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All Systems Operational
Core Services
Operational
Campus Email
Operational
Canvas
Operational
Duo Multi-Factor Authentication
Operational
Google Apps
Operational
Howdy
Operational
Microsoft 365
Operational
NetID Authentication
Operational
TAMU Campus Internet Connectivity
Operational
Phones and Cellular
Operational
Zoom
Operational
Administrative & Business
Operational
Adobe Sign
Operational
Aggie Educators Portal
Operational
Aggie Schedule Builder
Operational
AggieWorks
Operational
Applicant Information System (AIS)
Operational
Bill Payment Suite
Operational
Camera Systems and Door Access
Operational
FileX
Operational
Financial Aid Portal
Operational
Laserfiche
Operational
Meal Plans Portal
Operational
Parking and Transportation Services
Operational
Flywire
Operational
Communication & Collaboration
Operational
Cable TV, IPTV
Operational
Code Maroon
Operational
Listserv
Operational
Slack
Operational
Infrastructure
Operational
Data Center Services
Operational
Enterprise Backup Solutions
Operational
GitHub
Operational
Private Cloud Services
Operational
Public Cloud Services
Operational
Radio - 800 MHz Radio System
Operational
TTDN
Operational
Virtual Private Network (VPN)
Operational
IT Professional Services
Operational
Axonius Asset Management
Operational
Elastic Security Platform
Operational
Service.tamu.edu
Operational
TLS Certificate Issuance
Operational
Teaching and Learning
Operational
Aggie Virtual Desktop
Operational
Computer Labs and AggiePrint
Operational
MediaSite
Operational
Modern Campus
Operational
Qualtrics
Operational
General Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tamu Health passive Palo Alto Firewall Replacement Feb 27, 2026 00:00-06:00 CST
Start: 02/27/2026 12:00 AM
Stop: 02/27/2026 6:00 AM
The HSC backup firewall has experienced a hardware malfunction and needs to be replaced. The replacement will cause an outage for all HSC sites. Although the outage is expected to be only a few minutes, additional troubleshooting will occur for up to an hour and may necessitate additional outages.
CR: #545378
Posted on Feb 19, 2026 - 15:18 CST
Stop: 02/27/2026 6:00 AM
The HSC backup firewall has experienced a hardware malfunction and needs to be replaced. The replacement will cause an outage for all HSC sites. Although the outage is expected to be only a few minutes, additional troubleshooting will occur for up to an hour and may necessitate additional outages.
CR: #545378
Posted on Feb 19, 2026 - 15:18 CST
Past Incidents
Feb 24, 2026
Resolved -
AggieWorks AiM was restored at 3:21 AM and administrators have monitored this service for continued stability, determining that this event was resolved upon service restoration.
If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 24, 09:34 CST
If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 24, 09:34 CST
Monitoring -
AggieWorks AiM service has currently been restored, support teams will monitor the service performance.
Feb 24, 03:21 CST
Feb 24, 03:21 CST
Update -
We are continuing to investigate this issue.
Feb 24, 03:09 CST
Feb 24, 03:09 CST
Investigating -
Reports have been received stating that AggieWorks(AiM) is currently down and EAM team is actively investigating to resolve the service degradation currently impacting performance for AggieWorks AiM. There is currently no estimated time of resolution.
Feb 24, 03:09 CST
Feb 24, 03:09 CST
Feb 23, 2026
Resolved -
This issue was resolved by the vendor at 9:25PM. Technology Services and Instructure have not noted new issues regarding Canvas pages not loading correctly. Please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance if you are having additional issues using Canvas.
Feb 23, 22:38 CST
Feb 23, 22:38 CST
Monitoring -
At approximately 7:52PM Instructure reported that some users may experience page load errors in Canvas. As of now a fix has been implemented by the vendor and they are actively monitoring results.
In the meantime, if you believe you are having related issues with Canvas not loading pages correctly or have any other questions please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 23, 21:27 CST
In the meantime, if you believe you are having related issues with Canvas not loading pages correctly or have any other questions please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 23, 21:27 CST
Resolved -
From DUO: The issue causing 504 gateway timeouts during Microsoft Entra logins when Duo MFA was called has been fully resolved. Authentication services are operating normally at this time. https://status.duo.com/incidents/byd2vdlp1rff
If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 23, 11:52 CST
If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 23, 11:52 CST
Monitoring -
The DUO Administrators have deployed a fix for the gateway timeouts and are now seeing successful authentications. We are currently monitoring for any further issues.
Feb 23, 10:44 CST
Feb 23, 10:44 CST
Update -
The following services may be affected:
Microsoft Applications
Howdy
Canvas
Google Workspace
Team Dynamix
This may include other applications that use Entra and DUO for multifactor authentication. Thank you for your patience as we continue to investigate.
Feb 23, 09:40 CST
Microsoft Applications
Howdy
Canvas
Google Workspace
Team Dynamix
This may include other applications that use Entra and DUO for multifactor authentication. Thank you for your patience as we continue to investigate.
Feb 23, 09:40 CST
Update -
DUO has notified our admins that they are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA.
https://status.duo.com/incidents/byd2vdlp1rff
Feb 23, 09:19 CST
https://status.duo.com/incidents/byd2vdlp1rff
Feb 23, 09:19 CST
Investigating -
Campus Members are reporting Microsoft login issues that use DUO for authentication. We are coordinating with venders and investigating. Thank you for you patience.
Feb 23, 08:59 CST
Feb 23, 08:59 CST
Resolved -
Google has rolled back the previous update for Google Gemini. Google has confirmed that users should now be able to access their chat history and that the issue has been resolved.
For more information about this previous outage, please visit the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 23, 07:56 CST
For more information about this previous outage, please visit the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 23, 07:56 CST
Update -
The vendor is continuing to work on the issue. At this time, no further updates have been provided and there is no estimated time to resolution.
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 22, 15:59 CST
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 22, 15:59 CST
Update -
Google has confirmed that the issue is still ongoing and mitigation efforts are being applied. At this time there is still no estimated time to resolution.
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 20, 08:34 CST
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 20, 08:34 CST
Investigating -
Administrators have received reports of an intermittent issue where some users of Google Gemini may be unable to view their conversation history. Google is aware of the issue and working to restore service functionality.
There is no estimated time to resolution at this moment.
A follow up to this outage will be provided by Google before 5:00PM CST.
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 19, 12:08 CST
There is no estimated time to resolution at this moment.
A follow up to this outage will be provided by Google before 5:00PM CST.
More information about the outage can be found on the Google Workspace Status Dashboard: https://www.google.com/appsstatus/dashboard/incidents/nK23ZsSxV33wfkqXVeh3
Feb 19, 12:08 CST
Feb 22, 2026
Completed -
The scheduled maintenance has been completed.
Feb 22, 15:00 CST
Feb 22, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 14:00 CST
Feb 22, 14:00 CST
Scheduled -
Start: 02/22/2026 2:00 PM
Stop: 02/22/2026 3:00 PM
On Sunday , February 22 between 2 - 3 PM, ISOps will be adding additional memory resources to listserv.tamu.edu. This will require a brief power-down to reconfigure the VM. Expected downtime will be less than 10 minutes. Due to the nature of the email service, there may be a brief delay for mail sent during the maintenance period, but no mail is expected to be lost.
CR: 552885
Feb 20, 10:19 CST
Stop: 02/22/2026 3:00 PM
On Sunday , February 22 between 2 - 3 PM, ISOps will be adding additional memory resources to listserv.tamu.edu. This will require a brief power-down to reconfigure the VM. Expected downtime will be less than 10 minutes. Due to the nature of the email service, there may be a brief delay for mail sent during the maintenance period, but no mail is expected to be lost.
CR: 552885
Feb 20, 10:19 CST
Feb 21, 2026
Completed -
The scheduled maintenance has been completed.
Feb 21, 20:00 CST
Feb 21, 20:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 CST
Feb 20, 20:00 CST
Scheduled -
Start Time: 2026-2-20 8:00 PM
End Time: 2026-2-21 8:00 PM
Type of Maintenance: EMS/CLRC Server Maintenance
System or Application Affected:
HIT-EMS-APP1
ems-bryan-ca
ems-cb1-ca
cloudapp-enmed
ems-dallas-ca
ems-rr-ca
TAMUH-SimCenter
---------------------------------------
Type of Maintenance: HSC TAMP Server Maintenance
System or Application Affected:
3dx-server
bcd-easymarket
cod-ax-pa-con
cod-cadcam
cod-crystal
cod-oms-dolphin
cod-sql-3shape
DENT-3SHAPE-SQL
dent-3shape-edu
HIT-Axium-Prod
HIT-Axium-Test
HIT-Axtrain-db
mipacs-sql1
BCD-Microscope
hit-infinitt-db
hit-infinitt-dts
hit-infinitt-hl7
hit-infinitt-netgate
hit-infinitt-ulite
SOD-Dolphin
SOD-iCat
stix-server
BCD-ACT
powerbi-developer
Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.
What to expect: Users may experience brief interruptions in the connections to (systems/services).
If you have any questions please contact Health Tech Care at 979.436.0250 or HealthTechCare@tamu.edu.
CR: 547060, 546965
Feb 19, 14:28 CST
End Time: 2026-2-21 8:00 PM
Type of Maintenance: EMS/CLRC Server Maintenance
System or Application Affected:
HIT-EMS-APP1
ems-bryan-ca
ems-cb1-ca
cloudapp-enmed
ems-dallas-ca
ems-rr-ca
TAMUH-SimCenter
---------------------------------------
Type of Maintenance: HSC TAMP Server Maintenance
System or Application Affected:
3dx-server
bcd-easymarket
cod-ax-pa-con
cod-cadcam
cod-crystal
cod-oms-dolphin
cod-sql-3shape
DENT-3SHAPE-SQL
dent-3shape-edu
HIT-Axium-Prod
HIT-Axium-Test
HIT-Axtrain-db
mipacs-sql1
BCD-Microscope
hit-infinitt-db
hit-infinitt-dts
hit-infinitt-hl7
hit-infinitt-netgate
hit-infinitt-ulite
SOD-Dolphin
SOD-iCat
stix-server
BCD-ACT
powerbi-developer
Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.
What to expect: Users may experience brief interruptions in the connections to (systems/services).
If you have any questions please contact Health Tech Care at 979.436.0250 or HealthTechCare@tamu.edu.
CR: 547060, 546965
Feb 19, 14:28 CST
Resolved -
Administrators observed several network switches in the Chemistry building going down at 12:49PM. Administrators confirmed that the issue was related to an unexpected power outage in one wing of the Chemistry building. Power was returned to the building at around 2:30PM and all network services returned to normal.
Feb 21, 12:49 CST
Feb 21, 12:49 CST
Completed -
The scheduled maintenance has been completed.
Feb 21, 08:00 CST
Feb 21, 08:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 02:00 CST
Feb 21, 02:00 CST
Scheduled -
Start: 02/21/2026 2:00 AM
Stop: 02/21/2026 8:00 AM
TAMU Transact 4.1.8 Upgrade Starting - Administrators will be performing an application upgrade and deploying new application features to the TAMU Transact Service.
CR: #544100
Feb 19, 15:21 CST
Stop: 02/21/2026 8:00 AM
TAMU Transact 4.1.8 Upgrade Starting - Administrators will be performing an application upgrade and deploying new application features to the TAMU Transact Service.
CR: #544100
Feb 19, 15:21 CST
Completed -
The scheduled maintenance has been completed.
Feb 21, 06:00 CST
Feb 21, 06:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 CST
Feb 20, 18:00 CST
Scheduled -
Start: Friday, February 20, 2026, at 6:00 PM
End: Saturday, February 21, 2026, at 6:00 AM
Please be advised that planned maintenance has been scheduled for the Engineering Isilon storage platform (CoE-FS). This work is essential to facilitate the migration to new storage hardware and will result in a temporary service outage.
Action Required:
To prevent potential data loss or file corruption, please ensure that all documents and applications hosted on network shares are saved and closed prior to the start of the maintenance window at 6:00 PM this Friday.
This requirement was recently communicated to our team by the vendor, and this maintenance is necessary to ensure the long-term stability and performance of our storage infrastructure.
Thank you for your patience and cooperation.
CR: #543794
Feb 17, 10:01 CST
End: Saturday, February 21, 2026, at 6:00 AM
Please be advised that planned maintenance has been scheduled for the Engineering Isilon storage platform (CoE-FS). This work is essential to facilitate the migration to new storage hardware and will result in a temporary service outage.
Action Required:
To prevent potential data loss or file corruption, please ensure that all documents and applications hosted on network shares are saved and closed prior to the start of the maintenance window at 6:00 PM this Friday.
This requirement was recently communicated to our team by the vendor, and this maintenance is necessary to ensure the long-term stability and performance of our storage infrastructure.
Thank you for your patience and cooperation.
CR: #543794
Feb 17, 10:01 CST
Feb 20, 2026
Resolved -
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 22:11 CST
Feb 20, 22:11 CST
Monitoring -
The fiber cut has been has been repaired and we are monitoring the results.
Feb 20, 21:20 CST
Feb 20, 21:20 CST
Update -
The TAMUCT Belton Bellnet and Belton TAMUCT Circuits have come back online as of 8:04 PM.
Technology Services will continue to monitor for circuit stability in the meantime but if you believe you are still experiencing issues regarding this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 21:20 CST
Technology Services will continue to monitor for circuit stability in the meantime but if you believe you are still experiencing issues regarding this event, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 21:20 CST
Identified -
A fiber cut has been located near Belton. A repair crew has been dispatched and is currently en route to the site. At this time, there is no estimated time to repair.
Feb 20, 13:35 CST
Feb 20, 13:35 CST
Investigating -
Both TAMUCT Belton Bellnet and Belton TAMUCT Circuits are Down. Engineers are investigating the issue. All TTDN services are operational due to the WAN architecture providing redundant paths.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 12:27 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 12:27 CST
Completed -
The scheduled maintenance has been completed.
Feb 20, 21:00 CST
Feb 20, 21:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 19:00 CST
Feb 20, 19:00 CST
Scheduled -
Date: 2/20/2026
Begin Time: 7:00pm
End Time: 9:00pm
Details of Maintenance:
The EAB Navigate vendor will be undergoing scheduled maintenance on Friday, 2/20 from 7:00-9:00pm.
Impact to Users:
Downtime is expected and access to the advisor side of the platform and appointment scheduling services for students may be impacted.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Feb 18, 14:35 CST
Begin Time: 7:00pm
End Time: 9:00pm
Details of Maintenance:
The EAB Navigate vendor will be undergoing scheduled maintenance on Friday, 2/20 from 7:00-9:00pm.
Impact to Users:
Downtime is expected and access to the advisor side of the platform and appointment scheduling services for students may be impacted.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Feb 18, 14:35 CST
Resolved -
After monitoring mail flow for the past 48 hours, admins are confident in delivery stability to @outlook.com and @hotmail.com recipients. If you believe you are still experiencing issues related to this event, please contact Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 20, 17:16 CST
Feb 20, 17:16 CST
Monitoring -
Mail intended for @outlook and @hotmail email addresses has been stable for the past 24 hours. Administrators will continue to monitor to verify that all issues are resolved.
Feb 20, 08:16 CST
Feb 20, 08:16 CST
Update -
Both vendors are still investigating, there is no ETR at this time.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 14:31 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 14:31 CST
Investigating -
Administrators were made aware this morning that some delivery attempts to @outlook.com/@hotmail.com recipients were being rejected due to one of our secure email gateway IP's being referenced on a reputational block list(uceprotectl3).
Support cases have been opened with both Microsoft and Proofpoint to address the RBL entry and failed delivery attempts.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 10:29 CST
Support cases have been opened with both Microsoft and Proofpoint to address the RBL entry and failed delivery attempts.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 10:29 CST
Resolved -
The vendor for WileyPLUS has confirmed that a fix has been implemented and the issue has been resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 14:55 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 14:55 CST
Investigating -
The vendor for WileyPLUS has reported that an integrated publishing tool for Canvas is currently unavailable as of today at 12:46PM, CST. The affected scope within Texas A&M is expected to be small but may result in the degradation of some system functionality within Canvas.
At this time, there is estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 13:20 CST
At this time, there is estimated time to resolution.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 13:20 CST
Resolved -
To mitigate recent system performance issues noted after the scheduled maintenance on 2/18/26, some of the scheduled daily reporting is being shifted to run after-hours. This adjustment is expected to better balance the system load and improve overall stability during core business hours.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 08:57 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 20, 08:57 CST
Update -
Administrators are still receiving reports of potential performance issues with the AssetWorks AiM, but all systems remain operational. Administrators will continue to monitor the performance of the system throughout the day and provide additional updates after further investigation.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 13:49 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 13:49 CST
Monitoring -
Maintenance has been completed successfully and all services fully restored. Administrators will continue to monitor performance for the remainder of the day.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 12:56 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 12:56 CST
Update -
scheduled maintenance time has been identified with stakeholders. It will be done at 12PM today. Updates to follow at completion of maintenance.
Feb 18, 09:09 CST
Feb 18, 09:09 CST
Update -
AssetWorks AiM is still experiencing degraded performance. Technicians are actively working toward a potential solution. We are continuing to address the ongoing performance issues, and are currently clearing a deployment window with key stakeholders to minimize further disruption.
Feb 18, 08:51 CST
Feb 18, 08:51 CST
Investigating -
The EAM team is actively collaborating with the vendor and our service owners to investigate and resolve a service degradation currently impacting performance for AssetWorks AiM. There is currently no estimated time of resolution.
Feb 17, 17:01 CST
Feb 17, 17:01 CST
Feb 19, 2026
Resolved -
There have been no further reports of the Respondus Lockdown Browser experiencing issues where it failed to launch or open on iOS devices since the vendor's resolution at approximately 5:30pm this afternoon. If you continue to have trouble with accessing Lockdown Browser or have any additional concerns or questions, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Feb 19, 21:48 CST
Feb 19, 21:48 CST
Monitoring -
Instructure has deployed a hotfix that resolves the issue causing LockDown Browser for Mac and iPad to fail when launching Canvas Quizzes.
Technology Services will continue to monitor for platform stability, however, if you experience any continued problems or have additional questions, please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Feb 19, 17:44 CST
Technology Services will continue to monitor for platform stability, however, if you experience any continued problems or have additional questions, please reach out to Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Feb 19, 17:44 CST
Identified -
The issue has been identified by Respondus and a hotfix will be released as soon as possible.
Feb 19, 14:58 CST
Feb 19, 14:58 CST
Investigating -
The vendor is currently investigating an issue relating to Canvas New Quizzes that causes LockDown Browser for Mac and iPad to fail at startup.
Impact:
- LockDown Browser for iPad: Displays a blank screen after the begin button is pressed
- LockDown Browser for Mac: Displays error code -379 after the begin button is pressed
This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.
Feb 19, 09:22 CST
Impact:
- LockDown Browser for iPad: Displays a blank screen after the begin button is pressed
- LockDown Browser for Mac: Displays error code -379 after the begin button is pressed
This issue does NOT affect LockDown Browser for Windows or Chromebook. Those platforms may be used as a temporary workaround while Instructure and Respondus investigate.
Feb 19, 09:22 CST
Resolved -
Traffic has been verified from Whitesky through the TAMU VPN. This issue is now resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 14:01 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 14:01 CST
Monitoring -
Whitesky has reported that a fix has been implemented and users should now be able to access the TAMU VPN. Administrators will continue to monitor to verify that the issue is resolved.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 10:23 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 19, 10:23 CST
Update -
Our engineering team has determined that the connection issues originate within the Whitesky ISP network, since the traffic isn't reaching our servers. We are currently waiting for the provider to resolve the issue on their end.
Feb 17, 09:15 CST
Feb 17, 09:15 CST
Update -
Network engineers continue to work with the vendor at this time. There is still no estimated time to resolution.
Feb 16, 15:47 CST
Feb 16, 15:47 CST
Identified -
Administrators have received several reports that users attempting to access the TAMU VPN and connect.tamu.edu utilizing the Whitesky internet service provider are met with a connection timed out error. Network engineers have opened a service ticket with Whitesky.
An additional update about this issue will be provided before 4:00PM.
There is no estimated time of resolution at this time.
Feb 16, 13:08 CST
An additional update about this issue will be provided before 4:00PM.
There is no estimated time of resolution at this time.
Feb 16, 13:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 19, 12:00 CST
Feb 19, 12:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:00 CST
Feb 19, 10:00 CST
Scheduled -
Begin Time: 2026-02-19, 10:00 AM
End Time: 2026-02-19, 12:00 PM (Noon)
Details of Maintenance: The Code Maroon alerting system will undergo Planned maintenance on Thursday, 2/19/26, from 10:00am-Noon to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time.
Impact to Users: If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 520741
Feb 16, 12:49 CST
End Time: 2026-02-19, 12:00 PM (Noon)
Details of Maintenance: The Code Maroon alerting system will undergo Planned maintenance on Thursday, 2/19/26, from 10:00am-Noon to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time.
Impact to Users: If unavailable, customers should try the Code Maroon registration process again at http://codemaroon.tamu.edu. The Code Maroon alert system will remain operational throughout the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 520741
Feb 16, 12:49 CST
Feb 18, 2026
Resolved -
The circuit has been back up since approximately 3:50PM and has remained stable. TTDN services should not have been affected by this fiber cut, however, if you have additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for continued assistance.
Feb 18, 20:15 CST
Feb 18, 20:15 CST
Identified -
Circuit outage is due to a fiber cut in the Dallas area. There is no estimated time of repair at this time. TTDN services are not affected due to the WAN architecture providing alternate paths.
Feb 18, 10:46 CST
Feb 18, 10:46 CST
Investigating -
East TAMU Houston Peoples Circuit is down. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 08:09 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 18, 08:09 CST
Feb 17, 2026
Completed -
The scheduled maintenance has been completed.
Feb 17, 00:00 CST
Feb 17, 00:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 22:00 CST
Feb 16, 22:00 CST
Scheduled -
Date: Monday, February 16, 2025
Time: 10 pm (22:00) to 12 am (00:00)
Maintenance Details: Adds a Transportation camera network to campus NAT for Transportation's Lot 35 Occupancy project.
Impact to Customers: The maintenance should be non-service impacting. However, the entire maintenance window is reserved in case there are any issues.
If you experience an outage past the above estimated end time, please contact Help Desk Central at 979.845.8300. Any comments or questions concerning this maintenance should also be directed to Help Desk Central.
Change ID: 534318
Feb 12, 09:26 CST
Time: 10 pm (22:00) to 12 am (00:00)
Maintenance Details: Adds a Transportation camera network to campus NAT for Transportation's Lot 35 Occupancy project.
Impact to Customers: The maintenance should be non-service impacting. However, the entire maintenance window is reserved in case there are any issues.
If you experience an outage past the above estimated end time, please contact Help Desk Central at 979.845.8300. Any comments or questions concerning this maintenance should also be directed to Help Desk Central.
Change ID: 534318
Feb 12, 09:26 CST
Feb 16, 2026
Feb 15, 2026
Resolved -
This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 15, 20:07 CST
Feb 15, 20:07 CST
Investigating -
We are currently experiencing an issue at sso.tamus.edu. When campus members login and attempt to use the any sign-in option they receive an error page that states, "This site can't be reached." This issue is being investigated and updates will be posted as they are received. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 15, 19:07 CST
Feb 15, 19:07 CST
Completed -
The scheduled maintenance has been completed.
Feb 15, 13:06 CST
Feb 15, 13:06 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 12:00 CST
Feb 15, 12:00 CST
Scheduled -
Begin Time: 2/15/26 12:00pm
End Time: 2/15/26 4:00pm
Details of Maintenance:
TAMU AggieWorks February Monthly Maintenance will be performed.
- Apply OS security updates.
- Apply MongoDB collection maintenance
Impact to Users:
During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 531437
Feb 12, 15:15 CST
End Time: 2/15/26 4:00pm
Details of Maintenance:
TAMU AggieWorks February Monthly Maintenance will be performed.
- Apply OS security updates.
- Apply MongoDB collection maintenance
Impact to Users:
During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu for further assistance.
Change ID: 531437
Feb 12, 15:15 CST
Feb 14, 2026
Completed -
The scheduled maintenance has been completed.
Feb 14, 14:13 CST
Feb 14, 14:13 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 11:00 CST
Feb 14, 11:00 CST
Scheduled -
Begin Time: 2/14/2026, 11:00 AM
End Time: 02/14/2026, 5:00 PM
Details of Maintenance: The network hardware managed by TAMU Division of IT supporting connect.tamu.edu will undergo software updates to patch security vulnerabilities currently rated as HIGH. TAMU IT policy RA-5 requires vulnerabilities rated "critical" or "high" to be patched within seven days of notification.
Impact to Users: L2TP VPN users may be disconnected during the maintenance. L2TP users will be required to manually reconnect. For Cisco Secure (AnyConnect) users and site-to-site VPN tunnels, the maintenance should be non-service affecting.
If you experience an outage past the above estimated end time, please contact TAMU-IT Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to TAMU-IT Help Desk Central.
Change ID: 528004
Feb 12, 11:01 CST
End Time: 02/14/2026, 5:00 PM
Details of Maintenance: The network hardware managed by TAMU Division of IT supporting connect.tamu.edu will undergo software updates to patch security vulnerabilities currently rated as HIGH. TAMU IT policy RA-5 requires vulnerabilities rated "critical" or "high" to be patched within seven days of notification.
Impact to Users: L2TP VPN users may be disconnected during the maintenance. L2TP users will be required to manually reconnect. For Cisco Secure (AnyConnect) users and site-to-site VPN tunnels, the maintenance should be non-service affecting.
If you experience an outage past the above estimated end time, please contact TAMU-IT Help Desk Central at 979-845-8300. Any comments or questions concerning this maintenance should also be directed to TAMU-IT Help Desk Central.
Change ID: 528004
Feb 12, 11:01 CST
Feb 13, 2026
Resolved -
This issue has been resolved. For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 13, 23:41 CST
Feb 13, 23:41 CST
Monitoring -
Administrators have implemented a fix and are currently monitoring the results.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 13, 15:37 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 13, 15:37 CST
Update -
Administrators are continuing to assess the impact and scope of this issue.
Feb 13, 15:12 CST
Feb 13, 15:12 CST
Investigating -
Users have reported that listserv.tamu.edu is returning gateway timeout errors when trying to access the site. Administrators are currently investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 13, 14:30 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 13, 14:30 CST
Feb 12, 2026
No incidents reported.
Feb 11, 2026
Resolved -
Circuit is now back up.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 03:57 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 03:57 CST
Update -
Engineers are continuing to investigate the issue. There is no current ETR.
Feb 10, 13:32 CST
Feb 10, 13:32 CST
Investigating -
WTAMU-Dallas Circuit is Down. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 10, 10:57 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 10, 10:57 CST
Resolved -
Both Circuits are now back up and stable.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 03:56 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 03:56 CST
Investigating -
TAMU Teague Houston LEARN circuit is down as well as the Prairie View A&M Houston LEARN circuit. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 00:39 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 11, 00:39 CST
Feb 10, 2026
Resolved -
This incident has been resolved.
Feb 10, 20:29 CST
Feb 10, 20:29 CST
Monitoring -
At 3:27 PM it was reported that the website calendar.tamu.edu was experiencing issues when users attempted to load the site. Currently through testing, the website appears to have returned to a functional state. Administrators will continue monitoring until the website is confirmed stable.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 10, 15:47 CST
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at helpdesk@tamu.edu.
Feb 10, 15:47 CST