the fiber hub portion of TOWR or other building connections.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 584221
Mar 5, 15:27 CST

NetID Creation and Password Reset issue

Resolved - Administrators have reported that this issue is resolved.

If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Mar 9, 10:56 CDT

Update - Admins are continuing to verifying stability of this service.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 8, 21:01 CDT

Update - The servers have been reset. We are continuing to monitor this issue.

If you are still having an issue, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 7, 14:53 CST

Update - Help Desk Central is continuing to receive calls from Campus Members that are unable to reset their NetIDs
Mar 7, 12:21 CST

Monitoring - HDC has confirmed resolution with several callers at this point. We will continue monitoring the situation.

If you are still having an issue, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 6, 15:20 CST

Identified - The issue was identified and should be resolved. We are currently confirming resolution with end users.
Mar 6, 15:00 CST

Investigating - Administrators are currently investigating reports of technical difficulties regarding NetID claims and password resets. They are working to resolve the issue as quickly as possible. We will provide a status update within the hour.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 6, 14:50 CST

Network Hardware upgrade of TOWR and NFFL

Completed - The scheduled maintenance has been completed.
Mar 9, 08:06 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 CDT

Scheduled - Start: 03/09/2026 8:00 AM
Stop: 03/09/2026 1:00 PM

We will be completing a network hardware upgrade at Hensel Tower Telecom building on Monday, March 9th, beginning at 9 am. This will affect the users at 3196, 1027, 0747, and 0829 due to its architecture. We will not affect the fiber hub portion of TOWR or other building connections.

CR: 584221
Mar 4, 16:02 CST

Mar 8, 2026

Nuclear Science Area Power Outage

Resolved - Power has been r
Mar 8, 08:40 CDT

Monitoring - Power has been restored. We will continue to monitor throughout the evening.
Mar 7, 18:49 CST

Identified - Facilities have a technician dispatched to investigate a feeder in this are. They also received alarms when the feeder tripped. Thank you for your patience.
Mar 7, 14:17 CST

Investigating - The following buildings are currently without power:

nuke 1095 Nuclear Science
neeb 1083 Nuclear Engineering Education
accl 1097 Accelerator Lab
obsv 1238 Observatory
utsw 1218 Solid Waste
erbl 1611 Giesecke Engineering Research
psnp 1203 Poultry Science
nuke 1095 Nuclear Science
neeb 1083 Nuclear Engineering Education
accl 1097 Accelerator Lab
obsv 1238 Observatory
utsw 1218 Solid Waste
ERBL 1611 Giesecke Engineering Research
psnp 1203 Poltry Science
stla Scotts Turf Lab 1
stls 1806 Scotts Turf Lab 2
ulyo 1244 Utilities Inventory Warehouse
ugsb 1246 Generator Storage
mkfh 1279 McKenzie Telecom Hub
farm
enar
hwsb

Facilities has been notified and will be dispatching technicians to investigate.
Mar 7, 14:10 CST

Engineering Isilon Storage (CoE-FS) Platform

Completed - The scheduled maintenance has been completed.
Mar 8, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 07:00 CST

Scheduled - Start: Saturday, March 7, 2026, at 7:00 AM
End: Sunday, March 8, 2026, at 7:00 AM

Please be advised that planned maintenance has been scheduled for the Engineering Isilon storage platform (CoE-FS). This is to finish the work needed to facilitate the migration to new storage hardware and will result in a temporary service outage.

Action Required:
To prevent potential data loss or file corruption, please ensure that all documents and applications hosted on network shares are saved and closed prior to the start of the maintenance window at 7:00 AM Saturday.
Actual downtime will be approximately 7 hours, however we have reserved the full 24 hours in case issues arise.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

CR: 580619
Mar 3, 12:17 CST

TTDN - TAMU Health Corpus Christi is down

Resolved - This incident has been resolved.
Mar 8, 06:24 CDT

Monitoring - This connection is now back online. Support staff are monitoring to ensure stability.
Mar 7, 06:16 CST

Investigating - TAMU Health Corpus Christi is down. Engineers are investigating the issue.
Mar 7, 05:18 CST

Mar 7, 2026

Mar 6, 2026

Adobe Creative Cloud Degradation

Resolved - This degradation was resolved by Adobe and the Creative Cloud service was restored as of 10:00 AM (CST).

Please visit https://status.adobe.com/products/503492/202603060010 for details from Adobe about this event.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 6, 10:00 CST

Investigating - Adobe Creative Cloud Desktop performance is currently degraded. The vendor is aware of the issue and is investigating. Further updates will be posted as information becomes available.

Adobe Issue: #202603060010
Mar 6, 07:45 CST

Mar 5, 2026

Axonius 502 Bad Gateway Error

Resolved - After a vendor-side implementation of a fix, Axonius was restored at 10:20 AM and administrators have determined this issue is resolved.

Please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for any further questions or concerns regarding this service.
Mar 5, 12:00 CST

Monitoring - Vendor indicates the problem has been resolved. We will monitor the stability of the service before resolving this notice.
Mar 5, 10:20 CST

Investigating - We have received reports that Axonius (https://tamu.on.axonius.com) is exhibiting a "502 Bad Gateway" error when attempting to access the service. The vendor has already been made aware of the issue and is currently in the process of implementing a fix.

At this time, there is no estimated time to resolution.

We will provide an additional update for this issue by 12PM CST.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 5, 09:56 CST

AggieMap Degradation

Resolved - This incident has been resolved.
Mar 5, 10:35 CST

Monitoring - Administrators have reported that service is restored. They will continue to monitor Aggiemap.tamu.edu to verify functionality.

If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Mar 4, 15:19 CST

Update - At the vendor's request, admins, will be rebooting machines associated with the service. AggieMap will experience a short outage during this time. An update will be published once service is restored.
Mar 4, 15:12 CST

Investigating - IT Administrators have reported that aggiemap.tamu.edu is currently experiencing periods of intermittent slowness. IT Staff are investigating with the vendor. There is currently no estimated time of repair.
Mar 4, 11:39 CST

TAMU Health Call Center Login Issue

Resolved - Resolution for this issue has been confirmed. TAMU Health Call Center agents are logged into their phones, taking calls.
Mar 5, 10:14 CST

Identified - We have received reports of an issue preventing users from logging in to the TAMU Health Call Center phones. Network engineers have identified the issue and are working on a fix.

There is currently no estimated time to resolution.

We will provide an additional update to this issue by 10:30AM.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Mar 5, 08:31 CST

Update VPN Client for connect.tamu.edu

Completed - The scheduled maintenance has been completed.
Mar 5, 06:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 04:00 CST

Scheduled - Begin Time: 03/05/2026, 4:00AM
End Time: 03/05/2026, 6:00AM

Details of Maintenance: The latest release of the Cisco Secure (formally known as AnyConnect) VPN client software will be uploaded to connect.tamu.edu VPN hardware and set for deployment at the next user login. This release patches security vulnerabilities and bug fixes in accordance to university IT policies.

Impact to Users: Active VPN sessions will not be affected. The VPN software client will be updated the next time users login.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 576055
Mar 2, 11:30 CST

Linux Server Patching

Completed - The scheduled maintenance has been completed.
Mar 5, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 CST

Scheduled - Date: Wednesday, March 4, 2026
Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu
hrt-lbrz-mri-w1

Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

CR:567004
Feb 26, 12:24 CST