Update - Microsoft continues to refine their load balancing configurations to remedy residual imbalances across the environment and further ongoing recovery efforts.

Microsoft aims to provide further updates at 7:30PM CST.

Jan 22, 2026 - 18:25 CST
Update - Microsoft continues to work towards a resolution for this degradation.

Microsoft aims to provide further updates regarding their remediation efforts at 6:30PM CST.

Jan 22, 2026 - 17:38 CST
Investigating - Microsoft has reported a service degradation within the Microsoft 365 environment. This issue may impact Texas A&M faculty, staff, and students, specifically regarding:

Email delivery and receipt
Access to service portals
Administrative functions

We will provide updates as we receive them from Microsoft.

https://status.cloud.microsoft/

Jan 22, 2026 - 15:40 CST
Core Services Degraded Performance
Campus Email Operational
Canvas Operational
Duo Multi-Factor Authentication Operational
Google Apps Operational
Howdy Operational
Microsoft 365 Degraded Performance
NetID Authentication Operational
TAMU Campus Internet Connectivity Operational
Phones and Cellular Operational
Zoom Operational
Administrative & Business Operational
Adobe Sign Operational
Aggie Educators Portal Operational
Aggie Schedule Builder Operational
AggieWorks Operational
Applicant Information System (AIS) Operational
Bill Payment Suite Operational
Camera Systems and Door Access Operational
FileX Operational
Financial Aid Portal Operational
Laserfiche Operational
Meal Plans Portal Operational
Parking and Transportation Services Operational
Flywire Operational
Communication & Collaboration Operational
Cable TV, IPTV Operational
Code Maroon Operational
Listserv Operational
Slack Operational
Infrastructure Operational
Data Center Services Operational
Enterprise Backup Solutions Operational
GitHub Operational
Private Cloud Services Operational
Public Cloud Services Operational
Radio - 800 MHz Radio System Operational
TTDN Operational
Virtual Private Network (VPN) Operational
IT Professional Services Operational
Axonius Asset Management Operational
Elastic Security Platform Operational
Service.tamu.edu Operational
TLS Certificate Issuance Operational
Teaching and Learning Operational
Aggie Virtual Desktop Operational
Computer Labs and AggiePrint Operational
MediaSite Operational
Modern Campus Operational
Qualtrics Operational
General Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

sell.tamu.edu Website Retirement Jan 23, 2026 08:00-12:00 CST

Begin Time: 01/23/2026, 8:00AM
End Time: 01/23/2026, 12:00PM

Details of Maintenance: The SELL website (sell.tamu.edu, sellsoftware.tamu.edu, sell-lm.tamu.edu) is being retired. All URLs will redirect to the Software Center (softwarecenter.tamu.edu), where departmental software products and licenses are now available.

Additionally, the MATLAB portal link will be updated from sell.tamu.edu/matlab to softwarecenter.tamu.edu/matlab.

Impact to Users: Customers accessing the legacy MATLAB link at sell.tamu.edu/matlab will need to use the new softwarecenter.tamu.edu/matlab URL. The MathWorks destination remains unchanged, ensuring no disruption to MATLAB portal access. All other sell.tamu.edu URLs will be redirected to software.tamu.edu without expected interruption.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 492894

Posted on Jan 15, 2026 - 15:56 CST
Jan 22, 2026
Resolved - Texas Division of Emergency Management - El Peso WAN services are back up. There was a power outage in the building.

If you are still experiencing issues or have additional questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu with any questions or concerns.

Jan 22, 16:19 CST
Investigating - Texas Division of Emergency Management - El Peso WAN services are down. Engineers are investigating the issue.

Please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu with any questions or concerns.

Jan 22, 15:28 CST
Resolved - This incident is resolved. If you continue to experience issues, please contact Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
Jan 22, 15:57 CST
Monitoring - AssetWorks AIM is back up. We are monitoring the service's stability.
Jan 22, 14:08 CST
Investigating - AssetWorks AIM is currently experiencing an outage (https://tamuaim.facilities.tamu.edu/fmax, https://aggieworks.tamu.edu). System engineers are currently investigating.
Jan 22, 13:20 CST
Completed - The scheduled maintenance has been completed.
Jan 22, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:00 CST
Scheduled - Begin: 2026-01-22 9:00am
End: 2026-01-22 11:00am

The Code Maroon alerting system will undergo Planned maintenance on Thursday, 1/22/26, from 9:00a-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.

ChangeID: 486626

Jan 20, 09:42 CST
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 CST
Scheduled - Start: 21JAN @ 10:00PM
Stop: 22JAN @ 06:00AM

Our networking team will be conducting scheduled maintenance on the 1G circuit that connects TAMU Texarkana to LEARN. Users may see circuits for TAMUT appear red in WAN monitoring tools. Services should not be impacted as TAMUT has a backup connection that will be active during this maintenance.

CR: 494344

Jan 15, 15:41 CST
Jan 21, 2026
Resolved - This incident has been resolved.
Jan 21, 08:35 CST
Update - AV systems continue to be brought back up. Admins are still working with Cisco to ensure service will soon be completely restored.
Jan 20, 16:51 CST
Update - We are continuing to investigate this issue.
Jan 20, 13:54 CST
Update - For College of Dentistry: new VDI sessions, all Infinitt (xray, pano, cbct, ceph) capture was impacted.
Jan 20, 13:53 CST
Update - Network equipment has come back online. Users are reporting that some services are still not accessible, however: Jabber audio, shared drives, and other Health services. Impacted classses are being connected through Zoom as a workaround.
Jan 20, 13:44 CST
Investigating - Two network switches are currently offline at the Health Professionals Education Building (HPEB) in Bryan. This may result in a loss of wired and wireless network connectivity for users in the building, including telephones. Users in MREB are also impacted.
This outage also impacts some resources used for patient care in College of Dentistry. Engineers are currently en route to the site.

Jan 20, 13:08 CST
Jan 20, 2026
Resolved - TAMU_VISITOR should once again be working as intended. If you continue to have problems connecting to this network, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jan 20, 22:48 CST
Investigating - Campus Members may experience issues with connecting to the TAMU_VISITOR network where the page to verify connection fails to load completely or continues to refresh constantly.

Network admins are aware and are investigating the cause of this issue.

In the meantime, if you have any additional questions or concerns, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 20, 16:14 CST
Completed - The scheduled maintenance has been completed.
Jan 20, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:00 CST
Scheduled - Begin Time: 01/20/2026, 8:00 AM
End Time: 1/20/2026, 12:00 PM

Details of Maintenance: Infrastructure Systems Operations will be upgrading the application on maestro.marcomm.tamu.edu to the lastest version 12.

Impact to Users: There will be a 15-30 minute downtime while the application is updated and the server rebooted. Mailing job management will be unavailable until maintenance is complete. Maintenance is expected to be completed before the scheduled end time, but the entire window is reserved if needed.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 493269

Jan 15, 15:21 CST
Jan 19, 2026
Resolved - The networking issue affecting the phone lines has been identified and fixed. The issue is resolved.
Jan 19, 11:25 CST
Investigating - We have received reports of multiple phones located in the Golf Course Clubhouse, Building 0672, that are unable to make or receive phone calls. When attempting to dial to these devices, an error is received stating that the call could not be completed or does not ring at all. Administrators have been notified and are currently investigating.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Jan 19, 09:19 CST
Jan 18, 2026
Completed - This update has been completed successfully.
Jan 18, 13:44 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 12:00 CST
Scheduled - Begin Time: 01/18/2026, 12:00PM
End Time: 01/18/2026, 5:00PM

Details of Maintenance: AggieWorks administrators will be applying new OS security updates and other general updates during this window.

Impact to Users: During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 493040

Jan 15, 15:39 CST
Jan 17, 2026
Completed - The license update was successful and the expiration date is now January 2027.
Jan 17, 14:25 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:00 CST
Scheduled - Begin Time: 01/17/2026 2:00 PM
End Time: 01/17/2026 4:00 PM

Details of Maintenance: Updating the Matlab license file to update the expiration date from January 30, 2026 to January 30, 2027.

Benefit of Change: Matlab expiration will be updated.

Impact to Customers: Users who launch Matlab during the maintenance window will not be able to check out a new license at that time. Active clients with checked out license will continue to work with no interruption if the maintenance is completed within 30 minutes. If a problem prevents the license manager return to service before 30 minutes, clients will pause operation until the license server is reachable and licenses are checked out again. Once maintenance is complete, licenses will be available for client checkout again.

Impact to other services/websites: None.

If problems persist after the scheduled maintenance window, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 486619

Jan 9, 17:44 CST
Jan 16, 2026

No incidents reported.

Jan 15, 2026
Resolved - The site has been up and stable for the last hour.
Jan 15, 22:51 CST
Update - AT&T has informed admins that this is part of a major area outage. AT&T is working to repair the issue as fast as possible. No ETR.
Jan 15, 20:35 CST
Investigating - Texas A&M Veterinary Medical Diagnostic Laboratory (TVMDL) - Center is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Jan 15, 16:18 CST
Resolved - Circuit has been back up since 11:05am.
Jan 15, 12:58 CST
Investigating - PSC-Corpus_Christi is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Jan 15, 10:48 CST
Jan 14, 2026
Resolved - Verizon has declared that the outage has been resolved. If customers are still encountering issues they are encouraged to restart their devices to reconnect to the network.

If you believe any TAMU related service is still being impacted by this outage, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 14, 21:57 CST
Investigating - Administrators have reported that Verizon is having a large-scale outage affecting subscribers nationally. Vendors are working to resolve the issue. Verizon users on campus may be affected. There is no current estimated time to restoration.
Jan 14, 14:26 CST
Resolved - This incident has been resolved.
Jan 14, 18:35 CST
Monitoring - Admins have verified that Mediasite issues should be resolved at this point. If you continue to experience issues while attempting to use Mediasite, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for additional assistance.
Jan 14, 16:36 CST
Update - We are continuing to investigate this issue.
Jan 14, 16:31 CST
Investigating - https://mediasite.tamu.edu is currently providing a timeout error. This impacts Canvas links to Mediasite videos. Admins are aware of the issue and are working to resolve this issue.

If you have any problems or concerns in regards to this outage, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 14, 16:30 CST
Resolved - This incident has been resolved.
Jan 14, 16:04 CST
Update - After implementing configuration changes and conducting additional testing for TAMU Health remote sites using Cisco Webex Calling, our administrators have observed positive results. Affected users who previously reported audio loss during calls when off the TAMU Health network have confirmed that the issue is resolved, and no further audio loss has been reported.

As of 11:00 AM today, we believe this issue is fully resolved for all affected users and our administrators will continue monitoring stability.
If you have questions, concerns, or continue to experience issues, please contact Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu for assistance.

Jan 14, 11:00 CST
Update - Yesterday, administrators implemented adjustments to help address the recent service disruptions. At this time, we have not received any new reports of issues.
They are continuing some additional testing this morning and allowing more time for user feedback before confirming full resolution. Another update will be shared once the situation is verified as stable.

Jan 14, 07:56 CST
Update - Administrators are still receiving reports of intermittent issues when users access TAMU Health phone services while on the TAMU Network. This includes both VPN and campus networks. The changes implemented have decreased the frequency of the issues, however issue are still present. Administrators will continue troubleshooting. No ETR
Jan 13, 08:23 CST
Monitoring - Administrators have implemented a new fix for Jabber users on TAMU's Cisco AnyConnect instance, We will continue to monitor the status of this issue as we verify the integrity of the fix.
Jan 10, 14:28 CST
Identified - Administrators have confirmed that VoIP systems using VPN to VPN Jabber are still affected by this degradation. Administrators are currently reaching out to the vendor to determine a potential fix. There is no ETR at this moment.
Jan 10, 12:51 CST
Monitoring - A fix has been implemented that has shown positive results. Call audio with HSC networks have proven to be successful. We will continue to monitor this service as verification of the resolution to this issue continues.
Jan 10, 08:53 CST
Update - Administrators have found that the phone issues predate the network change performed on January 5th and have updated the vendor TAC engineers who are reviewing the logs and telemetry for both TAMU and HSC firewalls. A change implementation is scheduled tonight to restart the HSC firewalls in efforts to remedy this issue.

The firewalls are redundant so no service outage is expected.

Jan 8, 20:10 CST
Update - Administrators are implementing changes and updates to the phone system. There is no current ETR
Jan 7, 16:02 CST
Update - The team is still actively investigating this issue today; there is no ETR.
Jan 7, 08:45 CST
Investigating - Users are reporting that some TAMU Health phone numbers are currently experiencing degraded service over VoIP. This is affecting Jabber users and some TAMU Health call centers. Our engineering team is actively working to identify the cause. There is currently no estimated time for resolution.
Jan 6, 12:32 CST
Jan 13, 2026
Resolved - Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Jan 13, 18:09 CST
Update - This is a circuit outage and the carrier is currently investigating.
Jan 13, 16:08 CST
Investigating - Texas A&M Veterinary Medical Diagnostic Laboratory (TVMDL) -Center is Down. Engineers are investigating the issue.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.

Jan 13, 15:11 CST
Jan 12, 2026
Resolved - This incident has been resolved.
Jan 12, 23:00 CST
Update - We are continuing to monitor for any further issues.
Jan 12, 15:07 CST
Monitoring - The map and search functions are working properly. Administrators will continue to monitor the performance.
Jan 12, 11:48 CST
Investigating - Administrators have reported that the Aggie Map website is experiencing intermittent loading issues. Administrators are currently investigating the issue.
Jan 12, 10:42 CST
Resolved - Bomgar is now available.
Jan 12, 10:06 CST
Update - A ticket has been created with the vendor engineers. Administrators are currently engaged with the vendor support team.
Jan 12, 09:29 CST
Investigating - Administrators have received reports from users who are unable to access the Bomgar Representative Client. An error is received when attempting to log in that states: "Unable to establish a connection to the Secure Remote Access Appliance." Service managers have been paged and are currently investigating the cause of the issue.
Jan 12, 08:28 CST
Jan 11, 2026

No incidents reported.

Jan 10, 2026
Resolved - Administrators have performed a fix that after further investigation and monitoring has been confirmed to have resolved this issue.

If you have questions, concerns or continue to experience issues, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 10, 12:47 CST
Update - Administrators are working with the vendor and are actively investigating the cause of the outage. The next update expected at 12pm.
Jan 9, 09:03 CST
Investigating - TAMU Health users have reported experiencing Audio Visual issues while using Zoom after recent network maintenance. Reports detail that Zoom connections are able to display video and share content but users are unable to hear audio.

Admins are currently investigating the cause and more updates will be provided as they become available.

If you have questions or concerns in the meantime, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 8, 17:40 CST
Completed - The scheduled maintenance has been completed.
Jan 10, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 00:00 CST
Scheduled - Begin Time: 01/10/2026 12:01 AM
End Time: 01/10/2026 6:00 AM

Details of Maintenance: The campus firewalls will be updated to resolve a software bug. This will result in a campus-wide network outage for 20 minutes.

If problems persist after the scheduled maintenance window, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 488240

Jan 9, 17:41 CST
Jan 9, 2026
Completed - The change is complete and the outage has been resolved.
Jan 9, 01:40 CST
Update - An outage has occurred while rebooting the HSC Firewall, at approximately 12:05 AM. Support teams have been notified and are beginning to investigate. Further updates will be provided as information is available.
Jan 9, 00:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:00 CST
Scheduled - Start Date and Time: 01/09/2026 12:00 AM
End Date and Time: 01/09/2026 6:00 AM

Details of Maintenance: The active HSC Palo Alto firewall in Wehner will be failed over to the standby unit in WCDC and then rebooted. After reboot is completed and testing done with the WCDC unit, the active firewall will be switched back to the Wehner unit for further traffic testing.

Benefit of Change: This is being done to help troubleshoot VoIP and AV issues between HSC and TAMU campus.

Impact to Customers: There should be no customer impact with this maintenance due to hardware and path redundancy.

Impact to other services/websites: None

Jan 8, 19:43 CST
Jan 8, 2026
Resolved - Atlassian states the issue has been resolved, and services are now operating normally for all affected customers. They will continue to monitor closely to confirm stability
Jan 8, 10:44 CST
Investigating - Atlassian states they are actively investigating reports of a partial service disruption affecting Confluence Cloud for some customers.
https://confluence.status.atlassian.com/

Jan 8, 09:40 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update: A 10 minute outage occurred while rebooting the WCDC firewall, approximately between 12:28 and 12:38 AM. Reboot of the MCDC firewall did not result in an outage. As of 2:33 AM, networking was verified back to normal.

Jan 8, 00:01 CST
Scheduled - Technology Services will be performing emergency network maintenance tonight, January 8th, scheduled from midnight to 4 A.M. This configuration change is not expected to result in any network outages during the maintenance window.

If you have any questions, concerns, or experience any issues during this timeframe, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.

Jan 7, 20:19 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 20:00 CST
Scheduled - Date: Wednesday, January 7, 2026
Time: 8:00 PM – Midnight


Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

HA Servers / Resources Changed:

mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu


Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu

REF: 463847

Jan 5, 15:01 CST