TAMU Technology Services IT Status

May 30, 2025

No incidents reported today.

May 29, 2025

Network connectivity degradation in Central Utility Plant - 0498

Resolved - This incident has been resolved.
May 29, 11:01 CDT

Monitoring - Switch connectivity has been restored.
May 29, 09:00 CDT

Identified - Support teams have determined that the indicated switch is affected by an unplanned power outage. At present there is no ETA on when power will be restored.
May 29, 08:36 CDT

Investigating - We are presently investigating a switch reported down. Support teams have been contacted and are looking into the issue.
May 29, 08:16 CDT

TeamDynamix Email Monitor Errors

Resolved - TeamDynamix identified an issue loading up emails which led to a backlog of requests, causing slowness and errors in email monitoring. We are investigating additional safeguards to prevent this from happening in the future and will be implementing preventative measures accordingly.
May 29, 08:31 CDT

Investigating - TeamDynamix is investigating reports of "unable to load email message" errors. Investigation is currently ongoing to determine a cause and to address it. These are vendor-side errors and should not have direct impact on users, however, ticket creation via email may be delayed.

If you have additional questions or concerns, please contact the Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
May 28, 17:25 CDT

End of May Maintenance | Adobe Lightroom

Completed - The scheduled maintenance has been completed.
May 29, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 10:00 CDT

Scheduled - Products: Lightroom Mobile(Lightroom Mobile iOS, Lightroom Mobile Android), Lightroom Web(Lightroom Web)

Start TIme: May 27, 2025 10:00 AM
End Time: May 29, 2025 1:00 AM

Potential Impact: We’ve scheduled maintenance to improve our services. You may experience slow performance during the maintenance period.

#CHG001326701
May 2, 08:32 CDT

May 28, 2025

TAMU WCDC Dallas Consolidated

Resolved - This issue has been resolved and the circuit to Dallas is now back up and stable. If you have any additional problems or concerns regarding this incident, please contact the Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for more assistance.
May 28, 05:01 CDT

Update - Suddenlink repair crew are on site and continue to work on repairing the fiber. No ETR at the moment.
May 27, 21:35 CDT

Identified - Fiber cut has been confirmed and located. Construction crew is enroute. No ETR at the moment.
May 27, 18:15 CDT

Update - Update: Repair teams are in the field and still attempting to identify the location of the break. There is no estimated time to resolution.
May 27, 16:11 CDT

Update - The carrier has escalated the ticket and engineers are actively working on identifying the cause of the outage. The carrier suspects the issue is a fiber cut, but are still trying to confirm the location at this time. There is no estimated time to resolution.
May 27, 14:49 CDT

Investigating - Campus Internet was disrupted for 30 seconds at 10:36 am. Our circuit to Dallas went down and Campus failed over to our backup circuit to Houston. Engineers are aware and investigating.
May 27, 10:51 CDT

May 27, 2025

Grounds Maintenance Network Connectivity

Resolved - All building networks have been returned to service.
May 27, 09:08 CDT

Monitoring - GMSB 0747 - Grounds Maintenance Supply and GRND 0829 - Grounds Maintenance Office Shop/Storage buildings are back online.
May 27, 08:52 CDT

Identified - There is no Internet connectivity in the following buildings:

TOWR 3196 - Hensel Park Telecom Bldg
GMSB 0747 - Grounds Maintenance Supply Bldg
GRND 0829 - Grounds Maintenance Office Shop/Stor

Technicians are in route to trouble shoot and replace a switch.
May 26, 13:00 CDT

May 26, 2025

May 25, 2025

No incidents reported.

May 24, 2025

No incidents reported.

May 23, 2025

ArcGIS - Windows Server Updates

Completed - The scheduled maintenance has been completed.
May 23, 23:24 CDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 23, 20:56 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 09:59 CDT

Scheduled - Date: 05/23/2025
Begin Time: 8:00 PM
End Time: 11:59 PM

Details of maintenance:
* Install vendor-provided operating system patches for systems running MS Windows Server to address security vulnerabilities and performance issues on the servers.

* Relevant Technologies: Microsoft Updates, Patch My PC, Microsoft Configuration Manager

Impact to Service:
* Brief disruption while servers are restated.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 184902
May 23, 09:54 CDT

Archibus - Windows Server Updates

Completed - The scheduled maintenance has been completed.
May 23, 20:55 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 09:57 CDT

Scheduled - Date: 05/23/2025
Begin Time: 8:00 PM
End Time: 11:59 PM

Details of maintenance:
Install vendor-provided operating system patches for systems running MS Windows Server to address security vulnerabilities and performance issues on the servers,

Impact to Service:
* Brief disruption while servers are restated.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
216262
May 23, 09:56 CDT

Moore-Connally Possible Network Connectivity Issue

Resolved - this event resolved and verified at 9:30am. If you continue to experience any issues related to this event, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
May 23, 10:52 CDT

Monitoring - Engineers have identified the cause of the network connectivity issue. A network switch in the building had failed after a loss of power to the closet where it was located and was replaced. All devices that were down are back online. We are continuing to monitor for any further issues
May 23, 09:30 CDT

Investigating - Support teams have been engaged and are investigating the issue.
May 23, 08:01 CDT

TTDN: Upgrade Prairie View A&M to 40Gbps Internet

Completed - The scheduled maintenance has been completed.
May 23, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 CDT

Scheduled - Upgrade Prairie View A&M to 40Gbps Internet

Details of Maintenance:
* Prairie View A&M (PVAMU) received a grant to upgrade their internet and local infrastructure to 40Gbps.
* TTDN has been working with LEARN to increase the link between PVAMU and Houston as well as the link between PVAMU and Wehner to from 10Gbps to 100Gbps. The equipment has been installed and tested.
* May 21, 2025 at 9pm has been chosen as the date to cut-over. A TTDN rep will be at PVAMU to move the fiber over and a LEARN rep will be at the Waller hut to move it as well.
* May 22, 2025 at 9pm has been chosen as the backup date.

Impact to customers:
* No service interruptions are expected.

Change ID: 214747
May 21, 13:45 CDT

May 22, 2025

Open Access Labs Printing

Resolved - This incident has been resolved.
May 22, 17:06 CDT

Monitoring - The OAL printing services are up and running again. We are sending our staff to test the printers. Thank you and we appreciate your patience.

The AggiePrint website is up and available. Users are able to print from the AggiePrint website, OAL computers, and PharosApp.

If you are not in College Station, Main Campus, please run a couple of test prints on your devices.

If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or helpdesk@tamu.edu.
May 22, 12:50 CDT

Investigating - The Open Access Labs are currently experiencing a degradation in printing. Some printers are currently unable to authenticate the user to release jobs. We are working with the vendor to restore the service as soon as possible. We currently do not have an ETA on the restoration of the services.
May 22, 10:33 CDT

ChemDraw Software License Expires Today

Resolved - This issue has been resolved.
May 22, 08:56 CDT

Monitoring - New Activation Codes have been received from the vendor. Contact Your Local IT support team for NEW Activation Codes.
May 21, 16:41 CDT

Update - As of 5/21/2025 at 1:05PM - A Purchase Order has been generated and provided to the vendor. Awaiting activation code (s) from the vendor.
May 21, 13:14 CDT

Identified - Please be advised that the TAMU license for ChemDraw license expires today (5/21/2025). TAMU Finance and IT teams are actively working with the vendor to renew the license as quickly as possible. This license is currently used in the College of Arts & Sciences/Engineering and some minimal usage in other units.

As part of this renewal, the license will transition from a serialized model to a named user license. However, the vendor has not yet provided the process for converting or extending the current license. We are awaiting further instructions from them pending the completion of the renewal.

We will share additional information with you as soon as it becomes available. Thank you for your patience and understanding.
May 21, 11:50 CDT

Identity Management Servers

Completed - The scheduled maintenance has been completed.
May 22, 00:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 CDT

Scheduled - Texas A&M Technology Services will be installing maintenance and security patches on servers that support Identity Management. Work will be done during the specified window each evening. During each window, servers supporting the following services will be updated:

cas.tamu.edu
mqs.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
u.tamu.edu
filex.tamu.edu
tamudirect.tamu.edu
bulkmail.tamu.edu
cert.tamu.edu

There should be no interruption of service during the maintenance. Maintenance may be complete before the scheduled time. However, the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 212824; 212829; 212834
May 19, 15:00 CDT

Linux Server Patching - Web and MySQL servers

Completed - The scheduled maintenance has been completed.
May 22, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 CDT

Scheduled - Date: Wednesday, 05/21/2025
Time: 8 PM - Midnight

Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 5-minute downtime for each server as it is rebooted.

Maintenance is expected to be complete before the scheduled time, but the entire window is reserved. If you experience issues after the scheduled time, please contact Help Desk Central.

Non-HA Servers / Resources Changed:
db-1p-admin.itss.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
maestro-2p-app.syse.tamu.edu
maestro-2p-trk.syse.tamu.edu
mdb-1p-shared-t1.syse.tamu.edu
mdb-1p-shared-t2.syse.tamu.edu
mdb-1p-shared-w1.syse.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
psc-2p-web-w1.syse.tamu.edu
Pscweb-node-1.it.tamu.edu
Usc-keystone.syse.tamu.edu
web-1p-rss.itss.tamu.edu
Web-nix-c7-1.syse.tamu.edu

Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu

Change ID: 212195
May 19, 10:46 CDT

May 21, 2025

TTDN: ETAMU-Dallas Lumen circuit is down.

Resolved - Engineers have confirmed that the East Texas A&M - Dallas Lumen redundant circuit has had service restored as of approximately 4:00 PM.

If there are any further questions or concerns, please contact the Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
May 21, 16:42 CDT

Update - We are continuing to investigate this issue.
May 21, 15:47 CDT

Investigating - East Texas A&M - Dallas Lumen redundant circuit is down. Primary services are operational via a backup path. Engineers are investigating the issue. There is no estimated time to resolution at this time.
May 21, 15:28 CDT

Thompson Hall 0483 Network Outage

Resolved - Power has been restored to the networking closets as of 11:16 am.
May 21, 11:25 CDT

Identified - A breaker was tripped at Thompson Hall at 9:00am causing a building wide Network outage. Facilities are aware and have dispatched a technician. There is currently no estimated time to restoration.
May 21, 09:00 CDT

Network maintenance - Moving Campus Peerings to TXBB from 100G to 400G

Completed - The scheduled maintenance has been completed.
May 21, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 CDT

Scheduled - Maintenance Date: Wednesday, May 21, 2025
Maintenance Time: 12:01 am (00:01) to 6 am (06:00)

Maintenance Details: Upgrading the connections from the campus border to the Texas backbone network (TXBB) from 100G to 400G and the cloud peering connections from the Networking DMZ to the border from 40G to 100G.

Impact to Customers: Campus connectivity to/from off campus may experience brief disruptions during the maintenance window. However, the entire maintenance window is reserved in case there are any issues.

If you experience an outage past the above estimated end time, please contact the Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu. Any comments or questions concerning this maintenance should also be directed to Help Desk Central.

TDX Change ID: 209267
May 20, 22:17 CDT

Identity Management Servers

Completed - The scheduled maintenance has been completed.
May 21, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 CDT

Scheduled - Texas A&M Technology Services will be installing maintenance and security patches on servers that support Identity Management. Work will be done during the specified window each evening. During each window, servers supporting the following services will be updated:

cas.tamu.edu
mqs.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
u.tamu.edu
filex.tamu.edu
tamudirect.tamu.edu
bulkmail.tamu.edu
cert.tamu.edu

There should be no interruption of service during the maintenance. Maintenance may be complete before the scheduled time. However, the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 212824; 212829; 212834
May 19, 14:58 CDT

May 20, 2025

Identity Management Servers

Completed - The scheduled maintenance has been completed.
May 20, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 CDT

Scheduled - Texas A&M Technology Services will be installing maintenance and security patches on servers that support Identity Management. Work will be done during the specified window each evening. During each window, servers supporting the following services will be updated:

cas.tamu.edu
mqs.tamu.edu
neoweb.tamu.edu
gateway.tamu.edu
u.tamu.edu
filex.tamu.edu
tamudirect.tamu.edu
bulkmail.tamu.edu
cert.tamu.edu

There should be no interruption of service during the maintenance. Maintenance may be complete before the scheduled time. However, the entire window is reserved.

If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.

Change ID: 212824; 212829; 212834
May 19, 14:56 CDT

May 19, 2025

OneDrive Storage Issue

Resolved - All known OneDrive account issues have been resolved. If you are still experiencing problems with your OneDrive account, please contact Help Desk Central at 979.845.8300 or email helpdesk@tamu.edu.
May 19, 14:53 CDT

Update - More than half of the 3,000 affected accounts have already been resolved. We expect to have the remaining impacted OneDrive accounts fixed by the end of the business day.
May 19, 12:17 CDT

Update - Admins continue to work. We anticipate all OneDrive account issues to be addressed by the end of the business day.
May 19, 11:03 CDT

Update - About 3,000 campus members have been affected by issues related to the new default OneDrive quotas that went into effect this past weekend. Our support teams have identified a resolution and are actively adjusting quotas for those who have contacted us. We are also applying the fix to other impacted accounts.

Only campus members who are currently trying to use their OneDrive account are affected.
May 19, 10:02 CDT

Update - Parent Ticket in TDX is 211651
May 19, 09:30 CDT

Update - Impact change to reflect the criticality of the issue.
May 19, 09:20 CDT

Identified - Some users are currently experiencing issues related to OneDrive storage quotas. The appropriate support teams have been engaged and are actively working to resolve the issue. At this time, there is no estimated time for resolution.
May 19, 08:42 CDT

tx.ag URL Shortener Runtime Error

Resolved - The Association of Former Students resolved this issue this morning; functionality has been restored.
May 19, 14:05 CDT

Investigating - Campus Members have reported receiving a Runtime Error when attempting to access URLs that redirect through the tx.ag URL Shortener provided by the Association of Former Students.

Admins have been notified and more information regarding this incident will be provided as updates become available.

For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
May 16, 21:38 CDT

Howdy site not loading correctly

Resolved - Some campus members accessing the site are received are both "Invalid syntax" errors as well as a blank white page. This issue was resolved at 10:30
May 19, 11:15 CDT

TTDN - TAMUCT-TSU Lumen circuit is down

Resolved - Service restored at 10:35.
May 19, 10:41 CDT

Investigating - TAMUCT-TSU Lumen redundant circuit is down. Engineers are investigating the issue. Primary services are operational via backup path.
May 19, 08:38 CDT

Aggie Virtual Desktop Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 CDT

Scheduled - Begin Time: Friday, May 16, 2025 @ 8PM
End Time: Monday, May 19, 2025 @ 6AM

Aggie Virtual Desktop will be undergoing maintenance.
The service may be unavailable at times during the maintenance window.

If you have any questions or concerns regarding this maintenance, contact Help Desk Central at helpdesk@tamu.edu or 979.845.8300.

Change ID: 197035
May 15, 14:48 CDT

May 18, 2025

Parent Access Errors

Resolved - Resolving
May 18, 14:16 CDT

Monitoring - Access to all accounts has been restored at this time. Thank you for your patience.
May 18, 11:39 CDT

Update - Parents who have already activated their new account should have their access restored within the next few hours, and if they haven't yet received an email to activate their account they should receive it by tomorrow morning.
May 17, 22:51 CDT

Identified - The issue has been identified and a fix is being implemented.
May 17, 22:46 CDT

Investigating - The parent access migration is still in progress. Users may see error messages when activating their parent account. Engineers are investigating. There is no estimated time to resolution. If you have any further questions please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
May 17, 19:28 CDT

WTAM to Dallas connection is down

Resolved - The incident has been resolved.
May 18, 08:13 CDT

Update - We are continuing to monitor for any further issues.
May 17, 14:42 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 23:32 CDT

Update - The carrier has identified another fiber cut located in Morton, TX. Repair crews have been dispatched. No ETTR.
May 16, 16:02 CDT

Update - The fiber cut has been located in Hereford, TX. Repair teams are working to restore services. No ETTR.
May 16, 13:29 CDT

Update - Changed back to Major Outage
May 16, 12:03 CDT

Update - We are continuing to work on a fix for this issue.
May 16, 12:02 CDT

Identified - This event is due to a fiber cut. The carrier has dispatched repair teams. Currently, there is no ETTR.
May 16, 11:29 CDT

Investigating - Connection between WATM to Dallas is currently down. Engineers are investigating. No ETR.
May 16, 08:07 CDT

May 17, 2025

Howdy & Compass Weekend Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 16:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:45 CDT

Scheduled - On Saturday, May 17, 2025, Compass and Howdy will be temporarily unavailable due to maintenance beginning at 6:45am. The estimated time of completion is approximately 4:45pm.

During this scheduled maintenance, the Howdy portal (https://howdy.tamu.edu) will be unavailable. You will be redirected to a temporary page providing direct links to external services that may still be accessible. Please note that no Howdy or Compass features will function during this time.

Change Records:

209871
190037
May 16, 12:48 CDT

ISSS Portal

Resolved - This issue has been resolved.
May 17, 14:40 CDT

Update - A high priority ticket has been submitted to the vendor. There is no estimated time of repair currently.
May 17, 12:41 CDT

Identified - A system error may appear in some sections of the International Student & Scholar Services website. Customers have reported issues when clicking on the "Documents" icon and links such as "changes of status" leads to a system error message. Technicians have been notified and are actively working to resolve this issue.
May 17, 12:33 CDT

May 16, 2025

Past Incidents